Ratings based on 869 Verified Reviews

3.9 out of 5
78% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller from london

Do not use this hotel

Posted 15-Jan-2018
Me and my partner booked for a 2 night break. Ended up coming home. Staff unhelpful nobody answered room service calls so had to go to reception to order. Rooms were dirty even the plug was missing from the bath. Waste of money and weekend
5 out of 5
for Everyone
by A verified traveller from england

Posted 02-Jan-2018
Everything was great Excellent and friendly staff
5 out of 5
for Everyone
by A verified traveller from Peterborough

Overnight stop for Bluwater shopping centre

Posted 17-Dec-2017
Really nice hotel, gym facilities and staff were great. Breakfast was lovely. Would definitely use again.
5 out of 5
for Everyone
by A verified traveller

Posted 16-Dec-2017
Nice hotel Good facilities And Amenities Free welcome cookie
2 out of 5
by A verified traveller

Adequate hotel with an inadequate attitude/issues

Posted 08-Dec-2017
Staff were not attentive and I was forced to get up and order all of my food/drinks. Admittedly in bar area not restaurant. No mayonnaise available for dinner. Food was basic and over-cooked. Flavour was there but very hard to eat, especially with lack of sauces. Poor location if approaching from north. Tired mattress and small TV but generally room was OK. Lots of room service crockery left outside rooms for hours (some until morning) without being collected. Will not be coming back...
4 out of 5
by A verified traveller


Posted 23-Nov-2017
Pros: location due to my movements around south east london
Cons: parking
Location: short drive to Bluewater shopping mall short drive to KICC Church
my room was a nice size for single occupancy. this is the 2nd time ive stayed here and as there wasnt an event - it felt nice and cosy and safe the breakfast was a nice english breakfast The hotel can be a bit overwhelming when there is a wedding or event. so i recommend you check when booking if there are events organised as reception can get overly
2 out of 5
by A verified traveller

Card overcharged

Posted 04-Nov-2017
I stayed here on 27th -29th October and for some reason was over charged on my card I have been on to the hotel several times and no body has got back to me. I have sent 2 emails and have still had no response if heard nothing by Monday will be taken it a step further as this wasn’t just a couple of pound it was over £100 overcharged my grandparents were also staying at hotel self same thing happened to them they did get it sorted after an explanation of how they take more money off a card initially for incidentals which I’ve never heard done before. I hope this can be resolved.
3 out of 5
by A verified traveller

Posted 29-Sep-2017
Pros: location in relation to business being visited (walking distance)
Cons: Invest in new carpet for rooms and better bathroom fixtures.
Very nice staff. Maid service was good with rooms kept tidy. Room had musty odor and bathroom sink fixtures were cheap. For an mid-scale hotel, I have seen more room investment in a Motel 6 along a USA highway.
5 out of 5
by Denise

This traveller left a rating score only Posted 28-Sep-2017 on Hotels
5 out of 5
by Mouli

This traveller left a rating score only Posted 25-Sep-2017 on Hotels