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Reviews of Ramada by Wyndham Juneau

3 out of 5
Ramada by Wyndham Juneau
375 Whittier St, Juneau, AK

Reviews

7.6

Good

Rating 10 - Excellent. 198 out of 697 reviews" "
Rating 8 - Good. 247 out of 697 reviews" "
Rating 6 - Okay. 142 out of 697 reviews" "
Rating 4 - Poor. 75 out of 697 reviews" "
Rating 2 - Terrible. 35 out of 697 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

clarissa

Liked: Staff & service
This worked fine for our purposes. The room is big and has tons of storage. The whole place felt a bit dingy. Super good location for museum and capital !
Stayed 2 nights in Jan 2024

10/10 Excellent

Benjamin

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Juneau
We were very happy with our stay at Ramada by Wyndham.
Stayed 1 night in Oct 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spot in Juneau
Great spot in Juneau. Walkable to most areas and a beautiful view. The room was super comfy and clean. Would highly recommend!
Stayed 1 night in Sep 2023

4/10 Poor

Louis

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terrible room
This place caters to the cruise industry so book through them unless you want a basement level room with no elevator (that was hard on my elderly husband). The room was spacious but the refrigerator buzzing at night required unplugging. Not the best hotel experience although the staff was cheerful and accommodating.
Stayed 1 night in Aug 2023

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older Hotel but very clean. Staff was very friendly and helpful.
Stayed 4 nights in Sep 2023

8/10 Good

JB

Disliked: Staff & service, property conditions & facilities
Pretty good location
Stayed 2 nights in Sep 2023

8/10 Good

Wendy

Travelled with family
Liked: Amenities
The property is very centrally located and convenient to everything within walking distance. It was disappointing that there wasn’t transportation to and from the nearby airport The lady at the desk was friendly and helpful
Stayed 1 night in Sep 2023

4/10 Poor

Sandra

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Staff was rude. We wanted to change rooms as the first room we were given, 101, was terribly musty adn would trigger my asthma.. the front desk clerk told me that I picked the wrong vacation destination as Alaska is humid and cold… They said that since I booked via Expedia I could only get that type of room on the lower level. Went back and spoke to the manager and finally she changed our room, still on the lower level but at least it wasn’t musty.

8/10 Good

Gianandrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In addition ... The kindness and professionalism of the dining room staff. The capacity of the staff in the rooms. The space in the room. the brightness of my room. Perhaps a little less the carpet on the floor which could be an accumulation of dust if it is not treated daily.
Stayed 4 nights in Aug 2023

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chris makes thus place a 5 Star!
During my unforgettable stay at Ramada Wyndham in Juneau, Alaska, I was treated to an exceptional experience that exceeded all expectations. One of the standout highlights was the impeccable customer service provided by Chris, she was so knowledgeable and thoughtful. Her dedication to making my stay memorable was evident through her insightful recommendations and personable understanding of the area. She went above and beyond to ensure I had all the information I needed to fully enjoy the beauty of Juneau, and not from just "touristy" recommendations. I've recommended family to stay here, and even they have raved at his wonderful Chris is! All of the staff seem to be commited to creating a comfortable and welcoming place you want to return to. The restaurant is really good, locals eat there it's more than just a hotel restaurant, and on weekends they have an amazing brunch. The views from my hotel room were absolutely breathtaking, showcasing Douglas Island with the channel within view. I could drink my Kuerig coffee and relax each morning sitting in a comfy chair at the huge window in my room, enjoying the mountains and boats going by. The hotel's is close to downtown and I loved being able to walk places, including the museum right next door, and Foodland, the downtown grocery store, for coffee and fruit and some great salads. This is my place of choice to stay at when I visit Juneau. Once you stay here, you'll feel the same.
Stayed 1 night in Aug 2023

10/10 Excellent

Marc

Stayed 1 night in Aug 2023

8/10 Good

DAVID, Townsend

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2023

8/10 Good

Cynthia

Stayed 1 night in Aug 2023

8/10 Good

Scott

Stayed 1 night in Jul 2023

2/10 Terrible

Natalie

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Stayed 1 night in Jul 2023

2/10 Terrible

Susan

Travelled with family
we had no elevator to first floor, no a/c and looked at an underground part of parking lot. Four Points Sheraton looked like a better place. Will never stay at Ramada again and am writing a letter to Wyndham
Stayed 1 night in Jul 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly
Stayed 5 nights in Jul 2023

8/10 Good

Erick

Stayed 1 night in Jul 2023

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, comfy bed, great staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice safe place to stay.
Stayed 1 night in Jun 2023

6/10 Okay

Dennis

Travelled with family
Liked: Cleanliness, staff & service
Nice, clean and roomy room. Had refrigerator, microwave & coffee maker with supplies. Nice bedding. Hotel is very dated. I know Alaska costs are high, but this room was more than I like to pay.
Stayed 1 night in Jun 2023

8/10 Good

Sue

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Definitely an older property
Stayed 2 nights in Jun 2023

10/10 Excellent

Cary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk very helpful
Stayed 1 night in May 2023
Response from JessicaM on 31 May 2023
Thank you! we appreciate you staying with us and we hope you enjoyed our trip to our capital city!

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from JessicaM on 26 May 2023
Thanks for the awesome score!

10/10 Excellent

Coral

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the food and bar, staff was friendly and very helpful. Love the proximity to the State Museum and downtown. Disappointed there is no airport shuttle. Had a great stay!
Stayed 4 nights in Apr 2023
Response from JessicaM on 26 May 2023
Thank you for your kind comments! Thanks for staying with us!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2023

10/10 Excellent

Van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Deborah

Disliked: Property conditions & facilities
The staff was friendly and the front desk helpful. The Windham is not maintaining the hotel well; the building needs refreshed. Walls were patched but not repainted. There was a lot of litter outside the building and the pavement needs redone. No one came to clean the room or make the bed during my stay. There was no shuttle, adding $60 to the cost of my stay.
Stayed 2 nights in Oct 2022

8/10 Good

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a one bedroom suite that met our needs to a “T”. The staff was super friendly and accommodating!
Stayed 6 nights in Sep 2022

10/10 Excellent

KEITH

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Sharon L., Cottonwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for walking to most of downtown and the dock area. The restaurant in the hotel was a great way to start or end the day!
Stayed 5 nights in Sep 2022
Response from JessicaM on 19 Sept 2022
Thank you and happy to hear you enjoyed your stay with us!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant room with a nice view.
Stayed 4 nights in Sep 2022
Response from JessicaM on 19 Sept 2022
Thanks David, happy to hear you enjoyed your stay with us!

4/10 Poor

Jordan

Stayed 1 night in Aug 2022

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was definitely updated since the last time I was there. The space I received for the price was excellent.
Stayed 1 night in Jul 2022
Response from JessicaM on 19 Sept 2022
Working on more upgrades this winter, come see us again!

4/10 Poor

Howard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Gloomy decor dirty and poorly maintained
Stayed 1 night in Aug 2022
Response from JessicaM on 19 Sept 2022
Thank you for the feedback we are working hard this winter on upgrades and more training for all staff.

4/10 Poor

SCOTT

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Avoid if any other option available
Looks like it hasn’t been updated in 50 years. Halls smell musty and rooms of lingering/old cigarettes (even though supposedly “non smoking.” Given room on one level down from lobby…with no elevators to that level. (If you’re older and rely on wheels to move your suitcases, you’re out of luck as no one to help. To get any ventilation in room, need to open windows…but screens had holes and opened to alleyway (photo). Huge security risk
Stayed 2 nights in Jul 2022
Response from Doug Andrew on 19 Jul 2022
Scott we are sorry you didn't enjoy your stay. The lower level rooms are economy rooms. If you come again we have very nice upper floor rooms and if you let me know we will upgrade you for free. Thank you Doug Andrew Owner

4/10 Poor

Jessica

Travelled with family and small children
Disliked: Cleanliness, amenities
Super disappointed. There was garbage left in the room, hand prints all over the windows, someone’s water cup was left next to the bed… we ended up not staying because we felt it wasn’t clean. Would not recommend this hotel.
Stayed 1 night in Jul 2022
Response from Doug Andrew on 19 Jul 2022
Jessica, We are sorry you didn't enjoy your stay with us. We will pass this on to our housekeeping staff. We have very nice rooms in the upper floors and if you come again we will be more than happy to upgrade you if you let me know ahead of time and we have availability. Thank you Doug Andrew Owner

4/10 Poor

Verified traveller

Poor service, dated look and feel
This was definitely not worth $360 a night! More like $100. This is essentially a motel in look and feel. Service: Front desk staff were not at the desk on several occasions. When I was trying to check out, I shouted "hello" several times, checked in the restaurant, called down a flight of stairs, and finally noticed that the person was outside smoking a cigarette. Surely he could see me through the door as I was calling down the stairs and into the restaurant in clear view. He also made multiple attempts to ask me questions that were none of his business, like where I was going when I left the hotel one night. Room: had clearly not been vacuumed after the last check-out, as the area under the desk had multiple chunks of chocolate candy underneath it, which I only discovered when my feet hit them. Yay, chocolate on my socks. :( If it wasn't vacuumed, I wondered if there were other shortcuts being taken on cleaning. During the time of the most contagious variant of COVID yet, this wasn't comforting. The fan that was left in the room was broken, so I had to request a new one. The fans are needed because there is no air conditioning (though to be fair, there's no a/c in just about any hotel in Juneau because it's so rarely needed). Infrastructure: elevator is glacially slow - take the stairs if you are able. Crumbling asphalt in parking lot, dated look. This place might have been lovely in 1983. Not so much now.
Stayed 2 nights in Jul 2022
Response from JessicaM on 27 Jul 2022
Thank you for your feedback, we like to know where we can improve and will relay this feedback to the proper staff members.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location to visit Juneau Disappointed that restaurant was closed at 2 pm on July 4th, very rough finding dinner that night. Front desk people very helpful
Stayed 2 nights in Jul 2022

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very big room with a comfortable bed.
Stayed 1 night in Jul 2022

8/10 Good

Arlan, Queen Creek

Stayed 2 nights in Jun 2022

10/10 Excellent

Bethany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people help make your stay pleasant
The staff was amazing. They provided excellent service before I arrived answering my questions. During my stay they made every interaction pleasant and always asked how my day was going. I admitted to them that I had stayed there 11 years ago to a not so good experience, but they have made it better and better each time I stay and this was by far the best experience I have had with them. Plan to stay with them every time I visit Juneau.
Stayed 2 nights in Jun 2022
Response from JessicaM on 30 Jun 2022
Thanks Bethany, we hope to see you soon!

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area and good location for tourist spots.
Stayed 2 nights in Jun 2022
Response from JessicaM on 30 Jun 2022
Thank you! We love our beautiful capital city and glad you enjoyed your time here.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

6/10 Okay

Joaqlin

Stayed 6 nights in Jun 2022

6/10 Okay

Robert John

Travelled with family, Travelled with group
Liked: Staff & service
Folks at the front desk helpful and friendly. Breakfast in the hotel was delicious! No frills hotel but solid location.like everywhere else they are short staffed in the area of house keeping. Great pillows and mattress. They are starting to remodel.
Stayed 7 nights in May 2022
Response from JessicaM on 30 Jun 2022
Thanks fir your feedback Robert, the staff we have we appreciate their hard work and we couldn't do what we do with out them!

8/10 Good

Muthu

Stayed 8 nights in May 2022