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Reviews of Amrâth Grand Hotel de l'Empereur

4 out of 5
Amrâth Grand Hotel de l'Empereur
Stationsstraat 2, Maastricht

Reviews

7.8

Good

Rating 10 - Excellent. 250 out of 1000 reviews" "
Rating 8 - Good. 460 out of 1000 reviews" "
Rating 6 - Okay. 198 out of 1000 reviews" "
Rating 4 - Poor. 73 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

David

Travelled with family
Disliked: Amenities, property conditions & facilities
Fantastic location opposite the railway station. The swimming pool is fabulous. Unfortunately, the hotel is badly in need of a revamp. I last stayed at the hotel 11 years ago and it was shabby then. Well it has not been modernised since my last visit. Soft mattress - bad for my back. Good for the budget conscious but the hotel needs to invest in a badly needed renovation
Stayed 1 night in Mar 2024
Response from Mitch - Amrâth Grand Hotel de l'Empereur on 21 Mar 2024
Dear David, Thank you for leaving this review. We are delighted to read that you enjoyed our fantastic location and our swimming pool. We are sorry to read that you describe our hotel as shabby. We have redecorated the hotel rooms in the historical part of the building in 2016. these rooms received new furniture, carpet and paint. All with a classical look and feel as we find this complimenting the grandeur of the building. November 2023 we replaced our gas kettle for an environmentally friendly heat pump. We are working on improving our hotel constantly but with the classical look & feel. We hope to have you as our guest during your next stay in Maastricht.With kind regards, Mitch - Amrâth Grand Hotel de l'Empereur

8/10 Good

Cristina

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
They can change the curtain they Room smell smoking
Stayed 3 nights in Mar 2024
Response from Mitch - Amrâth Grand Hotel de l'Empereur on 18 Mar 2024
Dear Cristina, Thank you for writing this review. We are sorry to read that your room smelled like smoke. We will make sure to wash the curtains and vent the room. We hope to have you as our guest during your next visit to Maastricht. With kind regards, Mitch - Amrâth Grand Hotel de l'Empereur

4/10 Poor

Alan, Dallas

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Not for senior citizens. Only two rooms have walk in showers, both for handicapped. Rest have tube showers. The floor of my room was filthy. However, great location near train station
Stayed 3 nights in Mar 2024
Response from Mitch - Amrâth Grand Hotel de l'Empereur on 14 Mar 2024
Dear Alan, Thank you for leaving the review.We are sorry to read that the floor of you hotel room was not cleaned properly. We hope you reported this with our Front Desk upon discovery. We would have send someone to your room to clean the room as it should have been. All of our standard and deluxe rooms are equipped with a bath/shower combination. If you are not able to take a shower in a bath then we advice to reserve one of our suites as they have a separate shower and bath. in addition we have 2 rooms that are adapted for wheelchair users, these rooms have a walk-in shower. We hope you enjoyed your time in Maastricht. With kind regards,Mitch - Amrâth Grand Hotel de l'Empereur

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Convenient to Train Station/Rooms Outdated
Stayed 2 nights in Dec 2023
Response from Mitch - Amrâth Grand Hotel de l'Empereur on 15 Jan 2024
Dear Sir/Madam,Thank you for leaving this review. We are happy to read that you enjoyed our location. We have chosen a classic look and feel for our rooms as we find this fitting to the building. With kind regards, Mitch - Amrâth Grand Hotel de l'Empereur

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
A luxury stay
Lovely room and friendly staff. Excellent food
Stayed 2 nights in Dec 2023
Response from Mitch - Amrâth Grand Hotel de l'Empereur on 28 Dec 2023
Dear John, Thank you for your kind words. We are happy to read that you enjoyed your room, our food and the friendliness of our staff. We hope to have you again during your next visit to Maastricht. With kind regards,Mitch - Amrâth Grand Hotel de l'Empereur

8/10 Good

Lynette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for transport and walking. Plenty of places to eat very nearby. We loved the hotel bar and arèa around reception & dining area. Reception staff very professional helpful. Pleasant dining experience package prior to seeing Andre Rieu. Room 126 very large spacious. Bed comfortable. Onlt 2 pillows. Nespresso machine. But cardboard cups and whitener for milk! Room could do with a makeover. Including bathroom. But we thoroughly enjoyed our stay.
Stayed 2 nights in Dec 2023
Response from Mitch - Amrâth Grand Hotel de l'Empereur on 4 Jan 2024
Dear Lynette,Thank you for sharing your experiences.We are happy to read that you enjoyed your stay at Amrâth Grand Hotel de l'Empereur. We will make sure to pass on your kind words to our reception staff. Our cardboard cups will be replaced by a more environmental friendly alternative. If you would have liked to have more pillows you can request these with the front desk. We hope to have you as our guest during your next stay in Maastricht. With kind regards, Mitch - Amrâth Grand Hotel de l'Empereur

10/10 Excellent

Emily J

Stayed 5 nights in Dec 2023
Response from Mitch - Amrâth Grand Hotel de l'Empereur on 4 Jan 2024
Beste Emily,Hartelijkd ank voor het plaatsen van deze beoordeling. We zijn blij te zien dat u Amrâth Grand Hotel de l'Empereur de maximale score toekent. We zien u dan ook graag terug bij uw volgende bezoek aan Maastricht. Met vriendelijke groet,Mitch - Amrâth Grand Hotel de l'Empereur

8/10 Good

Terry

Liked: Staff & service, amenities
This hotel was fine although the mattresses were of foam rubber and therefore you sank into the bed. The breakfast was ok but also cost 18.5 Euros, which to me was a bit high but maybe the norm for the area.
Stayed 3 nights in Dec 2023
Response from Mitch - Amrâth Grand Hotel de l'Empereur on 11 Dec 2023
Dear Terry,Thank you for writing this review. We are happy to read that you enjoyed your stay. We are sorry to read that our mattresses where not to your liking. We will store your feedback so we can take this into account when replacing our mattresses in the future. We hope you enjoyed your time in the city and hope to have you as our guest during your next visit.With kind regards, Mitch - Amrâth Grand hotel de l'Empereur

4/10 Poor

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very good. Room was clean. However, pillows are very uncomfortable, thermostat was difficult to understand, and NO HOT WATER for two days (yes, I notified the staff the first day ... assumed it would be fixed but had to take a cold shower the second day).
Stayed 4 nights in Nov 2023
Response from Mitch - Amrâth Grand Hotel de l'Empereur on 8 Dec 2023
Dear Stephen,Thank you for writing this review. We apologize for the warm water issue. This was due to a technical issue that could not be resolved during the weekend. We are happy to read that our staff made a good impression on you. Your feedback regarding the pillows and thermostat will be passed on to our management as we store all feedback to take into consideration when replacing pillows for example. With kind regards,Mitch - Amrâth Grand Hotel de l'Empereur

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Mitch - Amrâth Grand Hotel de l'Empereur on 4 Dec 2023
Dear Sir/Madam,Thank you for awarding Amrâth Grand Hotel de l'Empereur with a full score review. We are happy to read that your stay with us met all your expectations. We hope to have you as our guest during your next visit to Maastricht. With kind regards, Mitch - Amrâth Grand Hotel de l'Empereur

2/10 Terrible

Irene

Travelled with family
Never ever again!
There was a party and they would not be quiet had to move rooms finally at 6am then locked out of new and old room! Madness then went to get keys and four times up and down before the keys finally worked. Asked for manager and was told had to wait until Monday. At which point we were gone home. This after a nightmare three days in Amrath in Amsterdam.
Stayed 2 nights in Oct 2023
Response from Mitch - Amrâth Grand Hotel de l'Empereur on 8 Dec 2023
Dear Irene,Thank you for taking the time to write this review. We apologize for the experienced noise disturbance from out guests during your stay. We hope you notified the hotel reception so they could act against the guests making the excessive noise. Although not ideal we are happy to read that we where able to provide you with a different room. We apologize for the not working keys at the trip back to reception 4 times around. We hope you have enjoyed the city of Maastricht.With kind regards,Mitch - Amr6ath Grand hotel de l'Empereur

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Staff is very friendly, helpful and always available. Room was spacious and comfortable (junior suite) with a cute balcony. Location was walking distance to many good restaurants. It was very quiet, even though it is close to the train (which was also very convenient)
Stayed 2 nights in Oct 2023
Response from Mitch - Amrâth Grand Hotel de l'Empereur on 8 Dec 2023
Dear Sheila,Thank you for writing this review.We are happy to read you enjoyed your stay at Amrâth Grand Hotel de l'Empereur.We will pass on your kind words regarding our staff internally and we love the fact you enjoyed the junior suite with his balcony esspecially. With kind regards,Mitch - Amrâth Grand Hotel de l'Empereur

10/10 Excellent

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of staff. Morning brunch was exceptionally good. I lost my phone and they showed appropriate concern and helped as we searched around the hotel for the phone.
Stayed 1 night in Oct 2023
Response from Mitch - Amrâth Grand Hotel de l'Empereur on 8 Dec 2023
Dear Bridget,Thank you for writing your review and your kind words regarding our staff. We are happy to read that you enjoyed your stay and then especially our breakfast, kindness of our staff and their help with finding your phone. We hope to have you as our guest during your next stay in Maastricht. With kind regards,Mitch - Amrâth Grand Hotel de l'Empereur

2/10 Terrible

Adriana Tatiana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
lack of hot water and towels
Stayed 1 night in Sep 2023

4/10 Poor

Adriana Tatiana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the lack of hot water was terrible, only on Saturday and Sunday I benefited from normal showers, although I requested at the reception, but without luck, they also did not change the towels (probably they did not expect us to take cold showers), I requested towels twice at the reception , even damaged is better than not at all...the building is old and smells of dampness, it was quiet, it's true...probably because they don't have customers, breakfast was decent, but it wasn't included, I paid extra , the location is good because it is near the train station, but I do not recommend this hotel
Stayed 3 nights in Sep 2023

8/10 Good

MAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Everything was very good. There was a capsule coffee machine in the room so I could make a good coffee every morning. There was also a fridge so I could make some cold drinks in my room. The location iss exceptional. The bus station and train station are just on the opposite side of the street. It's convenient to travel around.
Stayed 8 nights in Sep 2023

8/10 Good

Gillian

Liked: Property conditions & facilities
Really convenient to public transport
Stayed 2 nights in Aug 2023

6/10 Okay

Leon

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
OK Stay
The hotel website says it's 4 star but it doesn't feel like it. The room is fairly basic and there are only paper cups no glasses or ceramic cups. Not the hotel's fault but we arrived on a day where there had been heavy rain and some flooding in the area and the hotel smelt musty particularly in the bar area. The location was good directly opposite the train station but still a journey by bus or by foot to get to the centre of Maastricht.
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely Preserved Amrath Grand Hotel in Maastricht
Lovely legacy hotel directly across from the Maastricht train station, with well appointed rooms, a nice bar and restaurant and a basement full-sized pool.
Stayed 2 nights in Jul 2023

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed several times, parking expensive but good location, easy to walk to main town areas
Stayed 1 night in Jul 2023

6/10 Okay

Jan

Liked: Room comfort
Not bad
Some trouble on checking in and despite requesting a non smoking room the room had definitely used for smoking
Stayed 1 night in Jul 2023

8/10 Good

Carl

Stayed 1 night in Jun 2023
Response from Team Amrâth Grand Hotel de l'Empereur on 13 Jun 2023
Dear Carl,Thank you for choosing Amrâth Grand Hotel de l'Empereur for your time in the city and for sharing your experience with us. We are glad to read that you had a great stay!We are looking forward to welcoming you again.Kind regards,Team Amrâth Grand Hotel de l'Empereur

10/10 Excellent

Magdaline J

Liked: Cleanliness, staff & service, property conditions & facilities
It's a wonderful hotel!
Stayed 4 nights in May 2023
Response from Team Amrâth Grand Hotel de l'Empereur on 13 Jun 2023
Dear Magdaline,Thank you for choosing Amrâth Grand Hotel de l'Empereur for your time in the city and for sharing your experience with us. We are glad to read that you had a great stay!We are looking forward to welcoming you again.Kind regards,

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
WiFi unusable, tv channels poor, everything else excellent
Stayed 3 nights in May 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
recommended hotel
The location is excellent. The room is spacious and clean. Only problem was that the refrigerator was not working and although we asked a stuff to check it was not fixed. I will stay here again.
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Want to stay again!
It is very close to the train station and there are many shops, supermarkets and restaurants, excellent location and safe! Just there is no elevator to the lobby from the street level but it's only like 5 steps...it's OK. Receptionists are kind. Very recommended hotel.
Stayed 4 nights in Mar 2023

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

6/10 Okay

Christine

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
very close to railway station and buses. Close to city centre and shops. Very good breakfast. Had to move rooms as there was a constant high pitched noise from kitchens next door. Staff were aware of this but never mentioned it at check in.Swimming pool very disappointing, cold very dark, changing rooms in poor condition pool itself dirty around edges. No baskets for clothes. it was advertised that toiletries were provided but this consisted only of shower gel fixed to the wall , like a budget hotel not a 4star as this hotel was described as. I feel china cups should now be available in rooms when wanting to make a hot drink and not paper ones provided. The public areas look well maintained but when you look closely in rooms and pool area there needs alot of work and remodernisation. I would not give this hotel 4stars
Stayed 3 nights in Dec 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Good for train station
Nice hotel very well located for the train station. Mattress on bed too soft and a bit lumpy but room was lovely and warm and a nice size.
Stayed 3 nights in Dec 2022

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Ahmad Yasir

Stayed 3 nights in Oct 2022

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

sergey

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
the floor in room 405 uneven, clearly slanted from one side to another. It is so bad that even the bed was crooked. The internet did not work half of the time. The parking was extra at 20 euro per day i.e. 24 hours I was told. I was charged additional the following day even though I was within the 24 hours.
Stayed 1 night in Jul 2022

8/10 Good

Suliman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay for business
The staff were helpful and they made their best to make my stay good
Stayed 5 nights in Jun 2022

10/10 Excellent

Anton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent. The breakfast buffet was superb. They were able to accommodate us booking multiple rooms for multiple people and were very friendly.
Stayed 3 nights in Sep 2021

10/10 Excellent

Jose Carlos

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had our own terras, a pleasant surprise
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatllocation, pretty comfortable
Nice central location in a nice old building. Room was big but seemed a bit older in places. Staff was really nice and location is superb. Pretty quiet even though our room faced train station.
Stayed 3 nights in Jul 2020

2/10 Terrible

Nancy, Denver, CO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The European Union closed ALL travel to Europe by Americans. Asked if we can get a refund....Nope, too bad too sad. Can we change the dates? Sure, sometime THIS year. They are NOT customer service oriented. They are NOT flexible. All they see is free $$$
Stayed 3 nights in Jul 2020

8/10 Good

Jens

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and relaxing stay
I just needed a place to rest as I had been driving all day in rain and poor weather conditions, so I was too tired to continue. The staff was very nice, and after a few minutes I had my key. Both the reception area and the room was extremely clean due to the coronavirus. The bed was ok and the room was quiet. Only thing I missed was a charging outlet next to the bed. I woke up rested, and was very happy about my stay. If I had had more time in Maastricht, I would have benefited from the location, which is very central.
Stayed 1 night in Jun 2020
Response from Team Amrâth Grand Hotel de l'Empereur on 10 Jun 2020
Dear Mr. Jens, We would like to thank you for your very nice review. We are glad to hear that you had a nice and relaxing stay. We hope to welcome you again in the future as one of our guests. With kind regards, Team Amrâth Grand Hotel de l'Empereur

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great hotel, good location near trains and city center. Spacious room and bathroom, lovely view from 5th floor. Good breakfast.
Stayed 1 night in Feb 2020
Response from Team Amrâth Grand Hotel de l'Empereur on 3 Mar 2020
Dear Mr. Kevin, We would like to thank you for your very nice review. The rooms on the 5th floor have indeed a lovely view. We hope to welcome you again in the future as one of our guests. With kind regards, Team Amrâth Grand Hotel de l'Empereur

2/10 Terrible

Ahmad

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Team Amrâth Grand Hotel de l'Empereur on 8 Jan 2020
Dear Mr. Ahmad, We would like to thank you for your review. We hope you have a nice memory of the city of Maastricht. With kind regards, Team Amrâth Grand Hotel de l'Empereur

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
joie w
It was great. Thank you.
Stayed 1 night in Dec 2019
Response from Team Amrâth Grand Hotel de l'Empereur on 31 Dec 2019
Dear guest, We would like to thank you for your very nice review. We hope to welcome you again in the future as one of our guests. With kind regards, Team Amrâth Grand Hotel de l'Empereur

6/10 Okay

Joseph

Disliked: Room comfort
Stayed 2 nights in Dec 2019
Response from Team Amrâth Grand Hotel de l'Empereur on 2 Jan 2020
Dear Mr. Joseph, We would like to thank you for your review. We hope to welcome you again in the future as one of our guests. With kind regards, Team Amrâth Grand Hotel de l'Empereur

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was lovely and in the perfect location for the couple of days we were there. The staff were incredibly friendly and spoke very good English which is always helpful. The food was also pretty good, particularly the soup we had in the restaurant on the first night. Unfortunately the card machine for the rooms was not working so the staff had to accompany us to our room. No fault on the staff and they handled it brilliantly. The room was cosy and had great views. Only feedback would be that the bathroom looked a little tired and the bath drained really slowly. Otherwise overall a very delightful stay.
Stayed 2 nights in Dec 2019
Response from Team Amrâth Grand Hotel de l'Empereur on 30 Dec 2019
Dear Andrew, First of all thank you very much for your kind review. We really appreciate your kind words. We are glad to hear that you enjoyed our central location and our hospitality. We hope that you have a fond memory of your stay with us and we look forward to welcoming you back in the future. Kind regards, Team Amrâth Grand Hotel de l'Empereur

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from Team Amrâth Grand Hotel de l'Empereur on 10 Dec 2019
Dear guest, We would like to thank you for your very nice review. We hope to welcome you again in the future as one of our guests. With kind regards, Team Amrâth Grand Hotel de l'Empereur

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location , friendliness and the rooms are huge ..
Stayed 2 nights in Nov 2019
Response from Team Amrâth Grand Hotel de l'Empereur on 3 Dec 2019
Dear guest, We would like to thank you for your very nice review. We hope to welcome you again in the future as one of our guests. With kind regards, Team Amrâth Grand Hotel de l'Empereur

10/10 Excellent

Maria Lyka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Team Amrâth Grand Hotel de l'Empereur on 29 Nov 2019
Dear Mrs. Lyka, We would like to thank you for your very nice review. We hope to welcome you again in the future as one of our guests. With kind regards, Team Amrâth Grand Hotel de l'Empereur

6/10 Okay

Mary, Ireland

Travelled with partner
A bit disappointing overall. The hotel is old & run down. Breakfast very mediocre. We chose it because of the pool but the changing rooms were dirty with broken lockers & not nice at all. The pool is ok but small. There are no frills. Our bathroom was dark with no nice toiletries - just the soap/shampoo combo on the wall. Shower over the bath almost impossible to use. Tiny pillows & weird air conditioning. Loads of hotels in the town looked much nicer. Very close to the railway station if that’s important for you.
Stayed 2 nights in Nov 2019
Response from Priscilla Jongen on 25 Nov 2019
Dear madam Mary, We would like to thank you for taking the time to review our hotel. We are sorry to hear that we have not met your expectations. We hope that you still have a nice memory of the city of Maastricht. Sincerely, Team Amrâth Grand Hotel de l'Empereur

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Priscilla Jongen on 25 Nov 2019
Dear Sir / Madam, Thank you very much for the very nice review. We hope that you have a nice memory about the city of Maastricht and that we may welcome you again as a guest in the future. Sincerely, Team Amrath Grand Hotel de l'Empereur.