Ratings based on 64 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Couples
by Peter

Posted 05-Oct-2015 on Hotels
Comment from Hotel Management
12-Dec-2015 by Chilston GM, Hotel Management
Dear Guest Thank you for your high rating, we hope to welcome you back to the hotel again in the future. Best wishes Gareth Davies General Manager
Comment from Hotel Management
05-Dec-2015 by Chilston GM, Hotel Management
Thank you for the top rating. Best wishes Gareth Davies General Manager
5 out of 5
Recommended
for Couples
by George from Texas

Would stay there again

Posted 23-Sep-2015 on Hotels
This is an excellent hotel. Business conferences and such. Room small, but very well furnished with upscale modern decor. The restaurant was excellent and the included breakfast was excellent as well. Only "shortcoming" was limited number of wall plugs - especially near the beds. Beautiful grounds and golf course.
Comment from Hotel Management
28-Nov-2015 by Chilston GM, Hotel Management
Dear Guest Thank you for your review, we are really pleased you enjoyed your stay. Best wishes Gareth Davies General Manager
5 out of 5
Recommended
for Couples
by Alison from Terranora

Country luxury

Posted 20-Sep-2015 on Hotels
Wonderful location but proximity to the motorway is a negative if you get a room facing the front of the hotel (we didn't thank goodness). The buildings are beautiful and gracious. Staff are very attentive. Stairs to our room in the mews need a good scrub. They are quite steep and would be a challenge if you are taking big cases up to your room.
Comment from Hotel Management
21-Nov-2015 by Chilston GM, Hotel Management
Dear Guest Thank you of your review, I am pleased that you enjoyed your stay overall and thank you for the constructive feedback that you have also provided.These comments I am sure will be useful to us as we continue to develop our services and guest experience. Best wishes Gareth Davies General Manager
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 16-Sep-2015 on Hotels
Wonderful location
Comment from Hotel Management
21-Nov-2015 by Chilston GM, Hotel Management
Dear Guest Thank you for your review, delighted you enjoyed our location. Best wishes Gareth Davies General Manager
5 out of 5
Recommended
for Couples
by Peter from Canterbury

Single night summer stay

Posted 03-Sep-2015 on Hotels
The purpose of the single night stay was for a birthday getaway and it certainly wasn't a let down. The hotel is located in a very nice rural setting (although traffic from the M20 is a constant hum in the background) and very nicely set out. The staff were exceptionally welcoming upon arrival and check in went very smoothly and quickly. We were guided to our room which was a bit small considering the price paid of just over £200 per night but very comfortable nonetheless. The only disappointment was that there was no stand up shower but just a bath. The hotel decor was amazing with individually themed rooms to explore all with different styles. The food was great although having initially seen what was on offer at the Culpeppers restaurant and the prices we decided on the less formal arrangement of taking dinner in the lounge bar instead. The service received was exemplary as was the food. If there was perhaps one suggestion I could make with regards to the menu it would be to expand the vegetarian option or at least highlight in the menu that the chef would consider vegetarian options of the existing dishes on offer. We had booked a B&B option and had a vegetarian and full English breakfast which was again great. Having breakfast in a room that wouldn’t have looked out of place from an episode of Downton Abbey was sort of surreal but very enjoyable. Overall a great hotel and worth a visit.
Comment from Hotel Management
21-Nov-2015 by Chilston GM, Hotel Management
Dear Guest Thank you for your review, we are very pleased that you enjoyed your stay with us. Thank you also for the constructive comments we will certainly look into these suggestions for the benefit of all our guests. Best wishes Gareth Davies General Manager
4 out of 5
Recommended
for Couples
by A verified traveller from London

Very elegant countryside hotel.

Posted 26-Aug-2015
Pros: Restaurant and bar with plenty of charm but slow service.
Cons: Room temperature and decorations.
Location: Good location and a perfect list of things to do in your room.
Perfect for one night but avoid the weekend !!! (weddings)
Comment from Hotel Management
18-Sep-2015 by Chilston GM, Hotel Management
Dear Guest Thank you for your review, I am really pleased you enjoyed your stay with us. Apologies if the wedding we were hosting impacted upon your stay in any way, generally we are able to successfully manage the experience of both leisure and wedding guests to deliver enjoyment for all sorry if this was not the case on this occasion. Best wishes Gareth Davies General Manager
4 out of 5
Recommended
for Business Travellers
by graham from Southwell

The Grand Hotel

Posted 19-Aug-2015 on Hotels
One night on business in the area. Pity about the motorway noise.
Comment from Hotel Management
21-Nov-2015 by Chilston GM, Hotel Management
Dear Guest Thank you for the high rating of your stay. Best wishes Gareth Davies General Manager
5 out of 5
Recommended
for Business Travellers
by nicholas from UK

not enough time

Posted 03-Aug-2015 on Hotels
beautiful place, would have liked to spend more time there. very pleasant staff
Comment from Hotel Management
21-Nov-2015 by Chilston GM, Hotel Management
Dear Guest Thank you for your positive comments of our hotel, we certainly hope that we are able to welcome you back again in the near future. Best wishes Gareth Davies General Manager
4 out of 5
Recommended
for Families
by MARIA from London

Posted 30-Jul-2015 on Hotels
Amazing hotel and grounds. We will definitely return to this fabulous place
Comment from Hotel Management
21-Nov-2015 by Chilston GM, Hotel Management
Dear Guest I am really pleased that you enjoyed your stay, thank you for your nice comments. Best wishes Gareth Davies General Manager
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Excellent

Posted 25-Jul-2015 on Hotels
Excellent
Comment from Hotel Management
21-Nov-2015 by Chilston GM, Hotel Management
Dear Guest Glad you enjoyed! Best wishes Gareth Davies General Manager