Beautiful hotel, great location, but no smiles
Posted 25-Feb-2019 on Hotels
I was excited to get out of Bangkok and go to the countryside. Kananchaburi has a rich history and Erawan Falls. It also has tons of fat old men, mostly Australians, with young Thai women, treating them like commodities, with their mates. It made me want to puke.
Natee was a beautiful hotel, with great rooms and a good breakfast, but the most unfriendly front desk staff I have seen in Thailand. If the woman at the front desk smiled, her face would crack. The other just kept shooing me from the desk, telling me to take a seat. They spent most of their time on the computer, and if I asked a question, I felt like I was disturbing them. After having the friendliest and most accommodating staff in Bangkok, this cold and unfriendly treatment was surprising. No one smiled at my sawadee and no one smiled at my kup kun ka, which everyone else in Thailand appreciated and I practiced and used. Stay here for the room, the pool, the location on the river. Just don't expect friendly or accommodating service from the staff.
Comment from Hotel Management
13-Mar-2019 by NH, Hotel Management
Thank you for your give us for your feedback. We will put this case to priority first to improve our service as per standard.