Ratings based on 1,195 Verified Reviews

3.1 out of 5
59% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Posted 17-Apr-2017
I can imagine that this probably used to be a very glamorous hotel 40 years ago, the hotel is absolutely massive and there are numerous signs of past prosperity - I guess you can find similar stories in many other British seaside resorts. Even though it looked like it was a relatively busy night for the hotel, you would still get the feeling that no one has stayed in your room (or the hotel itself) for a very long time. The hotel interior looks a bit abandoned, rooms are not in a great condition (but I 've seen worse) and you will encounter all sorts of figures: lightly dressed ladies of dubious origin, serial gamblers exercising their addiciton at the lobby's slot machines, astonishingly stereotypical old sailor men smoking their pipes at the entrance. We only arrived relatively late at night and left early in the morning to travel with Eurotunnel, so we were looking for a cheap place to spend the night. It wasn't too bad. If you are looking for something like this, it will do - go for it. If you have higher expectations from your stay, I would recommend looking elsewhere.
4 out of 5
for Everyone
by A verified traveller from Southampton

Hotel overlooking the Harbour

Posted 16-Apr-2017
Pros: Location, really comfy bed and the leisure and entertainment facilities
Cons: modernising the hotel
Location: Easy to get to and great harbourside location. Easy reach for the tunnel or Ferries to France.
This hotel is in an excellent location. We stayed here as it was good value and used it as a stop over before an early ferry from Dover. The hotel has a wide range of entertainment including evening bingo! There is a nice size pool and the rooms were very clean. The hotel itself is slightly dated but is not a problem as staff are really friendly and free singers/shows every evening. For the price this hotel is a bargin!
1 out of 5
by A verified traveller from manchester

Posted 11-Apr-2017
Pros: carpet was new
Cons: hotel was full of work men because they are doing something to the beach sea front. paid to park but then struggled to get a parking space
Location: nothing available on seafront because work is happening on it
room was nothing like the pictures on the web site. waited 45 minutes to book in. waited an hour to get a towel to have a shower. bed was old but clean. cupboards and wardrobe where broken. water was very very hot to the point that you could not use it and the sink was broken.
2 out of 5
by A verified traveller

A stain of Folkestone beautiful harbour

Posted 07-Apr-2017
Awful. Dire. The room looked as though it hadn't been hoovered for a couple of days. A dirty wipe right on the floor by the window! The decor is so outdated, it's actually falling apart.
2 out of 5
by A verified traveller

The Grand Burstin

Posted 06-Apr-2017
Pros: It is what it is.
The staffs attitude leafs a lot to be desired. Their command of the English language is very poor with some of them. We paid £3.50 a night for parking,BUT 2 nights the car park was FULL.Many great Transit vans. I feel this is not right. And would very much like to be reembursed for the 2nights,as I had to park outside . When I asked the Deputy Manager (Lyn) she stated there was nothing she could do about it. Hoping to hear from you Mr J F Bosch
2 out of 5
by A verified traveller

In desperate need for modernisations

Posted 04-Apr-2017
Dirty and grotty Would not stay here if you paid me
3 out of 5
for Everyone
by A verified traveller

really just used for a bed while on a trip

Posted 31-Mar-2017
Pros: clean and comfortable
Cons: place needs a makeover
hotel fine but very tired decor. charging for parking for guests- very not on
3 out of 5
for Everyone
by A verified traveller from London

Old but unbeatable value

Posted 17-Mar-2017
The hotel was huge with many rooms. It's quite old and outdated. The window in my room wom't property shut but the heater was working great so it isn't cold. Considering price it is not that bad.
1 out of 5
by A verified traveller from Kent

Nice hotel but very run down

Posted 02-Mar-2017
Hotel is located opposite the harbour and only a short walk to high street up a hill. A busy stop over hotel could do with refurbishing. Doors don't have locks on or do not disturb signs. Was constantly disturbed by members of staff knocking and walking in. A new couple also walked into our room! A mix up on reception as their computer said our room was free. Was advised to put complaint in via email but nearly 3 weeks and have not heard back. Overall was not happy with this hotel break.
1 out of 5
by A verified traveller

Don't bother!

Posted 24-Feb-2017
Not welcoming, completely split a family up rooms too far apart, don't eat there, unclean old fashioned rooms. Felt dirty couldn't bring ourselves to shower there! Not what you expect from a hotel!