Ratings based on 695 Verified Reviews

3.9 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Norwich

Visiting Kent

Posted 20-Feb-2017
Pros: The lobby, café and restaurant areas all comfortable and appealing. The service and the food were very good at the Seasons Restaurant.
Cons: The furniture in the room is old and needs upgrading. The pillows are not quite comfortable but mattresses were good.
Location: We visited the White Cliffs of Dover which were amazing.
Check in was easy. We had free wifi. Room was clean, but sink drain was blocked. It was looked at pretty soon after reporting it but was not fixed, so had to report it again later that day and it was fixed the next day. We were offered a room replacement but we did not think that was necessary. The breakfast is abundant, very varied and it was lovely to fill up for the day ahead. Overall the stay was excellent value for money.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Feb-2017
Great stay much recommended !!!!!!!!! !! !!!!!! !! !! !!! !!! !!! !!! !!! !!! !!!
2out of 5
by A verified traveller

In die Jahre gekomnmen

Posted 08-Feb-2017
Das Hotel ist definitiv in die Jahre gekommen und jegliche Liebe zum Detail fehlen. Der Spa und Fitness Bereich wird auch von extern Benutzt und ist demnach immer sehr voll. Der Spa Bereich kann als solche gar nicht deklariert werden, sondern ist nur ein Dampfbad / Sauna in einem Hallenbad. Die Gäste besuchen die Sauna ohne Handtücher, was in meinen Augen ziemlich unhygienisch ist. Würde dieses Hotel nicht noch einmal buchen.
4out of 5
Recommended
for Everyone
by A verified traveller from Meerbusch, NRW

Auch beim zweiten Mal nicht an Charme verloren

Posted 03-Feb-2017
Wir sind mit zwei Kindern (12/15) unterwegs gewesen. Haben das Familienzimmer gebucht.Das Zimmer ist wirklich sehr gross und durch tisch und Sessel hat man mehr Möglichkeiten sich gut darin aufzuhalten. Das Frühstücksbuffet war sehr umfangreich von typisch englisch bis Obst Joghurt oder Süss war alles da.Die Mitarbeiter haben regelmässig sauber gemacht und nachgefült..Top Freundlichkeit und Service
4out of 5
Recommended
for Everyone
by A verified traveller

Comfortable hotel.

Posted 30-Jan-2017
Had a nice stay at the Hilton maidstone, comfortable with good check in/out times. Had an issue with he water temperature in our room and was quickly moved to another room to resolve the issue. Breakfast was very nice.
2out of 5
by A verified traveller from Orp

Wrong room given

Posted 16-Jan-2017
On arrival didn't get the room we booked. Small uncomfortable beds. Wedding kept us up till 6am with noise (running up & down corridor) Worst night ever!!
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 13-Dec-2016
The staff at the front desk were excellent Ryhs, Lola. Friendly , they placed the customers satisfaction as a priority. Every request was looked and dealt with satisfactorily . The ladies at the breakfast room were excellent, breakfast was a nice selection of full English breakfast. I am really satisfied with the hotel. The spa facililities was excellent. A very good getaway from london. I enjoyed my stay. I will return. Thank you all.
4out of 5
Recommended
for Everyone
by A verified traveller

Be aware! They will charge you again at check in!

Posted 29-Nov-2016
Apart being charge double at check out. it was nice hotel
5out of 5
by A verified traveller

Posted 28-Nov-2016 on Hotels
I had booked three rooms for a family birthday event nearby, which made the location just perfect.. The staff were fantastic, offering extremely professional service and nothing was too much trouble for them. The rooms were all close to each other on the same floor and the toddler cot already in place when we arrived. The rooms could do with a bit of a makeover (the curtains were smeared with something red and there were no separate reading lights for each bed) but were clean and a good size. The bathroom was also spotless. The corridor was a bit noisy with doors banging and guests shouting around but this is not the fault of the hotel. There is a large car park, free of charge with easy access. Breakfast was extremely good with very attentive staff. We would warmly recommend the hotel to anyone staying in the area..
4out of 5
Recommended
for Families
by A verified traveller

Better than other reviews seem to suggest

Posted 28-Nov-2016
Pros: friendly helpful staff, that actually seem to want to work here
Cons: Update bathroom, sound insulation and/or quieter closing doors Clean scum from pool. someone tell the people just sitting in hot tub with it off !
Location: Leeds castle
Seemed fairly cheap for a Hilton. Reviews seemed to indicate it was in a poor state and needed upgrading. Hotel public areas are nice, tidy, clean. looked after. Room 155 is a very good size, has all you would expect, maybe a bit more to be honest. Bathroom is adequate, showing signs of being a bit old and tired, but not drastic. Staff seem pleased to be here which is always good and very helpful Only complaint would be the amount of noise and door slamming from so young ladies that were obviously drunk and didn't care about anyone else.