Ratings based on 353 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Isle of Wight

Posted 18-Feb-2017
Pros: The bedroom was very inviting and modern, the facilities were comfortable and clean (only two long paths to get to the rooms)
Cons: You seem to provide excellent opportunities for recycling, and yet the slippers at the spa seemed to go all to waste. Is there an alternative?
Location: It would not be a hotel for me to go on foot and choose if I want to leave the car at home....
I visited the hotel for a course and took the opportunity to stay and enjoy the spa. The bar downstairs is an excellent and inviting place to socialise (great for lone workers that many times have to stay overnight), the restaurant provided great food and great service (both my paid dinner and the food paid by the course provider for the attendees were enjoyable) The spa is small but perfect for a relaxing time when there is not many people (specially shouting children who leave the plastic cups left for drinking water all around the place... I wonder where the supervisor adult was!) A separate room for the saunas and jacuzzi would have been a great idea. The experience was overall really good, except for the cleaning person in the morning who open my bedroom at 8.30 uninvited (don't they have a record of who has checked out to organize their shift?
Comment from Hotel Management
23-Feb-2017 by Cluster General Manager, Hotel Management
Dear Mafe. Many thanks for your recent review. I’m pleased that you enjoyed your room and the facilities. We are very proud of our gold accreditation with the Green Tourism Business Scheme and I will certainly investigate any opportunities for recycling the slippers. With regards to children using the leisure facilities, we have designated children’s swim times and it is the parents’ responsibility to supervise their children. Naturally should anyone report a disturbance then the team are happy to address it. I’m sorry to hear that a Room Attendant tried to enter your room before you had departed. Please be assured this doesn’t happen routinely however the ‘Do Not Disturb’ signs are a sure way to ensure you are not disturbed before you leave. I’m pleased that you enjoyed your stay overall and we look forward to being of service to you again in the future. Kind regards Veronica Kingham, Cluster General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from WGC

Fab hotel!

Posted 06-Feb-2017
Fab stay!! Will be going again soon!! Spacious rooms and wonderful staff!
Comment from Hotel Management
09-Feb-2017 by Cluster General Manager , Hotel Management
Dear Jo. Many thanks for your 5 star review of Ashford International Hotel. It's great to hear your stay was so enjoyable. We hope to welcome you back again very soon. Kind regards Veronica Kingham, Cluster General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 17-Jan-2017
Pros: see above
Cons: see above
Good breakfast selection, big queues for single toaster, cooked food "luke warm" at best, both b/fast & evening meal expensive bar. Staff friendly & accommodating
Comment from Hotel Management
18-Jan-2017 by Cluster General Manager, Hotel Management
Dear Guest. Thank you for taking the time to review your recent stay. I’m pleased you enjoyed the breakfast buffet and the staff were friendly. Rest assured we regularly review our bar prices to ensure we are competitive with other hotels in the area. We hope you will choose to stay again in the near future. Kind regards Veronica Kingham, Cluster General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel. Very convenient.

Posted 12-Jan-2017
Pros: Easy to find. Plenty of parking
Cons: Plenty of lights in the room but we're not bright. Lights around the back of the hotel going down the steps to the car park could be improved
Location: Very near the train station and also near the outlet shopping centre. Sainsbury's was in walking distance which had a petrol station.
My daughter and I came all the way from North Wales for a funeral and the family were having the funeral tea at the hotel so we booked straight away which was so easy on the internet. We met up with all our family there. We also had friends in and had a meal in the restaurant the first night and drinks in the bar with others the next night. Everything was nice and clean and the staff were really good. The hotel is just off of the M20 - so easy to find and really convenient.
Comment from Hotel Management
13-Jan-2017 by Cluster General Manager, Hotel Management
Dear Jean. Thank you for your comprehensive review and I’m sure all your tips will be helpful to other readers. I’m pleased you found our location convenient and the staff were helpful. We have a programme of car park lighting improvements starting this week and this will involve installing brighter LED lights. I do hope you will visit us again soon. Kind regards Veronica Kingham, Cluster General Manager.
5out of 5
Recommended
for Business Travellers
by A verified traveller from UK

Ideal location

Posted 21-Dec-2016
Pros: Highly efficient and helpful staff
Cons: Dinner tables for two could be a little larger
Location: Sainsbury supermarket is extremely handy for buying food/drink items to take abroad!
Ideal overnight for an early start to the tunnel. The desk staff managed to change our dates for that night without additional costs. Superb service, that saved any problems with our trip!
Comment from Hotel Management
22-Dec-2016 by Cluster General Manager, Hotel Management
Dear Roy. Thank you for reviewing your recent visit to Ashford International Hotel with 5 stars. I’m pleased the staff were helpful and that our location is convenient for your trip to the continent. Your constructive feedback regarding the dinner tables is appreciated and has been noted. Thanks again and kind regards Veronica Kingham, Cluster General Manager
4out of 5
by A verified traveller

Posted 20-Nov-2016 on Hotels
Comment from Hotel Management
23-Nov-2016 by General Manager, Hotel Management
Dear Guest. Thank you for reviewing your recent stay at Ashford International Hotel. We look forward to being of service to you again in the near future. Kind regards Veronica Kingham, Cluster General Manager
4out of 5
by A verified traveller

Good location.

Posted 09-Nov-2016 on Hotels
Good hotel let down by limited bar menue.
Comment from Hotel Management
23-Nov-2016 by General Manager, Hotel Management
Dear Guest. Thank you for your feedback and your comments have been noted. It’s a shame you found the menu in the bar limited. As well as the bar menu Horizon Restaurant offers an a la carte menu alongside a table d’hôte menu and our room service menu is also available 24 hours. Thanks again and kind regards Veronica Kingham, Cluster General Manager
5out of 5
by A verified traveller

Posted 07-Nov-2016 on Hotels
Comment from Hotel Management
09-Nov-2016 by General Manager, Hotel Management
Dear Guest. Many thanks for your 5 star rating. We look forward to welcoming you back in the near future. Kind regards Veronica Kingham, Cluster General Manager
5out of 5
by A verified traveller

Posted 04-Nov-2016 on Hotels
Great hotel, gym is a good size and well supported by the staff
Comment from Hotel Management
09-Nov-2016 by General Manager, Hotel Management
Dear Guest. Many thanks for your 5 star review of Ashford International Hotel. I’m pleased to hear you enjoyed the facilities and the staff were helpful. We hope to welcome you back again very soon. Kind regards Veronica Kingham, Cluster General Manager
1out of 5
by A verified traveller

They over book and put you in a holiday inn

Posted 31-Oct-2016
Pros: Nothing never got to stay there was booked into this hotel because being part of the wedding party so upset to be moved out to a holiday in. Ruined my weekend felt like a outsider at the wedding as didn't get to have a swim or breakfast with my friends and family
Cons: The way the decided to cancele my booking less than 24 hrs before my stay
Comment from Hotel Management
02-Nov-2016 by Cluster General Manager, Hotel Management
Dear Traveler. Thank you for your review and please accept our apologies once again. Booking a guest out is always a last resort for us and is thankfully very rare. I’m aware my Sales Office Manager has been in contact with you to resolve the matter and at the time she offered you complimentary use of the leisure facilities and breakfast with the wedding party. A deeply regrettable situation and we look forward to restoring your confidence in the future. Kind regards Veronica Kingham, Cluster General Manager