Ratings based on 1,142 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
60% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Excellent value for money

Posted 09-Nov-2016
Staff were all very friendly and helpful. Room was clean and tidy. Buffet breakfast was excellent. Entertainment was fun. Bar prices very reasonable and hotel charges exceptionally cheap. We expected very little given previous reviews but we were very pleasantly surprised. Would stay there again.
5out of 5
by A verified traveller

Fanastic time

Posted 01-Nov-2016
Location: Loads to do
Had a great time , food was well good had an impressive time, was just a bit disapointed with the price book through you, as we could of got it a lot cheaper, we was told, only negative comment I think
4out of 5
by A verified traveller

Very good for the price

Posted 28-Oct-2016
Pros: There was entertainment and facilities, gym/pool at the hotel. Plenty of tea/coffee in room. Water was always hot, good room temperature.
Cons: Nothing
Location: Lots to do nearby. Castles to visit and other towns and coastal paths to investigate
The hotel had everything that you needed. It was inexpensive, clean and the staff were friendly. It was in a good location, overlooking the harbour and easy access to shops and pubs.
4out of 5
by A verified traveller

A pleasant stay in this attractive seaside town.

Posted 26-Oct-2016
Pros: This hotel was eXcellent value for a stop en route for France.
Cons: There was nothing I didn't like. All was fine about this hotel.
2out of 5
by A verified traveller from The Midlands

Overcrowded tired hotel

Posted 22-Oct-2016
Pros: The room was quite nice and on both occasions I had a sea view
Cons: The check in was extremely slow, very long queue, only one person at the desk, loads of staff milling around though. The hotel is very large and attracts lots of coach companies, the hotel was extremely crowded. They charge you £3.50 per night to park which I thought was wrong as you are staying in their hotel. If you can avoid this hotel I would, there are plenty of others to choose in the area.
Location: Easy to get across the channel
2out of 5
by A verified traveller from Australia

A time warped a hotel

Posted 17-Oct-2016
Pros: It was a 10 minute walk to town and the aminties
Cons: I would say about everything
Location: It was close enough walk to town
The breakfast was disgusting ,over cooked mess, the room clean enough but towels so very thin,the smoke alarm went off most nights and nearly always in the middle of the night which I was told by staff it was someone smoking in there rooms . Entertainment was something from the 70s. Not much customer service or friendly smile from staff but that's because they were under pressure . Overhaul I would not recommend this Hotel at all
3out of 5
by A verified traveller from Wales

Rooms and staff

Posted 17-Oct-2016
Pros: See above
Cons: See above
Location: Nice view of the Channel in the early morning
No noise insulation in rooms. We could hear EVERYTHING. Showers VERY noisy. Some staff very rude others very professional. Food was quite good as was the music. Carpets in rooms very dirty. Not given a few minutes extra to check out and did not expect car parking fee.
3out of 5
by A verified traveller from Geneva

Hotel run down and not great.

Posted 17-Oct-2016
I think this hotel is terribly run down. Okay if clear what star rating it is.
4out of 5
by A verified traveller

Nice Hotel

Posted 16-Sep-2016
Pros: Friendly Staff, Convenient location
Only stayed for 1 night as a stopover so didn't use all the facilities.
2out of 5
by A verified traveller

Stop off before Eurotunnel

Posted 05-Sep-2016
Arrived late night Friday. Parking is a lottery. Pub across the road noisy. Lots of drunk people around. Not good when you have a tired family wanting a bit of rest after a long journey. Food options other than the hotel - fish & chip shop across the road, near to pub. Room hot. Window strap restricts ventilation. No A/C. Not the sort of quality expected for £150/night. Holiday Inn/Premier Inn etc. do it much better but chose this hotel due to its location. Next time will get an hour later crossing and stay over further form Folkestone.