Ratings based on 1,999 verified reviews

4.5 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 15 Oct 2019
2 out of 5
by a verified traveller from Seattle

Posted 14 Oct 2019
We have stayed here 3 times. The first two, 5 yrs ago were great! But now IHG owns the hotel and the change is drastic. As soon as we walked in it was clear the staff weren’t engaged, didn’t care, there is no culture of hospitality. The Crowne Plaza feels like a transit station. And that vibe permeates all touch points. I won’t stay here again. Also, the carpet in our room had pulled from the tiles in the entryway which exposed nails to our unshoed feet. We covered the nails w a towel.
5 out of 5
by a verified traveller from NYC

Posted 14 Oct 2019
Awesome. Close to the underground and many restaurants!
5 out of 5
by a verified traveller from Maryland

Posted 9 Oct 2019
I have stayed at this property before. I love this location. My room was great. The staff are ALL wonderful and always accommodating! They are the best; especially Chiara & Diego. My only complaint is the lighting over the sink in the bathrooms is not very bright. (Especially for us ladies).
4 out of 5
by a verified traveller from Toronto

Posted 30 Sep 2019
Staff very pleasant and accommodating . Restaurant could be upgrade.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 29 Sep 2019
4 out of 5
by a verified traveller

Posted 29 Sep 2019
Very convenient location. Good breakfast. Could improve room conditions
3 out of 5
by a verified traveller

Posted 24 Sep 2019
The lobby was nice comparing to other London hotel. I spend 2 nights in queen bed room but still the room was small .
5 out of 5
by a verified traveller

Posted 20 Sep 2019
Very convenient location. Great facilities. Lovely staff.
4 out of 5
by a verified traveller from Barbados

Posted 12 Sep 2019
The location is great, the staff are great, breakfast was great.