Ratings based on 659 verified reviews

4.5 out of 5
84% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller from Toronto

Posted 12-Jun-2019
Great location, friendly and helpful staff. Surprisingly roomy apartment
5 out of 5
by a verified traveller from Adelaide

Posted 02-Jun-2019
Great location 1/2 way between Gloucester and Earls court station. Friendly and helpful reception staff.
5 out of 5
by a verified traveller

Posted 15-May-2019
The property is in a quiet neighborhood and the apartments work well for families. The staff is awesome, helpful and accommodating. Location is convenient for restaurants and bars. Close to major underground lines so easy to get around.
5 out of 5
by a verified traveller

Posted 09-May-2019
The apartment we had was pleasant, with all the facilities we needed to make our month long visit most enjoyable. The staff and manager are so kind and attentive, plus offer those thoughtful extras that made us feel very well looked after, e.g., a shopping trolley to help us bring back our groceries. The hotel itself is ideally situated, just 500 metres from Gloucester Road tube station and a good shopping area, plus close to excellent restaurants.
4 out of 5
by a verified traveller

Posted 06-May-2019
The appartment was very comfortable, clean and well equiped. The location is excellent. The staff was very friendly and helpfull. I have two complaints 1. I have reserved the appartment for 5 persons 3 adults and 2 children as is stated in the confirmation for the price of 409 pound per night total 1636.00 pounds only after submitting the reservation was I informed that I have to pay 20 pounds per night for the sofa-bed.( for the fifth guest). On arrival I was told that there is a fee for the WI-FI 9 pounds per day, this is highly unusual in an appartment of this standart and price. I am awaiting your response.
5 out of 5
by a verified traveller from Cheltenham

Posted 27-Apr-2019
Very clean very comfortable beds very friendly staff great for exploring London will stay again
5 out of 5
by a verified traveller

Posted 21-Apr-2019
Doorman was very helpful and location could not be beat!
5 out of 5
by a verified traveller from Philadelphia, USA

Posted 18-Apr-2019
Nice apartments, perfect for our family vacation. Staff was very helpful and friendly. Would have liked a proper coffee maker in the room, but that’s a minor thing. Great location near Gloucester Road tube!
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 06-Apr-2019
4 out of 5
by a verified traveller from Durham

Posted 01-Apr-2019
Great location just a short walk from two nearby tube stations, lovely area. Apartment was a nice size, clean, and the beds were comfortable. The bottle of wine and small box of chocolates in the room were a nice touch, and there was also a card which gave discount at a few local pubs/restaurants for food. We had a slight issue with the extractor fan in the kitchen, we thought it wasn't working and worried about the smoke alarm, until we discovered the switch for the extractor fan was on the light switch outside the kitchen - a table would be useful. There was also a lot of noise all night from the apartment next door, either the bathroom or maybe pipes which was continuous and right next to the bedroom. Only disappointing part of the stay was the added £20 for the sofa bed, which was not mentioned when booking, and nothing in the small print, other than an extra person charge for a 4th person but there was only 3 of us. When the room is advertised as 'king bed/twin beds with sofa bed' I would expect this to be included in the price or to be told about this beforehand.