Lunch and dinner served, American cuisine

Reviews of Colonial Motel And Spa

3 out of 5
Colonial Motel And Spa
889 Putney Rd, Brattleboro, VT

Reviews

7.0

Good

Rating 10 - Excellent. 242 out of 1002 reviews" "
Rating 8 - Good. 327 out of 1002 reviews" "
Rating 6 - Okay. 183 out of 1002 reviews" "
Rating 4 - Poor. 130 out of 1002 reviews" "
Rating 2 - Terrible. 120 out of 1002 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Kristi

Liked: Cleanliness, staff & service, amenities
This place is decent, beds are not comfortable but it’s clean and rooms are big.
Stayed 1 night in Mar 2024

4/10 Poor

Tricia

Travelled with partner
Disliked: Property conditions & facilities
The property is extremely outdated. The Keycard holder itself was torn and ripped upon checking in. That’s when I assumed the worst and what I assumed checked out. No blankets on the beds, no full bath towels, the shower had pubic or beard hair one of the two or both littered around the shower. I left at 7am and once I got home immediately showered assuming I probably had some sort of bugs within my clothing.
Stayed 1 night in Mar 2024

2/10 Terrible

Luke

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Colonial Motel on 21 Mar 2024
Hello Luke, thank you for feedback. We did try to accomodate you to a different room and lastly your refund was issued.

6/10 Okay

Tammy

Travelled with family
Liked: Cleanliness, staff & service
I didnt mind the property itself, i didnt however like the dim lighting in the room, also it was odd how we were the only ones on the one side of the building until late Saturday evening. I dont believe they have housekeeping unless you request it. Breakfast is in the front office entrance area with very little space to move around, maybe a room on the side would be better for the breakfast area. Staff in the office was nice and polite.
Stayed 2 nights in Mar 2024
Response from Colonial Motel on 21 Mar 2024
Hello Tammy, we will take your comments into consideration and make those changes. Our breakfast is served in the main lobby but there is a much bigger seating area in the restaurant side, through the lobby right door. We are sorry staff did not inform you of this. Thank you for your feedback.

4/10 Poor

Nikyta

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I went to my room there was a couple smoking crack in their car in front of my room which was a suite! Pubic hair in sink, queen bed was actually two twins put together and were unsafe as anyone got off bed would flip you/bed would flip to it’s side super unsafe! Urinal cake under beds, messed up my reservation which I made for the pool was the whole reason I went there and I had to end up paying extra money just to bring my kids swimming. Won’t be back! I made a reservation for the sole purpose of the pool which I tried a couple years earlier during Covid and had issues then with them not giving out the right information. Last time me and my family weren’t able to even swim this time ended up charging me $40 extra dollar to swim when my reservation has me and my children down plus I called and spoke to them the day prior to check in to MAKE SURE ID BE ABLE TO SWIM AS WELL AS MY KIDS. We’ll we swam but ending up costing me extra many. Also booked the suite and had. Anurinal cake under my bed, supposed to be a queen bed but was bigger I noticed and realized they just pushed to twin beds together and thru a sheet on it which was unsafe as getting out of bed the beds flipped on me plus pubic hair in the bathroom sink when I checked in. 1/5 stars don’t get me started on the horrible free breakfast and the owner is very rude and controlling their children are absolutely a nightmare- curse, fight and disrespectful to customers. I’ve tried to do this at this hotel a couple time
Stayed 1 night in Mar 2024
Response from Colonial Motel on 21 Mar 2024
Hello Nikyta, we apologize for the unpleasant experience of your stay. However, in your expedia reservation only 2 adult guest were registered in the room, therefore the Pool & Spa charged a fee for extra guest who were not registered. This information could have been updated at checkin to prevent extra charges. The owner does not reside near the property nor do they have children here, you would be mistaken. Thank you for your feedback.

8/10 Good

Jacob

Travelled with partner
Liked: Amenities
.
Stayed 1 night in Mar 2024
Response from Colonial Motel on 21 Mar 2024
Hello Jacob, thank you for your feedback.

10/10 Excellent

Michelle Lynn, Sparta

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Colonial Motel on 21 Mar 2024
Hi Michelle, thank you for your feedback. We hope you enjoyed your stay.

6/10 Okay

jodi

Travelled with family
seamed like a strange area.
Stayed 1 night in Mar 2024
Response from Colonial Motel on 21 Mar 2024
Thank you for your feedback.

10/10 Excellent

Dianna, Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Colonial Motel on 21 Mar 2024
Hi Dianna, thank you for your feedback. We hope you had a great stay.

2/10 Terrible

Lisa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, family pool was in poor condition and the 18 plus should be open to family when not doing laps. Room was so dirty that the smell made me leave after a very short few hours there. So dissatisfied in hopes my money will be refunded. Not a family atmospheric and no working vending machines in area.
Stayed 1 night in Feb 2024
Response from Colonial Motel on 21 Mar 2024
Hi Lisa, we apologize for the quality of your stay, thank you for your feedback. We look forward to making changes to fix these issues.

10/10 Excellent

Jean

Stayed 1 night in Feb 2024
Response from Colonial Motel on 21 Mar 2024
Hello Jean, thank you for your feedback. we hope you enjoyed your stay.

8/10 Good

Miner, Inverness

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Colonial Motel on 21 Mar 2024
Hi Miner, thank you for your feedback, please come again.

2/10 Terrible

Samantha

Stayed 1 night in Feb 2024
Response from Colonial Motel on 21 Mar 2024
Thank you for your feedback.

10/10 Excellent

denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value! Great pool and hot tub!
Stayed 1 night in Feb 2024
Response from Colonial Motel on 21 Mar 2024
Hi Denise, thank you for your feedback. We hope you enjoyed your stay with us.

8/10 Good

Ayden

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
It was a pleasant stay over all but we did have a weird encounter with the man working the pool room, gave off creepy vibes. A little noise at times due to our room being in the very end near the stairs and a group of pre teens running up and down them most of the their stay.
Stayed 3 nights in Feb 2024
Response from Colonial Motel on 21 Mar 2024
Thank you for staying with us, we apologize on behalf of the pool and spa.

10/10 Excellent

Bonnie

Stayed 10 nights in Feb 2024
Response from Colonial Motel on 21 Mar 2024
Hi Bonnie, we hope you enjoyed your stay. Thank you for the feedback.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and sauna
Stayed 1 night in Feb 2024
Response from Colonial Motel on 21 Mar 2024
We hope you enjoyed your stay.

2/10 Terrible

Michael

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The door was broken Five people had a loss in the room the Tub was broken Would not hold waterThe bed was comfortable plenty of heat. Does that answer your question will be stay there again I don't know
Stayed 1 night in Feb 2024
Response from Colonial Motel on 21 Mar 2024
Thank you for your feedback.

8/10 Good

the0view0from0here

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Colonial Motel on 21 Mar 2024
We hope you enjoyed your stay, thank you.

8/10 Good

Jeffrey

Stayed 1 night in Feb 2024
Response from Colonial Motel on 21 Mar 2024
Hi Jeffrey, thank you for your feedback.

4/10 Poor

Aimee

Stayed 1 night in Feb 2024
Response from Colonial Motel on 21 Mar 2024
Thank you for your feedback.

4/10 Poor

Charles

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water in the shower. When I mentioned this to the reception, and asked for a discount, they said it wasn’t their problem
Stayed 2 nights in Jan 2024
Response from Colonial Motel on 21 Mar 2024
Thank you for the feedback. However this was indeed noted in your folio and reported to staff.

8/10 Good

Michael

Stayed 1 night in Jan 2024
Response from Colonial Motel on 21 Mar 2024
We hope you enjoyed your stay, Thank you.

4/10 Poor

Eduardo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is very dated and not as clean as you would hope for.
Stayed 2 nights in Jan 2024

8/10 Good

Andrew

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Cant complain too much. Solid price for a relatively clean and quaint room. One of our beds had a corner that wasnt stable (seemed broken at the frame joint) but didnt impact sleeping. Definatly a bit dated, but everything was functional. Cant speak to the limited breakfast options, but we did try to go to the hot tub and the facility was a little odd. It seems like locals had access to the gym/pool as well, which i wasnt ready for. We had two pools, but both didnt seem too appealing. There were small saunas and steam rooms in the bathroom that were a plesant surprise, but we had to walk across the gym to get to the small hot tub. On top of that, the time was limited to 10 minutes and didnt seem to be enough hot tub for the motel patrons of the pool/gym. Im more used to a hotel or condo group facility if staying at an airbnb, and id say those are typically much better as they are more self-service. Overall, id say just plan for the facilities to be hit or miss, and for us it was just a miss and we were fine with that. If looking to stay for cheap, id certainly return and recommend, just dont prepare to be amazed.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, and quiet place to stay, staff was nice and respectful.
Stayed 2 nights in Dec 2023

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Matt

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to come back
Stayed 2 nights in Dec 2023

10/10 Excellent

Matthew

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Colonel Hotel gets a really good rating from me and my wife the people are really nice ❗️
Stayed 2 nights in Dec 2023

8/10 Good

michael, Albany

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very rare to find a hotel in this price range with 2 pool complex that has a steam room. Worth staying just for that. Breakfast needs work very poor selections
Stayed 2 nights in Dec 2023

4/10 Poor

Dion

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Nancy, Milford

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and accommodating.
Stayed 1 night in Dec 2023

8/10 Good

Constance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Julia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall comfortable stay, no issues. Loved the king size bed. Pool an added bonus. Will consider this place for any future trips. (Breakfast items were very limited so if you're hoping for a full continental you may be disappointed).
Stayed 1 night in Nov 2023

6/10 Okay

edwin

Travelled with partner
Check in took forever,there was two other people who had been waiting for someone to show up at the desk to check in also close to 20minutes standing there.The room was ok getting ready to check out did a check to make sure we had everything and found a spoon under the edge of bed which was burnt on the bottom took it to show the front desk didn’t seem to bother them
Stayed 1 night in Nov 2023

2/10 Terrible

Timothy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If you get a good too as we did, it’s good enough, but even this room had a chemical cleaning smell and white (probably cleaning solutions) stains in the headboard. Pools we’re nice, but falling apart and poorly ventilated, mold on walls.
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Stayed 1 night in Nov 2023

6/10 Okay

Heidi

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I arrived after 8pm on a Monday night, I attempted to check out at shortly after 6 am, 10 hours later but despite sharing that I was a traveler, I was charged $124 for that brief time. This is a bit much for a meh of a place, where attempting to check in as well as out, I was told that I had to wait.
Stayed 1 night in Nov 2023

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We checked in and our rooms were disgusting, stunk of mold and smoke. Dirty curtains. Just gross. homeless on the premise and those acting intoxicated. Then as we went back to the office to get our money refunded there was a lady in there crying hysterically that she wanted her money back and she was just assaulted by the pool guy. I have the encounter on video. The owner was very dismissive and rude to her. That encounter just confirmed our decision to not stay there. So we were told we had to call Expedia for a refund and not them. They told us to change rooms but this place was dangerous so changing rooms was not going to stop the problem. Seriously, DO NOT take your family here. Especially woman and kids because the guys loitering the property surely looked questionable. The poor woman who was assaulted left with her husband in a panic and the hotel reluctantly refunded her after she begged hysterically!!! I’m going to call Expedia because I need a refund as well! This place is a 00/10 so don’t believe ANY positive reviews on websites because it’s inaccurate. The photos don’t show this well but it’s a dump!
Stayed 1 night in Nov 2023

6/10 Okay

Lj

Travelled with family, Travelled with group
I stay here 2-3 times annually, but sadly, the place isn't being kept up, the way it used to be. At check-in, Front Desk Clerk, "Noble", was extremely polite and helpful.but the other clerk, who was respinsible to provide Breakfast on both Saturday & Sunday, was rude, and untidy; coffee was out, he refused to add more food, despite several guests asking politely, 2 hours before the close of Breakfast hours. The waffle maker was disgusting.
Stayed 2 nights in Oct 2023

10/10 Excellent

michael

Travelled with group
Liked: Cleanliness, staff & service, amenities
Older property room smells like old smoker but clean Great location.Roomclean has microwave and frig great pools
Stayed 1 night in Oct 2023

4/10 Poor

Lawrence

Disliked: Cleanliness, amenities, property conditions & facilities
The hair dryer was broken The frig was repaired with tape and very noisy. The heater was so load it woke me up every time it came on. The room had a terrible smell - probably something used when trying to cover up the smoking done in room. Really choked me up. Curtains not hung on the broken rod correctly - barely closed to cover window. Very old section of inn. There was a updated section but I was put with the weekly payors even those I was alone. Should have moved but hotels were - no vacany
Stayed 2 nights in Oct 2023

8/10 Good

GREGORY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a comfy and clean no frills kind of motel. My suggestion is that bars be installed in the shower and bathroom to accomodate an ageing population
Stayed 2 nights in Oct 2023

4/10 Poor

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was friendly, room was comfortable, food was great. The outside facility to me needs some upgrades.
Stayed 1 night in Oct 2023

10/10 Excellent

JANET

Stayed 1 night in Oct 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

AnnMarie, Belchertown

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The staff was cordial and moved our room upon request, as I had an older guest. The room was clean. The pics you see on the site are places you won't normally access at the hotel. The restaurant is different and we didn't eat there. Folks we met on site did not review it well. Our room was musty, the beds were hard and our toilet repeatedly wouldn't flush. The TV was difficult to work without instruction and the toiletries in the shower were very high to reach. I hasn't stayed in a motel in a while, so this may be normal but you could hear every car and motorcycle that drove in. Overall, you could hear the upstairs guests as well. It is located in a handy location halfway between 91 and downtown and across the street from Hannafords.
Stayed 1 night in Oct 2023

8/10 Good

Martha

Travelled with partner
Liked: Cleanliness, staff & service
Wonderful dinner at the Masala House on the property. Very convenient. The staff, though limited, were very nice and helpful. The property seems to be undergoing some renovations.
Stayed 2 nights in Oct 2023