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Reviews of Hotel Kaiserhof

4 out of 5
Hotel Kaiserhof
Oktyabrskaya Str. 6A, Kaliningrad

Reviews

9.4

Exceptional

Rating 10 - Excellent. 140 out of 207 reviews" "
Rating 8 - Good. 57 out of 207 reviews" "
Rating 6 - Okay. 6 out of 207 reviews" "
Rating 4 - Poor. 3 out of 207 reviews" "
Rating 2 - Terrible. 1 out of 207 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great Christmas holiday stay
Overall a great stay during the Russian Christmas holiday period. The room was refurbished to a good standard... and only a couple of nights were disturbed by noisy parties late into the night.... but is was Christmas and New Year! Definitely improved from a couple of years ago.
Stayed 11 nights in Dec 2021
Response from Sofya Kuzmenkova on 6 Jan 2022
Dear Andrew! You are welcomed by guestrelations manager.Thank you for such high marks about the work of our hotel and the staff. We try to do everything for the comfort and positive emotions of our Guests. The opinion of each Guest is extremely important to us! We will appreciate your personal recommendation of the hotel to your friends and relatives. Our team hope to welcome you again among the guests of the hotel. Wish you all the best!

8/10 Good

Sabet, OAKVILLE

Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in the best location with 5 min walking distance to Konigsberg Cathedral with a lot of shops, boat trips excursions around. Amazing spa on the territory of tge hotel with 5 different saunas, but keep in mind the entrance to the spa complex is free only from 7am to 2pm, after 2 pm you will beed to pay for spa use ( 900 rubles for hotel guests, it is about $15 with current exchange rate). Also excellent breakfast with a lot of food options( try local fish, it is just amazing). The only downside of the hotel are very small beds ( twin beds) , a tall person would have hard time to fit, so do t book twin beds room. The rest was really good.
Stayed 3 nights in Aug 2021
Response from Anastasiia on 21 Aug 2021
Dear Guest! You are welcomed by guestrelations manager, Anastasiia.Thank you for such high marks about the work of our hotel and the staff. We try to do everything for the comfort and positive emotions of our Guests. The opinion of each Guest is extremely important to us! We will appreciate your personal recommendation of the hotel to your friends and relatives. Our team hope to welcome you again among the guests of the hotel. Wish you all the best!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is obviously the best hotel in Kaliningrad- perfect location, very nice staff, spa. It is sparkling clean, lots of restaurants around.
Stayed 2 nights in May 2021
Response from Anastasiya on 8 Jun 2021
Dear Guest! You are welcomed by guestrelations manager, Anastasiya.Thank you for such high marks about the work of our hotel. We try to do everything for the comfort and positive emotions of our Guests. The opinion of each Guest is extremely important to us! We will appreciate your personal recommendation of the hotel to your friends and relatives. Our team hope to welcome you again among the guests of the hotel. Wish you all the best!

10/10 Excellent

DB, Ireland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to all main sites. Breakfast was excellent. All staff were very friendly. Everyone greeted you in a genuine way. Lovely people. Very helpful.
Stayed 4 nights in Oct 2019
Response from Guest Relation on 2 Nov 2019
Good evevning! You are welcomed by a hotel guest specialist, Alexandra. First of all, we want to thank you for your ratings on google.com. Thank you for choosing Kaiserhof. We monitor the quality of the services provided. The positive emotions of our Guests are the highest reward for us. We will be grateful for your personal recommendation of the hotel to your friends and relatives. We hope to welcome you again among our Guests! Best wishes!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent, as well as the location, very close to Kant Island and with good views to the river. The room was clean, new, spacious and with a very good housekeeping. Bed was very confortable and big. Breakfast is magnificent and restaurant is very, very good (and gives you a 10% off if you stay at the hotel) with excellent waiters and kitchen. The hotel staff is nice and very professional (there even was a receptionists who spoke perfect Spanish!). It has a superb SPA with a bar in the swimming pool that is very agreeable. The only downside was the young lady at the SPA reception, who seemed bothered to have customers, and repeated too many times before entering that kids were not allowed after 16:00 (even when it was 10:00, we already had been informed of that and the kids were behaving and perfectly quiet), as well as the boy in the swimming pool bar, who was really unmotivated. Anyways, the overall experience at the hotel was brilliant and I have to remark that the rest of the hotel staff was very good. To sum up, an excellent option to stay in Kaliningrad and one of the best places in which I have stayed in Russia. Congratulations 10/10.
Stayed 3 nights in Aug 2019
Response from Guest relation on 13 Sept 2019
Dear Guest!Thank you for your feedback.The opinion of everyone is important to us!We provide information regarding children's hours in the SPA center in order to avoid misunderstanding with parents.We are sorry that there was a misunderstanding about this situation.Our team always happy for our little guests!We hope that we will be able to welcome you among our Guests.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming staff. Superb breakfast. Room was big and clean. Would definitely come back!
Stayed 2 nights in Aug 2019
Response from Guest Relation on 18 Aug 2019
Dear Elena! You are welcomed by guest relation manager, Alexandra. We thank you for your positive review of our hotel. The opinion of each guest is extremely important to us! Thank you for choosing Kaiserhof. We will be glad to welcome you again among our Guests, and also look forward to your recommendation of the hotel to friends. All the best!

6/10 Okay

Ken

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were small, the shower was extremely small. It was very hard to take a shower without hitting the knob and turning the water to hot or cold or getting caught up in the curtain. We were there for 15 days with our 2 boys and instead of 2 beds it was a pull out couch. The restaurant inside the hotel had very limited selection and a high cost for very little food on the plate. Do not expect to find a y ice machines in the hotel, if you need ice you will need to go to the bar to get a small glass if ice. We called down to ask for ice and they claimed they would bring it to us bit after 2 hours of no one showing up we gave up.
Stayed 15 nights in Jul 2019
Response from Guestrelations on 8 Aug 2019
Good afternoon! You are welcomed by a guest relation manager, Alexandra. We thank you for your time to our hotel and the feedback you left on the Expedia website. We are sorry that the number did not live up to your expectations. Please note that when booking, the room size and capacity are indicated. Room facilities are also provided. We try to do everything for the convenience and positive emotions of our Guests. Our team would like to apologize for any inconvenience caused by the ice cooler. We already had a conversation with the bartender on the subject of improving the quality of service in our hotel. Thank you for your choice of our hotel, as well as for helping to become better. We will be grateful for your personal recommendation of the hotel to your friends and relatives. We hope that we will be able to welcome you again among the Hotel Guests. Best wishes!

4/10 Poor

Toshikazu

Convenient but...
Spa is available. It’s good point. But room is small and business like.
Stayed 1 night in Jul 2019
Response from Guest Relation on 27 Jul 2019
Good afternoon, Toshikazu! First of all, we want to thank you for your feedback on the expedia.com Your feedback is extremely important! Why did you rate "bad" according to the "Settlement" criterion? This information is necessary to improve the quality of service in our hotel. We will wait for your feedback! Have a nice evening!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
This is a nice hotel in a newly-created tourist area of Kaliningrad. While nothing around it is particularly historical, it is next to a large river and is a wonderful place to talk a walk in the evening. The room was nice--clean and comfortable, although we didn't notice there was AC (on the ceiling) until after our first night, which was very hot but opening the windows helped. For American travelers, there was just one English TV channel (CNN). The buffet breakfast was fabulous, one of the best things about the hotel, and the staff was relatively friendly and helpful. Hair dryers and basic toiletries are included.
Stayed 1 night in Jun 2019
Response from Guest Relation on 2 Jul 2019
Dear Judy! The team of Kaiserhof hotel welcomes you and thanks for the response and for an appreciation to hotel. Thank you for sharing the impressions of staying in our hotel! We are pleased to know that you enjoyed your stay in our hotel. Allow us to express the words of gratitude for trust, for your choice of Kaiserhof. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the facility to rent cycles, and a very good spa.
Stayed 10 nights in May 2019
Response from Guest Relation on 23 Jun 2019
Dear Guest! The team of Kaiserhof hotel welcomes you and thanks for the response and for an appreciation to hotel. Thank you for sharing the impressions of staying in our hotel! We are pleased to know that you enjoyed your stay in our hotel. Allow us to express the words of gratitude for trust, for your choice of Kaiserhof. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

10/10 Excellent

Nicholas, Edgware

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is very good. Our room had a view of the river and the cathedral. We liked the central atrium in which the restaurant was situated. There was nothing we disliked. Our trip was specifically to go to a concert of Group Leningrad at the World Cup football stadium, which was in easy walking distance along the river.
Stayed 3 nights in Jun 2019
Response from Guest Relation on 23 Jun 2019
Dear Nicholas! The team of Kaiserhof hotel welcomes you and thanks for the response and for an appreciation to hotel. Thank you for sharing the impressions of staying in our hotel! We are pleased to know that you enjoyed your stay in our hotel. Allow us to express the words of gratitude for trust, for your choice of Kaiserhof. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Guest Relation on 11 Feb 2019
Dear Ronald! Thank you for such high marks about the work of our hotel and the staff in general. We try to do everything for the comfort and positive emotions of our Guests. The opinion of each Guest is extremely important to us! We would also like to clarify why you were rated "80" and not "100"? We will be waiting for your feedback to our hotel. We hope to welcome you again among the guests of the hotel. Wish you all the best!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Delicious Spa
Stayed 1 night in Jan 2019
Response from Guest Relations on 4 Feb 2019
Dear Ronald! Thank you for such high marks about the work of our hotel and the staff in general. We try to do everything for the comfort and positive emotions of our Guests. The opinion of each Guest is extremely important to us! We will appreciate your personal recommendation of the hotel to your friends and relatives. We hope to welcome you again among the guests of the hotel. Wish you all the best!

10/10 Excellent

EKASITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
very nice hotel. best location.
Stayed 4 nights in Sep 2018
Response from Guest Relation on 2 Oct 2018
Dear Ekasith The team of Kaiserhof hotel welcomes you and thanks for the response and for an appreciation to hotel. Thank you for sharing the impressions of staying in our hotel! Also, allow us to express the words of gratitude for trust, for your choice of Kaiserhof. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good hotel in a good location. Choose rooms with a river views.
Stayed 3 nights in Aug 2018
Response from Guest Relation on 4 Sept 2018
The team of Kaiserhof hotel welcomes you and thanks for an appreciation to hotel. Thank you for sharing the impressions of staying in our hotel! Also, allow us to express the words of gratitude for trust, for your choice of Kaiserhof. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Seems ok but is missing something. Spa was exceptional
Stayed 2 nights in Aug 2018
Response from Guest Relation on 10 Oct 2018
David, good morning! Thank you for your feedback on the website ekspediya.com. We really appreciate the opinion of each guest of our hotel! We would be grateful to hear your comments on the work in the hotel as a whole. We hope to welcome you again! Have a nice day!

8/10 Good

Trevor

Liked: Cleanliness, property conditions & facilities, room comfort
Reception could do better.
Apart from some of the reception staff having a bad attitude. The hotel is very comfortable and value for money. Breakfast is good but a bit pricey.
Stayed 2 nights in Jul 2018
Response from Guest Relation on 15 Aug 2018
Good evening Trevor! We thank you for the feedback you have left on the site Expedia.com. We are extremely interested in the opinion of our Guests. We bring you our apologies that the reception staff seemed rude to you. We look forward to your feedback to the hotel's mail booking@kaiserhof-hotel.com. We try to monitor the quality of service in our hotel. We hope that we will be able to welcome you again among the guests of the hotel. Good luck!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attractive hotel in Kaliningrad's best location
This is a very pleasant hotel in the Fishing Village; probably the best part of Kaliningrad to stay; it's beautiful & peaceful. Many rooms have river views, some have little balconies; with views of Kant Island & the Cathedral. It's a couple of mins walk to Kant Island. It's a further 20 min walk to Victory Sq, the centre of Kaliningrad; a pleasant walk that goes through the main shopping street, Leninisky. The food at the hotel is excellent, especially the local fish specialties; & beds are comfortable. Receptionists speak English. I've stayed in a few hotels in Kaliningrad, & this is my favourite.
Stayed 1 night in Jun 2018
Response from Guest Relation Manager on 5 Jul 2018
Dear, Patrick! The team of Kaiserhof hotel welcomes you and thanks for an appreciation to hotel. Thank you for sharing the impressions of staying in our hotel! Also, allow us to express the words of gratitude for trust, for your choice of Kaiserhof. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All fine
The hotel is perfectly fine. Service was good, the room was clean. The river view from the room was probably the highlight for us. The decor is a little dated but it was in fine condition. We didn't try the restaurant or spa so can't comment on them but spa options seemed comprehensive.
Stayed 2 nights in May 2018
Response from Guest Relation on 10 Jun 2018
Dear Guest! Thank you for choosing the hotel "Kaiserhof" and your feedback to our hotel. We are incredibly pleased to know that the impressions of our hotel are only positive. We hope that next time you will use our SPA-center and restaurant services. We will be glad to welcome you again among the guests of our hotel. All the best!

10/10 Excellent

KT, HKSAR of China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is neat and excellent, slippers are included. We enjoyed the river view and Konigsberg Cathedral. Hotel is clean, quiet and breakfast is very good. Almost all staffs speaks good English (I thought I have to use my limited Russian to привет but in turn just English is all right!)
Stayed 2 nights in Jun 2017
Response from Guest Relation on 3 Apr 2018
Dear Guest! The team of Kaiserhof hotel welcomes you and thanks for an appreciation to hotel. Thank you for sharing the impressions of staying in our hotel! Also, allow us to express the words of gratitude for trust, for your choice of Kaiserhof. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

8/10 Good

Lillie, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming location
Hotel located at the river walk just minutes from Cathedral
Stayed 1 night in Mar 2018
Response from Guest Relation on 23 Mar 2018
Dear Guest! The team of Kaiserhof hotel welcomes you and thanks for an appreciation to hotel. Thank you for sharing the impressions of staying in our hotel! Also, allow us to express the words of gratitude for trust, for your choice of Kaiserhof. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
This hotel is in a cute location, close to local attraction and within walking distance of the city centre. The bed comfort was ok. Overall clean room and hotel however the walls are very thin. I heard everything from above and next to me. I was on the 3rd floor. I loved all the ammenities and breakfast was amazing. I would have given it a higher rating had it not been for all the noise...it really took away from my experience.
Stayed 2 nights in Sep 2017
Response from Guest Relation on 15 Mar 2018
Hello dear Beth! The team of Kaiserhof hotel welcomes you and thanks for the response and for an appreciation to hotel. Thank you for sharing the impressions of staying in our hotel! Also, allow us to express the words of gratitude for trust, for your choice of Kaiserhof. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Любовь on 28 May 2018
Уважаемый Гость. Благодарим Вас за высокую оценку нашей работе. Будем надеется увидеть Вас вновь среди гостей нашего отеля. Также будем признательны, если Вы порекомендуете отель "Kaisеrhof" cвоим друзьям и близким.

10/10 Excellent

Mike, Yekaterinburg, RF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near cathedral
Hotel is clean, quiet, breakfast is very good. Room appointments are excellent, slippers and robes included. River view of Konigsberg Cathedral, Oktyabrskaya Street not very busy. 2 km from "city center".
Stayed 2 nights in Dec 2017
Response from Guest Relation on 22 Mar 2018
Hello dear Mike! The team of Kaiserhof hotel welcomes you and thanks for the response and for an appreciation to hotel. Thank you for sharing the impressions of staying in our hotel! Also, allow us to express the words of gratitude for trust, for your choice of Kaiserhof. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in every way!
Stayed 1 night in Dec 2017
Response from Luibov on 18 Mar 2018
Dear Glenn. Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Good hotel for Business. Short stay but effective. Food was good
Stayed 1 night in Oct 2017
Response from Guest Relation on 28 May 2018
Good morning, James! Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and clean!
Hotel service and cleanliness was amazing! I loved the spa and the area was quiet at night yet so close to so many attractions. It's a beautiful area of town (cathedral and old stock exchange within walking distance.) there is also a supermarket across the street. There is water dispenser (free) at hallway. Iya at the front desk spoke English very well and was very hospitable!
Stayed 1 night in Oct 2017
Response from Guest Relation on 28 May 2018
Dear Joseph! The team of "Kaiserhof" hotel hurries to express the gratitude to you for so appreciation to hotel and work of our staff. We are sincerely glad that rest in our hotel presented you positive emotions! We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

10/10 Excellent

joy, salt lake city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We loved the spa which has 3 saunas, cool color-light therapy lights in the showers, and even a bucket of cold water to awaken your senses. We got a couples massage and it was fabulous.
Stayed 3 nights in Aug 2017
Response from Guest Relation on 23 Mar 2018
Dear Joy! The team of "Kaiserhof" hotel hurries to express the gratitude to you for so appreciation to hotel and work of our staff. We are sincerely glad that rest in our hotel presented you positive emotions! We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

6/10 Okay

juan, Mexico

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel by the river
Nice hotel but nobody speak English albeit a 4* Comfortable rooms but probably best for the experience to stay in main square area !
Stayed 2 nights in Jul 2017
Response from Guest Relation on 23 Mar 2018
Hello dear Juan! The team of Kaiserhof hotel welcomes you and thanks for the response and for an appreciation to hotel. Thank you for sharing the impressions of staying in our hotel! We apologize for the inconvenience. If you have any questions in English, you can contact the hotel reception. Our staff will gladly help you! We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

8/10 Good

NLK, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel closer to a historic cathedral
on the canal and central, although not in the center. Kant's museum and grave in the famous cathedral are just a few steps away. lovely breakfast and service (although rather delayed room cleaning), gets loud at night.
Response from Guest Relation on 23 Mar 2018
Hello NLK! The team of Kaiserhof hotel welcomes you and thanks for the response and for an appreciation to hotel. Thank you for sharing the impressions of staying in our hotel! Also, allow us to express the words of gratitude for trust, for your choice of Kaiserhof. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location in town. Staff very professional. Great restaurant
Response from Guest Relation on 23 Mar 2018
Hello Guest! The team of Kaiserhof hotel welcomes you and thanks for the response and for an appreciation to hotel. Thank you for sharing the impressions of staying in our hotel! Also, allow us to express the words of gratitude for trust, for your choice of Kaiserhof. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

10/10 Excellent

Sergey, Belarus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed for 1 night. The staff was friendly and helpful. The room was clean, comfortable and well equipped. The breakfast buffet was excellent. Unfortunately we had no time for spa, pool and sauna. Will stay here again.
Response from Guest Relation on 23 Mar 2018
Hello Guest! The team of Kaiserhof hotel welcomes you and thanks for the response and for an appreciation to hotel. Thank you for sharing the impressions of staying in our hotel! Also, allow us to express the words of gratitude for trust, for your choice of Kaiserhof. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

10/10 Excellent

IVAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Guest Relation on 28 May 2018
Dear Guest! Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Guest Relation on 28 May 2018
Dear Guest! Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

8/10 Good

Mark, Markham, ontario. Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st time in kaliningrad!
Visited kaliningrad for the first time. Beautiful hotel in terms of culture. Great scenery with the canal. Patios at footsteps away.
Response from Guest Relation on 28 May 2018
Dear Guest! The team of "Kaiserhof" hotel hurries to express the gratitude to you for so appreciation to hotel and work of our staff. We are sincerely glad that rest in our hotel presented you positive emotions! We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

10/10 Excellent

Craig, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel in attractive setting
The hotel is well-situated, on the bank of the river, very close to the Cathedral and Kant Island. It is only a short stroll to the city centre. The staff were very helpful and accommodating, especially Daria, who arranged for an English-speaking guide to take us round town, and Mikhail, who helped with our rental car. The breakfasts are substantial and high quality.
Response from Guest Relation on 21 Mar 2018
Hello dear Craig! The team of Kaiserhof hotel welcomes you and thanks for the response and for an appreciation to hotel. Thank you for sharing the impressions of staying in our hotel! Also, allow us to express the words of gratitude for trust, for your choice of Kaiserhof. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Response from Guest Relation on 28 May 2018
Dear Guest! Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

8/10 Good

I'm a world tra, new jersy usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location and beautiful surrounding
I had very nice time and enjoyed the spa facilities
Response from Daria on 30 Jul 2015
Good afternoon! On behalf of the entire HELIOPARK Kaiserhof team I’d like to thank you for leaving your feedback. We appreciate that you found time to share you impressions.The opinion of each guest is very important for us! We're glad that you enjoyed your stay in our hotel.We hope to see you as a guest HELIOPARK Kaiserhof again!

8/10 Good

Atli Mar, Reykjavík

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in Kaliningrad
Excellent hotel in Kaliningrad, good location away from the hassle in the centre, large and well equipped room and excellent spa area with small swimming pool hot tub, steam bath and sauna.
Response from Guest Relation on 28 May 2018
Hello dear Guest! The team of Kaiserhof hotel welcomes you and thanks for the response and for an appreciation to hotel. Thank you for sharing the impressions of staying in our hotel! Also, allow us to express the words of gratitude for trust, for your choice of Kaiserhof. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

10/10 Excellent

Daria, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel
I had a great stay in this hotel. I lived in Delux room and it was amazing: clean, light, big and super comfortable room, there was a really nice bathroom. The only problem is with a view, if you don't want to pay extra money for river-view room, be ready to watch grey and not the most pretty buildings and a road out from your window (but it's not really busy so don't be afraid of the noise). Breakfast was alright, not the best one, though. Location is really good, supermarket is across the road, places where to walk, the river and Cathedral are also very close. Staff working in the hotel is very helpful and polite.
Response from Guest Relation on 28 May 2018
Hello dear Guest! The team of Kaiserhof hotel welcomes you and thanks for the response and for an appreciation to hotel. Thank you for sharing the impressions of staying in our hotel! Also, allow us to express the words of gratitude for trust, for your choice of Kaiserhof. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

6/10 Okay

Dmitri, Paris

Liked: Cleanliness, property conditions & facilities, room comfort
nice place to stay
A hotel with nice location, new building and clean tidy rooms. The service in the restaurant though leaves quite a bit of room for improvement: too slow and not very attentive for a 4 star hotel.
Response from Guest Relation on 28 May 2018
The team of "Kaiserhof" hotel hurries to express the gratitude to you for so appreciation to hotel and work of our staff. We are sincerely glad that rest in our hotel presented you positive emotions! !We apologize for the inconvenience associated with the service in the restaurant. Your recommendations were forwarded to the head of the food service. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again

10/10 Excellent

Chris, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heliopark Kaiserhof - Kaliningrad
This is relatively new hotel that provides quality accommodation and offers a brilliant breakfast. Staff speak English relatively well. It is quite a big hotel and seems underrated at 3.5 stars - great value for money. Key tourist points are spread out so you will require the use of public transport - trams go past the door (though didn't use them).
Response from Guest Relation on 21 Mar 2018
Hello dear Chris! The team of Kaiserhof hotel welcomes you and thanks for the response and for an appreciation to hotel. Thank you for sharing the impressions of staying in our hotel! Also, allow us to express the words of gratitude for trust, for your choice of Kaiserhof. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

10/10 Excellent

ZHANNA, NEW YORK,NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECT SERVICE IN ANYWAY
Response from Guest Relation on 21 Mar 2018
Hello dear Zhanna! The team of Kaiserhof hotel welcomes you and thanks for the response and for an appreciation to hotel. Thank you for sharing the impressions of staying in our hotel! Also, allow us to express the words of gratitude for trust, for your choice of Kaiserhof. We will be grateful if you recommend Kaiserhof hotel to the friends and relatives. We will be sincerely glad to see you again!

8/10 Good

Ricardo, Sao Paulo, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kaliningrad experience
The hotel is very clean and modern with a beautiful view to an important bridge from German times and a nice river (that was frozen when I was there). Good service, clean and new rooms and safe atmosphere.
Response from Daria on 30 Jul 2015
Good afternoon, Paulo! On behalf of the entire HELIOPARK Kaiserhof team I’d like to thank you for leaving your feedback. We appreciate that you found time to share your impressions.The opinion of each guest is very important for us! We're glad that you enjoyed your stay in our hotel.We hope to see you as a guest HELIOPARK Kaiserhof again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and convenient hotel near Kant
Quiet and convenient location close to major Kaliningrad attractions: Immanuel Kant museum & Organ Hall on the Kneiphof island, the Museum of History and Arts and the World Ocean Museum (situated a little far but in the walking distance). Other must sees/visits like Kaliningrad Amber Museum are in 10-15 minutes by taxi drive. Buffet breakfast (included in the price) might be changed to a la carte (as it was in my case) but its not a big issue.
Response from Daria on 30 Jul 2015
Good afternoon! On behalf of the entire HELIOPARK Kaiserhof team I’d like to thank you for leaving your feedback. We appreciate that you found time to share you impressions.The opinion of each guest is very important for us! We're glad that you enjoyed your stay in our hotel.We hope to see you as a guest HELIOPARK Kaiserhof again!

8/10 Good

Max, Moscow, Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with the river and the cathedral view
Very well sutuated for leisure and, probably, for business too. Center of the city with the magor touristic sites in about 30 minutes of walk. Resonable weekend rates.
Response from Daria on 30 Jul 2015
Good afternoon! On behalf of the entire HELIOPARK Kaiserhof team I’d like to thank you for leaving your feedback on Booking.com. We appreciate that you found time to share you impressions.The opinion of each guest is very important for us! We're glad that you enjoyed your stay in our hotel.We hope to see you as a guest HELIOPARK Kaiserhof again!

10/10 Excellent

IRINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Превосходно
Мы отдыхали семьей на новогодних каникулах. Отель превзошел наши ожидания. Все на высшем уровне!! особенно благодарим Евгения, он настолько грамотно, четко и профессионально нам помог во всем, что хочется приехать снова и снова. Номер нам дали больше, чем мы ожидали. Сам отель находится в удобном месте. Все было близко.
Stayed 6 nights in Dec 2021
Response from Sofya on 10 Jan 2022
Уважаемая Ирина! Вас приветствует специалист по работе с гостями отеля, Софья. В первую очередь мы хотим поблагодарить Вас за оставленные отзыв и оценки. Спасибо за Ваш выбор именно «Кайзерхоф», а также, что отдельно Вы отметили работу менеджера по бронированию - Евгения! Мы следим за качеством предоставляемых услуг. Положительные эмоции наших Гостей - высшая награда для нас. Будем признательны Вашей личной рекомендации отеля своим друзьям и близким. И будем рады приветствовать Вас вновь среди наших Гостей! Всего самого доброго!

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Sofya Kuzmenkova on 6 Jan 2022
Уважаемая Кристина! Вас приветствует специалист по работе с гостями отеля, Софья. В первую очередь мы хотим поблагодарить Вас за оставленную оценку на сайте Expedia. Спасибо за Ваш выбор именно «Кайзерхоф». Мы следим за качеством предоставляемых услуг. Положительные эмоции наших Гостей - высшая награда для нас. Будем признательны Вашей личной рекомендации отеля своим друзьям и близким. И будем рады приветствовать Вас вновь среди наших Гостей! Всего самого доброго!