2 bars/lounges, lobby lounge
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Reviews of Pullman Kaifeng Jianye

4 out of 5
Pullman Kaifeng Jianye
No. 16 Longting North Road, Longting District, Kaifeng, Henan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 18 out of 27 reviews" "
Rating 8 - Good. 5 out of 27 reviews" "
Rating 6 - Okay. 2 out of 27 reviews" "
Rating 4 - Poor. 1 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

10/10 Excellent

Andy Seih Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Andy Seih Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful, new, spacious, clean, modern. Buffet food quality can be improved. Hotel guests are smoking everywhere. Loud music at buffet restaurant during dinner. Hotel is a long walk from the main road. Loud music from other room in the middle of the night and staff didn't stop them. Some other hotel guests tried to open my room door for 10min at night.
Stayed 1 night in Apr 2019
Response from General Manager on 3 May 2019
Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Kaifeng Jianye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We always stop the smoking action once we see it but we need to do better. Also we pay serious attention to everything you mentioned about, hopefully you could enjoy more next time.Looking forward for your next staying. Best Regards GM Pullman Kaifeng Jianye

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from General Manager on 30 Apr 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Kaifeng Jianye. we hope your next visit will be as pleasant as the previous one. Sincerely GM Pullman Kaifeng Jianye

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Staff were extremely helpful. Would stay there again.
Stayed 2 nights in Apr 2019
Response from General Manager on 30 Apr 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, GM Pullman Kaifeng Jianye

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Wonderful place to stay. Friendly staff, fantastic breakfast. I would stay here again.
Stayed 2 nights in Mar 2019
Response from GM on 10 Apr 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, GM Pullman Kaifeng Jianye

8/10 Good

Byrdie, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel in a good location. The bed is comfortable and the service is great. The carpet is a little old and the bike rental is only allowed within the hotel area.
Stayed 1 night in Oct 2018

10/10 Excellent

Stephen, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scenic hotel close to tourist centres
Walking distance to restaurants and tourist parks around the beautiful river area. Friendly staff and spacious elegant hotel. Big pool area and modern gym. Very relaxing well managed hotel.
Stayed 10 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
A pretty hotel with disappointing service staff
Nice environment with friendly helpful concierge, room was clean. Could be better if concierge and front desk could speak and understand English. Service standard for a Pullman hotel was quite a disappointment. Firstly, receptionists were always looking down on their phone rather than greeting their guest when we return to the hotel- that just make guests feel unwelcome. There were smokers in cafe within the hotel and I had to request for a non smoking area but was told that public area "should be" smoke-free - service standards not upheld! Cakes in cafe looks delicious but was a mediocre. My very diluted tea was served with a miserable one-cup tea bag in a pot of hot water?!! I had to request for a cup of hot water with a new tea bag. Breakfast restaurant was disappointing- milk was not refilled for coffee machine, no labels on small cheese platter, no tools to serve cheese, labels on pastries were mixed up even when it was written in dual languages. Had asked to speak with the manger but was told that he was in the morning meeting. There was no attempt from front desk to address any of my concerns.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place. Inside and out. Casual cafe, great pool, fast room service, helpful staff.
Stayed 2 nights in Jun 2018
Response from GEM on 9 Aug 2018
Dearg Guest, We very much appreciate your comments regarding your stay at the Pullman Kaifeng Jianye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GM James Zhao Pullman Kaifeng Jianye

6/10 Okay

Verified traveller

Pretty good rooms and location
Nice location and rooms.

10/10 Excellent

SAM, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
An excellent hotel perfect for family or business travellers. 11 out of 10.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
让人失望的体验
作为一家开业超过4年的连锁酒店，管理的混乱以及硬件的维护之差让人失望。例如: 1) 白天在没有通知住客的情况下于整个花园喷洒灭蚊雾; 2) 洗脸盆下水堵塞, 房内开关反映钝感; 3) 押金因操作失误被扣除; 4) 打车一定要走到门口才有员工愿意帮忙; 下车也不会主动开门等等。虽说费用不高，但作为一家连锁酒店如此水平让人失望。只能说是三星的价格，三星的水平，望极大提高
Stayed 3 nights in Nov 2019
Response from 总经理 on 26 Nov 2019
尊敬的宾客， 感谢您下榻开封建业铂尔曼酒店并抽时间做出反馈！ 很遗憾在服务和房间设施等方面我们未能达到您的期望，请允许我们向您表示最诚挚的歉意。我们十分重视您反馈的意见，酒店相关部门正在采取措施改进和提高，请相信此次问题并不代表酒店的正常服务水准，我们将尽最大努力来解决上述问题并预防将来再次发生。如您有更多的意见或建议，欢迎随时与酒店联系。如果您愿意再给我们一个机会来赢回您的信任，我们将竭诚为您提供最佳的入住体验。 谨启 总经理 开封建业铂尔曼酒店

10/10 Excellent

HEIPO, 日本

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ロケーションの良いホテルで施設にも大変満足しました。また、スタッフの対応も大変親切でした。
Stayed 1 night in Jul 2019

6/10 Okay

ヒデ坊

Travelled with partner
Liked: Cleanliness, property conditions & facilities
ホテル内の中華レストランを利用しましたが、スタッフが慣れていないのかサービスが良くありませんでした。 ビールを注文してから届くまで10分近く待たされました。 また出てきた料理は写真と全く違っていました。 ホテル全体の環境は良かったのですが、ソフトの面が２流ホテルでした。
Stayed 1 night in Apr 2019
Response from GM on 9 May 2019
尊敬するお客様， この度は、Pullman Kaifeng Jianye でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。 頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Pullman では、スタッフ一同、より一層の努力を重ねてまいります。 Pullman Kaifeng Jianye

10/10 Excellent

jacky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel
Good environment with a large and well-designed open space surrounding the hotel property. You see plenty of blossoms in spring time. Can access the garden directly from the room, with a nice "balcony area". Hotel hardware is new and well maintained.
Stayed 2 nights in Mar 2019
Response from GM on 10 Apr 2019
Dear guest, We very much appreciate your comments regarding your stay at the Pullman Kaifeng Jianye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GM Pullman Kaifeng Jianye

2/10 Terrible

KT

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
酒店員工態度惡劣，緊急情況下完全不能提供任何協助。緊急情況下完全不能提供任何協助。緊急情況下完全不能提供任何協助。停車場、酒店出口和酒店大堂相距非常遙遠。
Stayed 2 nights in Feb 2019
Response from GM on 6 Mar 2019
尊敬的宾客： 十分感谢您花时间告诉我们有关您在 Pullman Kaifeng Jianye 的体验。很遗憾未能达到您的期望，请允许我向您表达我最诚挚的歉意。 在 Pullman，我们孜孜以求，不断改进，希望能向每一位客户提供高水准的体验，因此您的反馈对于我们的提高十分重要。 非常感谢您向我们告知您的担忧，希望在不久的将来有机会为您奉上更好的服务。 谨启 总经理 开封建业铂尔曼酒店

10/10 Excellent

Yimin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Very nice hotel in Kaifeng. It is near all major attractions and breakfast is very tasty.
Stayed 2 nights in Feb 2019
Response from GM on 6 Mar 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, GM Pullman Kaifeng Jianye

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

jianzhong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置，硬件和服务俱佳的酒店
非常不错的一家酒店，虽然入住时因安排的房间低于预订的房间标准，但后来酒店及时纠正，得到了满意的结果。酒店位置极佳，硬件和花园小湖的环境令人赞叹，早餐和晚上的自助餐也很好。酒店服务也很周到与专业。虽然自标为四星，但这是真正的四星，远胜于国内其他自封为五星的许多酒店。
Stayed 1 night in Oct 2018

10/10 Excellent

TAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Masahiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
高級。広い。はずれ無し。
広くて、高級感があるいいホテル。
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一進去確實是豪華的，但沖涼的花哂出水小，人員的服務上也較冷漠，位置好，但對非自駕的住客來説，出入也要等酒店附設的電瓶車去路口，或者出入也要call車才方便
Stayed 2 nights in Jul 2018
Response from GEM on 11 Aug 2018
尊敬的宾客： 十分感謝您花時間告訴我們有關您在 Pullman Kaifeng Jianye 的體驗。很遺憾未能達到您的期望，請允許我向您表達我最誠摯的歉意。 在 Pullman，我們孜孜以求，不斷改進，希望能向每一位客戶提供高水準的體驗，因此您的反應，對於我們十分重要。請放心，我們正採取適當的措施，來解決所存在的問題，並預防將來再次發生。 非常感謝您向我們告知您的困擾，希望在不久的將來有機會為您奉上更好的服務。 謹啟 總經理 趙峻 開封建業鉑爾曼酒店

10/10 Excellent

Kenji, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location, hotel staff, breakfast and amenities are all above my expectations.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店高大上，周边乱糟糟
酒店很赞，中餐分量足点的川菜味道也不错。试了酒店的spa，手法舒服，解除旅途疲劳。但周边实在没什么玩的。