Porch

Reviews of Ramada by Wyndham Kamloops

3.5 out of 5
Ramada by Wyndham Kamloops
555 Columbia St W, Kamloops, BC

Reviews

6.8
Rating 10 - Excellent. 231 out of 1001 reviews" "
Rating 8 - Good. 310 out of 1001 reviews" "
Rating 6 - Okay. 194 out of 1001 reviews" "
Rating 4 - Poor. 115 out of 1001 reviews" "
Rating 2 - Terrible. 151 out of 1001 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Chris

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from VR on 20 Apr 2024
Hi Chris, It's noticeable from your rating of our hotel that your recent visit did not meet your expectations, and we sincerely apologize we fell short in this instance. We strive to exceed our guests' expectations; thus, we take poor experiences very seriously here. We would appreciate more clarity on your issues, as that would allow us to identify areas for improvement and enhance the overall experience for you and other guests in the future. We hope to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and for taking the time to review us. We appreciate both.Warm Regards,Guest Experience TeamRamada Kamloops

10/10 Excellent

Leeman

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, easy parking
Stayed 2 nights in Feb 2024
Response from VR on 13 Apr 2024
Thank you for staying with us. We look forward to see you again.

6/10 Okay

Jeremy

Disliked: Property conditions & facilities
Don’t have the room I booked.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 11 Apr 2024
Hello Jeremy, Thank you for staying with us on this journey and for your review. We strive to deliver a great guest experience, but it's clear that your time with us did not fully meet your expectations. We are sorry that you did not receive the room type you were looking for. In the future, we recommend you book directly through the hotel's brand website or call the hotel directly to guarantee a particular room type. When booking on third-party channels, room types are never guaranteed. You only get to make a preference, which is subject to hotel availability after direct bookings are assigned their guaranteed room types. We hope this information is helpful, and we look forward to another opportunity to exceed your expectations and share a more positive experience. Thank you for choosing us. Safe travels!Warm Regards,Guest Experience TeamRamada Kamloops

10/10 Excellent

Alvin

Stayed 2 nights in Mar 2024

2/10 Terrible

harjit

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 9 Apr 2024
Hi Harjit, It's noticeable from your rating of our hotel that your recent visit did not meet your expectations, and we sincerely apologize we fell short in this instance. We strive to exceed our guests' expectations; thus, we take poor experiences very seriously here. We would appreciate more clarity on your issues, as that would allow us to identify areas for improvement and enhance the overall experience for you and other guests in the future. We hope to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and for taking the time to review us. We appreciate both.Warm Regards,Guest Experience TeamRamada Kamloops

6/10 Okay

lucille

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from HB on 29 Mar 2024
Thank you for your review! We apologies for any inconvenience experienced and hope we can provide a better service next time, we hope to see you again!

10/10 Excellent

Gurjeet Singh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from VR on 25 Mar 2024
Thank you for staying with us. We hope to see you again!

6/10 Okay

John

Travelled with partner
Liked: Staff & service, amenities
We felt the room wasn’t well lit. The toilet had a broken flush lever. There wasn’t any wash cloths in the bathroom. Didn’t really like the bed, it felt like I was going to roll out of it.
Stayed 1 night in Feb 2024
Response from VR on 24 Feb 2024
Hi John, it's regrettable to learn your recent visit did not meet your expectations. Our primary goal is always to exceed our guests' expectations, so we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and for taking the time to review us. We appreciate both. Warm Regards,Guest Experience Team Ramada Kamloops

10/10 Excellent

Hardeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from VR on 24 Feb 2024
Thank you for staying with us. We hope to see you again :)

2/10 Terrible

cory

Disliked: Staff & service
Snoby female staff
Stayed 3 nights in Feb 2024
Response from HB on 10 Feb 2024
Hi Cory we are disappointed to hear that your stay did not meet expectations, we do apologies about the encounter you had with our staff and we are doing everything we can to resolve this problem.

10/10 Excellent

Rick

Stayed 1 night in Feb 2024
Response from VR on 24 Mar 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Thomas

Stayed 1 night in Jan 2024
Response from RP on 1 Feb 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Nasty smell near the hot tub that was almost unbearable and the rooms felt dirty
Stayed 1 night in Jan 2024
Response from VR on 29 Jan 2024
Hi Michael, We are sorry to learn that you did not find your accommodation with us to be satisfactory. We apologize for any disappointment with our product/service and would like to know in more detail about your issues so we can take corrective measures for your future visits. Thank you for taking the time to review us. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Safe travels! Warm Regards, Guest Experience Team Ramada Kamloops

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from RP on 25 Jan 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Midori

Stayed 1 night in Jan 2024
Response from Customer Care Team on 9 Feb 2024
Hi Midori, it's regrettable to learn your recent visit did not meet your expectations. Our primary goal is always to exceed our guests' expectations, so we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and for taking the time to review us. We appreciate both.Warm Regards,Guest Experience TeamRamada Kamloops

10/10 Excellent

Amy

Stayed 1 night in Jan 2024
Response from RP on 3 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 12 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 12 Jan 2024
Hi Jamie, We are sorry to learn that you did not find your accommodation with us to be satisfactory. We apologize for any disappointment with our product/service and would like to know in more detail about your issues so we can take corrective measures for your future visits. Thank you for taking the time to review us. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Safe travels!Warm Regards,Guest Experience TeamRamada Kamloops

8/10 Good

Jade

Stayed 1 night in Jan 2024
Response from VR on 28 Jan 2024
Thank you for the review. We are excited to welcome you again.

6/10 Okay

Dennis

Travelled with partner
Liked: Cleanliness, staff & service
Lipstick on a pig mindset is evident here. Poor attempts at cosmetic cover ups. I would imagine it’s hard in todays economy to keep up with issues.
Response from VR on 10 Feb 2024
Hi Dennis, it's regrettable to learn your recent visit did not meet your expectations. Our primary goal is always to exceed our guests' expectations, so we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and for taking the time to review us. We appreciate both.Warm Regards,Guest Experience Team Ramada Kamloops

10/10 Excellent

Mary-Louise, Mount Currie

Stayed 1 night in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Thank you for the 5 out of 5 rating, Mary-Louise! It's great to be at the receiving end of such a wonderful rating, and we hope you had an exceptional stay with us. It was a pleasure to host you, and we look forward to having you back at Ramada Kamloops many more times in the future. Enjoy your travels & Happy New Year! Warm Regards,Guest Experience TeamRamada Kamloops

10/10 Excellent

Ritu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from VR on 18 Dec 2023
Thank you so much for your review. We are looking forward to welcome you again :)

10/10 Excellent

Joshua

Stayed 1 night in Dec 2023
Response from VR on 18 Dec 2023
Thank you so much for your review. We are looking forward to welcome you again :)

2/10 Terrible

Satinder

Travelled with family
Disliked: Property conditions & facilities
No heat no lock Street light comes in the night time Hallways dirty
Stayed 1 night in Dec 2023
Response from VR on 10 Dec 2023
Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations entirely. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area. Warm Regards, Guest Experience Team Ramada Kamloops

8/10 Good

Isabelle, Maple Ridge

Travelled with partner
Liked: Staff & service
Pretty view from my room of the mountains and good breakfast place. I didn’t care much for the room itself but it did just fine for the night. Average hotel conditions.
Stayed 1 night in Dec 2023
Response from VR on 9 Dec 2023
Thank you for your review. We look forward to welcome you again.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on 1 Dec 2023
Hey Katherine, Thank you for the positive review. We appreciate it. We hope your stay at Ramada Kamloops was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.

2/10 Terrible

Myles

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Metal sticking out of the bed frame constant hitting on the feet
Stayed 2 nights in Nov 2023
Response from VR on 17 Dec 2023
Thank you Myles for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations entirely. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area. Warm Regards, Guest Experience Team Ramada Kamloops

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were everything I needed for a one night stay. Good TV selection, clean room and walking distance to eateries. The price was also very affordable.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 30 Nov 2023
Dear Norman, We are always pleased to receive feedback from our guests in relation to their stays at Ramada Kamloops, and we are thrilled to hear that our hotel was a great match for your needs on this trip. We are glad that you found the room clean and price affordable, and it's nice to read that our location suited you. We are also happy to know that our TV channel selection was to your satisfaction, and we hope your stay was comfortable and you had easy access to everything you needed. Thank you for choosing our hotel for your accommodations and leaving us a 5-star review. We really appreciate both. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Warm Regards,Guest Experience TeamRamada Kamloops

8/10 Good

Phil

Stayed 1 night in Nov 2023
Response from Customer Care Team on 16 Dec 2023
Thank you for your review. We look forward to welcome you again.

6/10 Okay

Melissa

Stayed 1 night in Nov 2023
Response from VR on 9 Dec 2023
Thank you for your review. We look forward to welcome you again.

8/10 Good

Bobbi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute older hotel, basic rooms, close to restaurants and a spa is located in the hotel. Overall a pleasant stay. The elevator is tiny so we walked up the stairs to the third floor many times. Great for aerobic workouts
Stayed 1 night in Oct 2023
Response from VR on 19 Nov 2023
Thank you for staying with us. We hope to see you again!

8/10 Good

jamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 3 nights in Nov 2023
Response from VR on 14 Nov 2023
Thank you for staying with us. We look forward to welcome you again!

10/10 Excellent

Jennifer

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The manager on staff when we check in was extremely nice and very helpful
Stayed 1 night in Nov 2023
Response from HB on 11 Nov 2023
Thank you Jennifer for us. We are glad you found your stay pleasant and we hope to host you sometime again.

6/10 Okay

Gracy

Business traveller
Liked: Staff & service
will avoid stay here in future
Stayed 1 night in Nov 2023
Response from VR on 9 Nov 2023
Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations entirely. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Warm Regards,Guest Experience TeamRamada Kamloops

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities
I was travelling with a uHaul trailer. Parking is difficult for vehicles towing trailers. Hotel is on a busy street with no curbside parking.
Stayed 1 night in Oct 2023
Response from VR on 4 Nov 2023
We are sorry to hear that you encountered difficulties finding street parking during your stay, despite it being available. Your feedback is important to us, and we will investigate this issue to ensure that future guests do not face a similar inconvenience. We apologize for any inconvenience this may have caused you.

10/10 Excellent

Eyasu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good like cleaning, quite and customer service
Stayed 1 night in Oct 2023
Response from Gk on 4 Nov 2023
Hey Eyasu, Thank you for the positive review. We appreciate it. We hope your stay at Ramada Kamloops was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.

6/10 Okay

Yarah

Disliked: Cleanliness, staff & service
it was okay. staff was relatively nice but not extremely welcoming.
Stayed 1 night in Oct 2023
Response from Gk on 1 Nov 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We deeply value the opinions of our guests, and we're truly sorry to hear that your experience did not meet your expectations. Thank you for bringing these issues to our attention, and we hope to have the opportunity to host you again in the future.

8/10 Good

Teressa

Stayed 1 night in Oct 2023
Response from VR on 19 Nov 2023
Thank you for staying with us. We hope to see you again!

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gk on 1 Nov 2023
Thank you for the review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good for price
Good for the price. Great location close to TRU and numerous restaurants and services. Room in East Wing. Pet friendly with $20 surcharge. When we arrived the heater was unplugged - room was very cold and took hours to warm. Blankets were thin and duvet would have been nice.
Stayed 1 night in Oct 2023
Response from VR on 29 Oct 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We deeply value the opinions of our guests, and we're truly sorry to hear that your experience did not meet your expectations. Thank you for bringing these issues to our attention, and we hope to have the opportunity to host you again in the future.

6/10 Okay

Tanya

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on 1 Nov 2023
Hi Tanya, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations entirely. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Warm Regards,Guest Experience TeamRamada Kamloops

8/10 Good

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
The front end staff are excellent. They make the stay perfect
Stayed 1 night in Oct 2023
Response from VR on 22 Oct 2023
Thank You. We look forward to see you again!Ramada by Wyndham

6/10 Okay

Dean

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Business stay
Hotel staff were extremely friendly and helpful. Room was very dated however comfortable. Noise from other rooms and hallway was extremely disruptive. For the budget price, one can't complain, however if you are looking for a restful quiet rest, not the choice.
Stayed 1 night in Oct 2023
Response from VR on 29 Oct 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We deeply value the opinions of our guests, and we're truly sorry to hear that your experience did not meet your expectations. Thank you for bringing these issues to our attention, and we hope to have the opportunity to host you again in the future.

2/10 Terrible

Laurice

Travelled with family
Disliked: Cleanliness
Filthy room. Appears to have fist holes in door, mould in shower, terrible smell of a cat that had sprayed the room. Brought to attention of desk clerk and he told me he would pass on my concerns to manager when they arrive in two days! Never again.
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 13 Oct 2023
Hi Laurice, We are very disappointed to read your review of our hotel. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. We take guest feedback very seriously, and we will have your comments additionally reviewed by our maintenance and housekeeping departments to ensure our standards of upkeep and cleanliness are maintained at all times. Furthermore, we will see to it that our staff does a better job of airing out the rooms moving forward. We also want you to know that we always try to give our guests a fresh room if notified of any issues at check-in. We are saddened to read that you feel that you wouldn't stay with us again. We are sure that you will not have the same experience on another occasion, and we hope you will reconsider. We know we can do better, and it would be an honor to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Warm Regards,Guest Experience TeamRamada Kamloops

2/10 Terrible

Dyreen

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Care Team on 14 Oct 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Care Team on 12 Oct 2023
Hey Barry, Thank you for the positive rating. We appreciate it. We hope your stay at Ramada Kamloops was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Warm Regards,Guest Experience TeamRamada Kamloops

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on 27 Sept 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Hamza

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in Sep 2023
Response from Customer Care Team on 28 Sept 2023
Hi Hamza, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay, and we would like to know in more detail about the issues so that we can take corrective measures for your future visits. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Warm Regards,Guest Experience TeamRamada Kamloops

6/10 Okay

Krista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on 27 Sept 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Glen

Disliked: Property conditions & facilities
In disrepair and poor condition. Inadequte parking. Hot tub out of order. Horrible beds. Uncomfortable.
Stayed 1 night in Sep 2023
Response from Customer Care Team on 27 Sept 2023
Hi Glen, We are very disappointed to hear that you had so many issues during your recent stay. This is not the type of experience we want for our guests, and we are sorry for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. We take guest feedback very seriously, and we will review all your comments in detail and put them to good use for the betterment of the guest experience. As for parking, it is a significant concern in the city due to space constraints. Nevertheless, we provide convenient parking for our guests and try our best to accommodate all our guests for this facility. We would dearly love to have more parking available for our visitors, but unfortunately, space around our property is very much at a premium. We still apologize for any inconvenience caused. Thank you for considering our accommodation for your stay in Kamloops and taking the time to post your review. We know we can do better, and it would be an honor to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Warm Regards,Guest Experience TeamRamada Kamloops