The vast majority of the service here was A++. Alberto was always there to give you a ride to wherever you wanted to go even providing his whatsapp number to call him directly. The service in the restaurants was excellent. Marlene, Wendy, Gabriela were some of those who provided terrific service among many others. The pool service was also terrific. We found that the workers here worked extremely hard and they should really be commended. The infinity pool was unbelievable. The water was just perfect and the view to the water from the pool was great. It was the best pool at a resort that we have been in. We were not as thrilled with Chic Cabaret or the food in most of the restaurants. I guess we are food snobs but we found that the food was lacking. As far as the Chic, I tried reserving over a month before getting there but was told to wait until the last week before coming for a final date. Well I didn't think that would end up putting us in the back row to the side of the stage. And the food may have been good but the fish they had was not to our liking and there was a set menu so anything else was out of the question. As far as the show there were some decent performers and I know I shouldn't compare the two but we have been to shows in NYC as well as local shows which outshined this by a lot. I would have been fine with either a decent seat or decent food but received neither. Also, we could do without the entire presentation when you check in.
Comment from Hotel Management
18-Aug-2019 by Lizeth Arratia/ Hospitality Manager , Hotel Management
Thank you for choosing TRS Yucatan Hotel as your vacation destination and for sharing your opinion about your experience.
It is great to know that you left with such a positive impression of the attention provided by some staff members as well as our infinity pool.
On the other side, we regret to know that our gastronomy and the Chic Cabaret dinner show were not up to your expectations. We appreciate your observations regarding some improvement areas, for sure they will be shared with the Management.
We hope to have the opportunity to welcome you back in the future.