Ratings based on 843 Verified Reviews

3.9 out of 5
78% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Just what we expected

Posted 11-Jul-2017
Ideal if you want something reasonable in the area.
3 out of 5
Recommended
for Everyone
by A verified traveller from Leicester

Posted 03-Jul-2017
This hotel is convenient to stay near blue watersand lakeside shopping malls but needs renovation. The experience wasn't what you expect from a 4 star hotel. Specially from Hilton group. I wish I would have stayed at travelodge or premier Inn and saved myself some money. The staff was very helpful though.
3 out of 5
Recommended
for Everyone
by A verified traveller from Frome, Somerset

It's ok

Posted 03-Jul-2017
Pros: Great friendly staff, lovely breakfast, nice pool, convenient location
Cons: Have towels for pool users, give customers accurate room descriptions (or the rooms they have booked)
Location: Near to Bluewater shopping centre
The good stuff: Great friendly staff, lovely breakfast, nice pool, convenient location and access from the M25 and Bluewater shopping centre. The bad stuff: No towels for the pool so you have to bring your room towels and then have a use wet, chlorine smelling towel if you want to shower later, no cot provided despite being arranged in advance and confirmed by the hotel, double bed when queen size advertised. Overall the hotel is ok, just not what i expected from the Hilton brand.
5 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane, Australia

Very enjoyable stay with very helpful staff

Posted 30-Jun-2017
Pros: The rooms are very spacious
Cons: Nothing
Location: The location is a little trickey being so close to the Bridge but as long as you exit properly you arrive ok.
Great breakfast, helpful staff who remember you from previous stays
2 out of 5
by A verified traveller from Kent, UK

Very Dirty Rooms

Posted 23-Jun-2017
Pros: Breakfast was ok
Cons: Redecorate, clean the rooms up
I paid extra for our room so that we would have two queen size beds and asked for a Cot for our 18mth old. On arrival I was told sorry no welcome cookies as they forgot to cook them....why tell us that.....if thats the case make the cookies and bring to the room....the room had just one queen bed and when we got in the room they were making up a sofa bed....this was changed very quickly to a cot, but they had no bed linen for the cot so they used a normal bed sheet, certainly not ideal for a new born. The carpet was dusty and had lumps of gravel visable, we asked to have it hovered which they did but it was still very dirty. Its was a very warm day and the aircon was not very good. The bathroom was ok. No mini bar or fridge. Very poor we will not use
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 02-May-2017
Reasonable for price. Not uber luxurious but comfortable. AC didn't work but we were given a fan
4 out of 5
Recommended
for Everyone
by A verified traveller from Sussex

Nice hotel. Good value for money.

Posted 22-Apr-2017
We stayed at the hotel due to location close to bluewater shopping centre. The location was ideal. The price was very reasonable and was good value for money. The staff were great; very friendly.
3 out of 5
by v

Hotel near Blue water shopping

Posted 17-Apr-2017 on Hotels
We went there for a one night stay to go to seaside and shopping .Unfortunately we didn't have any good memories of our stay apart from decent breakfast.Room was double deluxe but it was a big room with very old shower and toilet .For a Hilton standard it was a very minimal comfort .Our Aircon didn't work and our room was very hot to sleep unfortunately they couldn't help but refunded 20% of the total amount we paid.
5 out of 5
by O

This traveller left a rating score only Posted 13-Apr-2017 on Hotels
4 out of 5
by Gary

Double tree

Posted 11-Apr-2017 on Hotels
Wanted a change of scenery and this hotel was close to the shopping centre. We also wanted a hotel with a pool and jacuzzi. This was a great hotel. The pool was clean and fresh and the opening hours are good. We also utilised the jacuzzi which was great and the service at reception was great. The Starbucks wasn't as good as usual but that's if I was being picky. I really enjoyed my stay. Would come again.