Ratings based on 513 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from kuwait

its amazing hotel in the walk way of Canterbury

Posted 24-Nov-2016
Pros: the place , the accommodation , the staff
Location: good place in the center of Canterbury
its nice two days in amazing city of UK , good place , testy food ,very kind citizen & adorable
4out of 5
by A verified traveller from Sendai


Posted 20-Nov-2016
カンタベリーのhigh street沿いにある4 star hotelです。バスターミナルから徒歩5分程度で簡単に到着できます。従業員の接客もよく、快適な滞在でした。
3out of 5
by A verified traveller

Expensive for what you get.

Posted 17-Oct-2016
Location: Location is great, very central, convenient for bus and train stations
Staff were great, room was a good size, but we'd paid for a child bed that hadn't been set up for us. Breakfast was ok (service was impeccable though, lovely staff) but considering you could buy it for £15 per person, it meant the room rate was very high. Noise levels were quite high due to city centre location, but convenient spot. Wooden floors too so could hear everyone upstairs. Wouldn't stay here again
4out of 5
by A verified traveller from northamptonshire

Weekend getaway

Posted 23-Sep-2016
We had a two night stay in Canterbury in September and stayed at the abode. The hotel was in a great location in the centre of the town and was lovely though the bedroom was small. We had breakfast on the first morning which OK - not the best cooked breakfast but ok. However we had cream tea in the afternoon which was delicious The only thing which upset our stay a little was a busker who started playing outside the hotel at midnight on Saturday. We expected the hotel staff to move him on but they didn't until we complained.
4out of 5
by A verified traveller from 東京


Posted 18-Sep-2016
部屋の広さ、清潔さ、利便性は良く、レストランの食事もおいしかったです。 但し、壁は薄いのか隣の物音や声が聞こえました。 総体的には快適に過ごせるホテルだと思います。
2out of 5
by A verified traveller from Washington DC

on the high street

Posted 17-Sep-2016
Pros: Its location on the high street
Some of the staff very unhelpful Room facilities are no where near any 4 star facilities.. i would rate it as a 2 star in terms of facilities Breakfast good but restaurant food not fantastic and expensive!
5out of 5
by A verified traveller from charlottetown

Right in the heart of Canterbury

Posted 05-Sep-2016
Pros: Staff is very pleasant and helpful.
Location: Right downtown, with the cathedral and other museums and shopping with a 5 minute walks. A 10 minute walk to the train station.
This hotel is charming, with very up-to-date renovations. The bed is especially comfortable.
4out of 5
by A verified traveller

Great location, friendly staff, poor internet

Posted 03-Sep-2016
Pros: Location, friendly staff
Cons: The Wi-Fi was absolutely terrible -- the connection method and speed made it virtually unusable. Traveling while far from home requires internet.
Location: Great location in the centre of town
Overall nice experience that was otherwise tarnished by the lack of internet speed / connection.
3out of 5
by A verified traveller from London


Posted 03-Sep-2016 on Hotels
From the moment we walked into the hotel we were ignored when attempting to check in at approx 12 the receptionist did not even acknowledge us having been stood for 10 minutes despite there being no queue she continued chatting away on the phone.Meanwhile, two men both advised us that someone would be with us shortly despite still standing there doing nothing. After another five minutes of no communication or appreciation from the single receptionist on duty (a bank holiday!) we soon became fed up and frustrated and went to the bar. I ordered a negroni which the barman did not know how to make.We noticed the receptionist had finally finished her phone call she did not come to get us despite our table being right next to reception.We received no apology and were given our room number of which the kind barman showed us to our room. The room had a terrible view onto dirty backstreets (club oversprawl) it was not a standard rate room. Adequate size, but the positives end there; there was no bath robe, one set of towels (booked for two?) and no fridge, tea or coffee.
4out of 5
by Laura from Canterbury/København

Beliggenhed, beliggenhed, beliggenhed.

Posted 31-Aug-2016 on Hotels
Dejligt værelse! Meget rent og pænt - og kæmpe seng! Sengen var dog på hjul, hvilket var upraktisk, da disse ikke kunne låses og sengen derfor konstant flyttede sig når man skulle ind eller ud af den. Dejligt med badekar. Internettet var ikke det hurtigste. Morgenmaden var rigtig god og beliggenheden er perfekt.