Ratings based on 76 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Just right for a nice weekend

Posted 24-Jun-2016
Whilst we thoroughly enjoyed the weekend the price of the drinks were nearly three times normal. Also the set menu was £ 39 which was rather a lot. However the place and people were lovely
5out of 5
by A verified traveller from Antwerp

Nice country side Hotel

Posted 20-Jun-2016
Pros: Easy on the way from the continent to London and a real nice experience.
Cons: Hotel was not so easy to find without good address details (GPS). Exact details to be included on websites.
We had an unexpected nice experience and a very good meal ...
5out of 5
by A verified traveller from France

An elegant country manor hotel

Posted 08-Jun-2016
Pros: An elegant stylish and traditional hotel in beautiful grounds.
Cons: The shower in our room needed replacing.
Location: Great location with lots to do.One of the best being Leeds Castle.
We only stayed one night but would love to go back and spend more time there and to enjoy the beautiful grounds.It was lovely to experience a more traditional style of hotel. The staircase and surrounds reminded me a little of Harry Potters school! Quirky but elegant and stylish. The staff were very polite,although a little too busy as they had a wedding to cope with on the night we stayed.For anyone who would like a different and unique hotel experience this is the place for you. The restaurant was good although the service was slow due I think to the wedding that was being held there.The only downside was that my'sea bream' was over cooked, although my husband's halibut was excellent. A shame but having had a long day travelling I was too tired to make a comment. All in all though, a real gem in Kent's countryside.
2out of 5
by A verified traveller from kent

Poor Room Cleanliness - Excellent Food!

Posted 01-Jun-2016
Pros: Food was excellent.
Cons: Room cleanliness! Noise permeating in to bedroom - should warn guests if this is likely to be the case,
Appalled at room cleanliness - very stained throws over the bed! Was in mews room, located outside of main hotel - disturbed by noise from function room below! I had booked as part of birthday surprise for my partner and was so totally appalled - 4 star?? Never!!
4out of 5
by A verified traveller from London

Great setting and friendly staff.

Posted 30-May-2016
Pros: Food and service was excellent
We stayed for one night only, as with all Hand Picked Hotels the food was excellent and the staff were extremely helpful and friendly. Our only complaint would be that there was a christening going on below our room which went on throughout the afternoon and until 9pm which meant the room was thumping with the music, this didn't make for a relaxing afternoon. We were however compensated with a free drink at the bar.
5out of 5
by vernon from Bristol

Fantastic

Posted 29-Apr-2016 on Hotels
Fantastic hotel !bhad a good stay
5out of 5
by David

Posted 06-Apr-2016 on Hotels
Comment from Hotel Management
18-Jun-2016 by Chilston GM, Hotel Management
Dear Guest Thank you for your review, I am really pleased that your stay was an enjoyable one. Best wishes Gareth Davies General Manager
5out of 5
by Kevin from Great Cressingham

Short but very sweet

Posted 23-Mar-2016 on Hotels
1 night business trip, lovely room, great bar/restaurant area, v helpful staff - fab breakfast in lovely room overlooking lawn
Comment from Hotel Management
28-May-2016 by Chilston GM, Hotel Management
Dear Guest Thanks for the review, glad you enjoyed your stay.
3out of 5
by A verified traveller

Posted 18-Feb-2016 on Hotels
Bit disappointed really as was valentines & our 15 wedding anniversary and we had nothing special done. Good wasn't great and staff couldn't cope at breakfast when busy!! Room smelt musty,
Comment from Hotel Management
23-Apr-2016 by Chilston GM, Hotel Management
Dear Guest Thank you for your comments, this year we decided not to increase rates as most properties do just because it was Valentines and deliver a "package" to our guests. Instead we felt that by allowing guests to add items to there booking during the booking process they could celebrate as little or as much as they liked. I am sorry that this approach didn't suit your expectations. Apologies that you were effected by the breakfast rush that we experienced when all but two bedrooms choose to visit the restaurant for breakfast within the last fifteen to twenty minutes of the advertised service time. This was a situation that no amount of planning could prepare us for and the team did there very best to try to cope with this influx of ninety guests spread over three rooms. We will of course be reviewing the plans that we had in place to see what we could have done differently to cope with this situation. Best wishes Gareth Davies General Manager
3out of 5
by Michael

Service ?

Posted 13-Jan-2016 on Hotels
Absolutely terrible service in the restaurant.
Comment from Hotel Management
19-Mar-2016 by Chilston GM, Hotel Management
Thank you for supply your third review of your stay with us after the two direct contacts you have made. Once again I am sorry to learn that the service delivered to you did not meet your expectations and I will as detailed in my response be in contact with you once your comments have been discussed with our team. Best wishes Gareth Davies General Manager