Superior Room A, Non Smoking | Living area | Flat-screen TV

Reviews of Grand Base Karatsuekiminami

3 out of 5
Grand Base Karatsuekiminami
34 1 Shinkomachi, Karatsu, Saga Prefecture

Reviews

8.8

Excellent

Rating 10 - Excellent. 29 out of 53 reviews" "
Rating 8 - Good. 15 out of 53 reviews" "
Rating 6 - Okay. 6 out of 53 reviews" "
Rating 4 - Poor. 2 out of 53 reviews" "
Rating 2 - Terrible. 1 out of 53 reviews" "

9.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ma Joy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Customer Support on 2 Apr 2024
Thank you very much for choosing our hotel.We also thank you for choosing our hotel for your trip.We are very pleased that you enjoyed your hotel stay with us.We will make every effort to make your stay with us as pleasant as possible, and we look forward to your continued patronage.

8/10 Good

Clint, Sasebo

Liked: Cleanliness, amenities, property conditions & facilities
There is 4 parking spots on the property, but they aren't for guests? I parked in one of the three open and was called to move my car because it was the owner's spot. I was told to take it to paid parking. Room was amazing however. Water pressure in the shower was great.
Stayed 1 night in Oct 2022
Response from Customer Support on 8 Oct 2022
Thank you very much for staying at our hotel.We would also like to thank you again for choosing our hotel out of many hotels. As we do not have our own parking lot, we ask our guests to use coin-operated parking. We apologize for the lack of information. Thank you for your continued patronage.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
10/10 would recommend
Great stay, incredibly comfortable and luxurious room for ¥5,000/person/night for our group. Great location as well.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2020

4/10 Poor

Yospong

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Do not book if you can't read Japanese.
Did not get the prior notice from Hotels.com that we need two set of code, one to enter the building and other to checkin. I didnt get the mail for code or probably it sunk in junkmail. So we freezing outside the bldg for 30min until Hotels.com staff contact the concierge. And anothe half hour reaching our friend who can speak Japanese to contact the concierge for checkin code. The room is clean and cozy but almost everything controlled by fully Japanese control panel. There's a translated manual in the tablet but still very difficult to understand. Hence, if you can't read and speak Japanese do.avoid booking this hotel.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They had an automated check in system that basically did not work. Fortunately, my son speaks fluent Japanese and was able to ring the people to gain access. After a 20-minute phone conversation we were finally able to email them copies of our passports before they would open the doors. After trying to use their online system for about 10 minutes it took about 35 minutes in total to check in. This is not a suitable place for non Japanese speaking people
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

シゲル

とてもきれいで、駐車場も近くにあり 良かったです
Stayed 1 night in Apr 2024
Response from カスタマーサポート 梅月 on 2 Apr 2024
この度は、当ホテルをご利用頂き誠にありがとうございます。また、ご旅行の際に当ホテルをお選び頂き感謝申し上げます。当ホテルでのホテルライフを満喫して頂き大変嬉しく思います。お客様が心地よくご滞在して頂けるよう努めて参りますので、今後とも変わらぬご愛顧のほど宜しくお願い申し上げます。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
アメニティが不十分
スタッフが駐在していないデメリットを強く感じました。人数分のタオルやアメニティが揃っておらず、またティッシュやトイレットペーパーの補充がありませんでした。 少人数(あるいはスタッフ駐在なし)で運営すること自体は仕方ありませんが、サポート体制が整っているのが大前提だと思います。 この地域としては高めの宿泊費を設定しているだけに残念です
Stayed 1 night in Dec 2022

8/10 Good

shinji

Travelled with family
Liked: Cleanliness
Disliked: Amenities
清潔感があって良かったですが駐車場が無かったのが残念でした。

8/10 Good

ショウゴ

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
駐車場が、あると もっといい。
Stayed 4 nights in Oct 2022

8/10 Good

ヨシユキ

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
場所が分かりにくかった。  部屋の床の靴跡らしき汚れの点在が気になった。
Stayed 1 night in Jun 2022

10/10 Excellent

YUKO

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2022
Response from カスタマーサポート on 30 Apr 2022
この度は当ホテルをご利用いただき誠に有難うございます。 今後もお客様にご満足して頂けますよう、努力して参ります。またのお越しを心よりお待ちしております。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
101を予約していたのにチェックインしたら102になっていた。別にどっちでもいいのですが…なぜでしょう?ちゃんとして欲しいです。 3室なのに駐車場が1台しか停められないのが不便です。スペースはあるので使わせてください!
Stayed 1 night in Feb 2022
Response from カスタマーサポート on 17 Feb 2022
この度は当ホテルにご宿泊頂き誠にありがとうございます。 また、多くのホテルの中から当ホテルをお選び頂き重ねて御礼申し上げます。 お部屋指定につきまして、101号室と102号室はリクエストをいただいても、確約でのご指定は出来かねます。誠に申し訳ございません。 また機会がございましたら、ご来館を心よりお待ち申し上げております。 カスタマーサポート

10/10 Excellent

Fujio

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
とてもキレイで快適に過ごせました。 ただ、ティッシュが元々1/3位しかなかったのに替えがなかったのが残念でした。 パジャマがついてるとありがたいです。 チェックアウトがもう少し遅いと嬉しいです。
Stayed 1 night in Feb 2021

10/10 Excellent

Naoko, 佐賀

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
駐車場の台数が足りない
Stayed 1 night in Dec 2020

8/10 Good

katsuko

Travelled with family
Liked: Cleanliness, room comfort
買ってきたお魚を調理出来る宿
唐津という場所がら、道の駅などたくさんあり、食材を買って調理出来るのが良いです。 駐車場が1台分しかないのが難点です。 電話の対応も良くて、総合するととても良かったです。
Stayed 2 nights in Jul 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
唐津駅南口から徒歩すぐ、近くにコンビニもあり便利です。 部屋は広く大変綺麗で、台所用品も充実しています。
Stayed 1 night in Jun 2020

4/10 Poor

Mariko

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2020

10/10 Excellent

atsuko

Travelled with family
Liked: Cleanliness, room comfort
唐津の旅
お部屋は広く清潔感があって快適に過ごせました。キッチン道具もそろってるので夜ご飯は作って食べました。 amazon primeもみれて子供たちも映画をみたり楽しめました。 桜のシーズンだったのでホテルの前の道路が満開で身近なお花見ができました。
Stayed 1 night in Apr 2020
Response from 予約サポート 福嶋 on 18 May 2020
この度は、私どもの施設にご宿泊頂き誠にありがとうございます。 また、桜の写真もご一緒に投稿して頂き、大変嬉しく拝見させて頂きました。 ご滞在中はごゆっくりお寛ぎ出来ましたでしょうか。 今後もお客様に心から満足して頂けるホテルを目指し、サービスや設備の向上に努めて参りますので、お気づきの点等ございましたらお知らせ頂けますと幸いでございます。 次回のご来館を従業員一同心よりお待ち申し上げております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインが上手くいかなかった
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ที่พักดีมาก ไม่ไกลจากสถานีรถไฟ สิ่งอำนวยความสะดวกครบ ที่พักตกแต่งได้ดู modern สะอาดดีครับ
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適な部屋でした
お部屋がとても綺麗で家族で快適に過ごせました。また利用したいです
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
아쉬운 체크인
체크인시 1층에 아이패드에 여권 인식하라는데 찍히지도 않고 체크인을 해야 비밀번호를 알수있는데 숙소주인과 통화했지만 비밀번호를 잘못 알려줘서 또다시 국제전화를 해야만 했다. 예약시 비밀번호를 알려줬으면 이런 번거로운 일이 없었을텐데 좀 아쉬웠다 숙소는 괜찮았음
Stayed 1 night in Sep 2019

10/10 Excellent

CHI SONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良かったです
素敵でした
Stayed 1 night in Dec 2019

10/10 Excellent

PM, 神奈川

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅からも近く、コンビニも徒歩圏内にあるのでとても使いやすい。その上お部屋の中も綺麗なので完璧でした。
Stayed 2 nights in Dec 2019

8/10 Good

Jordan1999, 静岡県下田市

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても綺麗でよかったです。自宅に帰ってきたような感じで、チェックイン時から寛げました。ホテルチェックインとは、別物でした。只一点、駐車場が1台分しかないため、近くのコインパーキングまでいかなければならなかった点です。といっても「次回以降に使うか?」と聞かれれば、「ぜひ利用したい」と思うほどの宿泊施設でした。おすすめです。
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

MO YU

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
勁乾淨
新、勁乾淨、齊全,見識到日本室內裝修手工精緻,地板平滑,牆身牆紙冇接口,好精細,全屋米啡色顏色令人視覺舒服,早上起來不用開燈,光猛,但不剌眼,有乾衣寶十乾衫,只住一晚實在不夠,下次要住多幾日,唯一就只一個車位,先到先得,好彩早到,我泊到啊,lucky~
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

tatsuya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

PENG-CHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

依慧

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素敵な部屋
とても綺麗でリラックスできる空間でした!
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
設備很新也很齊全,房間很大,自助chen in 方便,不用趕時間,離車站近。
Stayed 1 night in Sep 2019

10/10 Excellent

Ada, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地點相當方便,離車站不遠。靜中帶旺。 室內設備新穎齊全。 室內地方全部都很乾淨。 Checkin 手續亦很方便。
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Property conditions & facilities
スムーズにチェックインもでき、快適に過ごせました。
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高です!
大満足です!セキュリティも安心ですし、部屋は冷蔵庫、洗濯機、キッチン、大きなテレビがあり快適に過ごせます。また泊まります! わがままを言わせていただくと、チェックアウトの時間をもう少し遅くして欲しいです。
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
駐車場さえ、困らなければ…
フロント不在の宿泊施設は初めてでしたが、鍵が面倒なだけで、清潔で、過ごしやすく快適でした。 ただ一つ、初日に停めた駐車場は翌日には、別の車が停まっており、管理会社リクリエに電話した所、あー。駐車は1台分ですね…先着順なので、近くのコインパーキングに停めて下さい!と電話を切られ、唖然としました。土地勘のない場所でコインパーキングを探すのは面倒でしたし、宿泊施設は3部屋に対し駐車場は1台分、何よりオペレーターの方の対応に残念な気持ちになりました。 車で出かけられる方は、駐車場に困らない宿泊施設の方がいいと思います。
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔漂亮
只是在入住時門口密碼有小意外不能開,但網上都能即時回覆,問題都解決了
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅近で広くて綺麗 また、キッチン等の設備も充実している 今後参考にしていただくために気になった点が2点あります ①ハンガーにクリップ付きがなく、ズボンやスカートを掛けられない ②使い捨ての髭剃りが欲しかった
Stayed 1 night in Jun 2019