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Reviews of The Colonial Hotel

3 out of 5
The Colonial Hotel
625 Betty Spring Road, Gardner, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 417 out of 818 reviews" "
Rating 8 - Good. 253 out of 818 reviews" "
Rating 6 - Okay. 86 out of 818 reviews" "
Rating 4 - Poor. 32 out of 818 reviews" "
Rating 2 - Terrible. 30 out of 818 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from The Colonial Hotel on 15 Apr 2024
Thank you Jennifer for the 5 of 5!We appreciate our guests feedback and glad to hear you had a nice stay!Thank you again and we hope to see you again soon!

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Colonial Hotel on 14 Apr 2024
Thank you so much for the review. We truly appreciate and value our guests feedback. Thank you again and we hope to see you again soon!

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, amenities
Did not get go because of a death and couldn’t get a refund.
Stayed 1 night in Apr 2024
Response from Colonial Hotel on 10 Apr 2024
Thank you for your feedback Peter. I understand your frustration with our cancellation policy, however we do allow cancellation without charge up to 48 hours before your scheduled arrival. Please remember that when you book with Expedia, you pay them directly and so it anyone at our property would not have been able to refund your payment.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Apr 2024
Response from The Colonial Hotel on 9 Apr 2024
Thank you Jennifer for your review.We truly value and appreciate our guests feedback and we hope to see you again soon!

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay within 10 minutes from Game On venue. We've stayed here four times so we can be close to Game On for our daughter's volleyball tournaments. Clean, good parking, indoor pool. Only thing we don't like is price of breakfast.
Stayed 1 night in Apr 2024
Response from The Colonial Hotel on 9 Apr 2024
Thank you Julie for the review,We appreciate our guests feedback and will be bringing this up with proper management.Thank you again and we hope to see you again soon!

10/10 Excellent

Gloria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service and the meals!
Stayed 1 night in Apr 2024
Response from Colonial Hotel on 10 Apr 2024
Thank you for your review! Happy to hear you enjoyed your stay with us.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice room for the night. The pool area was nice as well. I don’t like shower in the room wasn’t easy to get to a medium heat. It was either too cold or too hot. The shower also has a little bit of black mildew in the right front corner.
Stayed 1 night in Apr 2024
Response from The Colonial Hotel on 9 Apr 2024
Thank you Amanda for the review!I'm sorry to hear you had a hard time finding a good temperature in the shower. I will bring that up with proper management as well as the finding of the mildew. We truly value and appreciate our guests feedback so thank you again for that.We hope to see you again soon!

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was kind, courteous and well versed in nearby attractions.
Stayed 2 nights in Mar 2024
Response from The Colonial Hotel on 27 Mar 2024
Thank you Elena for the review. We truly value our guests feedback and do our best to be as helpful as possibly during the stay. We hope to see you again soon!

8/10 Good

John

Stayed 1 night in Mar 2024
Response from The Colonial Hotel on 14 Apr 2024
Thank you for the review. We truly value and appreciate our guests feedback and we hope to see you again soon!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was banging! Worth the $100 upgrade from Motel 6. Got to soak in the hot tub after a few days of snowboarding. Only downside is Expedia made it sound like there's free Continental breakfast when in fact you had to pay for it and it's only on Saturday and Sunday. Still, much nicer than the joints I usually stay in. Would return in the future.
Stayed 2 nights in Mar 2024
Response from Rebecca on 25 Mar 2024
Thank you for your feedback Steve, we love hearing from our guests. I am glad you enjoyed your stay with us and were able to take advantage of some of our amenities. I will be sure to pass your compliments onto the staff. I did confirm that our Expedia booking page says that we have breakfast available, however, when you click on more details it does provide information in pricing. I hope we will see you again the next time you travel to North Central Massachusetts.

4/10 Poor

Louis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very rude staff at check in. The lady seemed very irritated and was very short with us. We were just arriving and apparently there had been a lot of kids at the pool and it needed to be closed. There were a lot of little ones present in the lobby area but they all seemed well behaved. It just rubbed off on us when we arrived I guess. Maybe the front desk is understaffed.
Stayed 1 night in Mar 2024
Response from Rebecca on 18 Mar 2024
Thank you for taking the time to provide feedback Louis. We love hearing from our guests and are always looking for ways to improve. I am sorry to hear you arrived on property in what appears to have been a moment of chaos. Our pool was closed to guests not following pool regulations and guidelines that are in place for their safety. This closure was only temporary. Thank you for providing us with the opportunity to address your concerns.

10/10 Excellent

Sandro, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rebecca on 18 Mar 2024
Thank you for the feedback Sandro. I am happy to hear you enjoyed your stay. Please visit us again in the future.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was sort of small, but nice without a crowd. Hot tub was decent. Sauna was nice. The bar is huge, excellent service. A great place to relax after skiing.
Stayed 1 night in Mar 2024
Response from Rebecca on 18 Mar 2024
Thank you so much for your feedback Michael, I am so happy to hear you enjoyed your stay with us. I will be sure to pass your compliments onto the staff. Please visit us again the next time you are in the area

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Colonial Hotel on 2 Mar 2024
We appreciate your feedback! Thank you and we hope to see you again in the near future.

10/10 Excellent

libby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody is always very kind and the rooms are clean and comfortable
Stayed 1 night in Feb 2024
Response from Front Desk on 2 Mar 2024
Thank you Libby for the review. We truly value and appreciate our guests feedback and hopefully we will see you again soon!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Colonial Hotel on 2 Mar 2024
We appreciate your feedback! Thank you and we hope to see you again in the near future.

2/10 Terrible

Uzoma

Stayed 1 night in Feb 2024
Response from Colonial Hotel on 23 Mar 2024
Thank you for your review, we do appreciate and value our guests feedback. I'm sorry that you felt your stay was 1 out of 5, again, any feedback is appreciated!

10/10 Excellent

Dyana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love staying there when we visit family. My grandkids love the indoor pool. Food is usually very good. Only complaint is the game room. Several of the machines don’t work- take money but don’t work properly.
Stayed 1 night in Feb 2024
Response from Front Desk on 2 Mar 2024
Thank you Dyana for the review. We truly value and appreciate our guests feedback and hopefully we will see you again soon!

6/10 Okay

Michael

Business traveller
Liked: Cleanliness
This property could be a great one. They are in the process of laying new carpet in the hallways and lobby area. The desk in my room was all scratched up. Pullout couch was in need of a deep clean. Restaurant charged me 10.83 for a sliver of cheesecake which I found to be extremely high, due to the quantity. The chowder was good and the calamari was the same frozen item used in most all chain restaurants tough and chewy. The hot peppers were a good addition, but not enough to hide the texture of the calamari. They call the current menu the winter menu. Which maybe the reason for the low budget food.
Stayed 3 nights in Feb 2024
Response from The Colonial Hotel on 2 Mar 2024
Thank you for the review. I will pass along to proper management about your restaurant experience.

6/10 Okay

Stephanie

Travelled with family, Travelled with family and small children
Disappointed that they didn’t do breakfast this morning and also no outside drinks..? Also pool looked and smelled like they dumped bleach in it to try and clear it a little as it was kind of dirty looking. And sadly it was supposed to be a king size bed but me and my two kids barely got so I’m pretty sure it wasn’t bigger than a queen
Stayed 1 night in Feb 2024
Response from The Colonial Hotel on 2 Mar 2024
Thank you for your feedback Stephanie. We love hearing from our guests and are always looking for ways to improve. I am sorry to hear you were less than satisfied with your stay. Customer Satisfaction is a top priority and it is always disheartening to hear when that has not been achieved. I hope you will consider staying with is again the next time you are in the Gardner area, so we can prove our dedication to hospitality.

10/10 Excellent

Iraida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like it and i will come back
Stayed 1 night in Feb 2024
Response from Front Desk on 2 Mar 2024
Thank you Iraida for the review. We truly value and appreciate our guests feedback and hopefully we will see you again soon!

8/10 Good

joseph, wurwick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 2 nights in Feb 2024
Response from The Colonial Hotel on 18 Feb 2024
Thank you Joseph for the review. We truly value and appreciate our guests feedback and hopefully we will see you again soon!

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Colonial Hotel on 18 Feb 2024
Thank you Sonya for the review. We truly value and appreciate our guests feedback and hopefully we will see you again soon!

6/10 Okay

Everard

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I have stayed multiple times here and it has always been stellar until this stay. The girl at the desk was not personable at all, Just basically ordered me to sign the documents, no smile no casual conversation , nothing. She put me in room 212, the floor squeeked so bad I was sure i was keeping people up downstairs, and the heat in the room was either too hot or none at all. Every other time I stayed i got Mike at the front desk, that man is a rock star, that girl should take some lessons from him!
Stayed 2 nights in Feb 2024
Response from The Colonial Hotel on 18 Feb 2024
Thank you Everard for your review. We value guest feedback and appreciate the time you took to reach out.

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! In town for a volleyball tournament with my daughter. Colonial is convenient location near Game On (13 min) Staff was great! Room was nice, only small issue was the creaking floor in our room. You could feel unevenness when walking on it and I wondered if the creaking could be heard by room under us. Overall great stay!
Stayed 1 night in Feb 2024
Response from Front Desk on 18 Feb 2024
Thank you for your feedback Jeanette. I am happy to hear you enjoyed your stay. Please visit again the next time you are in the Gardner area.

8/10 Good

Everard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding as usual, Mike at the front desk is a rock star
Stayed 2 nights in Feb 2024
Response from Front Desk on 18 Feb 2024
Thank you for your feedback. We hope to see you again in the near future.

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean however our room was close to the lobby and noises. No fresh coffee or breakfast which was unusual due to the cost of the room.
Stayed 1 night in Feb 2024
Response from The Colonial Hotel on 18 Feb 2024
Thank you for the review. We truly value and appreciate our guests feedback and hopefully we will see you again soon!

8/10 Good

Brittany

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my one night stay at the Colonial. Aesthetically, it was beautiful. Inside and out. The restaurant was nice, food was delicious. I was a little disappointed the breakfast didn’t offer non dairy creamer choices for the coffee. I had to skip as I can’t have half and half. The room was nice. The hot water was not working in the morning and I believe they were trying to fix it, so I’m grateful I took a hot shower the night before. Overall my stay was comfortable and I would stay here again.
Stayed 1 night in Feb 2024
Response from Front Desk on 10 Feb 2024
Thank you for your feedback. We hope to see you again in the near future.

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Set up perfectly for my friends wedding!
Stayed 1 night in Feb 2024
Response from Rebecca on 5 Feb 2024
Thank you so much for your feedback Adam, we love hearing from our guests. I will be sure to pass on your compliments to the event staff. We appreciate their hard work and it is good to see other people appreciate it as well.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attractive hotel, clean and well appointed. Great proximity to Wachusett Ski Area. Restaurant offerings were varied and staff were friendly.
Stayed 1 night in Feb 2024
Response from Rebecca on 5 Feb 2024
Thank you for your feedback Edward, we always love hearing from our guests. I am pleased that you enjoyed your stay with us and were able to able take advantage of The Colonial Grille and I will be sure to pass your compliments on to the staff. Please come visit again the next time you visit the Mountain or any other reason that brings you to beautiful North Central Massachusetts.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Service was good. Great wedding venue.
Response from Rebecca on 5 Feb 2024
Thank you for your feedback Stephen. I am happy to hear you enjoyed the wedding you attended here. Out Sales, Catering and Banquet teams to a great job. I will be sure to pass your compliments onto them and the rest of the staff. Please visit us again the next time you are in the Gardner area.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Rebecca on 5 Feb 2024
Thank you for your feedback Kathleen. I am happy to hear you enjoyed your stay. Please visit is again the next time you are in the Gardner area.

10/10 Excellent

Stacey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good
Stayed 1 night in Feb 2024
Response from Rebecca on 5 Feb 2024
Thank you for your feedback Stacey, I will be sure to pass your compliments onto out Chef and his staff. Please visit again the next time you are in the Gardner area.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rebecca on 5 Feb 2024
Thank you for your feedback Lisa. I am happy to hear you enjoyed your stay with us at The Colonial Hotel. I hope we see you again the next time you are in the Gardner area.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff
Stayed 2 nights in Jan 2024
Response from Rebecca on 2 Feb 2024
Thank you for your feedback James. I am happy to hear you enjoyed your stay. Please visit again the next time you are in the Gardner area.

10/10 Excellent

Rich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Jan 2024
Response from The Colonial Hotel on 28 Jan 2024
Thank you Rich for the review.We truly value and appreciate our guests feedback and hopefully we will see you again soon!

8/10 Good

Jacqueline, Waitsfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from The Colonial Hotel on 28 Jan 2024
Thank you for the review Jacqueline.We truly value and appreciate our guests feedback!Hopefully we'll see you again soon.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Colonial Hotel on 14 Jan 2024
Thank you for your review. We truly appreciate and value our guests feedback. We hope you see you again soon!

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great Location, clean and great restaurant
Great place for overnight business. Has a great restaurant within the building, clean and comfortable bedding.
Stayed 1 night in Jan 2024
Response from Rebecca on 15 Jan 2024
Thank you for your kind feedback Lee. I am happy you enjoyed your stay and were able to take advantage of The Colonial Grille. We hope to see you again the next time you are in the Gardner area.

10/10 Excellent

Cornelia

Stayed 1 night in Jan 2024
Response from Rebecca on 15 Jan 2024
Thank you for your feedback Cornelia, I am so happy to hear you enjoyed your stay with us. Please visit us again the next time you are in the Gardner area.

8/10 Good

Everard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always the staff, especially Mike were amazing! Everything was great except for the loud stomping, door slamming people above me! 2oclock in the morning is unacceptable
Stayed 3 nights in Dec 2023
Response from Rebecca on 5 Jan 2024
Thank you so much for your feedback. Mike is a valued member of our team and I happy to hear he was able to offer your great customer service. I am sorry to hear that you had issues with some noise from other guests. We do try our best to keep noise levels under control. Thank you for bringing your concerns to our attention, we are always looking for ways to improve.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Rebecca on 5 Jan 2024
Thank you for your feedback Linda, I am so happy to hear you enjoyed your stay, I hope we see you again the next time you are in the Gardner area,

10/10 Excellent

Gilbert

Stayed 1 night in Dec 2023
Response from The Colonial Hotel on 14 Jan 2024
Thank you for your review! we truly value and appreciate our guests feedback and hope to see you again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rebecca on 18 Dec 2023
Thank you for your feedback Susan. I am happy to hear you enjoyed your stay with us. Please visit again the next time you are in the Gardner area.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Brianne on 17 Dec 2023
Thank you for your review Eric,We truly value our guests feedback and we hope to see you again soon!

10/10 Excellent

Bonita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Rebecca on 5 Feb 2024
Thank you for your your feedback Bonita. I am happy to hear you enjoyed your stay. Please visit us again.

2/10 Terrible

Chad

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst customer service at any hotel I have ever been at. We’re not accommodating at all! They are a very money hungry hotel. They do not care about customer service at. No one should ever stay there. If they keep it up I’m sure they will be out of business soon.
Stayed 1 night in Dec 2023
Response from Rebecca on 8 Dec 2023
Thank you for your feedback Chad. I understand your frustration with our cancellation policy, however we do allow cancellation without charge up to 48 hours before your scheduled arrival. Please remember that when you book with Expedia, you pay them directly and so it anyone at our property would not have been able to refund your payment.

8/10 Good

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk on 10 Feb 2024
Thank you Kathleen for your review!

10/10 Excellent

John, Lakewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has easy access to Rt. 2 and is conveniently located
Stayed 2 nights in Dec 2023
Response from Rebecca on 8 Dec 2023
Thank you for your feedback John. I am happy to hear you enjoyed your stay with us. Please visit again the next time you are in the Gardner area.

8/10 Good

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, fridge and microwave in room, smart t.v. mattress was slightly firm for my taste but otherwise comfortable. everything was mostly good though I did order room service and the food was not the best and after I finished the front desk couldnt get someone to pick up the dirty plates so I had to stick them in the fridge for the entirety of my stay. Otherwise satisfied.
Stayed 2 nights in Nov 2023
Response from Rebecca on 4 Dec 2023
I am happy to hear you enjoyed your stay Olivia. While we do not keep our kitchen or housekeeping departments staffed 24 hours a day, any dishes can be placed outside your guest room door and will be taken away by staff as soon as we are able to do so. I appreciate you taking the time to provide feedback.