Ratings based on 824 Verified Reviews

3.9 out of 5
78% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Sussex

Nice hotel. Good value for money.

Posted 22-Apr-2017
We stayed at the hotel due to location close to bluewater shopping centre. The location was ideal. The price was very reasonable and was good value for money. The staff were great; very friendly.
3 out of 5
Recommended
for Everyone
by A verified traveller from orsett, essex

pleasant stay

Posted 10-Apr-2017
Pros: went to the pool for a couple of hours, then dinner
Cons: bit quicker in the restaurant , also the buffet didn't look to good, maybe a bit expensive.
Location: went to Ebbsfleet to get the Eurostar the next morning,
we arrived just after 15:00, I liked the cookies we was given on our arrival, great touch. rooms clean, bed comfortable, pool was great.
3 out of 5
Recommended
for Everyone
by A verified traveller

Bad customer service

Posted 20-Mar-2017
Forgot a jacket in the wardrobe . The staff and cleaner could not communicate officially to record lost and found property. Called more than 4 times without result. It's a bad customer service
4 out of 5
Recommended
for Everyone
by A verified traveller

Overnight stop in Dartford

Posted 19-Feb-2017
Lighting in room wasn't good as there was no main light, just lamps, one of which had a blown bulb. Hot tap was almost impossible to turn on...took three teenagers and myself to get it to budge. Hotel receptionist was very welcoming and we felt really relaxed there. Breakfast was good quality. Overall, a reasonable place to stop overnight for the price.
3 out of 5
by Holly

Posted 11-Jan-2017 on Hotels
Shower only ran scorching hot or freezing cold. Front desk not very helpful with moving rooms and only smaller less luxurious room available. Not as relaxing anniversary weekend as we'd planned. Also no response from feedback form we left.
2 out of 5
by A verified traveller from England

Good location but beware Traffic

Posted 06-Jan-2017
Pros: Location for Bluewater etc.
Cons: The staff could do with training in customer care
Location: Bluewater was prefect.
Good location but traffic can be nightmare! Getting back to hotel can be difficult even if you know some back roots! The staff was not as helpful as one would expect. The level of cleanliness fell well short of what one would expect
3 out of 5
by A verified traveller

Posted 24-Dec-2016 on Hotels
Better off with a Premier Inn. Quality was not what I would have expected. Bed was very hard, breakfast very average, over complicated check in, no free wifi.
3 out of 5
by A verified traveller

Posted 20-Dec-2016 on Hotels
Again poor front of house service .
3 out of 5
by A verified traveller

Not the best!

Posted 17-Dec-2016 on Hotels
I haven't stayed in a Double Tree for a while & now I remember why! £4 for parking No free Wifi Cold water in the shower Stop giving cookies away and invest in the Wifi is my advice!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice and comfortable

Posted 17-Dec-2016
Very welcoming at reception and very good you had an intercom phone in the room for easy communication from the room to reception and other areas