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Reviews of Quality Inn and Suites

2.5 out of 5
Quality Inn and Suites
2701 Hazel, Carthage, MO

Reviews

7.0

Good

Rating 10 - Excellent. 149 out of 694 reviews" "
Rating 8 - Good. 241 out of 694 reviews" "
Rating 6 - Okay. 157 out of 694 reviews" "
Rating 4 - Poor. 82 out of 694 reviews" "
Rating 2 - Terrible. 65 out of 694 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kristyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was always friendly and greeted me anytime they had seen me.
Stayed 3 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Kristyn,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Callie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was friendly and helpful. The room was clean and well maintained. The carpet in the hallways and on the stairs looks stained and a little dated. While going upstairs there was a strong odor of Marijuana coming from one of the rooms. Thankfully it wasnt noticeable once inside our room. The pool is open until midnight. We had a late check in so the kids loved that they still got to enjoy it. Really loved the later checkout of 11. Gave us time to sleep in and tKe our time checking out.
Stayed 1 night in Mar 2024
Response from General Manager on 23 Mar 2024
Dear Callie,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

4/10 Poor

Tobe

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Needs a lot of attention
Stayed 2 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Tobe,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Christina

Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
It was clean for the most part, but it was clearly understaffed. There was a single young man that acted like he was high (making loops through the building while muttering under his breath any time I asked for things). The building and grounds were run down and gave the essence of being uncared for. The paint was peeling in the shower, and the texture on the ceiling was falling off.
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Christina,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 Okay

Dennis

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Check was easy, but when you go into the hall way it smells of cigarette smoke. The room had a stale smell to it but it went away once we turned the air on. Breakfast options were limited and not very good.
Stayed 1 night in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Dennis,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 Poor

Paula

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 21 Jan 2024
Dear Paula,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 Poor

Bridie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The comforter was filthy and the sheets where dirty when arrived we informed the front desk clerk and he came down. He saw it and said he would note it on the account. The door would not open when we tried it 4 times it didn't open until the clerk held handle.high up
Stayed 1 night in Jan 2024
Response from General Manager on 12 Jan 2024
Dear Bridie,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Amber,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Vicki

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They accepted dogs!! Breakfast was great too!
Stayed 1 night in Dec 2023
Response from General Manager on 1 Jan 2024
Dear Vicki,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Alesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine except the pool was not available after the first day. Very disappointing. The hotel is getting a little ran down, needs new carpet, etc… but the staff was great.
Stayed 2 nights in Dec 2023
Response from General Manager on 26 Dec 2023
Dear Alesha,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

Richard, Melissa

Liked: Staff & service
The staff members were friendly but the quality at this Quality Inn has slowly declined over the past few years. There were many "out of order" signs posted on amenities and the cleanliness of the rooms was not up to par with previous stays.
Stayed 1 night in Dec 2023
Response from General Manager on 24 Dec 2023
Dear Richard,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Good

Gwen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly place ,except mattress is too soft .
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Dear Gwen,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Little town
The TV was not working for some reason
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Dear Guest,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Rob

Liked: Staff & service, amenities
Property was run down but the staff was great. The staff was courteous and helpful. The room was clean. The hotel was easy to find and in a safe place.
Stayed 1 night in Nov 2023
Response from General Manager on 1 Dec 2023
Dear Rob,We are delighted that you decided to stay with us at Quality Inn and Suites during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

BILL

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Used to be beautiful precious moment hotel Now it's like Motel 6.
Stayed 2 nights in Nov 2023
Response from G,m, on 28 Nov 2023
Dear Bill, We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Sincerely,

8/10 Good

Jeremie

Liked: Cleanliness, property conditions & facilities, room comfort
Decent room for a short stay.
It was fine. Room was clean, A/C, and shower worked well. Opportunities for improvement include reinstalling a smoke alarm in room (old one missing), updating bathroom sink, and updating TV in room. Also, it took almost 30 minutes to check-in and there was no line !
Stayed 1 night in Nov 2023
Response from General Manager on 20 Nov 2023
Dear Jeremie,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Steve

Stayed 2 nights in Nov 2023
Response from General Manager on 14 Dec 2023
Dear Steve,Thank you for choosing us at Quality Inn and Suites during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

4/10 Poor

Donald

Liked: Cleanliness
Lack of hot water. Tried to shower between 6 am and 7:30 3 x no hot water. For a Saturday morning? The hotel was quite
Stayed 1 night in Nov 2023
Response from General Manager on 27 Nov 2023
Dear Donald,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Victoria

Stayed 1 night in Nov 2023
Response from General Manager on 14 Dec 2023
Dear Victoria,Thank you for choosing us at Quality Inn and Suites during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Good

austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Aug 2023
Response from General Manager on 19 Nov 2023
Dear Austin,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okay

Verified traveller

Liked: Room comfort
Cheap place to stay for a weekend trip.
The hotel itself was nice for the most part. The side entrance we used was open to the public which was a little unerving and walking down the hall there was a door handle that had been busted from what look like someone trying to break in. Our room was clean and the bed was comfortable but the t.v. did not work. When we arrived for check in on Friday evening, we were greeted by a friendly staff member at the desk however Sat evening we had to get our room key fixed and there were multiple people hanging out around the front desk, some were staff members some were probably their friends?? They were vaping and made me feel a bit on the uncomfortable side. Overall our stay was okay, the room rate was good but it was kind of a "you get what you pay for" kind of stay.
Stayed 2 nights in Nov 2023
Response from General Manager on 13 Nov 2023
Dear Guest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Terri

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Clean rooms
The room itself was clean but i had to unplug the refrigerator in the room. It was so loud could not relax. I had to hold the handle up on the door knob to get the key door to work. The worker came down to show me this. Then it still took multiple trys. No coffee except when breakfast was served. No OJ. Had to ask them to refill. Then it was an orange drink not OJ. Eggs were bland and tasted old. Watched the worker put cereal in the cereal containers that said Kelloggs cereal but the bags were not Kelloggs it said Hospitality on all of them. Staff were friendly and helpful. Carpet in the hallways were in desperate need of a vacuum.
Stayed 1 night in Nov 2023
Response from General Manager on 10 Nov 2023
Dear Terri,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Whitney

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 10 Nov 2023
Dear Whitney,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Okay

Kristina, Cedar Rapids

Liked: Cleanliness
I read reviews that mentioned the same problem I had... The TV in the room does not work and the front desk didn't seem too concerned about helping resolve the situation. The room was clean and quiet, but it would have been nice to be able to unwind and watch some TV
Stayed 1 night in Nov 2023
Response from General Manager on 11 Nov 2023
Dear Kristina,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 Okay

Keshia

Disliked: Property conditions & facilities, room comfort
Too cold
I spent a whole night without heat in my room.
Stayed 2 nights in Oct 2023
Response from General Manager on 11 Nov 2023
Dear Keshia,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was really nice. It is an older hotel. Our TV didnt work and they werent able to help with that - someome did try.
Stayed 2 nights in Oct 2023
Response from General Manager on 12 Nov 2023
Dear Anne,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 Terrible

Christopher

Stayed 5 nights in Oct 2023
Response from General Manager on 21 Nov 2023
Dear Christopher,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Okay

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely an older hotel, beds uncomfortable and old as well.
Stayed 1 night in Oct 2023
Response from General Manager on 13 Nov 2023
Dear Brooke,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Melissa, Sedalia

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was not clean. TV not functioning. Seemed to be very understaffed. However, I appreciated the kindness of the manager.
Stayed 1 night in Oct 2023
Response from G,m, on 28 Nov 2023
Dear Melissa, We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Sincerely

2/10 Terrible

Courtney

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 13 Nov 2023
Dear Courtney,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Good

Christine

Stayed 1 night in Oct 2023
Response from General Manager on 19 Nov 2023
Dear Christine,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 Poor

Michelle

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Halls smelled like smoke and pot and the overall appearance of the place was old, worn down and unclean.
Stayed 1 night in Oct 2023
Response from G,m, on 28 Nov 2023
Dear Michelle, We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Sincerely

4/10 Poor

Karen

The carpets were dirty and there was trash in the room. But the worst part was seeing where the doors to other rooms had broken locks and been busted in to.
Stayed 1 night in Oct 2023
Response from G,m, on 28 Nov 2023
Dear Karen, We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.

2/10 Terrible

Shawn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, the first room they gave us was not supposed to be used, per them. There were unmade beds, TV on, and an open soda can. I went back for another room and this time they gave us a room that was already rented and a dog started running toward us when we opened it. I went back to the desk and said, "This is your last chance". They finally got us a room that was not occupied. We went out to dinner and came back to go to bed. For a "Non-Smoking facility" there were an awful lot of marijuana smokers there and my wife could barely sleep with that smell coming into our room. The only positive things I can say is that the staff was friendly enough and we were able to checkout without a hassle. This was not the worst hotel experience we've ever had but it made the top 5.
Stayed 1 night in Oct 2023
Response from G,m, on 28 Nov 2023
Dear Shawn,On behalf of our entire team, I would like to apologize for not exceeding your expectations . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely

6/10 Okay

Stephen

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was convenient for my stay and for the money was okay. Bathtub faucet dripped, drapes were worn and not all attached light bulbs missing from lamps.
Stayed 1 night in Oct 2023
Response from G,m, on 28 Nov 2023
Dear Stephen,On behalf of our entire team, I would like to apologize for not exceeding your expectations . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely

10/10 Excellent

Marco C

Stayed 1 night in Oct 2023
Response from General Manager on 12 Nov 2023
Dear Marco,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 Terrible

Mary

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sofa bed had mice feces and other debris. We did get another room. We had to ask for towels, bedding. It was a very bad experience. The hotel also erroneously charged my credit card. Word to the wise, avoid this place.
Response from G,m, on 28 Nov 2023
Dear Mary,On behalf of our entire team, I would like to apologize for not exceeding your expectations . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely

10/10 Excellent

Timothy

Stayed 1 night in Oct 2023
Response from General Manager on 12 Nov 2023
Dear Timothy,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 Terrible

William

Business traveller
Disliked: Staff & service
I made the reservation through Expedia, and when I showed up at 1:15 in the morning, no one was there and no sign saying there a way, I rang the bell several times, called the phone and let it ring for about two minutes and even went in the back to knock on the door just in case someone to sleep with no response so I could not check in…still was charged….
Stayed 1 night in Sep 2023
Response from G,m, on 28 Nov 2023
Dear william,We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention.We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely

6/10 Okay

Anna

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double billed by property and Hotels.com
no TV & laundry. Hotel needs remodeling. Hotels.com and the hotel charged my card so had to hassle with the front desk to get a credit. Hotels.com needs to make it clear who is going to charge my card.
Stayed 1 night in Sep 2023

6/10 Okay

Stephen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room had a strong smell of urine carpet was ripped in places breakfast room bins overflowing with dirty food trays cups etc fire alarm went off twice and we were never informed if there was a fire drill or a fire seemed a bit chaotic
Stayed 1 night in Sep 2023
Response from General Manager on 19 Sept 2023
Dear Stephen,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Good

Debra

Stayed 2 nights in Sep 2023
Response from G,m, on 28 Nov 2023
Dear Debra,We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on 12 Sept 2023
Dear Pamela,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

Angelia

Travelled with family, Travelled with partner
Looked like being run by teenagers
Stayed 1 night in Sep 2023
Response from General Manager on 11 Sept 2023
Dear Angelia,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Brittney, Miller

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from General Manager on 11 Sept 2023
Dear Brittney,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Eric

Liked: Staff & service, property conditions & facilities, room comfort
Overnight stay on a trip. Nothing great, but nothing too terrible. Hotel was short staffed which delayed breakfast 1.5-2 hours so I wasn’t able to take part in that.
Stayed 1 night in Sep 2023
Response from General Manager on 10 Sept 2023
Dear Eric,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 Terrible

Stephanie

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from General Manager on 8 Sept 2023
Dear Stephanie,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the how big the rooms were and how friendly the staff was the pool was great and i will be coming back. Our key never worked while we were there but it didnt effect our stay there
Stayed 1 night in Sep 2023
Response from General Manager on 5 Sept 2023
Dear Shawna,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager