Ratings based on 802 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Perth, Australia

Posted 22-Sep-2017
Pros: The quiet location and staff
Cons: Lol maybe mats at the bottom of stairs
Location: So many restaurants nearby, at the top of a huge hill. so can see everything, including big buddha
Nice hotel, close to the best beach in Phuket and the staff were awesome, helpful & friendly. Quiet location away from the hussle of everything.
5 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco

Quiet, away from Thai nightlife!

Posted 11-Sep-2017
I read many reviews before booking and was worried about some of the negative ones. Those quickly went away upon check in and seeing the incredible room. Bed was super comfy, tv had great channels, shower was perfect (super hot too), and overall the stay was great. The daily free breakfast buffet was awesome in that it had a variety of options each day. The swimming pool with swim up bar was my favorite feature of the hotel and their daily happy hour only made it better. I definitely recommend this hotel to anyone. Great stay!
Comment from Hotel Management
12-Sep-2017 by General Manager, Hotel Management
Dear Apo, Dear , We are delighted that our service has met your satisfaction and we were very pleased to serve you our service. Moreover, We are very thankful for your comment on expedia and looking forward to welcome you back for your next trip in Phuket. Warm Regards, Novotel Phuket Avista Kata Resort and Spa.
5 out of 5
Recommended
for Families
by A verified traveller from London, UK

Perfect family resort near beach

Posted 01-Sep-2017
We have had a fantastic time at Novotel. It was perfect for myself and my teenagers. Breakfast choice was impressive and facilities very good. Pool is set amongst beautiful palm trees and room very spacious and comfortable. Good choice of local restaurants, shops and massage. Lively enough resort and great for all. Kata beach is lovely and perfect for swimming.
Comment from Hotel Management
07-Sep-2017 by General Manager, Hotel Management
Dear Alison , We are delighted that our service has met your satisfaction and we were very pleased to serve you our service. Moreover, We are very thankful for your comment on Expedia and looking forward to welcome you back for your next trip in Phuket. Warm Regards, Novotel Phuket Avista Kata Resort and Spa.
5 out of 5
Recommended
for Everyone
by A verified traveller from melbouurne, Australia

Comfortable hotel in paradise setting

Posted 20-Aug-2017
Pros: tropical setting, dining and privacy
Cons: very little, maybe 1 more shuttle to patong
Location: Beach 10 minute walk, down a hill but easily accessible, shops not too far away with plenty of bars and eateries
This hotel has the wow factor, good food/restaurant great setting in a tropical landscaped garden with plenty of pools space. A 10 minute walk to an uncrowded clean beach. will go again
Comment from Hotel Management
24-Aug-2017 by General Manager, Hotel Management
Dear roger , We very much appreciate your comments regarding your stay at the Novotel Phuket Kata Avista Resort And Spa. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for your next trip in Phuket. Warm Regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from Wales, UK

Enjoyable stay. Value for money!

Posted 16-Aug-2017
Pros: Hospitality staff and helpful towel service
Cons: Shuttle reliability- I ensured we were reimbursed for our return taxi but did not receive an apology from the manager. (Other staff were great.)
Location: On a hill but plenty to do with the beaches, trips and taxis all waiting at your every need.
Hotel is based on a hill but a walkable distance from both Karon and Kata Beach. Surrounding areas bring many bargains - better prices for laundry and mopeds etc. than other people we spoke to. Room was kept very tidy - cleaned ever day. The young lady behind the hospitality desk was a credit to her team. She was helpful, organised, spoke good English and was only to glad to help with any problems we had. We did have an issue with the hotel shuttle and a mini bar bill which was made in error and this was sorted - eventually- this was annoying but it did not spoil the wonderful time we had. Great location for trips and outings too. Definitely a hotel for the active BUT taxi service at the door step too so all would love their stay.
Comment from Hotel Management
24-Aug-2017 by General Manager, Hotel Management
Dear Katie , Sawasdee krab! Greetings from Novotel Phuket Kata Avista Resort and Spa! It was pleasure having you stayed at Novotel Phuket Kata Avista Resort and Spa on behalf of my team. We thank you for sharing your views which gives us opportunity to improve and increase on service efficiency levels to provide complete guest satisfactions. Warm Regards, Novotel Phuket Avista Kata Resort and Spa.
5 out of 5
Recommended
for Families
by A verified traveller from United Kingdom

Lovely, clean and comfortable hotel.

Posted 14-Aug-2017
Pros: The staff were great with children and there was an indoor play area which my daughter loved. Room service was excellent. I loved my Thai massage!
Cons: The complimentary items. Toothpaste and toothbrushes should have been provided as well as moisturisers.
Location: Close to all the shops. There was a restaurant called the Pad Thai Restaurant which was recommended in the Lonely Planet guide - best Pad Thai ever!
Lovely, clean and comfortable hotel. Not too far from the beach or local shops and restaurants. We loved using the pool, the gym and the childrens play area for our daughter.
Comment from Hotel Management
17-Aug-2017 by General Manager, Hotel Management
Dear Inayah , We are delighted that our service has met your satisfaction and we were very pleased to serve you our service. Moreover, We are very thankful for your comment on Expedia.com and looking forward to welcome you back for your next trip in Phuket. Warm Regards, Novotel Phuket Avista Kata Resort and Spa
2 out of 5
by A verified traveller from NY

Never again.

Posted 13-Aug-2017
I have to agree with what many reviewers have posted. This isn't anywhere near a 5 star hotel/resort. I would be hard pressed to call it a 4 star to be honest. The rooms are in need of renovation. All the furniture is cheap, worn, and dated. The walls are paper thin. I had to ask to be moved to a higher floor because I could hear the person above me walking around all day/night. Then of course I had to "upgrade" to a room on the top floor which they call executive but it's literally the same room with just a better view. What a joke. The dining was nothing special. You'll get much better/cheaper food from any of the restaurants down the hill. The reception staff left a great deal to be desired. Often acting as if they had better things to do than help their guests. I spent the last night in this establishment with no air conditioning in my room after placing multiple calls to the staff. Disgraceful. I'll never come back and I wouldn't recommend anyone else staying at Novotel Kata.
Comment from Hotel Management
17-Aug-2017 by General Manager, Hotel Management
Dear Darryl , Thank you for taking the time to tell us about your experience at the Novotel Phuket Kata Avista Resort And Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
2 out of 5
by A verified traveller

Constant chasing

Posted 03-Aug-2017
Appalling management of the resort. Booked 3 rooms and each day we all had to call reception 3 to 4 times to ask for restocking of basic amenities - tissues or towels. Absolutely poor house keeping! Location itself is good (restaurant, Kata beach, and massages) apart from the steep hill to climb up to the resort.
Comment from Hotel Management
08-Aug-2017 by General Manager, Hotel Management
Dear Our Value Guest, Thank you for taking the time to tell us about your experience at the Novotel Phuket Kata Avista Resort and Spa. We are sorry to hear that your stay was not comfortable and we are not able to give you the true experience. We have taken your view very seriously and assure you that necessary step have been taken. We look forward to welcoming you once again in the near future, should the opportunity allow. Warm Regards, Novotel Phuket Avista Kata Resort and Spa.
4 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Posted 29-Jul-2017
Everything is good except for the steep hill upto the hotel
Comment from Hotel Management
10-Aug-2017 by General Manager, Hotel Management
Dear Our Value Guest , We are delighted that our service has met your satisfaction and we were very pleased to serve you our service. Moreover, We are very thankful for your comment on Expedia and looking forward to welcome you back for your next trip in Phuket. Warm Regards, Novotel Phuket Avista Kata Resort and Spa.
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Will be returning!

Posted 24-Jul-2017
Pros: Location, staff, prompt service, great breakfast with plenty of variety.
Location: A five minute walk to Kata beach and shops. The hotel is up a hill but that did not bother us at all. Plenty of restaurants nearby.
This was our second stay here and even better than the last. The staff are second to none and went out of their way to make sure every request was met. They are friendly and helpful. Annie in the restaurant at breakfast was a stand out, even having our favourite coffee ready before we asked! Breakfast was great, with different options every day. Loved the chef coming around and chatting. The pool is in a lovely setting with lots of lounges, although this may be a bit busier during high season. Location is fantastic and the view from our room out to the bay was beautiful. We plan to return again next year.
Comment from Hotel Management
31-Jul-2017 by General Manager, Hotel Management
Dear Sue , We very much appreciate your comments regarding your stay at the Novotel Phuket Kata Avista Resort And Spa. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for your next trip in Phuket. Warm Regards,