Ratings based on 1,062 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
61% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from t

Lovely warm and friendly hotel

Posted 23-Aug-2016
You can see rhis hotel for miles when we arrived here ee were greated wirh a warm and welcoming array of hotel staff so polite and nothing was ever too much trouble . all the staff were welll dressed in clean and identiying uniforms a perfect compliment to the hotel .our stay was the most pleasent the breakfast was delious thank you we shall try and get down again soon.
1out of 5
by A verified traveller from London

Not for the faint hearted

Posted 21-Aug-2016
Room was clean, but in the basement level of the hotel. Imagine a badly run holiday camp from 1970s.... And that would still be better than this!
3out of 5
by A verified traveller from cambridge

Cheap stay very convenient location

Posted 21-Aug-2016
Needs a bit more love and attention, and modernising. We only had a brief stay to catch a ferry. Bed was very clean and comfy..
4out of 5
by A verified traveller from Oxfordshire

Excellent location with great views and parking

Posted 19-Aug-2016
Pros: Excellent location, short walk from harbour, beach, pubs, restaurants and shops. Great full English breakfast too!
Cons: A splash of paint and a new carpet wouldn't hurt, but having said that the old stuff adds character to the building!
Location: Excellent beach, good pubs shops and restaurants 5 minute walk away. One club known locally as the Cheesegrater good for bands and shows.
Visited Folkestone many times, this was my first time in this hotel. Excellent for families - really close to harbour, sea and beach and all the local shops, restaurants and pubs. Friendly staff, rooms cleaned nicely.
3out of 5
by A verified traveller

Posted 13-Aug-2016
Nice and comfortable except no wifi.good value. Parking should be improved.
2out of 5
by A verified traveller

Geen aanrader

Posted 10-Aug-2016
Omdat we vroeg met de trein naar Frankrijk moesten dit hotel geboekt. Ligt paar minuten van de tunnel. Helaas geen geweldige ervaring: de kamer stonk, was niet schoon en het geboekte twin-bed in deze familiekamer bleek een stapelbed. Carpark was vol, dus straatparkeren. Er lag 1 grote handdoek voor 4 personen op de kamer. Een van de liften was stuk. Kortom, geen aanrader allemaal.
2out of 5
by A verified traveller

Posted 10-Aug-2016
The toilet was small, the water in the shower was really slow. The staff walked in my room without knocking. It was horrible
2out of 5
by A verified traveller from london

Fairly grotty busy hotel

Posted 09-Aug-2016
The hotel looked fairly promising from online photos/description but felt like something out of the 'wild west'. On arrival we were greeted by hotel staff who were outside the reception drinking spirits from a bottle, our room was airless, very basic, not very comfortable and unfortunately we were right above the bar/disco which kept us up. We only stayed for one night to catch early ferry but even still, it was all pretty ropey.
1out of 5
by A verified traveller from Surrey

Don't Go Here

Posted 08-Aug-2016
This is the second ....and last time we will stay here....booked and paid for an Executive Non Smoking Room....put into a normal Smoking Room...complained and got the room upgraded....shower mixer tap wouldn't turn to give hot water...complained ..was told would be fixed...second morning still cold....only had bad experiences here...gave them a second chance....still no good....won't go again
1out of 5
by A verified traveller from england


Posted 07-Aug-2016
The shower was broken, the sink was blocked. We booked a double bed and instead they put together two single beds. We made the reception aware of this and said they'll fix it and nothing was done.