Ratings based on 681 Verified Reviews

3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 13-Dec-2016
The staff at the front desk were excellent Ryhs, Lola. Friendly , they placed the customers satisfaction as a priority. Every request was looked and dealt with satisfactorily . The ladies at the breakfast room were excellent, breakfast was a nice selection of full English breakfast. I am really satisfied with the hotel. The spa facililities was excellent. A very good getaway from london. I enjoyed my stay. I will return. Thank you all.
4out of 5
Recommended
for Everyone
by A verified traveller

Be aware! They will charge you again at check in!

Posted 29-Nov-2016
Apart being charge double at check out. it was nice hotel
4out of 5
Recommended
for Families
by A verified traveller

Better than other reviews seem to suggest

Posted 28-Nov-2016
Pros: friendly helpful staff, that actually seem to want to work here
Cons: Update bathroom, sound insulation and/or quieter closing doors Clean scum from pool. someone tell the people just sitting in hot tub with it off !
Location: Leeds castle
Seemed fairly cheap for a Hilton. Reviews seemed to indicate it was in a poor state and needed upgrading. Hotel public areas are nice, tidy, clean. looked after. Room 155 is a very good size, has all you would expect, maybe a bit more to be honest. Bathroom is adequate, showing signs of being a bit old and tired, but not drastic. Staff seem pleased to be here which is always good and very helpful Only complaint would be the amount of noise and door slamming from so young ladies that were obviously drunk and didn't care about anyone else.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 17-Oct-2016 on Hotels
4out of 5
by A verified traveller

This traveller left a rating score only Posted 14-Oct-2016 on Hotels
4out of 5
by A verified traveller

Clean but a little tired

Posted 10-Oct-2016 on Hotels
The rooms were clean but very tired so could do with some updating
4out of 5
by A verified traveller

This traveller left a rating score only Posted 07-Oct-2016 on Hotels
5out of 5
Recommended
for Everyone
by A verified traveller from Cambridgeshire

Convenient to explore Kent.

Posted 05-Oct-2016
The breakfast was a little tired once we got to it at 8.30. Otherwise everything was great. The evening meal was delicious. All staff were extremely helpful.
2out of 5
by A verified traveller

Posted 05-Oct-2016 on Hotels
Dissapointing , too much noise . Doors banging all night.
3out of 5
by A verified traveller

Posted 03-Oct-2016 on Hotels
Was easy to get to Brands Hatch where we were for the weekend