Ratings based on 82 Verified Reviews

3.7 out of 5
83% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from omaha NE

very nice and relaxing place with beautiful gtound

Posted 08-Apr-2018
love this place very beautiful garden and fruits tree beautiful view we enjoy our boat ride and breakfast was very good staff was very friendly and so kind to wait for us late at night
4 out of 5
Recommended
for Couples
by A verified traveller

Unique experience

Posted 29-Mar-2018
Pros: Location
Cons: Bigger pool, food
This resort is located next to a river and to get to the hotel you need to take a boat which was a unique experience. Remember to bring insect repellent as the resort is located within the jungle.
4 out of 5
Recommended
for Everyone
by A verified traveller

Remote, but not completely remotely located

Posted 15-Feb-2018
It is located at a very beautiful location on the other side of River Kwai Noi. There's nothing much to do around the hotel unless you take the boat to the other side of the river. But the service is flawless. You can take the Hotel's long tail boat at almost anytime until 6pm. Breakfast and Dinner buffet are pretty good. Don't expect to stay in and watch TV in the room because you're supposed to go places. TV reception is bad because it is in the jungle.
1 out of 5
by A verified traveller

so much potential, completely neglected

Posted 04-Jan-2018 on Hotels
the hotel has a lot of potential but unfortunately they seem to get major business through tour groups and don't care about maintenance and upkeep (our first room had a balcony with holes and a bench that broke when a 70kg person was trying to sit. the hotel is reachable by car if driving to lawa cave - as such there's significant traffic considering the location.
5 out of 5
Recommended
for Everyone
by A verified traveller from Malaysia

Quiet getaway!

Posted 26-Dec-2017
If you are planning your stay at the river kwai properties especially serenata group of hotels - dont book outside tours on that day - just enjoy the facilities and activities at the resort for a day and then check out and head to our outside tours.
4 out of 5
Recommended
for Everyone
by A verified traveller from Bangkok

Beautiful location

Posted 23-Oct-2017
Pros: The gardens and surrounding area.
Cons: Wifi.
Location: Hellfire pass & museum. A must. And if driving back by car to Bangkok, River Kwai Bridge and the Tiger Temple (fortunately no drugged real tigers!).
Plus: beautiful, well-maintained gardens: don't miss out on walk towards Lava Cave and Gravel Beach. Nice mini-theatre for shows of local minority people dance performances. Rooms afford privacy and are quiet - perfect for a good night's sleep. Minus: despite extensive menu on offer, it's not easy to find healthy, non-oily food options and vegetarians are not catered for at all. No mobile phone, 3G reception. Wifi highly unreliable and only if at all available around lobby area. Apart from the Manager who is very friendly and helpful, staff don't exactly go out of their way to be friendly. A missed opportunity was the fact that the pier on the river was not at all as shown in the picture. It would make such a great dinner venue, but sadly it does not appear to be used for anything other arriving and departing boats. Resort is about 40km from Hellfire Pass & Museum and 70km from Kanchanaburi city and River Kwai bridge. Having your own car is very handy, if not essential in order to visit these sites. But all in all, a perfect getaway for a relaxing stay in a most beautiful part of the country.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Oct-2017
Great ambiance! The ride to and from the hotel in a long tail boat was an added experience that made you feel like a real forest adventure
3 out of 5
by Charlotte

Ok. But a bit too much like a posh prison.

Posted 18-Jun-2017 on Hotels
The hotel is in an amazing part of the world. What I didn't realise is that there are only free transfers from the hotel on arrival and departure. due to its isolation (which is admitabily why I booked it) it's impossible to leave the resort without paying for a longboat transfer (7 min journey costing 1200 baht each way) then the cost of having to book a taxi on top. Or book a very expensive planned activity. The resort was fine. A bit tired in places but that didn't matter as it was in such a great spot. The room was a bit musty but again it's the jungle! It just left a bad taste in my mouth not being able to afford to leave the resort.
4 out of 5
by A verified traveller

Worth the boat ride

Posted 02-May-2017 on Hotels
This place was advertised as being in the NP but it's a fair way away actually
3 out of 5
Recommended
for Everyone
by A verified traveller from sydney

Exotic location

Posted 21-Nov-2016 on Wotif
Relaxing and quiet. Comfortable rooms, good food,very atmospheric, not hot and close to other activities. A little maintenance will be in order.