Ratings based on 337 verified reviews

4.7 out of 5
85% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller from new york

Posted 18-Sep-2019
beautiful resort , friendly staffs and good foods
5 out of 5
by a verified traveller

Posted 13-Sep-2019
Staff was very friendly . Variety of restaurant to eat at .
Comment from Hotel Management
14-Sep-2019 by Lizeth Arratia/ Hospitality Manager , Hotel Management
Dear guest, We would like to thank you for your preference and for sharing your opinion about your stay at TRS Yucatan Hotel. We are glad to know you enjoyed the friendliness of our staff and the variety of restaurants. It will be truly a pleasure to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
5 out of 5
by a verified traveller from Oregon

Posted 03-Sep-2019
Very beautiful place to get away from busy life. Food in buffets needs improvement, everyday same food is what you get tired of. Huge property, expect to wait a while to get a cart, or walk a good amount of distance to get someplace. Mosquito spray is much needed, its a tropical place with many bugs. Other then that enjoyed a well taken care of property with excellent service. Thank you👍
Comment from Hotel Management
06-Sep-2019 by Kenia Rodriguez/Hospitality Manager, Hotel Management
Dear Guest, We want to thank you for giving us your confidence and allowing us to receive you during your holidays in the Caribbean. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We trust that you had a safe trip back home and truly hope to welcome you again to offer you a much better experience. Kind regards, Kenia Rodriguez Hospitality Manager
5 out of 5
by a verified traveller from Mérida, Yucatán

Posted 02-Sep-2019
We had a great time, the place is really nice and all the staff are always client focused
Comment from Hotel Management
03-Sep-2019 by Lizeth Arratia/ Hospitality Manager , Hotel Management
Dear guest, Thank you for choosing TRS Yucatan Hotel to spend your vacations and for sharing your opinion about your stay. It is great to know you had a fantastic time in our hotel and that you especially enjoyed the attention to detail provided by our staff. We hope to welcome you back soon. Kind regards, Lizeth Arratia Hospitality Manager
3 out of 5
by a verified traveller from Dallas

Posted 25-Aug-2019
The property was beautiful but I was disappointed in my overall experience. When we got there, the sheets were dirty and we had to ask multiple time to get them changed. Although there were many restaurants available on the property, they did a poor job of telling what was open when so we would go to a restaurant on the other side of the property only to find out it was closed. Also, they did not do a good job about sharing what was going on on the property so unless you came across it, you didn't know there was even an event. Overall, I'm disappointed in my experience while there.
Comment from Hotel Management
25-Aug-2019 by Lizeth Arratia /Hospitality Manager, Hotel Management
Dear guest, We would like to thank you for sharing your opinion regarding you recent experience at TRS Yucatan Hotel. It is regrettable to know that you were disappointed by your overall experience. We appreciate your feedback regarding some areas of opportunity. You can rest assured that we will give the proper follow-up to your observations in order to keep providing memorable stays to all our guests. We do hope to have the opportunity to change your impression on a future stay. Kind regards, Lizeth Arratia Hospitality Manager
4 out of 5
by a verified traveller

Posted 18-Aug-2019
The vast majority of the service here was A++. Alberto was always there to give you a ride to wherever you wanted to go even providing his whatsapp number to call him directly. The service in the restaurants was excellent. Marlene, Wendy, Gabriela were some of those who provided terrific service among many others. The pool service was also terrific. We found that the workers here worked extremely hard and they should really be commended. The infinity pool was unbelievable. The water was just perfect and the view to the water from the pool was great. It was the best pool at a resort that we have been in. We were not as thrilled with Chic Cabaret or the food in most of the restaurants. I guess we are food snobs but we found that the food was lacking. As far as the Chic, I tried reserving over a month before getting there but was told to wait until the last week before coming for a final date. Well I didn't think that would end up putting us in the back row to the side of the stage. And the food may have been good but the fish they had was not to our liking and there was a set menu so anything else was out of the question. As far as the show there were some decent performers and I know I shouldn't compare the two but we have been to shows in NYC as well as local shows which outshined this by a lot. I would have been fine with either a decent seat or decent food but received neither. Also, we could do without the entire presentation when you check in.
Comment from Hotel Management
18-Aug-2019 by Lizeth Arratia/ Hospitality Manager , Hotel Management
Dear guest, Thank you for choosing TRS Yucatan Hotel as your vacation destination and for sharing your opinion about your experience. It is great to know that you left with such a positive impression of the attention provided by some staff members as well as our infinity pool. On the other side, we regret to know that our gastronomy and the Chic Cabaret dinner show were not up to your expectations. We appreciate your observations regarding some improvement areas, for sure they will be shared with the Management. We hope to have the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
5 out of 5
by a verified traveller

Posted 11-Aug-2019
Comment from Hotel Management
11-Aug-2019 by Lizeth Arratia/ Hospitality Manager , Hotel Management
Dear guest, Thank you for your preference and for sharing your excellent rating about your experience at TRS Yucatan Hotel. We will be delighted to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
5 out of 5
by a verified traveller from Georiga

Posted 25-Jul-2019
Beautiful infinity pool! Alejandro and breakfast everyday was amazing! The beach had a lot of seaweed was the only thing
Comment from Hotel Management
26-Jul-2019 by Lizeth Arratia/ Hospitality Manager , Hotel Management
Dear Patti, Thank you for choosing TRS Yucatan Hotel to spend your recent vacations and for sharing your feedback about your stay. We are glad to know that you liked the infinity pool and the attention provided by Alejandro. We will be delighted to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
5 out of 5
by a verified traveller

Posted 23-Jul-2019
Comment from Hotel Management
24-Jul-2019 by Lizeth Arratia/ Hospitality Manager , Hotel Management
Dear guest, Thank you for choosing TRS Yucatan Hotel as your vacation destination and for sharing your rating about your experience. We will be delighted to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
4 out of 5
by a verified traveller

Posted 21-Jul-2019
Comment from Hotel Management
23-Jul-2019 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Guest, Thank you very much for rating our TRS Yucatan Hotel. We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again. Greetings from the Caribbean, Kenia Rodriguez Hospitality Manager