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Reviews of City Partner Hotel Berliner Hof

3 out of 5
City Partner Hotel Berliner Hof
Douglasstraße 7, Karlsruhe, BW

Reviews

8.8

Excellent

Rating 10 - Excellent. 64 out of 142 reviews" "
Rating 8 - Good. 65 out of 142 reviews" "
Rating 6 - Okay. 12 out of 142 reviews" "
Rating 4 - Poor. 1 out of 142 reviews" "
Rating 2 - Terrible. 0 out of 142 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the centre of Karlsruhe. Very quiet area and in walking distance to shops, restaurants, trams and city centre sights/attractions. The room was spacious. The bedroom, bathroom and entire hotel was very clean and comfortable. Staff were very friendly and helpful.
Stayed 4 nights in Mar 2024
Response from City Partner Hotel Berliner Hof on 26 Mar 2024
Dear guest,we thank you very much for your lovely feedback and hope to greet you very soon in our hotel.Kind regardsyour team from City Partner Hotel Berliner Hof

10/10 Excellent

STEVEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Paula

Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very adequate location and hotel in comfortable walking distance to public transit. Quite close to the Christmas markets, which was the purpose of our visit. One thing to note- the elevator only goes to the 4th floor, so if you have a lot of luggage, request to be located in the 4th floor or below.
Stayed 1 night in Dec 2022
Response from Philipp on 24 Jan 2023
Thnake you very much Robert!

8/10 Good

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Philipp Ludwigs on 11 Mar 2022
Dear Johan, Thanky you for your feedback. I hope to see you again soon. Regards, Philipp

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Customer
Good location, good breakfast, friendly staff, very nice hotel
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the bus and S Bahn station. Walkable distance to the center. Many shops and restaurants nearby. Room is clean. But it is noise from 8am to 7pm for the repair or renew upstairs?
Stayed 2 nights in Sep 2019

10/10 Excellent

SHIAU HUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Great location and great stay! The breakfast is delicious and the staffs are friendly.
Stayed 1 night in Sep 2019

8/10 Good

Ulf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location and good quality
I enjoyed my 4-night stay at this hotel. It was quiet and clean, and the breakfast was superb, both the room and the food. The central location is really close to the pedestrian area (shopping and restaurants), light rail (tram), and within walking distance of the palace (Schloss) around which the city of Karlsruhe was built. The place has nice nature trails/parks around it and leads into a forest area for some nice hiking. I happened to have a great view of a night time thunderstorm outside my room window.
Stayed 4 nights in Jul 2019

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would come back
Staff lovely
Stayed 3 nights in Oct 2018

10/10 Excellent

Lukas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the centre of Karlsruhe and close to the tram station to move around. The WiFi would hang occasionally, the rest of the service etc was perfect.
Stayed 5 nights in Sep 2018

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Great value hotel in central, quiet location
Rooms seem to have been recently renovated, making this a very good value budget hotel. Very close to transportation and shops but on a quiet enough side street that you won't notice any noise. Breakfast was great.
Stayed 4 nights in Sep 2018

8/10 Good

Bill

Clean, nice, standard hotel with no frills
Stayed 2 nights in Aug 2018

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean modest hotel in city center
Nice hotel in city center
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2017

10/10 Excellent

leonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient & clean hotel
Lovely rooms and excellent friendly helpful staff, Highly recommended

10/10 Excellent

Gyorgy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In a quiet street near city center
This hotel is located right near Europaplatz (where you can catch major tram and S-bahn lines) and the beginning of Kaiserstrasse, the main shopping street of Karlsruhe. Economy room is a bit small but you still get a wardrobe and some place for your luggage. Buffet breakfast offers a large selection of hot and cold meals, it's worth to spend the extra euros for it. BTW, hotel is listed here as having a "full-service spa". There isn't any, just a sauna which is pre-heated only if you request it half an hour in advance.
Response from General Manager on 21 Sept 2016
Dear guest, we want to thank you for your honest evaluation. We are very glad to hear that you enjoyed your stay in our hotel and had a good time in Karlsruhe. It is good to hear that you liked our substantial breakfast buffet. For us every praise and and review is for us very helpfull, so give our best to make every single guest satisfied. Also we sincerely apologize for the mistake, that our hotel was listed as a "Full-service-spa-hotel". We already changed this mistake and are very greatful for your help! Our sauna can be used by every guest in our hotel free of charge. It needs about 30 minutes to heat up properly, thats why we ask the guest to tell us in advance if they want to use the sauna. We hope to welcome you soon again in our hotel and wish you a good time! Best wishes from Karlsruhe Your City Partner Hotel Berliner Hof Katerina Knjaseva -Management Assistent-

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Eugene, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodation for lonely traveler
I booked a single room - it was indeed a single room with very small bed by american standards (fits 1 person only), would be impossible to accommodate a couple or even an adult and a child. However, it was very clean and functional, and everything worked properly. The best part was their breakfast: unusually good for a 3-star hotel, and definitely not continental. Even if you booked the room without breakfast, take it in the hotel anyway for only 7 Euro, as it's an excellent value.

8/10 Good

Jon, Santa Barbara, CA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay in Karlsruhe
Good hotel for an overnight stay in Karlsruhe. It is located right in the heart of the city with restaurants an easy walk. The room was very clean. The person at the front desk did a nice job and offered to help me get a tram schedule. I'd stay here again.

8/10 Good

Tom, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great downtown hotel
Super location right downtown. Terrific breakfast at a great price. Acceptable parking.

10/10 Excellent

Karin, Hampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in pleasant location
We had the most wonderful stay at this hotel. The staff went out of their way to make it exceptionally pleasant. Everybody was extremely friendly, helpful and professional. We were recommended a restaurant in the neighbourhood that exceeded all our expectations. We will definitely go back. This is much more than a 3star hotel. Fantastic customer service from the moment we arrived.

8/10 Good

Kees M, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in center of city
Like many German hotels, this hotel had no air conditioning in the rooms but this summer was very hot (greater than 30C). Not a fault of the hotel but it would have made the stay more comfortable. Other than the heat, the hotel is well kept, front desk courteous and cleaning was well done. Complimentary water bottles were provided every day we were there.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. Great location, very close to city center (pedestrian area). Public transportation nearby.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is great!!
This hotel is very convenient to the city center. It is a two minute walk to Europaplatz and so it is easy to get around. There is plenty of shopping and it is easy to walk to the Castle. There is a nice green area near the castle and Karlsruhe is nice to visit. The hotel staff are very friendly and helpful. Any question I came up with the answered. The breakfast is wonderful!! I would highly recommend this place to a friend.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Rate City Partner Hotel Berliner Hof - It Only Takes A Minute - Good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in center of city. Excellent staff.
Very enjoyable, convenient and quiet. Would recommend to all.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good quality
Very good standard and size of room and good service. Only put score down slightly due to vacuuming in the hall outside my room at 8am, which was unnecessary. Otherwise, this hotel is located close to the Schlossgardens, which is a very nice area of Karlsruhe.

8/10 Good

Shaun, Suffolk, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, ideal for the conference I attended
Nice place to stay. It would have been better if they would have charged me in the local currency of euros, rather than charging me an extra 3% so that I could pay in GB Sterling. The wifi annoyingly doesn't support multiple devices for the username given. Other than those two annoyances, it was a lovely stay.

8/10 Good

Ken, New York

Liked: Cleanliness, property conditions & facilities
Slightly better than ok
Overall, it's functional for an overnight stay. The room is very dormitory like which is expected at this price point. However it is radiator-heated so you have very little control over the temperature and there is no AC. The front desk is polite however they did mislead me into thinking that the room rate included breakfast at check-in.

10/10 Excellent

mc, Durham, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the nicest staff of any hotel I have been in
the staff were so nice and helpful and welcoming- helpiing withe the car and the luggage, een fetching our cups of tea in the morning! very handy location

8/10 Good

Shlomo, Baltimore MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in the city center
My first impression when entering the small hotel lobby was misleading. Indeed the hotel is small but well-maintained. The room was small (I booked single room) without any interesting view from the window but was clean and comfortable, with working desk and very fast internet. Bathroom was also nice and clean. The hotel staff was very friendly and breakfast has a nice selection. Mostly recommended if you are coming for a short business trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Old-Fashioned German Hotel
I loved this place. I'm a big fan of the old-fashioned German business hotels. Small rooms, but personal service and tasty breakfast. Modest, clean, reliable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Clean and comfortable hotel. Free Wifi and a very good selection at breakfast. Staff are very accommodating and I would certainly recommend staying.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes Preis-Leistungs-Verhältnis und sehr freundliches Personal.
Stayed 1 night in Feb 2024
Response from City Partner Hotel Berliner Hof on 26 Mar 2024
Lieber Gast,herzlichen Dank für Ihre tolle Bewertung.Es freut uns sehr, dass wir Ihnen einen angenehmen Aufenthalt ermöglicht haben.Besuchen Sie uns gerne bald wieder.Ihr Team vom City Partner Hotel Berliner Hof

8/10 Good

Anja

Stayed 2 nights in Jan 2024

10/10 Excellent

Pieter-Henk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from City Partner Hotel Berliner Hof on 24 Sept 2023
Lieber Pieter-Henk,vielen herzlichen Dank für diese positive Bewertung.Es freut uns sehr, dass Ihnen Ihr Aufenthalt in unserem Hause so gut gefallen hat.Wir freuen uns schon auf ein Wiedersehen und wünschen Ihnen bis dahin eine gute Zeit.

10/10 Excellent

Giuseppe

Stayed 1 night in Jul 2023
Response from City Partner Hotel Berliner Hof on 11 Sept 2023
Lieber Giuseppe,vielen Dank, dass Sie sich die Zeit für ein positives Feedback genommen.Die Zufriedenheit unsere Gäste hat unsere höchste Priorität und es ist schön, dass Ihnen der Aufenthalt gefallen hat.Wir freuen uns bereits heute, Sie hoffentlich bald wieder bei uns begrüßen zu dürfen.Herzliche GrüßeIhr Team vom City Partner Hotel Berliner Hof

10/10 Excellent

Gislaine

Travelled with family and small children
Liked: Cleanliness, staff & service
Hébergement moderne et bien situé, accessible pr les transports en commun. Le petit déjeuner est très varié, bon et copieux. La chambre était propre et bien agencée, la salle de bain propre et en bon état. Mon seul bémol est que j’ai séjourné avec deux enfants et que nous avons eu une chambre à un étage sans ascenseur et sans climatisation alors que c’est le dernier étage, que nous étions exposés au soleil et que l’hôtel est supposé être climatisé.
Stayed 1 night in Jul 2023
Response from Hotel Berliner Hof on 11 Sept 2023
Dear Gislaine,first of all we would like to thank you for taking the time to rate your visit.The summer heat in the city center is of course not always pleasant but for cooling we offer modern fans in all rooms.We would be happy to welcome you back on colder days.Kind regardsYour team from the City Partner Hotel Berliner Hof

6/10 Okay

Karin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Praktisches Hotel an guter Lage. Hervorragendes Frühstück. Alles vorhanden und in gutem Zustand. Leider war das Zimmer sehr aufgeheizt (Aussentemperatur 30C) Keine Klimaanlage und trotz offenem Fenster vermochten wir auch unter Einsatz des vorhandenen Ventilators die Zimmertemperatur nicht auf ein angenehmes Level zu senken. TV nur ARD und regionale Sender.
Stayed 1 night in Jun 2023

8/10 Good

Volker

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022
Response from Philipp on 13 Nov 2022
Lieber Jan,vielen Dank für Ihre positive Bewertung.Ihr Team vom City Partner Hotel Berliner Hof

10/10 Excellent

Jan

Stayed 1 night in Sep 2022
Response from Philipp on 13 Nov 2022
Lieber Jan,vielen Dank für Ihre positive Bewertung.Ihr Team vom City Partner Hotel Berliner Hof

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jul 2022

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Hoteldirektor on 24 Apr 2022
Lieber Gast, ganz herzlichen Dank für Ihr positives Feedback. Ihr Team vom Hotel

8/10 Good

Sabrina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ausstattung schon etwas älter, dafür aber sehr sauber. Mein Einzelzimmer war unter dem Dach mit Schrägen, sehr gemütlich und das Badezimmer mit Wanne war schön groß.
Stayed 1 night in Jan 2022
Response from Philipp Ludwigs on 12 Feb 2022
Lieber Gast, ganz herzlichen Dank für dieses positive Feedback. Wir freuen uns bereits heute, Sie hoffentlich bald wieder begrüßen zu dürfe. Herzliche Grüße Ihr Team vom City Partner Hotel Berliner Hof

10/10 Excellent

Kolbe

Stayed 3 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

4/10 Poor

Servet Metin

Stayed 4 nights in Oct 2021
Response from Philipp Ludwigs (Direktor) on 27 Oct 2021
Sehr geehrter Herr Metin, wir bedauern sehr, dass Ihnen der Aufenthalt in unserem Hause offentichtlich nicht zugesagt hat. Gerne würden wir erfahren, was wir ändern müssen um Sie in Zukunft zufrieden zu stellen. Ich bedanke mich schon heute für Ihre Rückmeldung und verbleibe mit den besten Grüßen

8/10 Good

EDITH ALISE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with Parking problems.
Nice City Hotel, close to plenty of Eateries, great staff. Only problem is parking. If you have a rather big car you will not be able to use the Hotels own parking as entrance is only 2,1 meter wide (We tried, could not get in). Consequently you are to use street parking, - - if available, and also pay the Hotel €5 for this.
Stayed 1 night in Oct 2021