Ratings based on 801 Verified Reviews

3.9 out of 5
78% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller from England

Good location but beware Traffic

Posted 06-Jan-2017
Pros: Location for Bluewater etc.
Cons: The staff could do with training in customer care
Location: Bluewater was prefect.
Good location but traffic can be nightmare! Getting back to hotel can be difficult even if you know some back roots! The staff was not as helpful as one would expect. The level of cleanliness fell well short of what one would expect
5out of 5
Recommended
for Everyone
by A verified traveller

Nice and comfortable

Posted 17-Dec-2016
Very welcoming at reception and very good you had an intercom phone in the room for easy communication from the room to reception and other areas
5out of 5
Recommended
for Everyone
by A verified traveller from manningtree essex

Very comfortable and well equipped

Posted 14-Dec-2016
Pros: Public areas were spacious and well laid out .
Cons: Nothing
We booked at the very last minute and arrive at 23.45 the desk staff were very welcoming and very helpful. The room was very spacious with comfortable furniture and bed. The choice of food at breakfast was varied, well presented and tasty.
3out of 5
Recommended
for Everyone
by A verified traveller

Well located Hotel, poor bed

Posted 14-Nov-2016
Pros: Location, staff, food & general appearance.
Cons: Bed/mattress.
Location: Shopping, a lot of it!
The hotel is perfectly located for a trip to Blue Water, and we stayed on the Saturday prior to Sunday shopping. We had a nice meal in the hotel restaurant, lovely food & staff, and then enjoyed a drink in the bar area which is comfortable and relaxing. We were, however, disappointed with the room, more specifically the bed. It was uncomfortable and creaked every time you moved. I think it was an old mattress and the springs were noisy and generally just lumpy. It wasn't a great nights sleep at all I'm afraid. Although I liked the hotel very much, the bad nights sleep would probably deter me from a repeat visit.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Nov-2016
Everything was fine. Only the parking should be free
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Oct-2016
Clean, comfortable and perfect location for Eurostar.
3out of 5
by A verified traveller

Good view of Dartford Bridge, ind. estate and cars

Posted 25-Oct-2016 on Hotels
Mattress too hard. First night could not adjust heating. Engineer dealt with it very well next day so why did it not work the first night using the same dial/switch? Maitre d' extremely good and waiting service mostly more attentive than is the norm. Fried eggs had runny whites. Otherwise breakfast was fine and the sausages very nice. Evening buffet meal pricy for what it was. The starters and sweets were delicious but the main course was no better than a good school dinner and the veg was not as good as my works canteen. A la carte pricy so did not order from that.Staff on front desk most helpful and alert to customer needs. Most helpful and clearly well trained.Hotel lacks any sense of vibrant colour and seemed very clinical. Modern furniture is less comfortable and soulless in the foyer. The sofa bed in our room was by contrast old and vey comfortable to sit on, though there were no drawers to put clothes in just wardrobe shelves by the bathroom with the cleaning equipment. Bathroom fine. Swimming pool small but pleasant and leisure facilities and changing rooms very good.Parking charge a bit much given what a room costs.Not at all a romantic venue for a couple celebrating their wedding anniversary as we were but functionally fine and ideal for coach parties en route elsewhere after one night.
2out of 5
by A verified traveller

Posted 24-Oct-2016
Room was not clean! Bed covers had stains, rubbish in the cupboards, staff did not know what they were doing.
5out of 5
by A verified traveller

Convenient, good gym, decent price

Posted 22-Oct-2016 on Hotels
I was there on business, good location Don't like having to pay for parking
4out of 5
Recommended
for Everyone
by A verified traveller

Lovely convenient hotel for Lakeside!

Posted 21-Oct-2016
Pros: Restaurant and main reception
Location: Lakeside and Bluewater.
Great main reception and reception. Room carpets a bit stained and tatty. Bathroom needs a refresh but would definitely use again!!