Ratings based on 181 Verified Reviews

4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller

close to where I needed to be

Posted 18-Mar-2017
swimming pool area was dated and towels robes were limited. treatments werewolf over priced for what we got as I paid for hour 50m ins and got an hour.
Comment from Hotel Management
23-Mar-2017 by ., Hotel Management
Thank you for your feedback.
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent Stay

Posted 27-Feb-2017
Pros: Friendlyness
Cons: no
Location: Excellent
Can't recommend it enough, great hotel, great staff, great comfort
Comment from Hotel Management
06-Mar-2017 by CJohnson, Hotel Management
Thank you for your review, I hope that we can see you again soon
5out of 5
Recommended
for Everyone
by A verified traveller from Plymouth

Two night stay Over Christmas period

Posted 31-Dec-2016
Pros: Friendly staff and well organised activities.
Cons: The bed was not good in our room129 but other than that all was very good.
Location: Close to both Kent motorways with easy access in and out. Ample parking, Rochester , Chatham, Maidstone and Canterbury reasonably close by.
We were really pleased with our stay, the staff were very welcoming and friendly even though it was Christmas Eve and Christmas Day, nothing was too much trouble. The mulled wine and Carol singing was a lovely touch. The food we had was very good and service excellent.
4out of 5
by A verified traveller

Posted 28-Nov-2016 on Hotels
Comment from Hotel Management
06-Dec-2016 by General Manager, Hotel Management
Thank you for your review
2out of 5
by A verified traveller

Posted 27-Nov-2016 on Hotels
Comment from Hotel Management
06-Dec-2016 by General Manager, Hotel Management
Thank you for you review
3out of 5
by A verified traveller

Posted 31-Oct-2016 on Hotels
Comment from Hotel Management
18-Nov-2016 by General Manager, Hotel Management
Thank you for your Stay
4out of 5
Recommended
for Everyone
by A verified traveller

Comfortable hotel, good location

Posted 21-Oct-2016
Staff friendly, well informed and happy to help. The room was clean and comfortable. Hotel is in a quiet area, slept well. Ordered room service in the evening and had breakfast the following morning. Food was good but would like to see more vegetarian and healthy options.
Comment from Hotel Management
01-Nov-2016 by Claire J, Hotel Management
Thank you for your review Im pleased that you enjoyed your visit. Thanks for your feedback with regards to the menu I shall discuss these options with Colin our head Chef. I hope that we can welcome you back again very soon Kind Regards Claire
5out of 5
Recommended
for Everyone
by A verified traveller from crawley

Posted 17-Oct-2016
Can't fault the hotel or staff everyone was really polite and helpful
Comment from Hotel Management
17-Oct-2016 by CJohnson, Hotel Management
Thanks for your lovely review. We look forward to welcoming you back again very soon Kind Regards Claire Johnson Operations Manager
3out of 5
by A verified traveller

Just my thoughts

Posted 10-Oct-2016 on Hotels
The walls of the hotel are so thin you can hear everything. Shower has mind of its own and depending on other rooms (toilet flushing etc) the shower is either hot or cold. No air con but did supply a fan. But that said the staff were excellent and very welcoming. The food in the restaurant was very good. Easy to find from the main routes.
Comment from Hotel Management
17-Oct-2016 by General Manager, Hotel Management
Thank you for your review. I'm sorry that the shower temperature regulator malfunctioned during your visit, thank you for bringing this to my attention. Thanks for the kind feedback regarding the staff I shall ensure this is passed on to the team here. I hope that we can welcome you back Many Thanks Claire Johnson Operations Manager
5out of 5
by Karen Zoe from Kenn

Posted 12-Aug-2016 on Hotels
Very relaxing, excellent breakfast and friendly staff. Great to have use of pool and gym.
Comment from Hotel Management
16-Aug-2016 by General Manager, Hotel Management
Dear Karen Zoe, Thank you for your lovely review . We look forward to welcoming you back to the hotel again in the future Kind Regards Claire Johnson Operations Manager