Dear Glenn, We regret that your recent visit fell short of your expectations in some regards. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards not only in our service but also in the overall feel of our hotel. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit to the city.Sincerely,Hotel Management

Dear Amanda, We are truly sorry to hear about the inconvenience you experienced with your room key during your stay, and we are disappointed to learn that the actions of other guests affected your time with us. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. We hope you will revisit and give us another chance to provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear brandon, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear Caronda, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. We always strive to be transparent, so we apologize for any miscommunication and frustration this may have caused. It was a pleasure having you as our guest, and we look forward to exceeding your expectations on your next visit.Sincerely,Hotel Management

Dear Jenny, We regret to learn about the negative experience you had with your reservation and extend our sincerest apologies for any inconvenience you may have encountered. Please allow us to look into the matter further to determine what went wrong, and we will take the necessary steps to ensure that these issues do not occur in the future. Thank you for bringing this to our attention, and please do not hesitate to reach us if you have any further concerns.Sincerely,Hotel Management

Dear Freddy, Thank you for providing us with your feedback regarding your recent stay at Extended Stay America. Our associates are truly sincere in their level of service and genuine hospitality. We love it when their efforts are recognized and when we get to read how they made our guests feel welcome. Reviews like yours solidify the daily standards we strive to achieve for each guest! It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in Kansas City.Sincerely,Hotel Management

Dear Martin, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Shontrella, Thank you for being our guest. Our motto is to deliver a clean and comfortable hotel experience to all guests who enter our door. We are sorry you could not have a pleasant stay and that we did not meet all your expectations. Your notes for updating the room's condition are shared with the relevant team. Also, our housekeeping team is instructed to double-check the rooms before delivering them to the guests. Please give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Scott, Thank you for sharing fantastic feedback about your stay at Extended Stay America! Our entire team is thrilled that you had a great experience. It was a pleasure hosting your visit, and we look forward to hosting it again soon.Sincerely,Hotel Management

Dear Joseph, Thank you for choosing Extended Stay America. We're delighted to see that you enjoyed your stay and appreciate your kind remarks highlighting our cleanliness and decor. We strive to provide exceptional service and ambiance to all our guests, and we hope to welcome you back for another enjoyable stay soon.Sincerely,Hotel Management

Dear Guest, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Please return for a better experience when you travel back to our area.Sincerely,Hotel Management

Dear Marisol,Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to enhance and maximize our guest services. We hope to have the pleasure of welcoming you back on a future visit.Sincerely,Hotel Management

Dear Makenzie, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Karen, Thank you for posting a review of your recent visit to our hotel. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management

Dear Judith, We're delighted to hear you were satisfied with your stay at Extended Stay America! Your comfort is our priority, and we're glad you enjoyed the cozy bed and functional amenities. We appreciate your positive remarks about the grab-and-go breakfast. It's fantastic to know you'd choose us again. We look forward to welcoming you back for another enjoyable stay. Sincerely,Hotel Management

Dear Lynn, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Your remarks about updating the rooms are shared with our Brand Leaders for quick action. Considering our comfortable and clean rooms, please stay again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Sergio, Thank you for the excellent review of Extended Stay America. We are so glad our location worked well for you and that our location near the airport was perfect for your travel plans. On behalf of everyone here, we invite you to stay with us again the next time you visit!Sincerely, Hotel Management

Dear Alexis, We apologize for the behavior of our associates and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. Moreover, we apologize for your concerns regarding the lack of housekeeping service in certain areas of our hotel. Please be assured that we have taken note of all the problems you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Clyde, Thank you for staying with us and sharing your review. We are glad you enjoyed your stay and appreciate your kind words about our team's gracious hospitality. Your compliments are both rewarding and encouraging, and we will share this with the team to let them know their efforts are appreciated. On behalf of all of us at Extended Stay America, the pleasure was ours, and we look forward to welcoming you back!Sincerely,Hotel Management

Dear Karen, We deeply regret that your recent stay was anything other than satisfying. Our sincere apologies for the inconvenience caused by the unpleasant odor you encountered in your room. We take this matter seriously and will be addressing it with our housekeeping team to ensure a more pleasant and refreshing environment for our guests. Further, we apologize for any displeasure caused by some inconsiderate guests. Your feedback is invaluable in helping us improve our services, and we will review your concerns with the appropriate individuals to ensure a more pleasant experience for future guests. We hope you will consider giving us another chance in the future to provide you with the outstanding service and comfort you deserve.Sincerely,Hotel Management

Dear Michael, We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard of service we are typically known for, and we appreciate your feedback. Rest assured, we will address this matter with our housekeeping team to prevent such oversights in the future. Your comfort and satisfaction are important to us, and we regret any inconvenience caused. We hope this isolated instance will not keep you from revisiting us in the future, as we are wholly committed to redeeming your confidence in our hotel.Sincerely,Hotel Management

Dear Amanda, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for any frustration this undoubtedly caused. Unfortunately, technical issues arise from time to time, and we are sorry for not being able to resolve this immediately. Moreover, we apologize for the behavior of our associates at the front desk for not being courteous towards our guests and not conducting themselves professionally. We will address these issues appropriately to ensure a smooth reception whenever you book at our hotel. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Jacob, Thank you for being our guest. It is glad to know you had a pleasant stay. However, we are sorry for the inconvenience caused. We have shared your remarks about the condition of the room with our housekeeping team to address. Our front desk team is always available to help you and make your time with us comfortable. Please give us a second chance to deliver the experience you should always expect from our hotel. Sincerely,Hotel Management

Dear Tiffany, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize for any inconvenience you may have faced. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management