Ratings based on 174 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Comfortable hotel, good location

Posted 21-Oct-2016
Staff friendly, well informed and happy to help. The room was clean and comfortable. Hotel is in a quiet area, slept well. Ordered room service in the evening and had breakfast the following morning. Food was good but would like to see more vegetarian and healthy options.
Comment from Hotel Management
01-Nov-2016 by Claire J, Hotel Management
Thank you for your review Im pleased that you enjoyed your visit. Thanks for your feedback with regards to the menu I shall discuss these options with Colin our head Chef. I hope that we can welcome you back again very soon Kind Regards Claire
5out of 5
by A verified traveller from crawley

Posted 17-Oct-2016
Can't fault the hotel or staff everyone was really polite and helpful
Comment from Hotel Management
17-Oct-2016 by CJohnson, Hotel Management
Thanks for your lovely review. We look forward to welcoming you back again very soon Kind Regards Claire Johnson Operations Manager
5out of 5
by Karen Zoe from Kenn

Posted 12-Aug-2016 on Hotels
Very relaxing, excellent breakfast and friendly staff. Great to have use of pool and gym.
Comment from Hotel Management
16-Aug-2016 by General Manager, Hotel Management
Dear Karen Zoe, Thank you for your lovely review . We look forward to welcoming you back to the hotel again in the future Kind Regards Claire Johnson Operations Manager
4out of 5
by Steven from York

Clean and tidy hotel with now problems at all. :)

Posted 13-Jul-2016 on Hotels
One night stay. The hotel appeared in good clean order and the staff were quick at check in/out. The room had all the facilities you'd require and everything seemed clean. The bed was too hard for my liking and made a terrible noise whilst moving on it. The walls weren't very sound proof but generally it was a decent place to stay. Nothing around to walk to and situated in the middle of major roads. I would probably stay there again though if I was working in the area again.
Comment from Hotel Management
by General Manager, Hotel Management
Thank you for your review, I look forward to welcoming you back again in the future
4out of 5
by A verified traveller from Menifee California

Visiting family in Chatham

Posted 13-Jul-2016
Clean, friendly, very dated older hotel. Enjoy our stay for 5 nights
Comment from Hotel Management
04-Aug-2016 by Claire Johnson, Hotel Management
Thank you for your review. I look forward to welcoming you back
3out of 5
by A verified traveller

It's okay but don't worth a 5 star hotel, mayb 4

Posted 08-Jul-2016
Pros: The pool and group break fast plus the gym
Cons: The television could be changed to a 42 inches and also staff should always attend to telephone calls at all time
Location: Helicopter round trip and also Asda shopping
It's okay but not the best compared to previous hotel I booked
Comment from Hotel Management
04-Aug-2016 by Claire Johnson, Hotel Management
Thank you for your stay, I hope we can welcome you back again in the future
4out of 5
by A verified traveller

Good hotel accommodation

Posted 05-Jul-2016 on Hotels
Comfortable and would highly recommend. Convenient for local amenities provided you have a car.
Comment from Hotel Management
by General Manager, Hotel Management
Thank you for your review
2out of 5
by Richard

Posted 04-Jul-2016 on Hotels
Hotel was fine on Friday evening but on Saturday there were at least 3 party's going on, very loud music, people etc, could hear music clearly in room
Comment from Hotel Management
16-Aug-2016 by General Manager, Hotel Management
Dear Richard Thanks you for your review. I apologise for the noise disturbance. I hope this will not put you off visiting in the future. Kind Regards Claire Johnson- Operations Manager
4out of 5
by A verified traveller

Posted 09-Jun-2016
Bathroom in room needs replacing and in room 220 unfortunately you can hear the lift going up and down really loud but otherwise great food, hotel and staff.
Comment from Hotel Management
16-Aug-2016 by ClaireJ, Hotel Management
Thank you for your review
4out of 5
by Felicity

Posted 24-May-2016 on Hotels
Comment from Hotel Management
by General Manager, Hotel Management
thank you for your visit