Ratings based on 1,036 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
61% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from London

Quirky hotel should be freeparkinng very dated

Posted 30-Jul-2016
Very faulty towers hotel rooms are a bit neglected bedding seamed clean rest of the room was a bit poor bathroom was out dated food was a bit poor for breakfast hotel needs a make over then can justify the price not worth over 100 pounds a night
4out of 5
by A verified traveller

Nice hotel on the harbour

Posted 26-Jul-2016
Staff friendly and helpful from check in to check out. Not happy to find out from receptionist that I had to pay a £50 deposit ok it was refundable for my dog feel that I should have been told this when booking with Expedia The hotel was clean, bedroom dated in need of a refurb but comfortable. Sunday carvery was superb. Served our purpose.
1out of 5
by A verified traveller


Posted 23-Jul-2016
Horrible place avoid like the plague ....... Horrible place avoid like the plague .......
1out of 5
by A verified traveller from Surrey

Avoid this hotel

Posted 20-Jul-2016
Pros: Nothing
Cons: Everything
Location: Folkstone generally nice for most part. Leas lift a little adventure. Lovely costal/cliff park. Some beeches are very nice. Some nice walks.
Easiest to just list it all. Decoration old & dated. Walls like paper so quite noisy. Bird faeces on windows. Bed uncomfotable. Had to request toilet roll. Non-smoking room but still smelled of stale smoke. Drawers dirty so didn't use. Intercom just outside room so bingo announcements going off all the time. Could see the sea from filthy window but could also see bin areas filled with fighting noisy seagulls. No air conditioning or fans. Parking not controlled well so underground carpark overfull but no way to know this until you go down into it. Also very difficult to turn back around or reverse back out. Locks on door not very secure, could not even latch it and only door chain to give any privacy. Food was just about edible. Victoria restaurant even older than hotel so decoration not great. Chairs in restaurant old and tatty. Leak in more mordern part of restaurant so no access to that. Cannot leave hotel with your key so it must always be handed in at reception where there are always queues. Staff are generally friendly but appear to have given up on trying to resolve issues. Room door has large gap at bottom making it more noisy and drafty. One lift looked like someone had urinated in it. TV small and difficult to see from bed. Hotel next to apartment block where arguments, dogs and fights could be heard. There even was what sounded like a gunshot go off one evening. Outside of hotel looked dirty and run down unlike pictures on website. Not a pleasant stay.
1out of 5
by A verified traveller from kent

Posted 18-Jul-2016
Hotel should be in business......magnet for trouble and crime
2out of 5
by A verified traveller from Devon

Common hotel. Don't go there with your kids/nan!

Posted 17-Jul-2016
Pros: The reception staff was firendly and helpful. The bed was comfortable enough and there were lots of pillows. There was tv, kettle, tea, sugar and milk
Cons: Mixer taps would help as the hot water is scolding.Bathroom cleanliness. Insulating the walls would be helpful. Amended broken bedroom chairs.
Location: We didn't explore the sorroundings, we booked the hotel to rest for the night.
I booked this hotel from the boat to Dover. Online it looked grandious. We had a long drive ahead and wanted to rest for a few hours. We had been driving through the whole of France and were very tired. As soon as we started driving through the car park we though: "oh dear"! There were cars with guys/girls drinking in, people drunk by the main door. There was no space to park, we had to park on the road. The room was partly dirty, the sink had brown stains and there were hair in the bath. The chairs covers were ripped. The sink and shoower taps are not mixing ones and the hot water is scolding. Be careful!! There was no soap in the soap container in the shower. The walls are paper thin. My husband got woken up at 4am by a girl showting:" faster faster, not yet, not yet". Disgusting!! We didn't have a restful sleep. There was lots of noise from young people drunk running up and down the corridors all night. I wouldn't go back if it was free.
5out of 5
by A verified traveller from kent

We come here every couple of weeks

Posted 04-Jul-2016
We come here a lot as a youngish couple the hotel is great, location ideal for everything. Parking on site. I'm going back with a large group of girls soon
2out of 5
by A verified traveller from london

Hotel was next to the beach but room was bad smell

Posted 04-Jul-2016
Bad smell, low maintainace price was expensive and very limited parking.
1out of 5
by A verified traveller from Dortmund

Ekelhaftes Hotel

Posted 03-Jul-2016
Das Zimmer war sehr verunreinigt (Fußböden, Wände, Möbel). Das Bad war nahezu unbenutzbar ( dreckige Fliesen, Badewanne, WC). Angabegemäß handelte es sich um ein Nichtraucher-Zimmer jedoch konnte man den "Rauch" des vorherigen Gastes noch sehen... Es hat ekelig gerochen.
1out of 5
by A verified traveller from Luton

If you want budget this is your place

Posted 19-Jun-2016
Run down. Bad like a rock. Taps look like they hadn't been cleaned for a year. 14 inch portable Tv with 6 channels. Because of football that's all that were on the tvs in the bars. Food ok if you want roast dinners every day for dinner and lunch was no better. Breakfast scrambled eggs like water when you put them in your mouth. Sausages avoid in fact the only things that tasted nice was the black pudding and mushrooms. No food served after 8pm. Entertainment was passable though and the little man that does the bingo is so funny when the staff do ymca he had me laughing so hard. Staff look worn out. Stop of for ferry fine but not for long stay was our wedding anniversary and I'm glad we had other things booked elsewhere. Had booked again for July but will be canceling.