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Reviews of Dog & Bear Hotel

3 out of 5
Dog & Bear Hotel
The Square, Lenham, Maidstone, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 308 out of 599 reviews" "
Rating 8 - Good. 226 out of 599 reviews" "
Rating 6 - Okay. 54 out of 599 reviews" "
Rating 4 - Poor. 5 out of 599 reviews" "
Rating 2 - Terrible. 6 out of 599 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kerry

Stayed 2 nights in Mar 2024

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a Stunning environment, friendly people friendly staff. home from home feeling
Stayed 4 nights in Mar 2024

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and convenient
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
What a great place to stay everything available and staff were fantastic
Stayed 1 night in Feb 2024

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic breakfast and spacious and comfortable room.
Stayed 1 night in Jan 2024

10/10 Excellent

jean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a bit noisy from the other rooms
Stayed 1 night in Jan 2024

8/10 Good

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room, friendly staff, and breakfast was great. Bathroom was a bit tired, but otherwise a nice hotel.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
An amazing place with really good quality furniture fixtures and fittings let down unfortunately by not being very clean. Sink was dirty. The fan unit in the bathroom looked like it hadn’t been cleaned for literally years. At night with the lights on you could see thick dust on the wall paper and curtains. What a shame, lovely old building that’s clearly had lots spent on it but not maintained.
Stayed 1 night in Dec 2023

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Under delivering on potential.
The room was freezing cold on arrival and didn't really heat up very much at all using the radiator which was there, which I turned onto full as soon as I arrived. Cleanliness was average but the room was a 'little tired' and would benefit from new carpet and some re-touching of the paintwork etc. The bathroom was average but really needs some re-design as quite dated with some DIY looking fixings in places. The hot water took a long time to come through, which was frustrating as it meant a lot of wasted water to get it to come through warm. The meal was fine, but definitely nothing to write home about. Given the prices, it should have been better to reflect not only better value but other similar restaurants. VERY disappointing to be served a chilled bottle of red wine, which completely ruined a £30 bottle of wine. You definitely need 3 course as the portions were small. The dessert was the best part. We were served by 4 different staff at the same table none of home wore a uniform or even a logo on the t-shirt, so identifying who was staff when I needed assistance was difficult. Overall, it was fine, but there are much better options available. This could be a fabulous experience as the hotel is located in a nice location. Hopefully, this feedback will help the hotel improve and reach it potential.
Stayed 1 night in Dec 2023

10/10 Excellent

Timm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been going to the Dog & Bear for many years and always find it comfortable and friendly, with good breakfast, friendly staff without being overbearing. We stay there while visiting old friends in Lenham. A special mention and thank you to Lauren.
Stayed 3 nights in Nov 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A village hotel with plenty of character
A nice characteristic hotel in the centre of the village. All Rooms were rustic but very comfortable. The only minor issue was the menu in the restaurant which was quite limited and expensive, but what we had was very nice. The staff were extremely friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2023

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, comfortable, clean. Toiletries were excellent. Food was very good.
Stayed 1 night in Nov 2023

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Edwin Keith

Stayed 1 night in Oct 2023

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great poached eggs
Really good value for money a great breakfast good quality and great poached eggs
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Stayed 1 night in Oct 2023

6/10 Okay

Ian

Liked: Cleanliness, staff & service, room comfort
Lovely hotel but with issues, could be much better
The hotel is set in a really nice Kent village, the room was clean and comfortable. The food in the restaurant was generally very good, but there were just several small issues. - The car park appears to have had too many spaces crammed into it and so is extremely tight. - The TV remote control did not work even after changing batteries - The water temperature goes from ice to fire with virtually no in between - The shower was feeble - The scrambled eggs at breakfast time were so dry they looked more like loft insulation - Only one waiter at breakfast seemed too few Bizarrely though I still liked the hotel, it could just be so much better
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and food was well presented and delicious.
Stayed 1 night in Oct 2023

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely traditional local village pub/hotel, rooms were very clean and comfortable. The pub is lovely and the locals are nice. Staff were all brilliant. the only complaint was the tv and remote need to be checked. I would highly recommend staying here and it is brilliant value for money.
Stayed 1 night in Oct 2023

10/10 Excellent

Julie

Stayed 1 night in Sep 2023

6/10 Okay

Adrian

Business traveller
Disappointed
Nice place Stopped three nights WFi not good in room TV limited channels working had a superior room for the price I would expect a lot better travel for a living and stopped in a lot of places better for a lot less
Stayed 3 nights in Sep 2023

10/10 Excellent

MISS

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
The bed was very comfortable so I slept well but unfortunately our bathroom had a couple of hairs in it. The breakfast was terrible, service was slow, eggs were really overdone. For a quick, affordable overnight stop on the way to Dover port it did the job!
Stayed 1 night in Sep 2023

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy room in good location.
Clean comfortable room in a lovely village. Perfect for attending events at The Tithe Barn. Bathroom could do with a paint touch up but all clean and nice toiletries. Breakfast lovely, good choice.
Stayed 1 night in Sep 2023

10/10 Excellent

John

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great with the dog.
Stayed 1 night in Aug 2023

6/10 Okay

Laurence

Travelled with partner
Tired. Breakfast mediocre. Location good Staff could do a lot better on occasions.
Stayed 2 nights in Aug 2023

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, we were happy with the accommodation
Stayed overnight before catching the Eurotunnel to France.
Stayed 1 night in Aug 2023

10/10 Excellent

Della

Stayed 1 night in Aug 2023

2/10 Terrible

Tamsyn

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

Nigel

Liked: Property conditions & facilities
Returned again to the Dog and Bear, always happy with our room, food and service we receive. We Will be back again soon. 😊
Stayed 2 nights in Aug 2023

6/10 Okay

Pauline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It serviced our requirements however our room 14 was dark and dingy and I need of updating, so overall I feel if was overpriced. Service in the restaurant was sporadic and we had to call for service
Stayed 1 night in Aug 2023

10/10 Excellent

Tobias

Stayed 1 night in Aug 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and the decor was stunning. They had a a lovely outside seating area light up. The parking was very good and staff were very polite and kind.
Stayed 1 night in Aug 2023

2/10 Terrible

Mark

Stayed 1 night in Jul 2023

10/10 Excellent

Frank

Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Liked: Room comfort
Not worth what we paid
We paid £140 for a superior room with breakfast. On the plus side, the room looked attractive with a large comfy bed, nice linen and a good shower. And the staff were helpful and friendly. So much let it down though. There was a very noisy kitchen extractor next to our room which was on all day and into the evening and was very loud even with the windows closed. Our room overlooked bins and litter. The bathroom door didn’t close properly or lock, the window frames were rotting, there was black mould in the corner of the bath, paint peeling in the bathroom and behind the bathroom radiator was dusty and grubby. The underside of the toilet seat was stained. They offered us another small gloomy, dark room instead which was over the bar and you could hear every word below and traffic outside, worse than the extractor. Not sure if we were unlucky at breakfast but we hadn’t even got orange juice or tea after 40 minutes wait and the breakfast was unappetising and lukewarm. No offer of cappuccino etc, just tea or coffee. Has its own parking but only 2 spaces left when we got there so might be a problem if you arrive later in the day. If you could get it much cheaper than we did then it might be worth it.
Stayed 1 night in Jun 2023

4/10 Poor

Brigid

Travelled with family
Disliked: Property conditions & facilities
There was nothing unique about the property. the Dog and Bear has potential to be a wonderful Hotel and they pancakes were cold the service awful and we got for example a pot of tea without cups without spoons without milk half an hour 45 minutes Wait on breakfast, grubby smelly bedrooms I could go on there was only2 or 3 of the staff who made any effort.
Stayed 5 nights in Jun 2023

10/10 Excellent

Margaret

Stayed 1 night in Jun 2023

8/10 Good

PAUL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good.
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Our room was spacious and comfortable. Staff was very kind and courteous.
Stayed 1 night in Jun 2023

8/10 Good

Viviene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop over for channel crossing
Always stay in this lovely pub when crossing over to France. Lovely greeting on arrival and gear food. We bring our dog and this place is ideal as there are great walks on the doorstep.
Stayed 1 night in Jun 2023

10/10 Excellent

Gemma

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here for a number of nights over 3 separate occasions now, on 2 occasions in the same room then a different for the third. In the main part of the hotel it’s above the bar and overlooks the village, it’s an old building full of character and all the quirks that come with very old buildings, it’s nicely decorated and clean, the food is very nice and the dining area in the evening was lovely for a quiet meal, the second time we stayed we had a room at the back in the new part, personally I preferred this as it’s a more recent building but the view overlooked the courtyard so what I gained in the new building I lost in the view from the room, both I thought were good for different reasons. The staff are exceptional, welcoming , friendly and speedy to serve, personally I prefer this to a chain it has more personality. It’s located in the heart of a medieval village, has quite a lot of amenities near by, bakers, really nice cafe called the bow window, a post office couple of gift type shops and a local farm shop, parking was easy right behind the pub plenty of spaces and free, transport links pretty good too with a bus to either town and a train station to London or ashford. We stayed with our dog, and they really make dogs welcome, this I loved, there are also some great walks around the village fields too. It’s quite a small pub, I guess less than 30 bedrooms , whether you are looking for a stop to or from France or just a quick weekend get away I’d recommend it.
Stayed 2 nights in Jun 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night, lovely stay.
Very pleasant stay with very friendly staff. Menu is good but all are very high calorie dishes and it was disappointing that the only lower calorie meal was not available during our stay. It would be great to have lighter options. Apart from that it was a great stay and I highly recommend a stay.
Stayed 1 night in Jun 2023

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Liked: Staff & service
OK for a one-night stand
Room was fairly average sized for a hotel of this type. Bathroom floor got very slippery after showers as the shower screen wasn't fitted correctly and the floor flooded. Breakfast was OK, although limited in choice and knowing the difference between apple juice and orange juice would have helped!
Stayed 1 night in Apr 2023
Response from J on 5 May 2023
Thank you for taking the time to leave a review. We are currently looking into the bathrooms of all of our rooms. We would of been happy to help you tell the difference between the juices, please ask next time. We hope to see you again.

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
better than Premier inn and Travelogde by far !
lovely place and very clean room. wifi is always a problem i seem to have so contacting family and colleagues was difficult. the country roads are narrow but seemed safe enough, overall, 8 out of 10.
Stayed 2 nights in Apr 2023
Response from Jaime (Deputy Manager) on 5 May 2023
Hi Chris, thank you for your review. We are sorry you struggled with the internet. We are trying our best to better the wifi, however unfortunately one of the village perks as a whole as you can imagine. We hope to see you again.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm friendly and courteous staff team. Clean and presentable accommodation. Breakfast choices were more than adequate, well presented and served hot. I would thoroughly recommend this hotel if staying in the area.
Stayed 1 night in Apr 2023
Response from Jaime (Deputy Manager) on 5 May 2023
Thank you Steven for such a kind review. We are glad that you enjoyed your stay.

10/10 Excellent

Fyfe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a fab coaching inn. Great food and drinks. A very restful nights sleep.
Stayed 2 nights in Mar 2023
Response from Jaime (Deputy Manager) on 5 Apr 2023
Thank you for your kind review. We are glad that you enjoyed your stay and we hope to see you again soon.