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El Dorado Seaside Suites Palms by Karisma - Adults only - All Inclusive

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On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
Indoor pool, 4 outdoor pools, free pool cabanas, pool umbrellas

Overview of El Dorado Seaside Suites Palms by Karisma - Adults only - All Inclusive

El Dorado Seaside Suites Palms by Karisma - Adults only - All Inclusive

4.5 out of 5

4.1/5 Very good

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Explore the area

  • Popular LocationXpu-ha Beach5 min drive
  • Popular LocationCenote Cristalino7 min drive
  • Popular LocationTaj Mahal Cenote10 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)29 min drive

Choose dates to view prices

About this area

Kantenah

Located in Kantenah, El Dorado Seaside Suites Palms by Karisma - Adults only - All Inclusive is on the beach. While the natural beauty of Xpu-ha Beach and Akumal Beach can be enjoyed by anyone, those looking for an activity can explore Riviera Maya Golf Club. Xel-Há Park and Ecopark Kantun Chi are also worth visiting. Discover the area's water adventures with scuba diving and parasailing nearby, or enjoy the great outdoors with horse riding and ecotours.
Popular Location

What's nearby

  • Xpu-ha Beach - 5 min drive
  • Ecopark Kantun Chi - 6 min drive
  • Cenote Cristalino - 7 min drive
  • Taj Mahal Cenote - 10 min drive
  • Chikinha Cenote - 14 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 75 min drive

Restaurants

  • Arrecifes — 1 min walk
  • Culinarium — 1 min walk
  • Bloved Lounge & Restaurant - 6 min drive
  • Royal Grill - 6 min drive
  • Paparazzi - 10 min drive

About this property

El Dorado Seaside Suites Palms by Karisma - Adults only - All Inclusive

Elegant adults-only hotel on the beach
Catch some rays at the beach or spend the day relaxing at El Dorado Seaside Suites Palms by Karisma - Adults only - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 11 restaurants. All 380 rooms boast indoor private hot tubs and deep soaking bathtubs, plus in-room free WiFi and LCD TVs with satellite channels. Other amenities available to guests include free minibar items, furnished balconies and 24-hour room service.
El Dorado Seaside Suites Palms by Karisma - Adults only - All Inclusive offers 380 forms of accommodation with indoor private hot tubs and DVD players. Rooms open to furnished balconies. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Kantenah hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include an outdoor tennis court, a lazy river, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Free uncovered valet parking on site
  • Limited on-site parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–10:00 AM
  • 11 restaurants
  • 3 swim-up bars, 4 poolside bars, 11 bars/lounges and 1 beach bar
  • 24-hour room service

Things to do

  • 4 outdoor pools
  • Access to nearby outdoor pool
  • Aerobics classes
  • Beach volleyball
  • Beach yoga
  • Bike tour information
  • Bike parking
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Outdoor tennis court
  • Private picnics
  • Sauna
  • Snorkelling
  • Steam room
  • Yoga classes

Conveniences

  • Banquet hall
  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • Business centre
  • A meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - Swedish
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch LCD TV
  • DVD player
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private indoor hot tub
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Sensimar Resort Riviera Maya Gourmet All Inclusive Kantenah
Sensimar Resort Riviera Maya Gourmet All Inclusive
Sensimar Riviera Maya Gourmet All Inclusive Kantenah
Sensimar Riviera Maya Gourmet All Inclusive
Sensimar Resort Riviera Maya Gourmet All Inclusive Kantenah
Sensimar Resort Riviera Maya Gourmet All Inclusive
Sensimar Riviera Maya Gourmet All Inclusive Kantenah
Sensimar Resort Riviera Maya Gourmet All Inclusive by Karisma
Sensimar Resort Riviera Maya Gourmet All Inclusive Karisma
Hotel Sensimar Resort Riviera Maya, Gourmet - All Inclusive
Sensimar Resort Riviera Maya, Gourmet - All Inclusive Kantenah
Sensimar Riviera Maya Gourmet All Inclusive Karisma Kantenah
Sensimar Riviera Maya Gourmet All Inclusive Karisma
Sensimar Resort Riviera Maya Gourmet All Inclusive

Frequently asked questions

4.1
Very good
Rating 5 - Excellent. 34 out of 61 reviews
5 - Excellent 56%
Rating 4 - Good. 10 out of 61 reviews
4 - Good 16%
Rating 3 - Okay. 12 out of 61 reviews
3 - Okay 20%
Rating 2 - Poor. 2 out of 61 reviews
2 - Poor 3%
Rating 1 - Terrible. 3 out of 61 reviews
1 - Terrible 5%

4.7/5

Cleanliness

4.2/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

3/5 Okay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Got locked outta the room and no one really helped us. But other then that it was great
Stayed 5 nights in Jun 2021

3/5 Okay

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
It would be helpful to have more english speaking service staff available. Though all of the staff was polite the language barrier at times became very frustrating and at times resulted in unavoidable errors such as food orders and directions.
Stayed 7 nights in May 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort and package trip was amazing! By far the best bang for your buck I have found. The customer service and food are excellent the rooms are phenomenal and clean the resort is huge but easy to get around everywhere it was top notch! Cannot wait to go back.
Stayed 3 nights in May 2021