Ratings based on 156 Verified Reviews

3.9 out of 5
86% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller from CA

Not as advertised

Posted 16-Apr-2017
Our issues: (1) The facilities shown in the pictures are not the facilities that were rented to us, (2) there was no pool or other resort-like amenities available to us (despite being prominently advertised), and (3) after paying in full to Expedia, the management company tried to tack on a surprise additional cleaning fee of ~$200. We feel very misled. The condo was fine- clean and in good condition, and we had a nice time (how can you not in Kauai?). But the "VRBO condo" experience we got did not at all match the more resort-like facilities advertised. I would recommend looking elsewhere.
3 out of 5
for Everyone
by A verified traveller

Posted 30-Jan-2017
Pros: location good with lots of space and washer/dryer in unit
Cons: cleaning fee is steep for three days - found it rather stingy to have to buy toilet paper
nice condo with lots of space - it had everything but it was vintage 80's
3 out of 5
by A verified traveller from J

NOT A HOTEL. It's a condo.

Posted 28-Oct-2016
Musty smell, terrible bed, needs new pillows. You need a car if you stay here. Cleanliness was nice, but my condo had an odd set up for sleeping. And by booking through Expedia, I never was contacted by the management, and arrived after dark, got lost, received help from a security guy to find the main office where I prayed I would find keys and directions. The security guy was most helpful. I had to dig for numbers to get a hold of anybody in the management office. If you know this is a condo, know how to get your keys, don't mind being too far away from the beach, and love super soft beds and stinky pillows........this may work for you. I paid too much, and had a cleaning fee of $145 when it was only me for 3 nights. Boo. Too much per night, too.
3 out of 5
by A verified traveller from so cal

can't complain too much in Kauai

Posted 18-Jul-2016
Location: Foodland grocery. Jojo shave ice is sooooo good
We arrived at the property after 5pm, and this is the only management that is open from only 3pm-4pm. It was indicated, so that was fine. We retrieved the key to our condo from a lock box, which was easy. I booked 2 two Bedroom condos, when we arrived, only one was available. Jaime the Manager from Castle Resort which is co managing Pali Ke Kua (which is the name of the building) was polite, but questioned me several times about which building I reserved, I said Pali Ke Kua, because Expedia, provided pictures of the rooms, kitchen, pool, and layout of the condo. Which is the property I paid for. She also mentioned only one of the 2 bedroom condo reservation was provided by Expedia. I gave her my confirmation number and had her check again. We had 9 in our party, and we all proceeded to the 1st condo, with in 10-15 min Jamie called right away with the second condo. It was actually a very clean and beautiful 1 bedroom and a loft. It was a wonderful 5 night stay until I questioned my bill. "Will I be getting a discount since I paid for a 2 bedroom?" The answer was No. I called Expedia, they couldn't do too much too help but instead gave me $25 credit. I can't complain too much in Kauai.
4 out of 5
for Everyone
by A verified traveller from denver

Posted 29-Feb-2016
This is a wonderful place to stay with the best view!
4 out of 5
for Families
by Micah V.

Great place to enjoy

Posted 15-Oct-2015 on Orbitz
Problem was lack of family friendly activity with little kids and the area, while not run-down, is not lively.
4 out of 5
for Everyone
by A verified traveller from Telluride, Co.

Superb location - Unit needed upgrades

Posted 21-Apr-2015
Pros: Location is superb. Request ocean view. We originally had unit closest to road and chose to upgrade to ocean view. Good move.
Cons: Condition of unit was not great. Cabinets in need of upgrade. Some of the units were being remodeled which would increase rates.
Location: Near St Regis, beaches, 5 min to good grocery store, 15 min to Hanalei and north coast beaches. Zip line, snorkel, boogie bd'ing all close.
The location can't be beat. Cliffside, walkout units looking down to the ocean, turtles feeding, view of Hanalei Bay and north coast, sunsets, etc. Quiet, birds, paved path to private beach hard to find in this area. Beach, a mix of volcanic black rock and sand, is actually nicer than the St Regis one, which is public. Very good restaurant on site.
5 out of 5
by Daniel

This traveller left a rating score only Posted 13-Mar-2015 on Hotels
2 out of 5
by A verified traveller from Oregon

Not actually a hotel or called the "Castle"

Posted 12-Feb-2015
Pros: Good location, private
Cons: Congeniality of the staff, appropriate signage, more parking
Location: Mostly outdoor activities: golf, hiking, beach going, surfing
So, if you're looking for a condo rental with (extremely) spotty wifi, cool breezes and a (mainly) quiet atmosphere, this is a good place for you. This place is not actually called the "Castle," and you will not find this name on any sign. Rather, "Pali Ke Kua" is the name you'll see on the signs. The first building on the right is where the office is, which is also not obvious. Because of the spotty wifi, their computer may not communicate with your credit card company, then they'll suggest your card isn't working (I called my company and there were no declines on my card, but the woman made me feel like a delinquent). The unit itself was comfortable and spacious, and tended to be very quiet other than occasional early morning groundskeeping. There is no air conditioning, which is mostly ok due to strong breezes, though the upstairs was a bit too warm at times. There is also an unpublished $125-150 cleaning fee. There's a private beach with a very steep path to it which can make you feel like you're on a private island. We enjoyed our time in the area, but if we return, we'll stay somewhere else, as the headaches just weren't worth it.
4 out of 5
for Couples
by Stephen S.

Condo not a hotel

Posted 23-Dec-2014 on Orbitz
The location and view were spectacular. The condo was nicely equipped. It could use some updating but was certainly more than adequate for our needs and was affordable. There is no signage for the Castle at Princeville which makes it extremely difficult to find. Much driving around. Please be aware this is not a serviced hotel. It is a Condominium with no service.