6/10 Okay
Robert
Travelled with partner
13 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Situated very close to the railway station in a good area. Reception staff were very pleasant and helpful. Good view from the room. Bed comfortable.
Although we paid for a superior room, it was very disappointing. There was a new shower, wash basin and toilet but there were brown water stains on the ceiling above. The rest of the room was in dire need of renovation. All the paintwork was chipped or very badly painted. The wardrobe mirror door had a large crack which was covered over with sticky tape.
The carpet was old, thin and uneven. A trip hazard.
The hotel was informed in advance that one of the party was gluten free. We stayed 4 nights bed and breakfast. Bread rolls were provided for 3 mornings but we were told there were none on the other morning, nor was there any fruit salad. The bread problem was remedied when the receptionist had ‘a word’ with the waitress but there was no fruit salad that day. The website showed boiled egg but this didn’t materialise until the second day after we spoke to the receptionist again.
Robert
Stayed 4 nights in Dec 2023