Ratings based on 136 Verified Reviews

4.4 out of 5
85% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Tucked away with beautiful ambience

Posted 12-Sep-2017
The hotel was quite fitting for a getaway in the middle of nature. The villas themselves were very beautiful from an artistic side and the design of the pool and the fitting with the rest of the areas of the villas. We liked everything the bell had to offer and also helped us get a motorcycle from a reputable contact they deal with. The one downside is that its not on a main road or area so when you come at night its a bit of a narrows roads down to the entrance. With a motorbike it worked wonderful. About 45 minutes from downtown phuket town - 20-25 from patong beach which is quite nice - all motorcycle times. The breakfast was exactly what is required - no expectation on an exceed expectations or selection - its a menu you order from that get delivered to your room which was also quite good to dine at the table infront of the pool.
Comment from Hotel Management
20-Sep-2017 by Matthias Maraczi - Sales & Marketing Manager, Hotel Management
Dear Bilal, Thank you for taking the time to leave a review of our property. We are looking forward to welcome you back. Kind regards, Matthias Maraczi Sales & Marketing Manager
3 out of 5
by A verified traveller

Posted 05-May-2017 on Hotels
Credit card machine was not working. It would be a great trouble if you didn't plan to pay in cash. Many lizards around...kind of horrifying to tourists living in the city. Staff were polite though.
Comment from Hotel Management
21-Jun-2017
Dear guest, Apologies for the non-working creditcard machine. This sometimes happens when there is malfunction with the phone line. Glad you were able to sort it out by paying cash, or otherwise we would have sorted out a different solution for you. Yes, there are lizards around. It is a tropical island, which means there is sunshine, mosquitos, lots of nice beaches, drunk tourists and lizards. Not sure what you expected before booking Phuket ? They are very harmless though and actually eat the mosquitos that are much more annoying. Thank you for pointing out our staff, that for us is most important and valuable. We will gladly pass on your compliment to the team. Looking forward to welcoming you back
5 out of 5
by Christopher

Clean and great service

Posted 07-Apr-2017 on Hotels
Amazing!!
Comment from Hotel Management
20-Apr-2017
Dear Christopher, Thank you for the 5 star rating and for your comment about how amazing The Bell is. I'm sure you are referring to the service, staff and facilities here. Looking forward to welcoming you back in the near future! Regards, Daniel
1 out of 5
by A verified traveller from UK

Premium costs but not premium service.

Posted 04-Apr-2017
Pros: Not holding my breath on getting a response from the hotel.
Cons: Customer Service. Staff attitude and empathy. Placing the customer at the heart of the holiday.
A very disappointing experience at an allegedly 5 star hotel. Very poor customer service, empathy, attitude & follow up. A few days into my stay my wife fell ill in the early hours of the morning. We rang the reception who took us to A&E - this is where the help ended. As it transpired my wife required emergency medical attention at the hospital and was advised to seek immediate repatriation to the UK. Upon my return to the hotel no one asked about the welfare of my wife and had any concern. I told them I would need to cut my trip short and would need to check out that same day and inquired whether a partial refund was possible. All the reception seemed to be interested in was money and had very little empathy or concern. Her attitude to this question was for me to go back and check the small print of my booking to see if it was refundable. I told her I didn't have time to do this as I was in a panicked state, needed to catch a flight back to the UK shortly and needed to look after my wife. I was then told flatly and condescendingly that the room was non refundable. I can appreciate that hotels have policies that they need to adhere to but to not have any empathy or even take some time to consider the situation before responding left me considerably annoyed. All she seemed interested in was making money. I have emailed the hotel a couple of times since my return, nearly 2 weeks, and nil response. They were much more active on the email address when I was wanting to book!
Comment from Hotel Management
06-Apr-2017 by Daniel - Resort Manager, Hotel Management
Dear Shez, I just finished reviewing all camera footage and listening to the interaction between you and my team,and was replying to your email when I saw your review here, so I might as well reply here. 1-You emailed us 4 days before arrival stating you wanted to cancel your non-refundable booking, attaching a doctor's note from Sydney Airport Medical Center: “Person unfit to fly”– to which we responded within a few hours, offering you to postpone your stay free of charge until a later date. You replied then 3 days later (after our reminder email) that you would like to leave the booking as it is. (I’m not a doctor, but isn’t this endangering the health of your wife?) 2-During your stay here, on the second night, your wife fell ill, and our Night Receptionist (knowing the poor emergency services here) did not hesitate for a moment, and drove you and your wife to the nearest hospital in Patong-15 minutes drive. Your wife ‘did not like this one’ and my employee had to drive you to Phuket Town-45 minutes drive (Again, I’m not a doctor but it seems that “life-threatening” has a different meaning where you come from.) 3-You said in your mail you are a ‘seasoned traveller’ with over 10 years of travel experience, I’m sure you understand by booking the cheapest non-refundable rate online you took a risk. But also, being the seasoned traveller you say you are, you surely have a good travel insurance that will cover not only the medical cost but also repatriation and the cost of cancelling the hotel nights here. 4-I’ve stayed myself in many hotels and consider myself a seasoned traveller like yourself, so whenever I encounter a problem, I will ask for a manager to assist me, not the first employee with poor English skills I see. I wonder why you didn’t ask for myself to assist you, it would have been my duty and pleasure.We wish your wife speedy recovery
1 out of 5
by A verified traveller from uk

Premium prices but not premium service

Posted 04-Apr-2017
For a five star hotel I expected so much more. My wife was taken ill part way through our stay and needed A&E treatment in the middle of the night and needed to be repatriated ASAP. The hotel were accommodating in taking us to the hospital and that is where there help ended. After that all they appeared interested in was making money. At no point did anyone ask about her welfare. When I told them I would need to leave for the UK that night and could I cancel the remaining nights, I was advised to go back and read through the small print, rather then help me. This was then followed up with it is non cancellable when I pushed for an answer. I have subsequently sent two emails after my return, it has been nearly two weeks, and still no response. They were fast enough to respond on these emails when I was making my booking. The experience for the few nights I was there was average for a 5 star place. I have experienced considerably better in previous visits to Thailand in other establishments. I definetly wouldn't reccomend and the lack of customer service and empathy has left a very bitter after taste.
Comment from Hotel Management
06-Apr-2017 by Daniel - Resort Manager, Hotel Management
Dear Shez, I just finished reviewing all camera footage and listening to the interaction between you and my team,and was replying to your email when I saw your review here, so I might as well reply here. 1-You emailed us 4 days before arrival stating you wanted to cancel your non-refundable booking, attaching a doctor's note from Sydney Airport Medical Center: “Person unfit to fly”– to which we responded within a few hours, offering you to postpone your stay free of charge until a later date. You replied then 3 days later (after our reminder email) that you would like to leave the booking as it is. (I’m not a doctor, but isn’t this endangering the health of your wife?) 2-During your stay here, on the second night, your wife fell ill, and our Night Receptionist (knowing the poor emergency services here) did not hesitate for a moment, and drove you and your wife to the nearest hospital in Patong-15 minutes drive. Your wife ‘did not like this one’ and my employee had to drive you to Phuket Town-45 minutes drive (Again, I’m not a doctor but it seems that “life-threatening” has a different meaning where you come from.) 3-You said in your mail you are a ‘seasoned traveller’ with over 10 years of travel experience, I’m sure you understand by booking the cheapest non-refundable rate online you took a risk. But also, being the seasoned traveller you say you are, you surely have a good travel insurance that will cover not only the medical cost but also repatriation and the cost of cancelling the hotel nights here. 4-I’ve stayed myself in many hotels and consider myself a seasoned traveller like yourself, so whenever I encounter a problem, I will ask for a manager to assist me, not the first employee with poor English skills I see. I wonder why you didn’t ask for myself to assist you, it would have been my duty and pleasure.We wish your wife speedy recovery
5 out of 5
by A verified traveller

Secluded and family friendly private

Posted 03-Mar-2017 on Hotels
Staff was respectful of our privacy
Comment from Hotel Management
07-Apr-2017
Thank you for your review here and pointing out the privacy of our villa's and staff. We consider it as one of our Unique Selling Points. Looking forward to welcoming you back again soon.
3 out of 5
by A verified traveller from US

Frindly and keen staff but overpriced

Posted 01-Dec-2016
Pros: Swimming pool, spacious villa
Cons: Overall state of facilities, resturant food, villa furniture.
Location: Hotel is isolated. Kamala beach accessible by shuttle or walking (20 mn). Kamala beach is not one of the nice phuket beaches.
The villas are spacious and the swimming pool is exceptional.it is a pity that the furniture probably need some refreshing. The staff is friendly and keen to help. The breakfast is good although the rest of the meals are a bit substandard and definitely not worthy of a 5 star accomodation. However the hotel is siolated and the kamala beach is quite poor. The price is not justified and is excessive especially if you compare with other 5 stars hotel ( the dusit thani were we went in 2015). It is a nice 4 star hotel that is significantly overpriced.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Nov-2016
Nice and comfortable resort. Very good except hotel a bit far and no shuttle to city.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 16-Jul-2016 on Hotels
3 out of 5
by Kei wing Calvis from Hong Kong

Bad villa experience

Posted 11-Jul-2016 on Hotels
Remote area Small beds Poor housekeeping Mouse in the villa Bad water pressures No butler service The overall experience ain't as good as others said in the review, the only good thing is the pool, the kids like it a lot