Ratings based on 566 Verified Reviews

4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Denver, Colorado

Posted 17-Sep-2017
Great hotel! We would definitely stay again! The room was nicely furnished, and a great value. The location was great for our first trip to London!
Comment from Hotel Management
19-Sep-2017 by daniela , Hotel Management
Dear Jon, Thank you for staying at Citadines South Kensington and for taking the time to write about your stay with us. We are truly delighted to read that you enjoyed your experience with us and it pleases us to read such lovely feedback about our apartments and the facilities that we offer. I will share your positive feedback with the entire team and sincerely hope that we will have the pleasure of hosting you once again. Best wishes, Daniela Codreanu
5 out of 5
Recommended
for Everyone
by A verified traveller from ottawa

Posted 23-Aug-2017
Super efficient and great value. Nicely appointed and well serviced. Well situated in a quaint neighbourhood. Would highly recommend.
Comment from Hotel Management
24-Aug-2017 by Daniela, Hotel Management
Dear yellow jersey, Thank you for staying at Citadines South Kensington and for taking the time to write about your stay with us. We are truly delighted to read that you enjoyed your experience with us and it pleases us to read such lovely feedback about our apartments, staff and the facilities that we offer. I will share your positive feedback with the entire team and sincerely hope that we will have the pleasure of hosting you once again. Best wishes, Daniela Codreanu
5 out of 5
Recommended
for Everyone
by A verified traveller from Montreal

Posted 20-Aug-2017
Very well located in South Kensington. Plenty of restaurant and very walkable. For those who want to enjoy the Natural History Museum, the Science Museum or the Victoria and Albert Design Museum, this is the place to be.
Comment from Hotel Management
21-Aug-2017 by Wing, Hotel Management
Dear Francois, Thank you for your great score and feedback about your stay at Citadines South Kensington. Indeed, our location is very central and residential that makes it more comfortable and convenient suitable for all of travellers. We look forward to welcoming you again next time.
4 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Great location

Posted 27-Jul-2017
Hotel is located in up scale kensington area, walking distance from parks, restaurants , grocery, pubs and one of the coolest thing is the free coffee, cappuccino, expresso in the lobby. The tube station is a quick walk away couldn't as for a better location. My only negative is the sofa in the room was extremely dusty and fill with hair. Over all I would most definitely stay here again. Thanks
Comment from Hotel Management
28-Jul-2017 by Wing, Hotel Management
Dear justG, First of all thank you so much for sharing your review with us. We are glad that you had an enjoyable stay at Citadines South Kensington. I am surprised to read that you found the sofa in that condition. We pride ourselves in high standards of cleanliness and I can assure you that this is not a regular occurrence and I will be investigating the matter. Your feedback is always very much appreciated as it helps us with improving our services. We look forward to welcoming you again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane Australia

Nice hotel near shops and transport

Posted 23-Jul-2017
Pros: I like the location , staff and all the facility , especially downstair they have complimentary coffee machine , I can use any time.
Cons: I wish they have more frequent cleaning without paying extra .
Location: It near Harrods , the big shopping area , near Kensington and Hyde Park , not far from the river ,near transprort and so many shops around .
We are family of four travel , and this hotel has an apartment with kitchen facility which save us alot , grocerie shops nearby , Gloucester station nearly, alot of bus drive through , apartment has a bedroom and a seperated restroom up stair, down stair we have the kitchen, lounge with double sofa bed , very comfortable.We like it.
Comment from Hotel Management
25-Jul-2017 by Wing, Hotel Management
Dear Australianlady, Thank you for taking the time to write this review. It is great to have you stay with us at Citadines South Kensington. I would like to take the opportunity to explain the concept of our Citadines brand and the weekly housekeeping services. Citadines Apart ‘hotels offer cleverly configured spaces and a flexible services menu to allow our residents to customize their stay experience. In an Apart ‘hotel, residents get to enjoy the comfort of living in an apartment with an efficient use of space while enjoying the convenience of a hotel. Although some standard services are already included to the room rate, residents can choose other optional services, chargeable at nominal rates, based on their schedules and lifestyle preferences. The daily housekeeping is one of these additional services that we offer. We appreciate your review and the compliments about our service and facilities and hope to welcome you again. Bets wishes,
5 out of 5
Recommended
for Everyone
by A verified traveller from Liverpool

Very comfortable accommodation

Posted 17-Jul-2017
Really nice accommodation within easy reach of public transport. Really liked the complimentary coffee in reception. Staff helpful and pleasant. Would definitely stay there again. Excellent facilities to prepare your own food. Enjoyable apart hotel experience.
Comment from Hotel Management
18-Jul-2017 by Daniela, Hotel Management
Dear Jane, Thank you for submitting your feedback. It is important for us to know your thoughts as it helps us to grow for the benefit of all our guests. We are delighted that our apartment met your expectations and we would like to thank you for your feed back. We pride ourselves in providing high standard apartments and our outmost aim is to have happy guests. We very much appreciate your kind words about staff and look forward to offering you a warm welcome on your next visit to London. Best wishes, Daniela Codreanu
5 out of 5
Recommended
for Families
by A verified traveller from Paris

Perfect for families

Posted 10-Jul-2017
Pros: Spacious room Quiet place A self service chocolate/coffee/tea machine open 24/7 and free of charge. We could help ourselves with books and apples too.
Cons: The air con was blowing slightly on our face when we were in bed. Also the kitchen extraction wasn't enough when we cooked a full english breakfast
Location: Above a family-friendly bistrot 5min walk to Hyde Park and squirrels, Gloucester rd station, Science Museum, Natural History Museum, Albert &Victoria
We had an excellent stay my husband, my 3 years old daughter and me. It was the first time I saw a self service chocolate/coffee/tea machine open 24/7 and free of charge. We could help ourselves with books and apples too. The room was very spacious, kitchen had everything we needed to cook, Not a single noise from the street or other rooms... Just perfect for families with friendly staff, good transport link, 5min walk from shops, Hyde Park, Museums...
Comment from Hotel Management
11-Jul-2017 by Daniela, Hotel Management
Dear Gwendoline, Thank you for choosing to stay at Citadines South Kensington and for taking the time to complete your review in relation to your experience. I am truly delighted to read that you enjoyed your experience with us and it pleases me to read such lovely feedback about our apartments and the facilities that we offer. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences. I will share your positive review with the entire team and sincerely hope that we will have the pleasure of hosting you once again. Best wishes, Daniela Codreanu
5 out of 5
Recommended
for Everyone
by A verified traveller from Wales GB.

Great stay!!! Enjoyed every minute!!!

Posted 05-Jul-2017
Pros: Helpful staff, clean, quiet, close to everything!
Cons: No
Location: As above
Had a great stay! Staff were wonderful, cheerful and helpful! Located in the best possible position for all amenities, Tube stations, local cuisine, bars and restaurants and attending a concert at the Albert hall on the Saturday was a doddle to walk to.
Comment from Hotel Management
06-Jul-2017 by Wing, Hotel Management
Dear Sue & Phil, Thank you for staying at Citadines South Kensington and for taking the time to write about your stay with us. We are truly delighted to read that you enjoyed your experience with us and it pleases us to read such lovely feedback about our apartments, staff and the facilities that we offer. I will share your positive feedback with the entire team and sincerely hope that we will have the pleasure of hosting you once again. Best wishes, Wing Yin Choi
5 out of 5
Recommended
for Everyone
by A verified traveller from R

Nice size, great location in nice neighborhood

Posted 03-Jul-2017
Location was in a great neighborhood, close to many small shops and restaurants, walking distance to Royal Albert Hall and even closer walk to underground station.
Comment from Hotel Management
06-Jul-2017 by Wing, Hotel Management
Dear JR, Thank you for your great review. I am truly delighted to read that you enjoyed your experience with us and it pleases me to read such lovely feedback about our apartments and the facilities that we offer. We are pleased that you found the apartment conveniently located for travel purposes. We look forward to seeing you again in Citadines South Kensington! Best wishes, Wing Yin Choi
5 out of 5
Recommended
for Everyone
by A verified traveller from West midlands

Great place to stay

Posted 03-Jul-2017
Clean room with own kitchen which was really handy. Close to attractions and tube so very easy to get around. Receptionist was absolutely brilliant, very welcoming and helpful.
Comment from Hotel Management
03-Jul-2017 by Daniela, Hotel Management
Dear Bev, Thank you for posting a glowing review of your stay with us at Citadines South Kensington. We are delighted that our apartment met your expectations and we would like to thank you for your feedback. We very much appreciate your kind words about staff and look forward to offering you a warm welcome on your next visit to London. Best wishes, Daniela Codreanu