Ratings based on 706 Verified Reviews

3.8 out of 5
79% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller from derby

Professional staff clean warm

Posted 11-Jan-2018
Nice and clean hotel but the thing that let it down was bed and shower bed not comfatable at all and bottom sheet not big enough to tuck in to keep from bunching up underneath you shower has very little pressure these might seem little but to me if not getting good sleep and proper shower move on to hotel that has thank you
Comment from Hotel Management
17-Jan-2018 by General Manager, Hotel Management
Thank you for taking the time to share your experience with us. We are changing our room amenities and bed linen very soon. Please do come and stay with us the next time you are in Dover. Kind regards, Suresh Abbas General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Okay hotel room was very small and felt cramped

Posted 09-Jan-2018
Pros: Location
Cons: Rooms need updating
Nice location reception area was nice but a bit disappointed with our room very small and old
Comment from Hotel Management
10-Jan-2018 by Suresh Abbas, Hotel Management
Thank you for taking the time to share your experience and your valuable feedback with us. It is the only way that we have to improve our products and services. The hotel is undergoing some refurbishment this year. I do hope we can have the pleasure of looking after you again when next in the area. Kind regards, Suresh Abbas General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient location close to harbour, great sea vi

Posted 05-Jan-2018
Great staff, very helpful, catered for vegan within group
Comment from Hotel Management
10-Jan-2018 by Suresh Abbas, Hotel Management
Dear Guest, Thank you for choosing us for your stay in best Western Dover Marina! We are thrilled to find out about your recent stay with us and thank you for your precious feedback. Looking forward to welcome you back with us very soon. Kind regards, Suresh Abbas General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Jan-2018
It’s nice but not excellent. It’s not just because of service, building is bit old now .
Comment from Hotel Management
10-Jan-2018 by Suresh Abbas, Hotel Management
Dear Guest, Many thanks for your review and feedback which is very much appreciated. The hotel is currently undergoing a refurbishment plan with the Waterfront spa & health club being close to completion. All bedrooms will be fully refurbished in 2018. We do enjoy a fabulous location and if you are ever in the area again in the future I do hope that we can welcome you back. Kind regards, Suresh Abbas General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Summerland, B.C.

Excellent waterfront room with balcony

Posted 18-Dec-2017
Pros: Balcony and view, plus and excellent room and bed.
Cons: Nothing
Location: Dover has some worthwhile sights however I'd say it is a city in decline and still trying to re-invent itself after the opening of the Chunnel.
Fortunate to time our visit with a special harbor fireworks show. Quiet area, excellent room and access to city.
Comment from Hotel Management
10-Jan-2018 by Suresh Abbas, Hotel Management
Dear Guest, Thank you for choosing us for your stay in best Western Dover Marina! We are thrilled to find out about your recent stay with us and thank you for your precious feedback. Looking forward to welcome you back with us very soon. Kind regards, Suresh Abbas General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Posted 08-Dec-2017
Lovely room.. warm and comfortable. Would stay again.
Comment from Hotel Management
13-Jan-2018 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your experience and your lovely feedback with us. We are delighted to hear that you had a wonderful experience in our hotel. We couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. We are looking forward to welcome you back in Dover very soon. Kind regards, Suresh Abbas General Manage
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice European style hotel with great cliffs view.

Posted 26-Nov-2017
Excellent amenities and location! The rooms are small by American standards and the beds a bit stiff for my likes. But the private bath was in good condition and the facility exuded old world charm.
Comment from Hotel Management
13-Jan-2018 by General Manager, Hotel Management
Dear Guest, Many thanks for writing this review, delighted that you had a wonderful stay. We look forward to welcoming you back in the near future. Kind regards, Suresh Abbas General Manager
4 out of 5
by A verified traveller from North UK

DOVER 1 night stay

Posted 26-Nov-2017
Pros: Position / free parking/ rooms & price.
Cons: Interior décor.
Location: Close to ferry terminal and Dover town centre.
Good positioned hotel on sea front/beach area. Old period building with quant features. Requires a slight interior refurbishment. Food (room service) extremely efficient although payment process at reception the following morning was rather embarrassing, very unprofessional and shambolic! Free parking offered at the opposite council car park.
Comment from Hotel Management
13-Jan-2018 by General Manager, Hotel Management
Dear Guest, Many thanks for writing this review, delighted that you had a wonderful stay. We look forward to welcoming you back in the near future. Kind regards, Suresh Abbas General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Malvern

Lovely hotel

Posted 19-Nov-2017
Just one night with evening meal but a very pleasant one. Great stop off for the ferry. Will come back.
Comment from Hotel Management
13-Jan-2018 by General Manager, Hotel Management
Dear Guest, Many thanks for writing this review, delighted that you had a wonderful stay. We look forward to welcoming you back in the near future. Kind regards, Suresh Abbas General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from derbyshire

Posted 18-Nov-2017
Lovely comfortable stay wished I was staying longer and very good value
Comment from Hotel Management
13-Jan-2018 by General Manager, Hotel Management
Dear Guest, Many thanks for writing this review, delighted that you had a wonderful stay. We look forward to welcoming you back in the near future. Kind regards, Suresh Abbas General Manager