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Reviews of Mercure Dartford Brands Hatch Hotel & Spa

4 out of 5
Mercure Dartford Brands Hatch Hotel & Spa
Brands Hatch, J3, M25 Dartford, Sevenoaks, England

Reviews

7.6

Good

Rating 10 - Excellent. 246 out of 801 reviews" "
Rating 8 - Good. 291 out of 801 reviews" "
Rating 6 - Okay. 144 out of 801 reviews" "
Rating 4 - Poor. 69 out of 801 reviews" "
Rating 2 - Terrible. 51 out of 801 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for the racing circuit.
Stayed 1 night in Mar 2024

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having stayed numerous times at this hotel, it is very peaceful with comfy bed and easy parking
Stayed 1 night in Mar 2024

6/10 Okay

Kieron

Liked: Cleanliness, staff & service, amenities
The food was not good. everything else was fine. the gym is open to locals so was rather full but the spa area was nice
Stayed 2 nights in Feb 2024

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place definitely coming again
All great thanks
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
The staff were really kind, helpful and approachable, especially Louise and Tye in the leasure facility; nothing was too much trouble and when they had to close the pool down they were so appologetic and kept us fully informed about what was happening. However, when we went to the bar in the evening I had finished my drink before my son had actually recieved his due to the service being extremely slow; even though the bar was virtually empty. The winsow seal in our room had perished and there were strong wind during the night; the noise of the wind blowing through the gap was horrendous and woke me up numerous times as well as it making the riom rather cold.
Stayed 2 nights in Dec 2023
Response from Mariana/ Reception team on 16 Jan 2024
Dear Guest, I apologise that we fell short of your expectations during your stay. The issues you encountered during your stay will be addressed in their entirety. Kind regards

2/10 Terrible

Stuart

Stayed 1 night in Dec 2023
Response from Mariana/ Reception team on 16 Jan 2024
Dear Stuart I apologise that we fell short on your expectations during your recent stay which I will address accordingly. Kind regards

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed over the Christmas period whilst visiting family. Excellent base, so much to do and excellent amenities onsite as well as location wise (Lakeside, Bluewater etc) Staff made a massive effort over Christmas with the kids, it was really touching to see.
Stayed 3 nights in Dec 2023
Response from Mariana/ Reception team on 16 Jan 2024
Dear Lauren, Thank you so much for taking the time to leave your amazing score.We are hoping to see you soon here again,Have a great day Kind Regards

2/10 Terrible

angela

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not a very nice hotel, couldnt check in until 2 hours after checking time i had 5 rooms booked, rooms not Ready, beds uncomftable, lobby smelt of canabis, and in general the hotel was dirty. Wouldnt recommnend
Stayed 1 night in Dec 2023
Response from Mariana/ Reception team on 16 Jan 2024
Dear Angela, Thank You for leaving us your scoring. We are hoping to get better at what we do and get a better score next time. We have goner through improvement in all areas so Hope you will come and visit us again, Have a great day, Kind Regards,

10/10 Excellent

James

Stayed 2 nights in Nov 2023
Response from Mariana/ Reception team on 16 Jan 2024
Thank you for your review, we look forward to seeing you again soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality hotel with good facilities
Stayed 1 night in Nov 2023
Response from Mariana/ Reception team on 16 Jan 2024
Thank you for your review, we look forward to seeing you again soon.

10/10 Excellent

Mark

Stayed 1 night in Nov 2023
Response from Mariana/ Reception team on 16 Jan 2024
Thank you for your review, we look forward to seeing you again soon.

8/10 Good

Gemma

Stayed 2 nights in Nov 2023
Response from Mariana/ Reception team on 16 Jan 2024
Dear Gemma, Thank you so much for taking the time to leave your amazing score.We are hoping to see you soon here again,Have a great day Kind Regards

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soundproof rooms nice location
Stayed 1 night in Nov 2023
Response from Mercure Dartford Brands Hatch Hotel & Spa on 28 Nov 2023
Thank you for sharing your review. See you again soon,

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mercure Dartford Brands Hatch Hotel & Spa on 28 Nov 2023
Thank you for your review.

8/10 Good

Denny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time staying here, we thought it was great. Bed was comfortable. Everything was clean. Would recommend. Only problem is the parking, we arrived on race day and the car park was full. They need to paint lines so cars park properly.
Stayed 1 night in Nov 2023
Response from Mercure Dartford Brands Hatch Hotel & Spa on 28 Nov 2023
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Fabienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very relaxing place
Stayed 1 night in Oct 2023
Response from Mercure Dartford Brands Hatch Hotel & Spa on 28 Nov 2023
Thank you for your review, we look forward to seeing you again soon.

6/10 Okay

Olivia-Leigh

Stayed 4 nights in Oct 2023
Response from Mercure Dartford Brands Hatch Hotel & Spa on 28 Nov 2023
Thank you for your review, we look forward to seeing you again soon.

10/10 Excellent

Gareth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mercure Dartford Brands Hatch Hotel & Spa on 28 Nov 2023
Thank you for your review, we hope to see you again soon.

8/10 Good

Kathleen

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mercure Dartford Brands Hatch Hotel & Spa on 28 Nov 2023
Thank you for sharing your review, we look forward to seeing you again soon.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mercure Dartford Brands Hatch Hotel & Spa on 28 Nov 2023
Thank you for your review, we look forward to seeing you again soon.

10/10 Excellent

stephen

Stayed 1 night in Sep 2023
Response from Mariana/ Reception team on 16 Jan 2024
Thank you for your review, we look forward to seeing you again soon.

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was good service was good
Stayed 1 night in Sep 2023
Response from Mariana/ Reception team on 16 Jan 2024
Thank you for your review, we look forward to seeing you again soon.

10/10 Excellent

Thapelo Benjamin

Stayed 1 night in Sep 2023
Response from Mariana/ Reception team on 16 Jan 2024
Thank you for your review, we look forward to seeing you again soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice one night stay
Nice hotel. Rooms were very good, staff friendly. Breakfast OK but evening menu uninspiring and indifferent food.
Stayed 1 night in Sep 2023
Response from Mariana/ Reception team on 16 Jan 2024
Dear Robert, Thank you so much for taking the time to leave your amazing score.We are hoping to see you soon here again,Have a great day Kind Regards

4/10 Poor

Zoe

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from Mariana/ Reception team on 16 Jan 2024
Dear Zoe, Thank You for leaving us your scoring. We are hoping to get bette4r at what we do and get a better score next time. We have goner through improvement in all areas so Hope you will come and visit us again, Have a great day, Kind Regards,

10/10 Excellent

irina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Parking is not free
The hotel is nice and the room is actually very clean the bedsheets are perfect.I didn’t use the Spa services, but another client in the hotel I had the chance to speak with about Spa services, says that is amazing. The only thing I would recommend is to make sure that the free parking advertised is going to be free indeed. I just been fined for parking by Parkingeye Ltd. The staff who did the check in, said it is going to be ok, no need to display a parking customer ticket.
Stayed 1 night in Aug 2023
Response from Mariana/ Reception team on 16 Jan 2024
Dear Irina, Thank you so much for taking the time to leave your amazing score.We are hoping to see you soon here again,Have a great day Kind Regards

4/10 Poor

edgardo manuel

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
NO a/c in the room. Restaurant open, front desk it was fully booked even though it was virtually empty 1 hour before closing time. Reception only had snarky sarcastic remarks to offer when asked about options.
Stayed 1 night in Aug 2023

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from KS on 9 Sept 2023
Thank you for your review

8/10 Good

Adam

Stayed 1 night in Aug 2023
Response from Mariana/ Reception team on 16 Jan 2024
Thank you for your review, we look forward to seeing you again soon.

10/10 Excellent

Paul

Stayed 1 night in Aug 2023
Response from KS on 9 Sept 2023
Thank you for your review, looking forward to see you in future

4/10 Poor

Neil

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Wasted our evenings because of the slow service in the restaurant. Had to report rooms not being serviced on three occasions. No natural daylight in our rooms and very poor lighting. Lots of cobwebs in rooms and bathrooms. Poor management in general.
Stayed 4 nights in Jul 2023

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the Racetrack
Great hotel for a visit to Brands Hatch
Stayed 1 night in Jul 2023
Response from KS on 9 Sept 2023
Thank you for your great review

10/10 Excellent

Adam

Stayed 1 night in Jul 2023
Response from KS on 9 Sept 2023
Dear Adam,Thank you for your excellent review.Many thanks

8/10 Good

Annemarie

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from KS on 9 Sept 2023
Thank you for you great review

8/10 Good

Andrew

Liked: Staff & service, room comfort
Generally the maintenance of the buildings could do with more attention. Guests leaving used bottles and plates outside their rooms also could be addressed. The pool was very good . Staff could be a little polite.
Stayed 2 nights in Jul 2023
Response from KS on 9 Sept 2023
Dear Andrew,Thank you very much for your feedback.we are looking into these issues and you feedback helps improve our service.Many thanks

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
what a hot night
Group of friends staying overnight, met in the bar upon arrival. only 1 beer on draught, limited choice in bottle beers, which were all warm. rooms were clean however ROASTING HOT, and beds had heavy weight duvets on. yes kicked them off but rooms stiffling.
Stayed 1 night in Jul 2023
Response from KS on 9 Sept 2023
Thank you for your review,Your opinion helps us improve our serviceMany thanks

2/10 Terrible

Ruari

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel iv ever stayed at.
Room dirty as if someone was in the room before us. Someone had left our room window open before we arrived meaning the room was filled with bugs. Hotel corridors stunk of cannabis. Noise from other guests was horrific, screaming and banging doors all night, total failure from staff to control guests. When asked staff to sort it out they fobbed us off. Woke up in the morning to no water and no power meaning couldn’t wash even charge our phones. Hotel is a total disgrace. Complained to the management and they shrugged as if it wasn’t their problem. Would avoid this place at all costs.
Stayed 1 night in Jul 2023

2/10 Terrible

Micheal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Mariana/ Reception team on 16 Jan 2024
Dear Micheal, Thank You for leaving us your scoring. We are hoping to get bette4r at what we do and get a better score next time. We have goner through improvement in all areas so Hope you will come and visit us again, Have a great day, Kind Regards,

10/10 Excellent

EMMA

Stayed 1 night in Jul 2023
Response from Mariana/ Reception team on 16 Jan 2024
Dear Emma, Thank you so much for taking the time to leave your amazing score.We are hoping to see you soon here again,Have a great day Kind Regards

2/10 Terrible

M

Stayed 1 night in Jul 2023

4/10 Poor

Nigel

Disliked: Cleanliness, property conditions & facilities
Proximity to the Brands race track
Stayed 5 nights in Jun 2023

2/10 Terrible

Ian

Travelled with family
Liked: Cleanliness, property conditions & facilities
Usually a great place to stay. However on arrival found a 10 inch rambo knife in our room. Staff were great and took it awayband comped the room and offered an upgraded room howver it was actually a smaller room and not what we had booked so opted to go back to the knife room. Only to then discover the fite alarm for the hotel was fault and had been going off every ciuple of hours and having been evacuated several times throughout the night 1am 2.20am 3am. We were completley exhausted by the morning. Felt sorry for the staff with the the duty manager informing us hes first ever shift was friday and by Saturday they had made him duty manager left him to deal with the fire alarm issue that had been going on for 3 days.
Stayed 1 night in Jun 2023

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fire Alarms broken
Booked here for 2 nights for the Ferrari Challenge event - both nights saw fire alarms going off through the night 5 times from midnight until 0330 am - couldn't sleep - the alarm system in this hotel is out of date - stay somewhere else especially if you're a driver like me who needed sleep -
Stayed 2 nights in Jun 2023

2/10 Terrible

Charles

Disliked: Property conditions & facilities, room comfort
Ridiculous
Awful kept up till 3am with fire alarms going off all night, ended up leaving
Stayed 1 night in Jun 2023

6/10 Okay

Wendy

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Sadly tired & jaded
Unfortunately the air con was broken on one of the hottest days- they did supply a fan but had expected an apology at the least on checkout that their engineer never arrived. The sheet was also too short for the bed & mattress was heavily stained
Stayed 1 night in Jun 2023

6/10 Okay

Trevor

Travelled with family
Liked: Cleanliness, staff & service
No A/C so definitely warm. Food in restaurant sub-par….boiled chicken on salad tasteless. No elevator so carrying heavy bags upstairs is problematic. We were moved 3 times because 1) Expedia did not relay our request for 2 beds & hotel didn’t have online option to choose 2) Couldn’t get suitcases & golf bags up the stairs.
Stayed 1 night in Jun 2023

6/10 Okay

Emma

Stayed 3 nights in Jun 2023

10/10 Excellent

Sophie

Stayed 2 nights in Jun 2023

10/10 Excellent

Clayton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty Happy Patron
great location, great service....only negative is no elevators on the property...Pool and Spa are great though a little less than online pictures show. A great place to stay for multiple days and near Lakeside and Bluewater
Stayed 4 nights in Jun 2023
Response from Mariana/ Reception team on 16 Jan 2024
Dear Clayton, Thank you so much for taking the time to leave your amazing score.We are hoping to see you soon here again,Have a great day Kind Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Mariana/ Reception team on 16 Jan 2024
Dear Anonymous, Thank you so much for taking the time to leave your amazing score.We are hoping to see you soon here again,Have a great day Kind Regards