Ratings based on 712 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
80% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Aberdeen

Great for families!!

Posted 19-Jul-2016
Pros: The staff were friendly, the room was more than adequate, the food was great and the facilities were superb.
Cons: Free Wifi throughout the hotel and a simple way to turn off the subtitles on the TV.
Location: The location was nice enough and with the Bluewater shopping centre less than 5 minutes away there is plenty to do in the area.
The room was huge, the value and standard of the meals were exceptional and our daughter ate for free!! An absolutely great touch by Hilton!! My only gripe is that the Wifi is chargeable in the room. A lot of other hotels offer this free and I think it should be the case in all hotels these days.
5out of 5
by A verified traveller from Staffordshire

Quiet room with a great view of the bridge.

Posted 18-Jul-2016
A very enjoyable stay, comfy beds, clean and very spacious!
5out of 5
by A verified traveller

Exceptional hospitality

Posted 12-Jun-2016
The helpfulness and friendliness of the staff was experienced at throughout my entire visit.
4out of 5
by A verified traveller from toronto

hotel is not close to any restaurants or shops

Posted 01-Jun-2016
Pros: Staff was nice.
Location: Nothing to do within walking distance.
If you want a place to sleep its fine but there is nothing to do in the area. The bed wasn't very comfortable and the room thermostat didn't work.
5out of 5
by A verified traveller from South Yorkshire

Brilliant hotel

Posted 27-May-2016
Pros: Staff, friendly and helpful. Hotel clean. Meals were superb.
Cons: Nothing
Location: Weekend stay. We were watching the bike racing at Brands Hatch.
Great stay, one again. Will be visiting again. Great location.
3out of 5
by A verified traveller from Aylesbury

Decent hotel - very close to Dartford crossing

Posted 20-May-2016
Pros: Given its location - quiet
Cons: I didn't pay a great deal for the room, so for the money - not much could be improved.
Location: About 200 metres from the Toll booths, and you are a few miles from London. Loads to do!
A standard issue Holiday Inn, good sized room, everything worked, clean, dry, brewing up facilities. I was expecting it to be noisy as my room faced the Dartford crossing toll booth, but I couldn’t hear a thing. Good breakfast too. Stunning supervisor on the breakfasts.
4out of 5
by A verified traveller from dunkerque

hôtel agréable

Posted 07-May-2016
Pros: repas, piscine, personnel, propreté
Cons: les matelas des lits sont très bruyants et peu confortables. l'attente au restaurant pour le repas à la carte. wifi et parking chers
Location: proche du centre bluewater ( shopping et activités pour les enfants, super mini golf sur le thème des pirates...)
personnel très professionnel et accueillant. bonne nourriture, malgré une longue attente (avec un enfant ce n'est pas évident). hygiène irréprochable, chambre spacieuse avec tout le confort. piscine très agréable et accessible pour les enfants, jacuzzi très apprécié. excellent buffet du petit déjeuner, très garni en choix sucré et salé. linge de toilette et de lit de bonne qualité.
4out of 5
by A verified traveller

Good value for money

Posted 03-May-2016
Cons: staff does not respond to complaints.
Location: Rochester castle. Parshely manor gardens- 1hrs drive
Very nice stay. good value for money. However staff does not respond to your complaints or requests. TV was not working. was not fixed for 2 days. Overall enjoyed the stay.
4out of 5
by A verified traveller

Good staff but slightly dated decor.

Posted 20-Apr-2016 on Hotels
Nice stay, however, there is only 1 working lift which ment huge amounts of people waiting for them at peak times such as breakfast. I gave up in the end and used the stairs. Not fun when you have a bad back and you are on the 4th floor. Apart from that the hotel is looking slightly dated. It could do with a lick of fresh paint and the carpet is looking tired. The service was good as the staff did make an effort to ensure you have a a good stay.
4out of 5
by John from Staffs

Good service and location

Posted 17-Apr-2016 on Hotels
Good size rooms great location for business, friendly staff.