Ratings based on 1,226 Verified Reviews

3.1 out of 5
59% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from manchester

Transit hotel

Posted 24-Jun-2017
One night before Chunnel. What you'd expect. Clean, dated but fine for what we wanted.
4 out of 5
Recommended
for Everyone
by A verified traveller

Staff excellent nothing too much trouble.

Posted 23-Jun-2017
Pros: Everything
Cons: Nothing
Location: Good location, Parking difficult
Night Staff were brilliant, Reception staff were very pleasant and nothing too much trouble, Rooms clean and comfortable. Hotel in good location near beach. Breakfast good. Very pleasant stay and hope to return soon.
2 out of 5
by A verified traveller from Malta

Dated Hotel

Posted 05-Jun-2017
Pros: If you have a sea view window the views are pretty special and on a clear day you can see France
Cons: A complete modernisation and refurbish
Location: Folkestone Harbour is having a complete regeneration programme at the moment, there are some nice Pub and fish bars on the Harbour.
Hotel is a throw back from the 80's. Staff not to bad, quite efficient on reception, bar meals not to bad, but the bedrooms are a disgrace, our bathroom floor was not cleaned properly all of our stay, paper on the floor and broken glass, room not made up at all on one day, and only partly made up the rest of the time
5 out of 5
Recommended
for Everyone
by A verified traveller from essex

hotel

Posted 25-May-2017
Pros: location
Cons: lifts always one not working
Location: best fish stalls in england
nice hotel bit run down in places but staff make up for that very nice lo
1 out of 5
by A verified traveller from Swansea

Very tired, very low budget

Posted 14-May-2017
Pros: Very difficult to be positive, bed and bathroom were just about okay.
Cons: Place needs an awful lot of money spent on it in every direction.
Location: Only spent one night. Folkestone looks very run down.
Obviously been a fine hotel in many years gone by but no being run on an absolute shoestring/ Price tells you everything, scruffy, rundown and not very clean. Room facilities are absolutely minimal and very basic. Only stayed for one night and grateful for that.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good views of harbour and very close to beach.

Posted 09-May-2017
Enjoyed it.. Bingo! Lovely friendly staff, Food is amazing (an cheap) Will be back again. Thanks.
2 out of 5
by A verified traveller

Hotel with thin walls

Posted 08-May-2017
Pros: Nothing
Cons: Everything
Location: Very run down and nothing
On entering was met by people standing around entrance smoking food was poor room was even poorer I,d rather forget whole thing
4 out of 5
Recommended
for Everyone
by A verified traveller from Yorkshire

Nice enough hotel

Posted 07-May-2017
Nice hotel close to beach. Plenty of parking but you have to pay and gets busy. Near harbour but if you want to go into town it is all uphill and steep and cobble (not good for my back in a wheelchair!). Room nice but disabled room had a bath (which if ur like me there is no chance of getting in/out of!) so wouldn't recommend for the highly disabled as doors and lift also very narrow (just got through and 1 lift was a no go!). For the ambulatory older person not bothered about going into shops it was ideal, lots to do and clean and nice.
5 out of 5
Recommended
for Everyone
by A verified traveller from l London

Staff work really hard to make stay a pleasure

Posted 01-May-2017
Top qualify food, very reasonable pricing . Half the price of Premier Inn but three times as good.
2 out of 5
by A verified traveller from london

Totally not worth it

Posted 01-May-2017
The hotel is big but quite shabby. It has not been maintained well. The room we got looked like a ruin. Everything was old and broken from wardrobes to writing desks and door locks. I got locked in the bathroom and it took a while to unlock it. It looked like the door knob would be in my hand if I pushed too much. Definitely would not recommend it for the price they have. I have stayed at much better hotels at half the price.