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Reviews of Best Western Manor Hotel

3 out of 5
Best Western Manor Hotel
Hever Court Road, Gravesend, England

Reviews

8.2

Very good

Rating 10 - Excellent. 103 out of 260 reviews" "
Rating 8 - Good. 100 out of 260 reviews" "
Rating 6 - Okay. 41 out of 260 reviews" "
Rating 4 - Poor. 10 out of 260 reviews" "
Rating 2 - Terrible. 6 out of 260 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Barney

Stayed 1 night in Dec 2023

10/10 Excellent

Ania

Stayed 7 nights in Oct 2023
Response from kay on 2 Nov 2023
Thank you for taking to time to respond to our survey,your feedback is very important to us.We look forward to welcoming you back in the near future.Kind Regards Kay

10/10 Excellent

Keith

Stayed 2 nights in Oct 2023
Response from kay on 2 Nov 2023
Thank you for taking to time to respond to our survey,your feedback is very important to us.We look forward to welcoming you back in the near future.Kind Regards Kay

10/10 Excellent

Chris

Stayed 1 night in Oct 2023
Response from kay on 13 Oct 2023
Good Morning,Thank you for your positive feedback. We hope that you will stay with us again in the near future.Kind RegardsKay

8/10 Good

Volta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Comfortable
Pleasant staff, comfortable bed and clean room, cant ask for much more
Stayed 1 night in Oct 2023
Response from kay on 6 Oct 2023
Thank you for taking the time to write a review and we are pleased you enjoyed your stay.RegardsKay

10/10 Excellent

Ian

Stayed 1 night in Sep 2023
Response from kay on 4 Oct 2023
Thank you for taking the time to complete our survey.We hope to welcome you back in the near future.RegardsKay

10/10 Excellent

Frankie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to help during our stay.
Stayed 2 nights in Aug 2023
Response from Danielle on 28 Aug 2023
Good morning Frankie, It was lovely to meet you over the weekend and we look forward to welcoming you back in the future.

10/10 Excellent

Langa

Stayed 1 night in Aug 2023
Response from Peter on 14 Aug 2023
Thank you for your positive response. We look forward to welcoming you back to The Manor soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Danielle on 29 Jul 2023
Good morning, Thank you for your recent review. We look forward to welcoming you back to The Manor in the future.

6/10 Okay

Jose

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Business trip
Rooms are very tired, needs a refurb asap Must be hard to keep old rooms like that clean
Stayed 1 night in Jul 2023
Response from Danielle on 26 Jul 2023
Thank you for your recent review. We currently undergoing a refurbishment throughout all public areas and bedrooms. As you can imagine, this is a lengthy process and we have remained open throughout. We hope to welcome back soon so you can see our newly decorated areas and bedrooms.

4/10 Poor

chris

Business traveller
Liked: Staff & service
check in was great very friendly seem to be getting painted ordered food nice drink but the piece of metal in my food put me off cut my mouth no one around so left not sure want to go back here again
Stayed 1 night in Jul 2023
Response from Sally Bradbrook on 24 Jul 2023
Thank you for taking the time to write a review. Please accept my apologies for the issue with your meal, It would have been appreciated if you could have brought this to our attention at the time of your stay so we could have fully investigated, even if it had been when you checked out with the Receptionist as this would have still been passed on for us to look into. I hope that you would return again to us in the future.

10/10 Excellent

Hilda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent and the room clean. No concerns
Stayed 1 night in Jul 2023
Response from Danielle on 4 Jul 2023
Good Afternoon Hilda, Thank you for your recent review. It was lovely to meet you and we look forward to welcoming you back to the Manor in the future.

8/10 Good

Raymond

Stayed 1 night in May 2023
Response from Danielle on 19 May 2023
Good afternoon, Thank you for your review and thank you for staying at The Manor. We look forward to welcoming you back in the future.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, especially Kay at the front desk, were helpful and friendly. Dinner was very good. However, I felt the location was falsely advertised. It said it was located 2 1/2 miles from the International Cruise Terminal. This was not true. It was across the Thames from that location. It took us 45 minutes to get there at the cost of 55.00 GBP.
Stayed 1 night in Mar 2023
Response from Sally Bradbrook on 5 Apr 2023
HiThank you for taking the time to write your review, I will pass your comments onto our staff. There is a Ferry Terminal located at Gravesend which is approx 2 miles away where you can get a local ferry to transport you to the International Terminal, unfortunately taking a Taxi can be costly and timings dependant on the Traffic. Hopefully we will see you again in the furture.

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, amenities
Breakfast was good and quick - good range Tables were kept clean at all times - no rubbish left Pub next door does bar meals and a quick pint Easy quick check out Car park secure Would I go there again deffo yes
Stayed 1 night in Dec 2022
Response from kay on 9 Dec 2022
Thank you for taking the time to leave a review.We appreciate all feedback from our guests.I will pass your comments on to all staff and look forward to welcoming you back again.

2/10 Terrible

TIMOTHY

Stayed 1 night in Dec 2022

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This time I done a solo trip as my husband is away and I will definitely do it again. I booked a queen size room and was pleasantly surprised to find I had a nice comfy 4 poster bed complete with fairy lights. The room itself was bigger than I expected and very clean. All staff were very friendly and helpful and I didn’t feel awkward at all being on my own. Will definitely be back.
Stayed 2 nights in Oct 2022
Response from Sally Bradbrook on 7 Dec 2022
Hi KatieThank you for taking the time to write your review, I am very happy that you enjoyed your stay with us and will pass on your kind words onto my team as we look at all reviews to help us strive to make a guests stay a memorable one. I look forward to welcoming you back to The Manor soon.

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome stay
fantastic experience in every way
Stayed 4 nights in Sep 2022
Response from Sally Bradbrook on 27 Sept 2022
Hi Michael Thank you for taking the time to leave us a review reagrding your stay at the Manor Hotel. We share all guest reviews with our staff as this helps us strive to make your stay a memorable one. We look forward to welcoming you soon.

8/10 Good

Carol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was very enjoyable. Housekeeping was amazing. Staff friendly.
Stayed 4 nights in Sep 2022
Response from Sally Bradbrook on 20 Sept 2022
Thank you for taking the time to complete the survey regarding your recent stay at our property. I will pass your comments on to the staff.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was faultless Professional staff very friendly & helpful Would recommend to others
Stayed 1 night in Sep 2022
Response from Sally Bradbrook on 20 Sept 2022
Thank you for taking the time to complete the survey regarding your recent stay at our property. I will pass your comments on to the staff.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brill
Very happy with the stay, staff were lovely, food was great
Stayed 1 night in Sep 2022
Response from Danielle on 16 Sept 2022
Good morning,Thank you for your kind review. I will pass your comments on to the staff.Kind Regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for visiting Rochester
Great location for Rochester (15 mins) and the surrounding area. Just off the A2 very handy location . Large clean room on ground floor was quiet but a bit of a walk from reception . Will stay again next time we are visiting relatives.
Stayed 3 nights in Aug 2022
Response from Sally Bradbrook on 24 Aug 2022
Hi RobertThank you for taking the time to write a review. We pass all of our feedback on to our staff so they can continue to offer our guests a great stay. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work
Very comfortable. Close to we’re I needed to be.
Stayed 2 nights in Aug 2022
Response from Danielle on 23 Aug 2022
Good afternoon, Thank you for your recent review regarding your stay.Kind Regards, Danielle

10/10 Excellent

Lester

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff
Very good staff Helpful and friendly room was clean spacious. My only complaint would be there is no air conditioning and it is very warm at the moment the addition of a fan would be good.
Stayed 2 nights in Aug 2022
Response from Danielle on 23 Aug 2022
Good afternoon, Thank you for your recent review, I will pass your comments on to the staff. I understand it is too late however fans are available upon request.Kind Regards, Danielle

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Sally Bradbrook on 27 Jul 2022
Hi Thank you for taking the time to leave a review, your positive feedback makes us strive to give every guests a great stay with the Manor Hotel.

10/10 Excellent

John

Stayed 1 night in Jul 2022
Response from Sally Bradbrook on 27 Jul 2022
Hi Thank you for taking the time to leave a review, your positive feedback makes us strive to give every guests a great stay with the Manor Hotel.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Sally Bradbrook on 27 Jul 2022
Hi Thank you for taking the time to leave a review, your positive feedback makes us strive to give every guests a great stay with the Manor Hotel.

10/10 Excellent

J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous staff!
Stayed 2 nights in Jul 2022
Response from Sally Bradbrook on 27 Jul 2022
Hi Thank you for taking the time to leave a review, your positive feedback makes us strive to give every guests a great stay with the Manor Hotel.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
24hour manned reception. Good parking and security
Stayed 1 night in Jun 2022
Response from Kay on 28 Jun 2022
Thank you for your feedback, this is very important to us as it allows us to give total customer satisfaction. We hope you enjoyed your stay.

6/10 Okay

Michael

Disliked: Room comfort
The traffic noise from nearby roads was to much. Food was rubbish. Dining area was cold.
Stayed 2 nights in Apr 2022
Response from Kay on 3 May 2022
Good Morning, I am very sorry that your stay with us did not meet all your expectations. Some of our rooms are road facing and unfortunately there is nothing we can do about the traffic. Had you come to reception we would have been able to move you to a different room, more internally. I am sorry that you was not satisfied with the food, for that I can only apologise now as we were not aware of your disappointment during your stay. We do have heating in the dining area and again I can only apologise if the room was not up to temperature. Regards Kay Holness

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from kay on 27 Apr 2022
Thank you for post stay review. We look forward to welcoming you back in the near future.

4/10 Poor

Stuart

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Howard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from kay on 14 Jan 2022
Thank you for taking the time to complete the survey. customer feedback is very important to us. We look forward to welcoming you back in the near future.

10/10 Excellent

Glenn

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Clean rooms and very friendly staff👍👍👍
Stayed 1 night in Oct 2021
Response from Kay on 7 Nov 2021
Good Morning, Thank you for taking the time to post a review, Customer feedback is very important to us. We hope to welcome you back to the Manor in the near future.

10/10 Excellent

D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Have used this hotel on a number of occasions always been happy with the service Friendly and helpful staff Great access to main road network Secure free onsite parking Hotel has been refurbished recently Ive stayed in a number of different rooms all have been a decent size and clean Will be back again
Stayed 1 night in Oct 2021
Response from kay on 29 Oct 2021
Thank for your recent review. It was a pleasure having you stay with us and look forward to seeing you again.

4/10 Poor

Amber

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The positives - staff was friendly, hotel was clean The neutrals - very dated but true to photos so was what I'd expected when I booked it The negatives- when I checked in I was told that because of covid no one would be entering my room unless I specifically asked for something. This has been standard for other places I've stayed during the pandemic, so I had no problem with it, but on the third night of my stay my bin had been emptied making it obvious someone had been in the room. This was perhaps a misunderstanding on my part but either way unnerved me. I was also given a code to enter after a specific time in the evening, but it was changed without notifying me. When I attempted to ring the doorbell to have someone manually let me in there were 3 separate bells with no clear labeling and it took several minutes with multiple calls to get someone to let me in. When I did eventually get in my key no longer worked in my door. I was told this was because I'd kept my key in the same handbag where I kept my mobile phone. This has never been a problem for me at other hotels, but could perhaps be the result of dated technology? After that evening I checked out a day early and stayed at a hotel closer to the airport for my last night
Stayed 4 nights in Oct 2021
Response from kay on 29 Oct 2021
Good Afternoon, Thank you for your recent review and your positive comments. I think there was some misunderstanding regarding the room servicing. The rooms will be serviced at our guests request, however for hygiene reasons the housekeeping team will empty the bins daily. The code to enter the hotel is changed randomly for security reasons and therefore we are not always able to let all our guests know beforehand. If you had bought this to our attention during your stay we would have been able to explain to you personally.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and staff
Excellent. Room was very clean. Staff incredibly welcoming and friendly. For such few staff the service was second to none. The food was also superb. For a 3 star hotel it was more like stopping at a 4 star. Full continental breakfast available but no full English at the moment BUT the staff would prepare sausage/bacon breakfast rolls on request so no real issue. Was there for Brand Hatch Superbike racing and will definitely stop again next year. Thoroughly recommend and again emphasis how exceptional all of the staff were
Stayed 3 nights in Oct 2021
Response from kay on 29 Oct 2021
Thank you for your recent review and all your positive comments. We are happy you enjoyed your stay and look forward to welcoming you back.

6/10 Okay

S

Liked: Cleanliness, staff & service
Disliked: Room comfort
I paid for a standard room with a queen bed but ended up with a double. Bed was very soft and the pillows were very hard. Left after rhe final night with back, neck and headache.
Stayed 2 nights in Oct 2021
Response from kay on 23 Oct 2021
Good Morning, I'm sorry that you experienced problems with the bed and pillows. Our standard queen beds are doubles which are bigger than the average Queen bed. I'm sorry that the issue was not bought to our attention during your stay as we would have been able to rectify the issue.

6/10 Okay

Happiness

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 1 night in Sep 2021
Response from kay on 14 Oct 2021
Good Morning, Apologies for the late response. Thank you for taking the time to leave a review as feedback is very important to us.

6/10 Okay

Jacob

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Eileen on 5 Jun 2021
Thank you for taking the time to Rate our Hotel. We are sorry that you did not enjoy our Dinning area and Bar, at this present time we are still restricted by Goverment guild lines, we do hope that as the pressures of the pandemic are lifted and things can become more relaxed it will make a stay with us more to your liking. Kind regards

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well done Best Western team
From entering reception thro to leaving it felt both safe (Covid wise) and secure. Pleasantly surprised that hot and cold food was available and again either within the bar area (all tables only seating 1 person) or could be taken in the room. Happily stay again, well done to all of the staff, great job.
Stayed 1 night in May 2021
Response from Danielle on 7 May 2021
Good Morning Bradley, Thank you for taking the time to leave a review of your recent stay at The Manor. All feedback is appreciated as this helps us to improve and make your stay more enjoyable. Take care and have a lovely weekend.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, well taken care of.
We were well taken care of. Simple food, but can't ask for more right now. Able to order drinks and a place to sit if you don't want to eat in your room.
Stayed 1 night in Mar 2021
Response from Eileen on 27 Mar 2021
Thank you for taking the time to review our Hotel, your kind words are very much appreciated. We hope to see you in the future.

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Danielle on 17 Mar 2021
Dear Peter, Thank you for your recent review. I look forward to welcoming you back to The Manor in the near future. Kind Regards

10/10 Excellent

Jo-Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff on the property very friendly. Warm clean rooms with amenties. Excellent breakfast and great service by girl in breakfast room.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant and reception and food is very good . I am coming back in this area in July I will book this hotle again
Stayed 1 night in Feb 2020

10/10 Excellent

kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location clean and tidy ideal for parties and conferences
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Left me feeling unsafe
The first time I stayed here was lovely. Was very happy with service all round. Second time was not great. My reserved room was given to someone else but I was still given the key to this room so I was able to get into someone else's room! I immediately told the reception. I was given another room with a roof view so asked to be moved. Lots of messing around with whether rooms were occupied or available before I finally got a room. It was the attitude of the lady who gave me the key which gave me access to the occupied room that upset me. She had the attitude of 'well I've explained it to you husband so why should I keep explaining?' She was defensive and couldn't seem to understand why I was upset and didn't feel safe as now I knew someone might be able to gain access to my room as I was able to someone else's. Everyone else was lovely, food was fantastic, room was great and clean. The person who ignored my reservation and gave my room to another person should be disciplined as they caused so much hassle and I almost left instead of staying there. As it is, I'm not sure I'll ever return.
Stayed 4 nights in Nov 2019
Response from Melissa Wright on 19 Nov 2019
Thank you for taking the time to give us your feedback, we aim to use all our guests comments to improve the service we provide. After speaking with reception please accept our apologies for any upset this has caused however all room requests can not be guaranteed for various reasons but we do aim to fulfill all guest requests where we can. Kind Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean, comfortable and easy access for everything. Staff very helpful. We have stayed there twice and will stay again.
Stayed 4 nights in Oct 2019
Response from The Manor Team on 6 Nov 2019
Thank you for offering your kind comments once again. We look forward to having you return to stay in the future.