Ratings based on 132 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Aug-2015
The experience was pleasant enough. Clean, comfortable bed, good breakfast. Staff were good. Slightly overpriced given the quality of the room, but good overall.
5 out of 5
Recommended
for Couples
by A verified traveller from Northamptonshire

Great "corporate" hotel with a taste of luxury

Posted 11-Aug-2015
Pros: Location, staff, spa, breakfast
Location: Conveniently situated close to Rochester and Chatham and the motorway. Asda 5 min walk away for day-out snacks.
We booked this hotel on a "special Offer", at a great price. We normally use Premier Inn for short stays, but this hotel was available for less than the local Premier Inn and breakfast was included in the price. We were more than pleased as the hotel was clean, friendly and well appointed. The room was large enough for two and the bathroom included the little extras that you normally find somewhere more expensive. The spa was included for guests and had a small, warm pool, great for relaxing (not for serious swimming), a sauna and steam room. Breakfast was mainly buffet, but specials could be ordered from the kitchen. A large variety of cereals, fruit, juices, breads and cooked items was available, either to be served yourself or by the helpful waiting staff.
Comment from EPC
21-Aug-2015 by Barrie Thomas, EPC
Dear HJ, Thank you very much for your 5 star review of your stay. I'm really pleased that you enjoyed your time with us. The hotel team are really thrilled with your feedback, hope to see you again soon. Kind Regards Barrie Thomas Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Aug-2015
great hotel really nice staff well equip spa lovely dining breakfast, lunch and dinner.
Comment from EPC
06-Aug-2015 by Barrie Thomas, EPC
Dear Guest, Thank you your review and feedback, I hope we'll see you again soon, Kind Regards, Barrie Thomas, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from dn bosch

Langs de snelweg

Posted 29-Jul-2015
Makkelijk om elke dag naar andere plekken te gaan met de auto. Dus ideaal langs de snelweg
4 out of 5
Recommended
for Everyone
by A verified traveller

Weekend break

Posted 28-Jul-2015
Two night stay Q room rate is not worth £30 extra per night as you essentially get a standard room with a fridge and a few small bottles of water, wine and coke a cola. Also a standard size double bed is an outdated concept for most hotels of this star rating. On the plus side staff were very attentive and the choice at breakfast was rxcellent
Comment from EPC
31-Jul-2015 by Barrie Thomas, EPC
Dear Guest, Thank you for sharing your feedback. I'm sorry that you felt our larger QStar rooms did not represent value for money. I am pleased to hear that you enjoyed the other elements of your stay. Best Wishes, Barrie Thomas, Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Oxford

ok....

Posted 13-Jul-2015
Pros: the layout and the grounds were lovely and the bar was fantastic.
Cons: The bathroom was dated and in poor condition in comparison to the rest of the room but you could tell that many of the snagging jobs in restoring the
Location: Leeds castle is a must
The hotel staff were lovely and really helpful, however the quality of the room was somewhat less than what I would have expected for a 4 star hotel. I would expect a shower fitting that can actually regulate between scolding hot and Ice cold and a bath that's big enough to was an adult and not just a small child. But the bar was lovely and the bed was extra soft and I slept really well and enjoyed my stay.
Comment from Hotel Management
16-Jul-2015 by Claire Johnson, Hotel Management
Dear Guest, Thnak you for your constructive feedback following your stay with us. I shall ensure that our Maintance Manager investigates the issue yu mention with your shower, I am sorry we were not aware of this to rectify it during your stay. I am pelse dyou enjoyed the bar area and slept well, I hope that we can welcome you back to the hotel again soon. Kind regards Claire Johnson Operations Manager
5 out of 5
Recommended
for Getaway With Friends
by A verified traveller

This traveller left a rating score only Posted 25-May-2015 on Hotels
4 out of 5
Recommended
for Couples
by GEOFF from Broadstairs

A comfortable sty

Posted 06-May-2015 on Hotels
Very comfortable hotel with friendly and helpful staff. Nice dining room and good food served. Spa area could/should have been cleaner and the water on floor mopped up. This was a small defect in an otherwise very good hotel.
Comment from Hotel Management
01-Jul-2015 by Barrie, Hotel Management
Dear Geoff, Thank you for your feedback. I will ensure that your comments are passed on to the relevant departmental managers for action. Kind Regards Barrie Thomas Hotel Manager
5 out of 5
Recommended
for Couples
by Marie

This traveller left a rating score only Posted 31-Mar-2015 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from Bath

Posted 31-Mar-2015
Pros: The staff made the stay a great experience.
Cons: A quite area for residents away from functions being held in the hotel.
Location: Ideal location for hitting Maidstone or the medway towns.
Great staff, brilliant breakfast very good all round experience.