Posted 11 Nov 2019
This is our 4th stay at The Grosvenor and it’s exceeded our expectations once again!!!
The Residence apartments work for us in terms of space with our 2 year old who slept in a rollaway bed this time instead of a cot which she loved!
For us it was the staff who really made it. Every single member of staff from check in, doormen, cleaners-basically anyone we met were friendly polite and always had a smile on their face. The breakfast team, especially Jennifer, could not do enough for us every morning and our daughter took a real shine to her and the team. Extraordinary service! Keep up the good work! We look forward to going back next year again!!!!
Comment from Hotel Management
12 Nov 2019 by e-Services Manager, Hotel Management
Thank you for taking the time to write your review.
We are really pleased to know that you continuously enjoy your visits to the Grosvenor House and we sincerely appreciate your kind words regarding the service provided by our associates.
The team will be delighted to hear your compliments and we hope to see you again soon for an even better experience.