Ratings based on 308 Verified Reviews

4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent stay

Posted 26-Aug-2017
Great location Staff was very curtious Great location
Comment from Hotel Management
28-Aug-2017 by Pavithran Nambiar, Hotel Management
Dear Guest, We do appreciate you taking time out to share with us your experience while at our hotel. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. I look forward to welcoming you back to our hotel. With Best Regards, Pavithran Nambiar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

great environment

Posted 25-Aug-2017
Pros: food, room, ambiance
Cons: pool was empty for cleaning
Location: best location in Mumbai
thoroughly enjoyed my stay. Room was great, food was awesome
Comment from Hotel Management
28-Aug-2017 by Pavithran Nambiar, Hotel Management
Dear Guest, Greetings from JW Marriott Mumbai Juhu! I would like to take this opportunity and thank you for choosing to stay with us. I am delighted to read your positive comments about the hotel and we are pleased to know that you enjoyed your experience. We eagerly anticipate your next visit! With Best Regards, Pavithran Nambiar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from new delhi

Posted 17-Aug-2017
Excellent location , staff, maintenance,breakfast,room , comfort!! Got upgrades to executive room. Thoroughly njoyed my stay felt like home!
Comment from Hotel Management
19-Aug-2017 by Pavithran Nambiar, Hotel Management
Dear Guest, Greetings from JW Marriott Mumbai Juhu! I would like to take this opportunity and thank you for choosing to stay with us. I am delighted to read your positive comments about the hotel and we are pleased to know that you enjoyed your experience. We eagerly anticipate your next visit! With Best Regards, Pavithran Nambiar General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta

Consistently good!

Posted 03-Aug-2017
Pros: Facilities; Upkeep; and customer orientation
Cons: Nothing in particular
Location: It's a happening place in the Juhu neighborhood, facing the Juhu beach
I have stayed more than twenty times at this hotel over the past 15 years since it opened and it has been consistent in its service and upkeep of facilities. Generally, a good place to stay if you have work in Juhu, Andheri, Bandra, Santa Cruz or Malad area. Overall it's a good hotel
Comment from Hotel Management
18-Aug-2017 by Pavithran , Hotel Management
Dear Guest, We do appreciate you taking time out to share your experience. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and a great experience for all our guests. We take pride in training our associates and it is very heart warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcome you back to our hotel. With best regards Pavithran Nambiar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Great service

Posted 17-Jul-2017
Pros: Everything
Had a fantastic stay at JWM Stunning hotel. Service was excellent Food was great. Just loved the stay Can't wait to b back
Comment from Hotel Management
18-Aug-2017 by Pavithran Nambiar, Hotel Management
Dear Guest, We do appreciate you taking time out to share with us your experience while at our hotel. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heartwarming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. With Best Regards, Pavithran Nambiar General Manager
5 out of 5
by A verified traveller

Wonderful service and a fantastic experience.

Posted 09-Jun-2017 on Hotels
Our stay at the J.W. Marriott truly was a fantastic experience. The service was impeccable and the hotel and amenities were great. We most definitely will be going back there soon.
Comment from Hotel Management
18-Aug-2017
Dear Guest, Greetings from JW Marriott Mumbai Juhu! I would like to take this opportunity and thank you for choosing to stay with us. I am delighted to read your positive comments about the hotel and we are pleased to know that you enjoyed your experience. We eagerly anticipate your next visit! With Best Regards, Pavithran Nambiar General Manager
5 out of 5
by Saras Singh

incredible stay

Posted 11-May-2017 on Hotels
it was just amazing :)
Comment from Hotel Management
07-Jun-2017
Dear Guest, Thank you for your lovely review. I am delighted that you enjoyed your stay with us. We have a big name to live up to and it is a responsibility we take seriously. It means a lot to hear from our guests that you feel we are successful. I hope to welcome you again soon. Kind Regards, Pavithran Nambiar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Lovely hotel right next to the beach

Posted 07-May-2017
Pros: See above
Cons: Hot water and the jets in the men's jacuzzi need to be stronger.
Location: Nice spot just by the beach and not far away from all the key landmarks in Mumbai.
Wonderful hotel where your every need is catered for. Great selection of restaurants to choose from as well; the food was excellent. Only slight cricism is the fact that it took ages for hot water to come through the bathroom sink tap. The staff were always so helpful and great to interact with. Loved the pool outside with the jets.
Comment from Hotel Management
08-May-2017 by pav, Hotel Management
Dear Guest, We appreciate feedback from our guests. We are pleased to know that you had a good time in our hotel. We will be happy to see you soon again in our hotel. Kindly Regards Pavithran Nambiar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel convenient to all amenities

Posted 07-May-2017
The hotel is within vincity of all amenities and attractions.
Comment from Hotel Management
08-May-2017 by pav, Hotel Management
Dear Guest, Very much appreciate you posting a review on Expedia. We are pleased to know that you liked the location of our hotel and had a good time. We look forward to welcome you to the hotel and I am sure you will have a wonderful time as always Kind Regards, Pavithran Nambiar General Manager
2 out of 5
by A verified traveller

Not a 5 star treatment

Posted 24-Apr-2017 on Hotels
The chef staff is as usual very good. We're big fan of Marriott Courtyard (Cochin and Agra). These were very comfortable stays. But this one left bad taste, mostly in two areas; 1. Food: Menu had so little to offer. Take desserts for instance, just single type of pastry having 10 different colors to make it look grand. Veg section had too few options to choose. In all aspects, this was the worst offer we ever had and we'd been to around 8-9 properties in this category. This didn't feel a 5 star at all. At the dining time, there was huge rush of people and there was no place to sit. This is the first time I felt like I'm waiting for a free langar. Chefs were very co-operative though. Kudos to their spirit. 2. Room: It was smaller than we'd thought but had all the required amenities though.
Comment from Hotel Management
08-May-2017
Dear Guest, Very much appreciate you posting a review on Expedia. We apologies as your stay could have been lot better though we have forwarded your valuable feedback to the concerned department heads. We look forward to welcome you to the hotel and I am sure you will have a wonderful time as always Kind Regards, Pavithran Nambiar General Manager