Ratings based on 764 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia-verified reviews
by a verified traveller
Posted 05-Jun-2018
Comment from Hotel Management
05-Jun-2018 by General Manager, Hotel Management
Dear Guest,
Thank you on behalf of the Best Western Dover Marina Team for having left us your feedback.
It is always a pleasure to receive positive comments and I can assure you that these have been passed on to our staff, which can serve as a way for a continuous improvement of our services.
We hope to welcome you again soon.
Best Regards
Suresh Abbas
General Manager
by a verified traveller
Posted 02-Jun-2018
Bathroom looking tired and in need of maintenance - shower cubicle leaking etc
Comment from Hotel Management
04-Jun-2018 by General Manager, Hotel Management
Dear Guest,
Please accept my most sincere apologies for what was clearly a disappointing experience.
Thank you for your feedback following your recent visit which we have taken on board. The hotel is currently due to undergo a refurbishment plan with all bedrooms & spa which when completed will be fabulous.
Despite the disappointment in this occasion we hope to have the opportunity to welcome you back in the hotel in a not too distant future.
Kind regards,
Suresh Abbas
General Manager
by a verified traveller
Posted 31-May-2018
Excellent Hotel with a superb restaurant and nice and close to Dover Castle.
Comment from Hotel Management
01-Jun-2018 by general manager, Hotel Management
Dear Kay,
Thank you on behalf of the Best Western Dover Marina Team for having left us your feedback.
It is always a pleasure to receive positive comments and I can assure you that these have been passed on to our staff, which can serve as a way for a continuous improvement of our services.
We hope to welcome you again soon.
Best Regards
Suresh Abbas
General Manager
by a verified traveller
Posted 30-May-2018
Comment from Hotel Management
01-Jun-2018 by General Manager, Hotel Management
Dear Guest,
Dear Gordon,
Thank you on behalf of the Best Western Dover Marina Team for having left us your feedback.
It is always a pleasure to receive positive comments and I can assure you that these have been passed on to our staff, which can serve as a way for a continuous improvement of our services.
We hope to welcome you again soon.
Best Regards
Suresh Abbas
General Manager
Recommended
for Everyoneby a verified traveller from London
Nice Hotel, front of the beach
Posted 04-May-2018Nice Hotel, at the moment in repair.
Very, very good food, breakfast, lunch an dinner.
Comment from Hotel Management
04-May-2018 by General Manager, Hotel Management
Dear Mario,
Thank you on behalf of the Best Western Dover Marina Team for having left us your feedback.
It is always a pleasure to receive positive comments and I can assure you that these have been passed on to our staff, which can serve as a way for a continuous improvement of our services.
We hope to welcome you again soon.
Best Regards
Suresh Abbas
General Manager
Recommended
for Everyoneby a verified traveller from sussex
Good view of beach
Posted 02-May-2018Would of stayed here longer if we had the time ,good food and very relaxing
Comment from Hotel Management
02-May-2018 by General Manager, Hotel Management
Dear Terry,
Thank you for your loyalty and for taking the time to write this review..
We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team.
Myself and the team we look forward to welcome you back very soon.
Kind regards,
Suresh Abbas
General Manager
Recommended
for Everyoneby a verified traveller
Hotel close to the ferry terminal.
Posted 02-May-2018Poor shower - needs descaling. Basin waste pipe blocked.
Comment from Hotel Management
04-May-2018 by General Manager, Hotel Management
Dear Guest,
Thank you very much for leaving us your feedback.
I am sorry for the inconvenience you have experienced. Please be informed that we are taking the appropriate actions in order to prevent future occurrence.
It was a pleasure to have you with us and we hope to welcome you again soon.
Best Regards
Suresh Abbas
General Manager
Recommended
for Everyoneby a verified traveller from Chicago
Nice place to stay. Excellent experience.
Posted 28-Apr-2018I will recomend it . We celebrated our 25 anniversary of married. We went to the bar.
Comment from Hotel Management
30-Apr-2018 by General Manager, Hotel Management
Dear Sergio,
Congratulations on your silver jubilee wedding anniversary!
Thank you for your loyalty and for taking the time to write this review..
We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team.
Myself and the team we look forward to welcome you back very soon.
Kind regards,
Suresh Abbas
General Manager
Recommended
for Everyoneby a verified traveller
Posted 18-Apr-2018
A
Lovely stay, room got a little stuffy but was able to leave window open as a very quiet setting st the front
Comment from Hotel Management
18-Apr-2018 by General Manager, Hotel Management
Dear Guest,
Thank you for your loyalty and for taking the time to write this review..
We are glad to hear about your experience, I couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team.
Myself and the team we look forward to welcome you back very soon.
Kind regards,
Suresh Abbas
General Manager
Recommended
for Everyoneby a verified traveller from North Yorkshire
Posted 14-Apr-2018
Very comfortable, excellent value for money. Great stop over before catching early morning ferry. Has a good bar/bistro but also close to restaurants and bars. In the local town
Comment from Hotel Management
15-Apr-2018 by General Manager, Hotel Management
Dear Guest,
Thank you for your loyalty and for taking the time to write this review..
We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team.
Myself and the team we look forward to welcome you back very soon.
Kind regards,
Suresh Abbas
General Manager
