Title: E401 - Top Floor 2BR, Great Value, Prime Location, Perfect for Families! Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire condo # E401 - Top Floor 2BR, Great Value, Prime Location, Perfect for Families! Riverside condo with fitness centre and outdoor pool ![Outdoor pool, a heated pool](https://images.trvl-media.com/lodging/49000000/48530000/48526200/48526175/4c82705b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/49000000/48530000/48526200/48526175/ee01f8ff.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Smart TV](https://images.trvl-media.com/lodging/49000000/48530000/48526200/48526175/dee3ec6b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/49000000/48530000/48526200/48526175/f99c83b1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor dining](https://images.trvl-media.com/lodging/49000000/48530000/48526200/48526175/ae382b00.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Amenities - Policies - Location You can look forward to golfing on-site, a garden and a playground at E401 - Top Floor 2BR, Great Value, Prime Location, Perfect for Families!. Adventurous travellers may like the cycling, kayaking and boating at this condo. Treat yourself to a massage or other spa services. In addition to laundry facilities and a gym, guests can connect to free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). 9.8 Exceptional ### Entire condo 2 bedrooms3 bathroomsSleeps 61300 sq ft ## Popular amenities - - - - Parking available - Dryer - Gym ## Add dates for prices Check-in Check-out Travellers ## About this property ### Entire place You'll have the entire condo to yourself and will only share it with other guests in your party. ### E401 - Top Floor 2BR, Great Value, Prime Location, Perfect for Families! The NUMBER ONE PLACE TO STAY ON THE EAST SHORE OF KAUAI IS THE WAIPOULI BEACH RESORT. Located in Kapaa, this World Class Resort has a central location with easy access to everything that you will want to see and do. Plus, it provides a luxury experience with many opulent amenities for your enjoyment when you are not off seeing the sights of Kauai. E401 is a PENTHOUSE offering the privacy and quiet of having no neighbors on any side. High ceilings in every room and a vaulted ceiling in the Great Room emphasize the open feeling. You will enjoy the beautiful views of the mountains, palm trees and a peak at the ocean. Sleeping Giant, illuminated by the sunrise each morning and again by the reflected glow of the sunset in the evening, is visible from the lanai and two balconies. The high quality of construction of this newer resort is evident throughout the unit; ceiling crown molding, large baseboards, heavy solid core doors, Peruvian tile, central A/C and much more. The stylish interior includes a cook’s kitchen with a Wolf glass cooktop & oven, Sub-Zero refrigerator, GE profile microwave, granite slab counter tops, African Mahogany cabinets and a generous supply of dishes, utensils and pans in the cupboards. Family and guests will enjoy dining inside or outside on the sheltered lanai. Two bedrooms; one with a king-size bed and one with two double beds provide sleeping for 6, (NO uncomfortable sofa bed in the living room). The master bedroom has 2 sinks, a large soaking tub and a separate shower. The second bedroom has a bathroom with 2 sinks and a huge soaking tub. The third bathroom, accessible from all rooms, has one sink and a shower. Located on the fourth floor (top floor) with easy elevator access. Enjoy the elegant design and convenient location, with the beach and boundless Kauai adventures just outside your door. The tropical lagoon pool area features a lazy river with a cave, waterfall, two waterslides and a sand bottomed cove for the little ones to splash in. One of the three sand bottomed hot tubs is a bit cooler so the whole family can enjoy a soak. Other on-site amenities include concierge service, fitness center, business center, two BBQ stations with multiple gas grills and access to Oasis on the Beach (exceptional oceanfront restaurant). Just beyond the pool area is the picture-perfect ocean beach. Lie on the sand on your striped towel or relax in one of the many lounge chairs, both provided by the resort. Some people swim and snorkel here, but it is a bit rocky so you may choose to do this at one of the nearby beaches. Great walking location! Flanked by epic coastline and threaded together by the public bike path (just under 10 miles round trip), this centralized location is the social hub of Kauai. Having recently experienced a trendy transformation, the Old Town of Kapaa maintains its historic charm, yet boasts novel offerings for shopping fun. Also, just across the road from the resort you will find Safeway, McDonalds, Starbucks, a health food store, ice cream shop, nail salon, and other places to meet your daily needs. Restaurants abound for all budgets and tastes. This impressive oceanfront resort features a variety of privately owned suites, condos, apartments and penthouses with state-of-the-art amenities at affordable prices. E401 is managed by Kauai Exclusive and we advertise it on this website, VRBO, and numerous other sites. Kauai Exclusive has local representatives to quickly handle any questions and issues that you might have. W04631004001 tax id # ## Property amenities ### Beach - Beach nearby - Beach towels ### Pool/Spa - Communal pool - Heated pool - Hot tub - Massage - Outdoor pool ### Internet - Available in the condo: Free WiFi ### Parking and transport - Wheelchair-accessible parking and van parking available ### Kitchen - Blender - Coffee grinder - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Electric kettle - Hob - Ice maker - Microwave - Oven - Paper towels - Refrigerator - Toaster - Water dispenser ### Dining - Dining table ### Bedrooms - 2 bedrooms - Bedsheets provided - Sofa bed ### Bathroom - 2.5 bathrooms - Bathtub or shower - Hair dryer - Jetted bathtub - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Living spaces - Dining table - Living room - Separate dining area ### Entertainment - Smart TV with cable/satellite channels ### Outdoor areas - Balcony - Garden - Gas grill - Outdoor furniture ### Laundry - Laundry facilities - Washing machine ### Comfort - Air conditioning ### Pets - No pets allowed ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible parking space - Front entrance ramp - In-room accessibility - Lift - Pool hoist on site - Single level property - Thin carpet in public areas - Tile flooring in public areas - Visual alarms in hallways - Well-lit path to entrance - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible van parking - Smoke-free property ### Services and conveniences - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping (on request) - Iron/ironing board ### Location highlights - In a village - In the mountains - Near a health/beauty spa - Near a hospital - Near the bay - Near the marina - Near the sea - On a river ### Things to do - Bicycle parking - Bicycles - Boat - Farming classes - Golf - Gym - Heated pool - Kayak - Pickleball - Tennis - Water sports equipment - Basketball nearby - Birdwatching nearby - Ecotours nearby - Fishing nearby - Golfing nearby - Hiking/biking trails nearby - Horseback riding nearby - Hunting nearby - Kayaking nearby - Motor boating nearby - Mountain biking nearby - Mountain climbing nearby - Sailing nearby - Scuba diving nearby - Snorkelling nearby - Surfing/bodyboarding nearby - Swimming nearby - Water skiing nearby - Water tubing nearby - Whale watching nearby - Wildlife walks nearby - Windsurfing nearby ### Safety features - Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property) - Smoke detector (host has indicated there is a smoke detector on the property) - Fire extinguisher - Deadbolt lock ### General - At least 80% lighting from LEDs - Bed sheets changed on request - Bicycle parking - Bicycles - Eco-friendly cleaning products used - Energy-saving switches in guestrooms - Farming classes - Garden - Housekeeping (on request) - Local artist showcase - Local culture and ecosystem education - Locally-owned and organised tours and activities - Property located in a resort - Recycling - Reusable coffee/tea filters - Solar energy - Towels (changed on request) - Unit size: 1,300 square feet - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options - Water dispenser usage encouraged - Water-efficient showers - Water-efficient toilets - Wind energy ## Similar properties ![Outdoor pool, a heated pool](https://images.trvl-media.com/lodging/35000000/34090000/34088100/34088058/041371cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Waipouli Beach ResortD407, Beautiful PentHouse 10 Star Reviews GreatValue Waipouli - Pool - Hot tub - Kitchen - Washer 10 Exceptional 101 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=34088058&PinnedHotelID=34088058&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, a heated pool](https://images.trvl-media.com/lodging/33000000/32550000/32546200/32546172/91df29f6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### September Specials!, Weekly Disc. 5 star Reviews! 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Waipouli - Pool - Hot tub - Kitchen - Washer 9.8 Exceptional 147 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=37264790&PinnedHotelID=37264790&HadPinnedHotel=true®ionId=-1&adults=2) ## Policies ### Check-in Check-in time starts at 3:00 PM Contactless check-in and check-out are available Minimum check-in age - 21 ### Check-out Check-out before 10:00 AM Contactless check-out ### Special check-in instructions You will receive an email from the host with check-in and check-out instructions ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Events No events allowed ### Smoking Smoking is not permitted ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed On-site parties or group events are strictly prohibited This property uses wind and solar energy, plus eco-friendly cleaning products Host has indicated that there is a carbon monoxide detector on the property Host has indicated that there is a smoke detector on the property Safety features at this property include a fire extinguisher and a deadlock This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation Property Registration Number 430080010123, TA-161-539-2768-01, GE-161-539-2768-01 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Vrbo Property Mountain View Garden Top Floor E401 AC Resort Pool Restaurant 94 ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C22.06078%2C-159.32000&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=34bIIqwBOihZsXGYjkxems_Jfr8=) Kapaa, HI #### What's nearby - Waipouli Beach - 2 min walk - 0.1 miles - Coconut Marketplace - 15 min walk - 0.8 miles - Lae Nani Beach - 2 min drive - 1.0 mile - Kapa'a Beach Park - 3 min drive - 1.4 miles - Smith's Tropical Paradise - 5 min drive - 1.9 miles #### Getting around - Lihue, HI (LIH) - 14 min drive #### Restaurants - ‪McDonald's - ‬7 min walk - ‪Starbucks - ‬5 min walk - ‪Sensei Sushi Bar And Grill - ‬13 min walk - ‪Waipouli Deli & Restaurant - ‬6 min walk - ‪Kenji Burger - ‬7 min walk ## Frequently asked questions ### Does E401 - Top Floor 2BR, Great Value, Prime Location, Perfect for Families! have a pool? > Yes, this property has an outdoor pool. Pool types include heated pools. ### Is E401 - Top Floor 2BR, Great Value, Prime Location, Perfect for Families! pet-friendly? > No, pets are not allowed at this property. ### What time is check-in at E401 - Top Floor 2BR, Great Value, Prime Location, Perfect for Families!? > Check-in begins at 3:00 PM. ### What time is check-out at E401 - Top Floor 2BR, Great Value, Prime Location, Perfect for Families!? > Checkout is at 10:00 AM. ### Where is E401 - Top Floor 2BR, Great Value, Prime Location, Perfect for Families! located? > Located in Waipouli, this condo building is within 1 mile (2 km) of Waipouli Beach, Fuji Beach and Coconut Marketplace. Kapaa Shopping Center and Lae Nani Beach are also within 2 miles (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## E401 - Top Floor 2BR, Great Value, Prime Location, Perfect for Families! Reviews 9.8 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 77 8 - Good 7 6 - Okay 1 4 - Poor 0 2 - Terrible 1 ### 9.8/10 Cleanliness ### 10/10 Excellent #### Priscilla M. 26 Jun 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Perfect unit for our family We had a wonderful family vacation in Kauai. This unit was perfect and the staff was very attentive! Would definitely recommend!!! ##### Priscilla M. Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Scott G. 16 May 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great vacation spot on the beach Excellent get away on the beach. The grounds are beautiful and clean. Staff is extremely friendly. Would recommend ##### Scott G. Stayed 7 nights in May 2025 ### 10/10 Excellent #### Jeff T. 5 Feb 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Beautiful place Really nice place to stay ##### Jeff T. Stayed 4 nights in Jan 2023 ### 10/10 Excellent #### diann t. 21 Jun 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Graduation family vacation Celebrated my grandson's graduation from high school ##### diann t. Stayed 7 nights in Jun 2025 ### 10/10 Excellent #### Sara E. 28 Dec 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### We'll definitely come back! Our family had the best time staying in this condo. The layout was perfect for us and it was very clean. We liked having views of the ocean and the mountains (sunrises, too) and we all loved the pool and access to the beach. ##### Sara E. Stayed 8 nights in Dec 2024 ### 10/10 Excellent #### Billie T. 22 Jun 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great stay! The pool, room, and grounds were pristine! My kids loved the pool with the slides! Great location in between north and south shore. Great shopping and food all around. We’d definitely stay here again! ##### Billie T. Stayed 8 nights in Jun 2024 ### 10/10 Excellent #### Debby C. 17 Apr 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great place to stay The condo worked out well for my family of 4. The location was great for accessing various places on the island. ##### Debby C. Stayed 7 nights in Apr 2024 ### 10/10 Excellent #### Rebecca m. 29 Aug 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Beautiful rental in paradise This rental had everything we wanted. Tons of space, great location on the east side so you can drive north or south to see the island. Safeway across the street was super convenient, too. ##### Rebecca m. Stayed 6 nights in Aug 2024 ### 10/10 Excellent #### Angelica S. 19 Jul 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### AMAZING The cleanliness of the property and the amenities were spectacular. Thank you for making our first visit to Kauia a memorable one. ##### Angelica S. Stayed 7 nights in Jul 2023 ### 10/10 Excellent #### Joseph W. 11 Aug 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Vacation Great two bedroom, two bath unit. Had everything we needed in the kitchen. Nice appliances including washer/dryer. We would definitely recommend. ##### Joseph W. Stayed 4 nights in Aug 2024 ### 10/10 Excellent #### Stella V. 20 Apr 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Very good Excellent ##### Stella V. Stayed 7 nights in Apr 2024 ### 10/10 Excellent #### Verified traveller 22 May 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Modern 2BR Condo, Excellent Location Modern large kitchen, 2BR, 3batths. Very quiet and comfortable, Great location for exploring the island with Safeway and Starbucks across the street, Easy, straightforward parking and entry instructions, good communications. ##### Verified traveller Stayed 4 nights in May 2024 ### 10/10 Excellent #### Brandy R. 24 Mar 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Everything you need! This is the second time we've stayed at Waipouli Beach Resorts. The location makes it the perfect place for us to explore the island. Getting in is as easy as remembering a code, no key or card needed. The condo is spacious, modern and clean. It's well stocked with all the things you would expect and some extras. I appreciated the welcome coffee and snack. The property is beautiful. The kids love the pool and beach. There were plenty of lounge chairs for this mama to just lay back and relax on without feeling like I had to get up at the crack of dawn to reserve one. Safeway is literally across the street for all your grocery needs. I absolutely recommend it! ##### Brandy R. Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Britnee B. 31 Oct 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Fabulous! Very clean, accomadating. Extra for cleaning but it was so nice to leave everything and not worry about clean up. I will definitely be using this place again!🌈❤️🌈 ##### Britnee B. Stayed 7 nights in Oct 2022 ### 10/10 Excellent #### Kyoko U., Victoria, bc, canada 30 Aug 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Second stay here This is the second time I have stayed with my family in this unit. The resort is lovely and well maintained. The location is convenient for us. The unit is very quiet - we've never heard our neighbours. ##### Kyoko U. Stayed 14 nights in Aug 2022 ### 10/10 Excellent #### Nathan L. 7 Apr 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Fantastic Kauai Condo I cannot stress enough how wonderful this condo was for my family of 5. Check-in and communication with the owners was easy and they respond quickly. The condo looks exactly like it does in the pictures. The condo is clean and spacious. All of the beds are comfortable. Location is central on the island so an easy 20-30 minute ride to south shore or north shore. Lots of great restaurants within less than 1 mile walk. Safeway right across the street for any items you may need. The pool and property and great as well. The only one downside is the beach. The beach is rocky and not a beach to lay out on or swim in the ocean, but there are plenty of other great beach areas close by. The beach at this location has great tide pools and my kids loved looking for crabs and fish in the pools when we walked along the beach. Overall would highly recommend this condo and we hopefully will be back sooner rather than later. ##### Nathan L. Stayed 8 nights in Mar 2025 ### 10/10 Excellent #### Kathleen O. 25 May 2019 #### Fabulous week in Kauai The condo was just as described and as shown in the pictures. The location in the complex was great and it was easy to get to the pool, restaurant and parking lot. Richard was very helpful when we had questions and was very accommodating for a few special requests we had. We would would definitely stay here again. The area was great and it was an easy drive both north and south so we were able to enjoy most of the island with very little driving. Thanks Richard for opening your awesome place to us. ##### Kathleen O. Stayed 6 nights in May 2019 ### 8/10 Good #### Rebecca B. 20 Jan 2025 Liked: Cleanliness, check-in, location, listing accuracy #### Nice place We had a nice stay. There is a gentleman at the management company who is very unpleasant and started the trip off with a bad note. But otherwise it was a decent stay. The unit was clean and comfortable. The kitchen was nice and well stocked. I didn’t understand why they had a coffee machine and coffee but no cream or sugar. Everywhere else I have stayed has had cream and sugar. So bring your own. The view is the parking lot. There are a lot of other units with much better views. The hallway noise carries into the unit, so it can be loud at times. ##### Rebecca B. Stayed 6 nights in Jan 2025 ### 10/10 Excellent #### Kristina G., Denver, CO 23 Jul 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great family vacation Our family of four stayed in the unit and it was fantastic! Perfect location halfway between north and south parts of the island and so many good restaurants in Kapa’a! The pool area was great and we used it every day. The only thing we wished was better was the hours of the restaurant. It was only open from like 3-9pm. So you couldn’t get lunch or pool drinks at all…which was strange for a “resort”. I will say we had a fantastic dinner there on our last night though. Other than that it was perfect! ##### Kristina G. Stayed 6 nights in Jul 2023 ### 10/10 Excellent #### Verified traveller 31 Jul 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### This was a great property for a family. The central air conditioning welcomed, and the kitchen set up was especially nice. We didn't really use the kitchen that much but it was great to have dinnerware, glassware, and cutlery in good condition for take out meals. ##### Verified traveller Stayed 3 nights in Jul 2022 ### 6/10 Okay #### Oscar M. 25 Jul 2022 Liked: Cleanliness, location, listing accuracy #### A so-so option for our vacation It fit our needs - Accessible parking; access to the unit w/o stairs; 2-BR suite with accessible bathrooms; reasonably well equipped; located near shopping & restaurants for services & our meals. However, every day at both rush hours, traffic (construction-driven) was horrible. (It's likely to be less horrific once work is completed, although likely not gone even then.) And, the online listing features balconies that are south-facing and that were, therefore, unusable on any sunny day or even on a partly cloudy day. Next, instructions for 1) our arrival and 2) our stay and 3) our departure were 1) initially vague ("Contact your rental host ..."), then untimely relative to the date of our arrival, 2) missing some information (e.g., the code for the pool gate; what to do about trash we accumulated during our week-long visit), and 3) missing any information or instructions whatever regarding the check out process. (We did what was reasonable, then we left.) Finally, we felt besieged by communications from multiple sources regarding aspects of our visit - from VRBO, from RentalHost, from Kauai Exclusive, and from different sources within K.E. We were constantly unsure who to ask for missing information (We wanted a single consistent point of contact that had some sense of continuity with our arrangements and could meet all our needs). Based mostly on that final point, as long as this complexity remains as a hallmark of the VRBO experience, we will not try VRBO again any time soon for a vacation. ##### Oscar M. Stayed 7 nights in Jul 2022 ### 10/10 Excellent #### Amanda F. 13 Jul 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great place! Spacious condo with lots of perks for a family. Great pool & beach! ##### Amanda F. Stayed 5 nights in Jul 2022 ### 10/10 Excellent #### Sarah Z., United States 18 Jun 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great location! Our stay at this condo was perfect four what we needed. Great location, comfortable accommodations, nice pool, and close access to the ocean! We’d definitely stay here again and would recommend to friends. ##### Sarah Z. Stayed 7 nights in Jun 2022 ### 8/10 Good #### Brianna C. 9 Jun 2022 Liked: Cleanliness, check-in, location #### Great location, great property, but poorly stocked kitchen & no help from management This is the 5th time we have stayed at Waipouli Beach Resort. The resort location is extremely convenient, the property is well kept-up, and it's a great place for memories to be made. The unit itself was great, beds were comfortable, and we will stay at the resort again in the future. This is the 2nd or 3rd time we have rented through VRBO with Kauai Exclusive Management. While they can be good with communication, they do not stock the condos well at all. It is the absolute bare minimum and a huge disappointment. For condos that have full nice kitchens (stove top with 5-6 burners), granite counter tops, etc., they only give 2 small frying pans. This made mornings with our kids challenging when we wanted to make simple things like pancakes and eggs. There were no measuring cups. There was one tiny mixing bowl and one huge one....again...a challenge when fixing meals for a family of just 4 people.... When I addressed the lack of kitchen items to Kauai Exclusive management, they told me someone would deliver the requested/needed items. 2 days later, we still didn't have them. I finally had to call the management company and was told that we would not be receiving the items and that the items the kitchen was stocked with was "the standard" and no additional items would be delivered. This was frustrating and disappointing -- I had thought Kauai Exclusive Management was in the "customer service" business.....their company as a whole apparently isn't. Per my interaction with their company, they do not represent the owners of their property well at all. If someone requests something as basic and straightforward as measuring cups, they shouldn't be denied that simple item (an item that is typically in every kitchen). Beyond Kauai Exclusive Management, Taylor who works for them is an absolute gem. When I spoke with her on the phone and expressed my disappointment with her company and their "standard" lack of stocking basic kitchen items, Taylor went above and beyond and took time out of her own personal schedule and used her own money to get those items (plus some special treats for our kids) and dropped them off for us. It was greatly appreciated. While she was the star performer and we truly appreciated her, Kauai Exclusive Management was a huge let-down and disappointment. Renters should just be aware --- you may have to pay money out of your own pocket for basic kitchen items to stock their kitchens.... ##### Brianna C. Stayed 10 nights in May 2022 ### 8/10 Good #### Shannon A. 8 Jun 2022 Liked: Cleanliness, check-in, communication Disliked: Listing accuracy #### Inaccurate description Overall, my family of 6 had a great time! The location is okay, not great, but I previously knew that traffic around Kapaa is always bad. The online description when we booked said this was for 6 people and the room included a sofa bed. Well… that’s not the case. There’s a king bed in one room and two single beds in the other room. No sofa bed. We discovered this the day or two before we left, as I contacted the property about something else. When I asked management about having inaccurate descriptions of the room online, they suggested I go buy an air mattress once I got to Kauai. Really???? I was also told that I should have booked directly with the property management company’s website instead of a third party website like vrbo (As I I magically know what company manages all the properties) because their website shows correct information. We ended up bringing an air mattress and pump from home, as an online search of availability of local stores (Walmart, Target, etc) showed not much available as far as air mattresses go. Other than that, the property was great! We loved the pool, the ability to rent bikes/boogie boards/umbrellas/etc directly from the hotel, the spacious room, the contactless check in and check out, and more. ##### Shannon A. 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