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A goof-up was made by Expedia. I booked two rooms but hotel received booking for one room only. It took more than one hour talking to Hotel and Expedia to get another room, that too when we decided to relocate. Worst experience ever with Expedia.
This small hotel is classed as a 3 * but to us it is more then 5* the attention and service you get is more the we have had in a 5* classed hotel . The price is not to be argued with for the service you get the staff recognised us from our previous visits and were so friendly and helpful right from ...
The overall experience was good, I dealt with very good counter staff who were helpful with our luggage. Appreciated been given complimentary ride to the airport, what fail short was the cleaniless of the rooms. It fall too short of the rating it gives itself. Good value for money shouldn't have ...
I have stayed here several times over the year and the Citizen remains a good place to stay. Great location, breakfast selection not huge but enough, staff very good, just maybe too many of them. Some times you cant get to the breakfast buffet because there are just too many staff in the room.
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