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Reviews of Fortune Park Moksha - Member ITC Hotel Group

4 out of 5
Fortune Park Moksha - Member ITC Hotel Group
Strawberry Hills, Satobari, Near Dal Lake, Dharamshala, Himachal Pradesh

Reviews

8.4

Very good

Rating 10 - Excellent. 31 out of 86 reviews" "
Rating 8 - Good. 38 out of 86 reviews" "
Rating 6 - Okay. 12 out of 86 reviews" "
Rating 4 - Poor. 5 out of 86 reviews" "
Rating 2 - Terrible. 0 out of 86 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Prashant

Travelled with family
Disliked: Property conditions & facilities
We have booked this hotel for 2 nights for delux room but we haven't got the proper view post checking with reception they said all rooms of full of proper view. Also their toilet flush was not working properly. Have asked to repair it but problem was not solved. We have requested to change the room. Hotel staff has shown us othem room on same floor. The toilet flush problem was same in that room also. So they have shown room on newly renovated rooms on ground floor. Room was nice and specious and there is no issue in flush tank here. Another concern here there is no direct lift to reception or restaurant. The food is ok there are no verities in breakfast. Also there was some smell is coming from jungle area so we have to close the balcony glass. The hotel staff was very cooperative. Overall experience is ok but not that much good since we have paid 20k paid for 2 nights.
Stayed 2 nights in Apr 2024

8/10 Good

Poorvi

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 18 Mar 2024
Dear Ms. Poorvi, Namaste !! Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Regards,Arun VermaGeneral Manager

8/10 Good

Amol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 2 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Sir, Namaste !! We're delighted to hear that our establishment met your expectations and you enjoyed your stay with us. Our team is consistently dedicated to providing comfortable and hassle-free experiences for our valued guests. We want this place to feel like your home away from home. We hope to welcome you back in the near future for another satisfying experience. Your feedback is appreciated and it helps us to strive for continuous improvement. Regards,Arun VermaGeneral Manager

8/10 Good

Muskan

Travelled with partner
Liked: Cleanliness, staff & service
Good service and nice location Not in mc leodganj so traveling to the main tourist areas can be a hassle
Stayed 2 nights in Sep 2023
Response from General Manager on 5 Mar 2024
Dear Ma'am, Namaste !! Thank you for taking the time to share your experience with us. We're thrilled to hear you enjoyed both our service and location. As we always strive to provide the finest hospitality for our guests, your positive words about our service are much appreciated. We understand your concerns about the distance between our hotel and the main tourist areas in McLeod Ganj. The location was chosen with the aim of providing a tranquil and serene environment away from the bustling city noise, just as much as the convenience of being within reach of the local sights. Your feedback is crucial to us. It helps us to align our services more closely with the needs and expectations of our guests. We look forward to welcoming you back and assure you of an even better experience on your next visit. Once again, thank you for your kind words and constructive feedback. We appreciate your understanding and patience as we strive to make your stay nothing less than memorable. Regards,Arun VermaGeneral Manager

10/10 Excellent

Neeraj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything wsa ok
Response from Anil on 7 Dec 2022
Thanks for kind words

10/10 Excellent

Vini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing restaurant service!!! Very good staff in housekeeping and reception, helped us in every aspect! Thank you
Stayed 5 nights in Sep 2022
Response from Anil on 1 Oct 2022
Thanks for your kind words kindly do visit again soon

8/10 Good

Manoj

Service at the hotel was excellent. Signage for guests driving in could be more visible. A breakfast only fare option would be great. Overall a very pleasant stay
Stayed 4 nights in Jul 2022
Response from Anil Chandel on 1 Aug 2022
Thanks for kind words kindly do visit again soon.

10/10 Excellent

Sarvottam

Stayed 1 night in Apr 2022
Response from Anil on 7 Dec 2022
Noted

10/10 Excellent

Vijay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will strongly recommend !!
Location - excellent, just a few minutes away from Mcleodgunj. Staff- extremely courteous and eager to please. Room very comfortable and clean, superb housekeeping. Toilet - clean and toiletries replaced daily. Staff enquires daily about any housekeeping needs. Food- delightfully delicious and a very good spread. They can keep a ready reckoner for the list of tv channels in the room. Unfortunately sauna was under repair during our 4 night stay. We thoroughly enjoyed our stay and will certainly come back to this property
Stayed 4 nights in Apr 2022
Response from Anil on 7 Dec 2022
Thanks for kind words

10/10 Excellent

alexandra

Stayed 2 nights in Apr 2022
Response from Anil on 7 Dec 2022
Noted

8/10 Good

Nirav

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2022
Response from Anil on 7 Dec 2022
Noted

10/10 Excellent

Shalini

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located hotel with scenic views. Amazing staff and great food (breakfast- and dinner- buffets on the house). It was a very relaxing vacation, the weather worked in our favor as well. Would definitely visit again!
Stayed 7 nights in Dec 2021
Response from Rajesh Minhas on 16 Jan 2022
Dear Ms.Shalini, It was a pleasure having you stay with us at Fortune Park Moksha, McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

10/10 Excellent

Sandeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent They made us feel VIP Food, room service , housekeeping and they provided all information
Stayed 2 nights in Aug 2021
Response from Rajesh Minhas on 1 Nov 2021
Dear Guest, It was a pleasure having you stay with us at Fortune park Moksha McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Minhas Front Office Manager

6/10 Okay

Satish

Travelled with family
Liked: Cleanliness
A Decent but average hotel
It was an OK hotel. Staff tried to be helpful but they could not manage the crowd in restaurant . Rooms , corridors are all very dated and cleanliness in corridors , pathways is avg.
Stayed 1 night in Aug 2021
Response from Rajesh Minhas on 1 Nov 2021
Dear Guest, Thank you for your valuable feedback.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Wifi, swimming pool, gym were not working. Table tennis table was not in good condition. Rooms initially given to us had very small, unsittable balconies although on request the manager changed one of the rooms with one big balcony room.
Stayed 3 nights in Jun 2021
Response from Rajesh Minhas on 6 Jul 2021
Dear Mr. Garg, Namaste & Thank You for your feedback. We regret for the inconvenience caused to you during the stay with us at Fortune Park Moksha. Unfortunately we were not operational with Swimming Pool, Gym & Kids zone as per Covid protocol from 1st October 2020 till end of June 2021. The service has been resumed from 2nd July 2021 onward. Your room was shifted from a standard room to a Fortune Club Room without any extra cost, where you would have noticed the balcony size. Club rooms are 1000++ priced higher in terms of rate. Thank you for your feed back.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Rajesh Minhas on 30 May 2021
Thank for your review. We look forward to welcome to back soon in near future.

8/10 Good

Verified traveller

Travelled with family and small children
It was a great hotel with a good view. I will like to come again later.
Stayed 1 night in Feb 2021
Response from Rajesh Minhas on 5 Feb 2021
Dear Guest, It was a pleasure having you stay with us at Fortune Park Moksha, McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Team Fortune Park Moksha

10/10 Excellent

Prateek, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very good hotel and great staff. Food at the hotel is very good and breakfast is just awesome. A little more items in the menu will be appreciated.
Stayed 4 nights in Dec 2020
Response from Rajesh Minhas on 15 Dec 2020
Dear Mr. Prateek, Namaste Thank You for a positive review. Feedback on menu taken.

10/10 Excellent

Gurinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Rajesh Minhas on 4 Jul 2021
Thank you for reviewing us. We look forward to see you soon in near future.

10/10 Excellent

Sagar, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatest place, impeccable service. Great job ITC.
Stayed 2 nights in Nov 2019
Response from Rajesh Minhas on 17 Aug 2020
Dear Guest, It was a pleasure having you stay with us at Fortune park Moksha McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Minhas Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of snow-clad mountains from the viewing point.
Stayed 1 night in Nov 2019
Response from Rajesh Minhas on 17 Aug 2020
Dear Guest, It was a pleasure having you stay with us at Fortune park Moksha McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Minhas Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Rajesh Minhas on 17 Aug 2020
Dear Guest, It was a pleasure having you stay with us at Fortune park Moksha McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Minhas Front Office Manager

6/10 Okay

Hannah

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Seen better days
Place is tired and old looking. Only one restaurant as the cafe bar in the photos is a couple of sofas in the lobby with no one ever serving. Front of house and travel staff could do with some customer service training. Manager and the waiters in the Orchid staff were very friendly and efficient. Ok for a nights stay.
Stayed 1 night in Sep 2019
Response from Rajesh Minhas on 4 Jul 2021
Dear Guest, Warm greetings from all the team at Fortune Park Moksha, McLeod Ganj. On behalf of the management of Fortune Park Moksha, McLeod Ganj, I would like to thank you for staying with us. At Fortune Park Moksha, McLeod Ganj we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Park Moksha, McLeod Ganj. In the meantime, once again, may I extend my sincere regret to you and once again thank you for your understanding. Thank you,

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2019
Response from Rajesh Minhas on 4 Jul 2021
Thank you for the review

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Really thin walls; bathrooms need refurbishment
The hotel has REALLY THIN walls... you could hear the television (the dialogue, conversation, EVERYTHING) from the room next door. Bathrooms are okay; reasonably clean. But, the place needs a total refurbishment.
Stayed 1 night in Jul 2019
Response from Rajesh Minhas on 4 Jul 2021
Dear Guest, Warm greetings from all the team at Fortune Park Moksha, McLeod Ganj. On behalf of the management of Fortune Park Moksha, McLeod Ganj, I would like to thank you for staying with us. At Fortune Park Moksha, McLeod Ganj we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Park Moksha, McLeod Ganj. In the meantime, once again, may I extend my sincere regret to you and once again thank you for your understanding. Thank you,

4/10 Poor

Gurinder

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Local hotel toilets
Very poor toilets. Balcony was good. Considering toilets room price should be 1/3rd.
Stayed 2 nights in Jul 2019
Response from Rajesh Minhas on 4 Jul 2021
Dear Mr. Gurinder, Warm greetings from all the team at Fortune Park Moksha, McLeod Ganj. On behalf of the management of Fortune Park Moksha, McLeod Ganj, I would like to thank you for staying with us. At Fortune Park Moksha, McLeod Ganj we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Park Moksha, McLeod Ganj. In the meantime, once again, may I extend my sincere regret to you and once again thank you for your understanding. Thank you

6/10 Okay

Saurabh

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needs Renovation - Old property
Its an old property and needs an refurbishment badly. The condition the wood work is bad. The Swimming pool water was pathetically dirty and even later I observed people were swimming in t-shirts and shorts instead of proper swimwear
Stayed 1 night in Jun 2019
Response from Rajesh Minhas on 4 Jul 2021
Dear Mr. Saurabh, Warm greetings from all the team at Fortune Park Moksha, McLeod Ganj. On behalf of the management of Fortune Park Moksha, McLeod Ganj, I would like to thank you for staying with us. At Fortune Park Moksha, McLeod Ganj we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Park Moksha, McLeod Ganj. In the meantime, once again, may I extend my sincere regret to you and once again thank you for your understanding. Thank you

4/10 Poor

Rohinder

Disliked: Room comfort
Really worse experience ended up
Really expensive no services , too much hidden cost ls, we paid 4000/- taxfor one day only. Bill to be paid was 28000 for three nights basic room but we ended up paying 37000/-. Will never come back again....
Stayed 3 nights in Jun 2019
Response from Rajesh Minhas on 4 Jul 2021
Dear Mr. Rohinder, Warm greetings from all the team at Fortune Park Moksha, McLeod Ganj. On behalf of the management of Fortune Park Moksha, McLeod Ganj, I would like to thank you for staying with us. At Fortune Park Moksha, McLeod Ganj we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Park Moksha, McLeod Ganj. In the meantime, once again, may I extend my sincere regret to you and once again thank you for your understanding. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Rajesh Minhas on 17 Aug 2020
Dear Guest, It was a pleasure having you stay with us at Fortune park Moksha McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Minhas Front Office Manager

10/10 Excellent

Vinita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm and nice place
Very nice hotel very calm place away from hustle bustle of the city
Stayed 2 nights in Jun 2019
Response from Rajesh Minhas on 17 Aug 2020
Dear Guest, It was a pleasure having you stay with us at Fortune park Moksha McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Minhas Front Office Manager

8/10 Good

Tarun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Rajesh Minhas on 17 Aug 2020
Dear Guest, It was a pleasure having you stay with us at Fortune park Moksha McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Minhas Front Office Manager

8/10 Good

Becca

Liked: Cleanliness, property conditions & facilities, room comfort
Lots of amenities in a hard to reach area
The views from this hotel make it worth the trek. From what I could see of other hotels, I think it is probably the nicest in the area as well. My room was large with a wonderful balcony looking out onto a wooded hillside. In the mornings there were large monkeys on the balcony. I ate at the hotel restaurant a few times. The wait staff was excellent and the food was good, though the meals I had in town in McLeodganj and Dharamshala were better. The travel desk staff helped me get to where I wanted to go, but they were very pushy constantly trying to upsell ride packages. They also kept quoting higher prices to me than their signage listed, so keep an eye out for that. I pushed back quite a bit to get the listed prices. Had a great massage and facial at the hotel spa. Would recommend taking advantage of those services as the prices for spa treatments were amazing. The hotel is not very old, but I think the weather in the region is very rough on buildings. Some of the outside spaces were rather worn. There was staff repainting sections of the hotel during my stay. No robes, but there was a safe, ironing board and iron, climate control, TV, large bed, nice shower, hairdryer, and amazing views of the mountains and forests.
Stayed 2 nights in Mar 2019
Response from Rajesh Minhas on 17 Aug 2020
Dear Guest, It was a pleasure having you stay with us at Fortune park Moksha McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Minhas Front Office Manager

8/10 Good

Mahesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Rajesh Minhas on 17 Aug 2020
Dear Guest, It was a pleasure having you stay with us at Fortune park Moksha McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Minhas Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Rajesh Minhas on 17 Aug 2020
Dear Guest, It was a pleasure having you stay with us at Fortune park Moksha McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Minhas Front Office Manager

8/10 Good

Gautam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely stellar service!
We picked Fortune Park Moksha because it was the only 4-star property in the area and surrounds. The property is perched on a mountain side with expansive views of the valley below on one side and of snow-capped peaks on the other! For a 4-star hotel, it lacked some of the luxury elements and there was some construction noise on top of our room that disturbed our baby but the one thing that surprised us was how amazing the service was! The staff would not say no to any of our requirements. Traveling with a young baby, we often needed food that would be suitable for our baby and the staff, along with the restaurant chefs were happy to oblige with whatever we wanted cooked. It was like having our own personal kitchen :-)! There was also always a follow-up phone call to make sure that the food was as per our expectations. The buffet breakfast had a wide variety of delicious choices. The South Indian was top class! The Travel Desk was always able to arrange a car for us at a short notice. We got our laundry done here too and the staff took enough care to notice a tiny pre-existing rip in one of the clothes and even offered to stitch it for us!! The spa is fairly decent as well. All in all, a great place to stay! Highly recommended!
Stayed 5 nights in Oct 2018
Response from Rajesh Minhas on 11 Dec 2018
Thank You for your response. We look forward to welcome you back sometime in near future.

8/10 Good

Navjot

Liked: Staff & service, property conditions & facilities, room comfort
Great for out of country guests
My family and I looked at every option in the area and found this to be the best for out of the country guests. The staff were extremely helpful and friendly, the amenities were sufficient and we all enjoyed our stay. There were a few minor things (shower a bit grimy and old) that were expected but this is the best hotel in the area. The spa was a nice treat along with the pool. The views are also fantastic.
Stayed 3 nights in Oct 2018
Response from Rajesh Minhas on 11 Dec 2018
Thank You for your response. We look forward to welcome you back sometime in near future. Kind Regards!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in area! Great service and nice yoga area.
Stayed 6 nights in Aug 2018
Response from Rajesh Minhas on 17 Aug 2020
Dear Guest, It was a pleasure having you stay with us at Fortune park Moksha McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and service but above all a very good team of people who take care of all your needs with a smiling face. All the people working at the property deserve a five star rating.
Stayed 3 nights in Jul 2018
Response from Rajesh Minhas on 17 Aug 2020
Dear Guest, It was a pleasure having you stay with us at Fortune park Moksha McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you

8/10 Good

ANSHUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Rajesh Minhas on 17 Aug 2020
Dear Guest, It was a pleasure having you stay with us at Fortune park Moksha McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property for stay
Our experience at fortune Moksh was great. We stayed for four nights. We had rooms with balcony view was beautiful. Staff is courteous and very helpful. Food was great buffet has plenty of choice. Highly recommended property if you are staying around dharamshala.
Stayed 4 nights in Apr 2018
Response from Rajesh Minhas on 4 Jul 2021
Dear Guest, It was a pleasure having you stay with us at Fortune Park Moksha, McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

6/10 Okay

art, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. If anything, the staff over solicitous. Good bed, great shower. No bath. Downsides were the evening meals, which weren’t great quality, the terrible restaurant music (Kenny G miss hits) on the same eternal loop morning and evening and the overall lack of wall soundproofing. This meant that noise from adjacent rooms and corridor was invasive through out the night and morning. The breakfast was very good, staff super friendly, good views and all very clean.
Stayed 3 nights in Apr 2018
Response from Rajesh Minhas on 4 Jul 2021
Dear Guest, It was a pleasure having you stay with us at Fortune Park Moksha, McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

10/10 Excellent

Mustafa Shoaib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Rajesh Minhas on 17 Aug 2020
Dear Guest, It was a pleasure having you stay with us at Fortune park Moksha McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you

8/10 Good

Dhiraj

Liked: Staff & service, property conditions & facilities
Good hotel
Great hotel and friendly staff. Rooms are however not noise proof.
Stayed 1 night in Feb 2018
Response from Rajesh Minhas on 17 Aug 2020
Dear Guest, It was a pleasure having you stay with us at Fortune park Moksha McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you

8/10 Good

Nainnoor Singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at a wonderful location.
Amazing Stay At A Wonderful Scenic Location. Only Let Down Was The Missing Smile and a Bit Cold Reception Staff rest everything was great. Amazing Breakfast spread and Comparatively Good Restaurant Staff. Everything about the property is good my suggestion would be just only if the staff could be more warm it would be a great property. Hands down It Is The Best Property at Dharamshala But That Cannot be taken for arrogance.
Stayed 2 nights in Mar 2018
Response from Rajesh Minhas on 4 Jul 2021
Dear Mr. Singh, It was a pleasure having you stay with us at Fortune Park Moksha, McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

8/10 Good

Tapan, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Location
High in the mountains, outside the town. The services are of high quality and the staff is very helpful. 2 night stay was very comfortable.
Stayed 2 nights in Feb 2018
Response from Rajesh Minhas on 4 Jul 2021
Dear Guest, It was a pleasure having you stay with us at Fortune Park Moksha, McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All facilities of the hotel is good but the bed is not comfortable.
Stayed 1 night in Feb 2018
Response from Rajesh Minhas on 4 Jul 2021
Dear Guest, It was a pleasure having you stay with us at Fortune Park Moksha, McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

8/10 Good

Raj, san Fran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel out of the city near local villages
Great place to walk out side the hotel Walk or hike to near by villages
Stayed 4 nights in Feb 2018
Response from Rajesh Minhas on 4 Jul 2021
Dear Guest, It was a pleasure having you stay with us at Fortune Park Moksha, McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

8/10 Good

Rory

Disliked: Cleanliness, property conditions & facilities
Location makes up for anything negative
Overall ok but little dated but lovely area and good views. Close to attractions
Stayed 2 nights in Jan 2018
Response from Rajesh Minhas on 17 Aug 2020
Dear Guest, It was a pleasure having you stay with us at Fortune park Moksha McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you

10/10 Excellent

Karan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with awesome staff..
Great hotel and an awesomely friendly staff.. A great experience overal..
Stayed 3 nights in Jan 2018
Response from Rajesh Minhas on 17 Aug 2020
Dear Guest, It was a pleasure having you stay with us at Fortune park Moksha McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you

10/10 Excellent

Charanjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was amazing. The rooms are very clean and spacious. The quality of service was excellent. Truly luxurious.
Stayed 2 nights in Dec 2017
Response from Rajesh Minhas on 4 Jul 2021
Dear Mr. Charanjit, It was a pleasure having you stay with us at Fortune Park Moksha, McLeod Ganj. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you,