Ratings based on 722 Verified Reviews

3.9 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Durham, UK

Would certainly use again!

Posted 03-May-2017
Pros: Location near to channel tunnel & cost.
Cons: Some rooms need to be updated as looking a bit tired!
Good hotel near to Channel Tunnel. Spacious bathroom, comfortable beds & excellent breakfast. This was my 3rd stay at the hotel and would certainly use again as cost was also very good!
Comment from Hotel Management
04-May-2017 by Jess P, Hotel Management
Dear Mark Thank you for your review. I am pleased that you had another enjoyable stay with us and find our hotel location good with comfortable beds and an excellent breakfast. I shall ensure that this is shared with the teams. We are in the process of updating our rooms and bathrooms and I am confident that on your next stay with us, you will be able to see the improvements that we have made. Thank you for bringing these matters to our attention and we look forward to welcoming you back in the future. Kind regards, Jessica Pollard, PA to Leonardo Gagliano, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Gloucester, UK

Hilton, Maidstone

Posted 25-Apr-2017
Pros: I liked everything about the hotel and staff.
Cons: Bar times could have been a bit longer
Location: The location was good and it was a few minutes away from the wedding venue we were attending
The staff were very inviting. We were checked in very smoothly and quickly. The breakfast was really good and you had choices as well as 2nd's. We were able to just sit and chill in the reception or bar area. They even had colouring activities for the children to do. A very enjoyable stay and I would recommend it to anyone.
Comment from Hotel Management
26-Apr-2017 by Jess P, PA to the General Manager, Hotel Management
Thank you for your review. I am pleased that you had an enjoyable stay with us and found our team members welcoming and our breakfast good. I am also pleased to read that you were able to relax and the children were entertained as well. I shall discuss with our food and beverage team regarding the bar times and see if this is something that we can do. Thank you for your recommendation and we look forward to welcoming you back in the future. Kind regards, Jessica Pollard, PA to Leonardo Gagliano, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from E16 3HX

Nice hotel and staff

Posted 17-Apr-2017
Hotel.is fine a bit old but rooms big bathrooms as well huge,just we get room in the main road was bit noisy,we canit open window in night time,but swimming nice my son enjoy soo much,sauna good,steam room good to,lovely staff thanks Hilton Maidenstone
Comment from Hotel Management
18-Apr-2017 by Jessica P, Hotel Management
Dear Ramure, Thank you for your review. I am pleased that you had an enjoyable stay and found our pool area enjoyable and our staff lovely. I shall ensure that this is shared with them and we look forward to welcoming you back. Kind regards, Jessica Pollard, PA to Leonardo Gagliano, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Mar-2017
I booked on line and didn't get the room that we had paid for on last minute.com , lts not fair and l feel they were not updated with rooms, you think you are doing something and it didn't materialise. Staff were lovely but l felt sorry for them trying to accommodate everyone that had this problem. I've stayed with you many times with my husband when he was alive , lve stayed in lots of places abroad with the Hilton group when l was a Hilton member ! I'm sorry but l felt a bit disappointed this time, that's the truth!
Comment from Hotel Management
29-Mar-2017 by Jessica Pollard, PA to the General Manager, Hotel Management
Thank you for your review and I am sorry that you did not receive the room that you expected. We have a policy in our hotel to make it right and I am sure our team members would have been more than happy to move the room for you. We are in the process of updating our bedrooms and bathrooms and I hope we will be welcoming you back in the future to experience this. I am pleased that you found our team lovely and I shall ensure that this is shared with them. Thank you for bringing this to our attention and I hope we will be welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveller from Cheddar Somerset

Stay at Hilton Hotel Maidstone.

Posted 28-Feb-2017
Pros: Everything.
Cons: Nothing I can think of.
Location: The location was fine. and the Staff were helpful in helping us find our way to where we wanted to go. As we had come up for a Funeral things to do ne
We have stayed at this Hotel before so the reason we booked it. My only complaint is that I couldn't find a Map of the location. Due to the Road changes we got slightly lost but arrived in the end. We had a comfortable stay and found the Staff and Food excellent. Yes I wouls reccommend it.
Comment from Hotel Management
01-Mar-2017 by Jessica Pollard, PA to Leonardo Gagliano, GM, Hotel Management
Dear Godfrey, Thank you for your review and I am pleased that you had an enjoyable stay with us and that our team and food were excellent. I shall ensure that this is shared with the teams and we look forward to welcoming you back in the future.
3 out of 5
by A verified traveller

Posted 27-Feb-2017
The room we stayed in was supposed to be queen beds but more like double beds and they were uncomfortable. The room was very basic and needed up dating as looked worn.
Comment from Hotel Management
03-Mar-2017 by Jessica Pollard, PA to Leonardo Gagliano, GM, Hotel Management
Thank you for your review. I am sorry that you experienced issues with our beds. Please be assured that all our beds in our standard Double rooms and our Twin rooms are queen size and I apologise that they did not feel this way. With regards to the comfort, I shall be speaking with our housekeeping team and ensure that this is rectified immediately. Thank you for bringing these matters to my attention.
4 out of 5
by cherrelle

Great hotel

Posted 23-Feb-2017 on Hotels
Room furniture and carpet need replacing. Other than that everything was perfect especially breakfast.
Comment from Hotel Management
01-Mar-2017 by General Manager, Hotel Management
Dear Cherrelle, Thank you for your review. I am pleased that overall you had an enjoyable stay with us. Please be assured that we have a number of projects in place this year and we hope to be able to update the furniture within the rooms as soon as possible. I hope that you will join us again in the future to be able to experience this. We look forward to welcoming you back. Kind regards, Jessica Pollard, PA to Leonardo Gagliano, General Manager
5 out of 5
by A verified traveller

Posted 21-Feb-2017 on Hotels
Stayed in two bookings huge difference in nightly charge was not explained satisfactorily
Comment from Hotel Management
01-Mar-2017 by General Manager, Hotel Management
Thank you for your review. I am pleased that overall you had an enjoyable stay with us. I apologise that the rate difference was not explained clearly. Our bedroom rates vary on a daily basis depending on the business in the hotel and whether we have any sale rates currently running as well. I shall ensure that the teams are retrained regarding this. Thank you for bringing this to my attention and we look forward to welcoming you back in the future. Kind regards, Jessica Pollard, PA to Leonardo Gagliano, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Norwich

Visiting Kent

Posted 20-Feb-2017
Pros: The lobby, café and restaurant areas all comfortable and appealing. The service and the food were very good at the Seasons Restaurant.
Cons: The furniture in the room is old and needs upgrading. The pillows are not quite comfortable but mattresses were good.
Location: We visited the White Cliffs of Dover which were amazing.
Check in was easy. We had free wifi. Room was clean, but sink drain was blocked. It was looked at pretty soon after reporting it but was not fixed, so had to report it again later that day and it was fixed the next day. We were offered a room replacement but we did not think that was necessary. The breakfast is abundant, very varied and it was lovely to fill up for the day ahead. Overall the stay was excellent value for money.
Comment from Hotel Management
01-Mar-2017 by Jess Pollard, PA to Leonardo Gagliano, GM, Hotel Management
Dear Chief, Thank you for your review, I am pleased that overall you had an enjoyable stay with us and found the public areas comfortable and the service and food in the restaurant were very good. I am sorry for the issues that occurred during your stay, particularly with the blocked sink. Please be assured that we do try our best to ensure that anything reported is fixed immediately and I am sorry that this was not the case. Thank you for bringing these matters to our attention and we look forward to welcoming you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Feb-2017
Great stay much recommended !!!!!!!!! !! !!!!!! !! !! !!! !!! !!! !!! !!! !!! !!!