- Liked: Cleanliness
- Disliked: Staff & service
After staying in 5 other resorts throughout Hawaii, my husband and I were very excited to stay at Turtle Bay. It was our most expensive resort and had been highly recommended by some family friends. The beach views were great and the grounds were well kept. The service was really a let down, particularly from the front desk. At all of the other resorts we stayed at we were welcomed by friendly staff, helpful valets, and in some cases given a bottle of champagne (it was our honeymoon). This hotel gave us service I expect from a 2 or 3 star hotel. They never asked if we were celebrating, didn't show us the grounds, just gave us the keys and sent us on our way. When I pay 4 star rates, I think it's reasonable to expect 4 star service. Even checking out, the front desk was less than helpful. Given the competition on Oahu, we will not be returning.