Ratings based on 337 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller from Bexley

Large hotel, small pool, not close to the shops.

Posted 12-Sep-2016
Very expensive. Room had stains on carpet and ceiling was peeling. Small bathroom, dusty. Walls very thin, bed uncomfortable. Unfortunately there was some selfish guest staying who kept banging their doors and talking very loudly at 3am, which obviously woke us up. I called security and was told the matter was already being dealt with ie. other guests had already complained. At 7.25am same happened, lots of door banging etc. As it was my birthday I was hoping for a lie-in!! Breakfast was terrible, tea was stewed, cooked food was cold & pastry was stale. A receipt was pushed under our door telling us we could use the express check out, but when we got to reception there was NO key drop box. We had to wait 10 minutes to find someone to ask and when she said it's on the left hand side of reception, we told her no it wasn't as we've been looking for it. She offered no help so in the end we just left the key behind reception, as a lady was serving someone else. Terrible customer service!!
Comment from Hotel Management
14-Sep-2016 by Cluster General Manager , Hotel Management
Gear Guest. Thank you for your review and for bringing these matters to my attention. I am sorry to learn of your disappointment particularly as it was your birthday. If you would like to get in touch to discuss these issues further I would like to investigate with my team and restore your confidence. Customer feedback is very important to me and my apologies again that we didn’t deliver on this occasion. Kind regards Veronica Kingham, Cluster General Manager
3out of 5
by A verified traveller from UK

Convenient for the chunnel

Posted 30-Aug-2016
We have used the hotel a few times. It's an ideal overnight for us heading onto France.
Comment from Hotel Management
31-Aug-2016 by Cluster General Manager , Hotel Management
Dear D. Many thanks for your review and it’s great to hear you find our location convenient when travelling to France. We also offer some great attractions packages or spa breaks? Thanks again and kind regards Veronica Kingham, Cluster General Manager
4out of 5
by A verified traveller from Devon

It was a good standard hotel

Posted 25-Jul-2016
We had a problem when checking in. We had booked for a twin room but on arrival it had been made up as a double. We had to wait the for the room to be changed. We waited about 15 minutes but then had to go to visit our daughter. The receptionist said that she would ensure our case and bag would be put into our room when it was ready. When we got back, this had not been done. I had to go back to reception and say that it hadn't been done. It was then rectified.
Comment from Hotel Management
29-Jul-2016 by General Manager, Hotel Management
Dear Val. Thank you for your constructive review and I have discussed it with the Reception team to ensure they follow up any issues promptly with both Housekeeping and guests. Please accept my apologies for any inconvenience caused and I hope it won’t put you off staying with us in the future. Kind regards Veronica Kingham, Cluster General Manager
5out of 5
by A verified traveller

Nice hotel close to euro tunnel

Posted 22-Jul-2016
Over night stay before going on euro tunnel, very easy to find.
Comment from Hotel Management
29-Jul-2016 by General Manager , Hotel Management
Dear Traveler. Thank you for your 5* review of Ashford International Hotel. I’m pleased you found our location convenient for the Euro Tunnel. I trust you had a pleasant holiday and we look forward to welcoming you back again soon. Kind regards Veronica Kingham, Cluster General Manager
4out of 5
by Daniel

Nice little break

Posted 21-Jun-2016 on Hotels
Stayed for one night for break. Quiet clean rooms. Restaurants nearby in Eureka park. Hotel was nice and clean.
Comment from Hotel Management
25-Jun-2016 by General Manager, Hotel Management
Dear Daniel. Thank you very much for taking the time to review your recent stay at Ashford International Hotel. It’s great to hear you enjoyed your stay. I hope you will visit us again soon. Kind regards Veronica Kingham, Cluster General Manager
4out of 5
by Andrew

Posted 28-May-2016 on Hotels
Comment from Hotel Management
04-Jun-2016 by General Manager, Hotel Management
Dear Andrew. Thank you very much for your 4 star rating following your recent stay. We look forward to welcoming you back again soon. Kind regards Veronica Kingham, Cluster General Manager
5out of 5
by Emily from Carmarthenshire

Posted 14-May-2016 on Hotels
Fabulous hotel, welcoming and friendly staff. If you're fussy when it comes to the cleanliness of your room like myself, then worry no more as the room I stayed in was spotless and the foyer and guest areas were the same. Lovely atmosphere and a really good breakfast too! Would definitley stay again, and have already recommended my friends. Thank you to all the staff at the hotel for making mine and my friends stay such an enjoyable and relaxing one! Hopefully see you soon :)
Comment from Hotel Management
17-May-2016 by General Manager, Hotel Management
Dear Emily. Many thanks for your 5 star review and for recommending us to your friends. I’m delighted to hear you enjoyed your room and that the team looked after you both. We look forward to seeing you again soon. Kind regards Veronica Kingham, Cluster General Manager
4out of 5
by A verified traveller

Posted 09-May-2016 on Hotels
Comment from Hotel Management
17-May-2016 by General Manager, Hotel Management
Dear Guest. Thank you for your 4 star review. It’s much appreciated. We hope to welcome you back again in the near future. Kind regards Veronica Kingham, Cluster General Manager
4out of 5
by A verified traveller

Good hotel for a wedding

Posted 19-Apr-2016 on Hotels
Stayed one night at the hotel, which was the venue for a friend's wedding celebration. No complaints from me except for the coffee served during (an otherwise excellent) breakfast. It was nowhere near as strong as I like.
Comment from Hotel Management
26-Apr-2016 by General Manager, Hotel Management
Dear Guest. Thank you very much for reviewing your recent stay at Ashford International Hotel. I'm delighted to hear you enjoyed your stay for your friends wedding and that everything was to your satisfaction. The coffee served at breakfast is Kenco Millicano. However if you prefer a stronger coffee, we also serve speciality coffees such as Cappuccinos, espresso etc at a small supplement. We hope to welcome you back again in the near future. Kind regards Veronica Kingham, Cluster General Manager
4out of 5
by Robin from Brisbane

Unexpectedly pleasant stay

Posted 17-Apr-2016 on Hotels
Eight days to kill before flight home and wanted to explore the SE of England. Booked here for 4 nights. This hotel was so comfortable and the weather pretty ordinary that I didn't do too much exploring, but did extend for another night here (would have done all 8, but it was booked out). The food in the restaurant was great for dinner and snacks in the bar, but breakfast was strangely ordinary in comparison. Breakfast is buffet style, but fruit mostly canned except for a melon and very runny yoghurt (no Bircher option). Hot food tended to be overcooked and dried out, scrambled eggs dry, sausages and bacon steamed so soggy and tasteless. Toast and cereal, pastries, fairly ordinary selection. The service, however, at all times was excellent. Given how good everything else at the hotel was, the breakfast spoilt the experience. There is a large Sainsburys next door so handy if you have forgotten anything. Hotel is a decent walk from Ashford so car is easiest. The hotel is large and used by locals for functions, conferences and weddings and there were a few noisy guests for a wedding on Saturday night, and a hen's do another night, but otherwise the room was pretty quiet.
Comment from Hotel Management
26-Apr-2016 by General Manager, Hotel Management
Dear Robin. Many thanks for your review and its great to hear you enjoyed your stay. I have shared your helpful feedback regarding the breakfast with the Restaurant & Bars Manager. It’s a shame the weather on this occasion didn’t allow you to do much exploring; Kent has so many great attractions and our location is ideal as we are so close to the key transport links. Ashford town centre is a 20 minute walk away and only 5 minutes in a car, a taxi will cost approx £6.00. I do hope you will consider us for any potential return visits to the UK. Kind regards Veronica Kingham, Cluster General Manager