Ratings based on 1,183 Verified Reviews

3.1 out of 5
60% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller from London

Old but unbeatable value

Posted 17-Mar-2017
The hotel was huge with many rooms. It's quite old and outdated. The window in my room wom't property shut but the heater was working great so it isn't cold. Considering price it is not that bad.
1out of 5
by A verified traveller from Kent

Nice hotel but very run down

Posted 02-Mar-2017
Hotel is located opposite the harbour and only a short walk to high street up a hill. A busy stop over hotel could do with refurbishing. Doors don't have locks on or do not disturb signs. Was constantly disturbed by members of staff knocking and walking in. A new couple also walked into our room! A mix up on reception as their computer said our room was free. Was advised to put complaint in via email but nearly 3 weeks and have not heard back. Overall was not happy with this hotel break.
1out of 5
by A verified traveller

Don't bother!

Posted 24-Feb-2017
Not welcoming, completely split a family up rooms too far apart, don't eat there, unclean old fashioned rooms. Felt dirty couldn't bring ourselves to shower there! Not what you expect from a hotel!
1out of 5
by A verified traveller

Location is it's only benefit!

Posted 19-Feb-2017
Made us all feel dirty, didn't want to take our shoes off or use the bathroom. Not a good sign when you feel you need to check the bedding before getting in! Food very odd, poor mass produced food!
1out of 5
by A verified traveller

Hotel good location for Channel Tunnel

Posted 18-Feb-2017
Hotel very dated. Rooms shabby catering for mostly smokers which we understand was made against the law for public places in 2007! Water pressure & temperature was either scalding or freezing not only dangerous but very uncomfortable. Very dissappointed!
1out of 5
by A verified traveller from France

try not to stay here

Posted 16-Feb-2017
Pros: nothing
Cons: staff training, the morale is rock bottom. culminating in a general unfriendly attitude. We were told 2 different hotel policies regarding a pet.
Location: we didn't stay.
There was a rock and roll band playing as load as hell until 11.30. Then DJ load music until 12.30. When we asked what was going on. We were told "this is an entertainment hotel and therefore noisy. They offered us a different room, however who wants to get up at midnight to change rooms?? It should have been made far clearer on the website that there would be loud music ( and i mean loud ) They could have offered us a room somewhere else in the hotel. They were available. They wanted a £50 deposit for our tiny dog, then insisted we wait half an hour for someone to check the room before giving back the £50. Only when we pleaded that we had a ferry to catch did they speed up the process. The staff were unfriendly and indifferent.
4out of 5
Recommended
for Everyone
by A verified traveller from Cheshire

Weekend Away with Family

Posted 13-Jan-2017
Stayed for 2 nights with the grandchildren. They loved it and want to stay longer next time. Food was good and inexpensive. Great place to stay as near Beach and Harbour
5out of 5
Recommended
for Everyone
by A verified traveller from uk

Excellent xmas stay

Posted 29-Dec-2016
A1 food great gifts in room staff excellent rooms comfterable and verycleanbestchristmas stay
5out of 5
Recommended
for Everyone
by A verified traveller from UK

First Christmas away in 12yrs

Posted 29-Dec-2016
Pros: Clean rooms good entertainment all at a good price.
Cons: One of the lifts was out of action which caused chaos. A group of Irish people ruined the bingo with their kids shouting out "BINGO" all the time.
Location: We stayed in the hotel except for Christmas day when we went for a walk around the harbour.
My mother always stayed with us at Christmas since my dad died 12yrs ago. She died in September & we didn't want to be in my house this Christmas . We had a good stay with you previously and decided to spend Christmas at the burstin.It was an excellent break,apart from the Christmas dinner. On our previous stay,we were surprised to be offered an early Christmas dinner (I believe this was in October). What a fantastic dinner & approx £15-£16 for both of us. The dinner on Christmas day was nowhere near as good & cost £75 for two us. I was going to book an extra night at the Burstin but, unfortunately, that unexpected expense put a block on it as I'm disabled & on benefits. They told us that no bar food was sold on Christmas day so the restaurant was the only place available. I would stay at the Burstin again but, it won't be over the Christmas period I'm afraid.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Dec-2016
lovely hotel beds comfortable bathroom nice size,cleaned every day instant hot water and radiater.all round a great stay. thankyou chris and shirley mills