- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
cant find property and uncontactable!
We booked this apartment and there wasn’t any instruction on how to check in. Only given the address of the condo area but not given with the specific block and unit. We had to drive around asking. We also tried to contact the number given by hotel.com but no one picked up. Only after hours, someone finally picked the call and said the accommodation was overbooked and said he would cancel the accommodation. 2 days later which is now, the booking is not cancelled yet. Hotel.com, please look into this issue. My 2nd time experience having an accommodation overbooked. I had wasted so much time to book, wasted money on international calls etc