Ratings based on 559 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
81% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from london

Seaside charm

Posted 24-Oct-2016
We stayed overnight for a quick getaway to the white cliffs. The location of the hotel couldn't be better, with great views of the sea and just over from the main pebble beach. The condition of the hotel was good, with a classic British seaside feel. Staff were very friendly and accomodating. Unfortunately we were sold a room with a balcony (paid a higher price) but had no idea it's locked off and you couldn't go out onto it for safety reasons. An updated website or Expedia note on this fact would have been appreciated. Otherwise - highly recommend.
4out of 5
by A verified traveller

Posted 22-Oct-2016
The hotel is located on the waterfront with nothing else open nearby in the evening. There was a cafe next door but it closed at 5pm and that was it. So unless you want to drive somewhere to eat you have to dine in the hotel bar. The food was good though. But the place was packed as it was Friday night and they had a 2 for 1 martini night. It was standing room only. It was hard to even find a table to sit so we could eat but we finally did. You have to go to the bar yourself to order food or drinks so that took some time as everybody else was trying to do the same thing while standing at the bar. Even after you have a table don't leave your table alone because it won't be there when you get back. As a matter of fact when we got up to order a specialty coffee at the bar someone cleared off our table and sat there. So we ended up standing to finish our night cap. But I guess that's not the hotel staff's fault. The rooms themselves were very clean and comfortable but very old fashioned and small. Even the floors were slanted which they claimed at he front desk "added charm to the hotel". The bed was comfortable and we got a good nights sleep.
3out of 5
by A verified traveller from Southend on Sea

Great Location

Posted 30-Sep-2016
Pros: Location , free parking available with hotel pass just one minute away
Cons: jacuzzi, swimming pool, sauna all rooms with option of bath new elevator installation
Location: Walk along the beach, white cliff of dover walk
Booked two rooms to stay there with my mother and my partner. The rooms were on different floors and when asking for rooms adjacent to each other, unfortunately none were available. It would have been great to have been given the option. My mothers room was very small, I assume because they knew only one person would be within it, however the price was the same for both of our rooms. Our room did not have a bath. Seeing as there was no swimming pool or jacuzzi as part of the Spa, I would have hoped for at least a nice hot bath at the end of the day. The hotel only has one small elevator that serves the whole building, so be careful if you have big luggage. We ate at the restaurant for dinner. It is quite expensive. We had a fish main, which was completely dry, both starters were very small and overpriced. I would recommend eating out in the town centre for better quality of food and value.
4out of 5
by A verified traveller from essex

Would stay here again

Posted 19-Sep-2016
This hotel is in an Excellent location, the staff were very friendly and helpful and the hotel and rooms were very clean
4out of 5
by A verified traveller from Canada

Hotel by the Sea

Posted 17-Sep-2016
Interesting Hotel by the Sea. Over 180 yrs old and you can tell as the floor are not even. Staff was great. Breakfast good as well.
5out of 5
by A verified traveller

friendly staff very comfortable good facilities

Posted 05-Sep-2016
Location: close to port
excellentfriendly staff very comfortable good facilities
3out of 5
by A verified traveller

On the old beaten path

Posted 01-Sep-2016
Pros: Location and people
Cons: Repairs and equipment
Location: Castle and beach
Good location, great people, needs a lot of repair and furniture replacement (beds). Plumbing did not work (no hot water). Very disappointed
4out of 5
by A verified traveller

Schönes Hotel in guter Lage

Posted 31-Aug-2016
Pros: Das Zimmer und das Personal
Cons: Eine Klimaanlage wäre wünschenswert
Location: Das Hotel liegt direkt an der Uferpromenade von Dover. Man kann von dort Ausflüge nach Dover Castel, Canterbury und Folkstone unternehmen
Wir haben das Hotel kurzfristig gebucht um schnell am Fährhafen zu sein. Wir hatten ein komfortables und sehr großes Familienzimmer mit zwei vollwertigen Zustellbetten. Das Zimmer war sehr sauber und gepflegt. Der Service des relativ jungen Teams war sehr gut; sowohl am Empfang als auch in der Bar. Der einzige Wermutstropfen war eine nicht vorhandene Klimaanlage, die bei dem doch recht selten herrschenden super Wetter das Zimmer ein wenig zur Abkühlung gebracht hätte. Insbesondere in der Nacht. Ansonsten waren wir rundum zufrieden.
4out of 5
by A verified traveller


Posted 30-Aug-2016
Pros: 窓を開ければ波の音が聞こえる程、海に近いので、それが最も良かった。
Location: 海には歩いてすぐに行ける。近隣に美味しいシーフード屋さんがあり、そこも良かった。
4out of 5
by A verified traveller from Berkshire

Another overnight here

Posted 28-Aug-2016
Pros: I like the fact that the building is a bit old and quirky, with uneven floors that tend to creak. The staff were particularly happy/smiley.
Cons: Addition of Air-Con would be welcome - and I understand they are looking into this. However, a large fan was placed in my room, which helped greatly.
Location: I was here for a cruise ship visit next day and did not avail myself of any local amenities except the seafront!
I have stayed here a few times now and this overnight stay was pleasing, as usual. This time I dined in for the evening and had breakfast in the morning.