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Reviews of St Andrews Hotel and Spa

3 out of 5
St Andrews Hotel and Spa
22 Milner Avenue, St Andrews, Germiston, Gauteng

Reviews

6.8
Rating 10 - Excellent. 16 out of 73 reviews" "
Rating 8 - Good. 26 out of 73 reviews" "
Rating 6 - Okay. 11 out of 73 reviews" "
Rating 4 - Poor. 10 out of 73 reviews" "
Rating 2 - Terrible. 10 out of 73 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

samuel

Stayed 1 night in Mar 2024

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not so good. Better care could be taken of the rooms - however poorly designed.
Stayed 1 night in Jan 2024

6/10 Okay

Philiph

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Reception staff are useless
Stayed 2 nights in Nov 2023
Response from Jane on 28 Nov 2023
Good day ,Thank you for taking the time to give us your feedback ,we are sorry that your experience was bad ,we have addressed the issue with the relevant department and everything was sorted .We hope you will consider staying with us in the near future .Kind regards

8/10 Good

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no hot water in this room in the morning.
Stayed 1 night in Oct 2023
Response from J on 3 Nov 2023
Good Day ,Thank you for your response we are sorry that there was no hot water in the room ,we have informed the responsible department and the issue have been resolved .We hope you will consider staying with us in the near future .Kind regards St Andrews Hotel and spa

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good overall bad Internet
Stayed 6 nights in Apr 2023
Response from Jiji on 24 Apr 2023
Thank you for your feedback we would like to thank you for choosing us and we hope to see you again .Kind regards

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2023

10/10 Excellent

Dineo

Stayed 1 night in Mar 2023

2/10 Terrible

Thulani

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I arrived, I was shocked to discover that the room I was checked into was dirty and the bed was not made up. This was unacceptable, as cleanliness is one of the most important factors for me when choosing a hotel
Stayed 1 night in Mar 2023

10/10 Excellent

Dr Jean-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
... Soulfood ...
Tranquility at its best! Staff is impeccable 👌 Food is absolutely divine!
Stayed 2 nights in Feb 2023

4/10 Poor

Thabo

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No hot water, noisy
Stayed 1 night in Jan 2023

8/10 Good

Raymond, Smyrna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with large rooms. Great value for money. My only negative is unreliable wi-fi in room.

2/10 Terrible

Glen

Disliked: Cleanliness, property conditions & facilities, room comfort
The condition of the room was horrendous. The carpets were badly stained and in a terrible condition. The room did not look like it had been cleaned properly prior to my stay an example being fingerprints over anything that was glass. The bedding was also not in the best condition either and marked.
Stayed 3 nights in Dec 2022

2/10 Terrible

Adegboyega

Stayed 1 night in Dec 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed.
Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Initial impression was very nice as Hotel on beautiful grounds but the room was disgusting , Room was filthy , Bathroom ceiling looked like it was going to collapse , Cupboards were filthy and obviously had not been cleaned for ages , There was a half eaten tub of old ice cream in the bar fridge. TV did not work , 1 towel , Hotel needs some hands on management to sort out the tardiness and pay attention to detail and get management to get involved and act interested , the rooms need some TLC
Stayed 2 nights in Aug 2022
Response from Jiji on 1 Sept 2022
Good day ,We would like to thank you for a sincere feedback we as the St Andrews hotel appreciate every feedback and we will try and make sure that maintenance is done thoroughly in every room .We have escalated the issue to the housekeeping and maintenance department .Thank You.

4/10 Poor

Kristy

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room wasnice however there were random faults in the room. One bedside lamp did not work and the other had a damaged lampshade. The plug by the fridge was literally hanging off the wall. Not safe with a toddler. Lastly we had no hot water the following morning at 08.30am when we went for a shower. Not enjoyable at all.
Stayed 1 night in Jul 2022

2/10 Terrible

Carol

Travelled with family
We left the property early due to safety concerns. Please be warned that safety is an issue at this property. Belongings from our safe disappeared and then were returned without adequate explanation. I would find other accommodation.
Stayed 14 nights in Apr 2022

8/10 Good

Lindsy, Witney

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2022

4/10 Poor

Ike

Disliked: Property conditions & facilities, room comfort
This was a mistake, 3 story building with no elevator. Who does that? No hot water for first 24 hrs.
Stayed 5 nights in Feb 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Quiet area and beautiful views. Checkin was easy with friendly staff. The room itself was elegant . Breakfast was delicious. On the other hand , I had to change rooms because a lot was wrong: door was not opening properly , batteries maybe . TV was not switching on , aircon giving problems, coffee station missing. I mean...🙄🙄
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2021
Response from Jane on 4 Aug 2021
Good Morning Thank you for staying at our hotel we appreciate your feedback and we love to have you back at our hotel in the near future. Kind regards

2/10 Terrible

Salim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Firstly when we got there to check in, they said my booking was not paid for. But i paid for it the previous night with my credit card, yet they still made me show them the proof of payment. Then they gave me room 106. We went to our room and wanted to make tea but there was no kettle, only 1 cup, no milk and bottle water. And there wasnt a hairdryer or soap. We tried to call reception but the phone in the room wouldn't work so i used my cell phone and whatever items wasnt in the room, I requested for them to bring it. So they brought the stuff for us. But then we noticed the rooms were dirty as if it hasnt been maintained. There were spider webs on the bedside lamps and in the bathroom as well. From the previous time i stayed there compared to now, the standard has dropped drastically. We were so put off by the state of the room that we went home that night instead of staying for the night that we paid for.
Stayed 1 night in Apr 2021

10/10 Excellent

Nelisiwe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy my stay 5star service
Stayed 1 night in Dec 2020
Response from Jane on 5 Jan 2021
Good day Thank you for choosing St Andrews a home away from home we are glad you enjoyed your stay and we look forward to having you at our hotel soon . Kind regards Reservations Jane

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and convenient. A bit of a mix up with the check out and payment but overall a very enjoyable stay and I will certainly return.
Stayed 1 night in Dec 2020
Response from Jane on 22 Dec 2020
Good day We would like to thank you for the feedback here at St Andrews hotel we strive to make sure our guest stay is memorable we have therefore addressed the check out issue with the front office manager .We look forward to having you in the near future . Happy holidays . Kind regards Jane

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Aug 2020
Response from Jane on 23 Sept 2020
Good day Firstly we would like to thank you for choosing St Andrews hotel and spa .We appreciate your feedback and we look forward to seeing you at the hotel in the near future. Kind Regards Jane

4/10 Poor

Shayne

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Unpleasant
Great hotel, and a sophisticated room, however they were hosting a private event on the roof top which they failed to mention. Headboards, windows and picture frames rattling, bed vibrating from the loud music which only came to a halt at 1:30... office staff not reachable on the phone provided in the room or numbers listed online at the time. A fair warning prior to check in would have been the decent thing to do, as you don’t expect booking into a luxury hotel and having it sound like a muffled club bathroom till the early hours of the morning. My stay was definitely non-relaxing. Great venue, my experience just wasn’t pleasant.
Stayed 1 night in Aug 2020

8/10 Good

DARYL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Jane on 29 Jan 2020
Good Day Thank you for your feedback we really appreciate and we are glad to know that you had a wonderful stay . We hope to see you in the near future . Kind Regards Jane

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning place
Exceptional.
Stayed 1 night in Sep 2019
Response from Jane on 5 Sept 2019
Good Afternoon Thank you for the positive feedback we really appreciate and we hope to having you again in the near future . Kind Regards Jane

8/10 Good

Baanetse

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2018
Response from jane on 4 Dec 2018
thank you for your feedback

8/10 Good

Thabo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refreshing stay
Refreshing and good!
Stayed 1 night in Aug 2018
Response from Marc on 22 Aug 2018
Dear Thabo, Thanks for talking the time to write the review. we are happy that you enjoyed your stay with us and we look forward to welcoming you back to St Andrews.

6/10 Okay

Minji, Seoul SK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property, food not so good
The property is beautiful but the dinner was expensive and not as advertized
Stayed 1 night in Jan 2018
Response from Chantelle Els on 10 Jan 2018
Good Day!' Thank you for your response Look forward to welcoming you back in the future Many Thanks & Kind Regards

6/10 Okay

KEITH

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
NEEDS A MAINTAINANCE REVIEW
If this was a 3 star it would get v good, it was once an VERY GOOD hotel but has not been maintained, carpets stained/worn, curtains stained--even stained bed linen on the bed. The staff are helpful but clearly do not know how to set table,although menu is fine --poor breakfast selection. GOOD location and amenities are good. It appears that occupation is low and therefore budgets cut to the bone and this results in this no longer being a 5 star
Stayed 2 nights in Aug 2017
Good Day! Thank you for your Feedback. I will investigate this further to ensure that we can maintain a 5 Star Establishment, as that is what our goal is. Hope to receive a booking from you again in the future. Many Thanks & Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Good Day! Thank you for your feedback Many Thanks & Kind Regards

10/10 Excellent

Dickgov, PMB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A serene experience.
A beautiful and well maintained hotel with lovely gardens. The hotel overlooks a lake with lots of birds. Loved the big paintings, almost everywhere to be seen. Breakfast was a treat, though the range of the supper menu could be expanded on.

6/10 Okay

Julian, UK

Liked: Cleanliness, room comfort
Boutique Hotel, convenient for golf
Disappointing compared to previous stays. Hotel was almost empty and staff seemed to have gone to sleep! Still a very nice place to stay though.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

K, North America

Disliked: Staff & service, property conditions & facilities
Definitely not 5 star
Location. This is the only reason the hotel worked for me. It is located in a quiet area, familiar to me and close to where I needed to be. At first glance the property looks great. Unfortunately, this does not follow through. The room was just ok, could benefit greatly from an upgrade. Sparse dated interiors, worn stained carpets and upholstery. Poor plumbing. No in room WiFi. Not consistent in replacing toiletries, water etc. Restaurant was hit and miss. Breakfast was on occasion a buffet. Continental breakfast consisted of cereals, fruit, cold cuts, cheese and yogurt. The food and drinks were not kept chilled or properly covered, often visited by flies. Service was practically non existent. The runners on the tables were always dirty, attracting flies. The staff tried to be helpful once asked but, it seemed they could not cope. The restaurant was never busy, especially dinner time. I can see why. I had to wait 40 minutes one evening for the menu to be printed and another 30 minutes to be served. Sad. This hotel has a lot of potential but it is just not functioning properly in any areas. The pool was empty due to a leak and the roof in the hotel was leaking. The shower faucet in one room sprayed all over the bathroom except for inside the shower. There was often no bottled still water available.

2/10 Terrible

Christopher, Johannesburg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here at your own peril
We found that this hotel was anything but a signature Hotel & Spa. We are not quiet sure how it qualifies to be a 4 star hotel. The walls in reception have cracks, the furniture is scuffed and dirty, the grass outside was long and uncut, the pool was green and their were broken tiles in the restaurant. The room provided had old and very used linen. The attitude of management was unaccommodating in any way. I can honestly state that our experience was not great. I would definitely recommend giving this place a miss.

8/10 Good

Stephen, Wigan, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A friendly home from home experience
I had experienced a frightful journey by Air France from Paris and was so tired that I could hardly stay awake as I registered at this delightful hotel. The receptionist understood and had noticed my delayed flight on the web site. She told me to get straight off to bed and have a meal whenever I woke up. The dining room staff were delightful and the food was made to order and among the best i have ever eaten. I love this place! The bedroom and bathroom were huge and well fitted out

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful grounds, attentive and courteous staff
Great for leisure, perhaps not the greatest for business. The WiFi unfortunately left much to be desired, but the attentiveness of the staff, the service provided, and the beauty of the grounds were enough for me to recommend this hotel to family and friends traveling for leisure in Johannesburg.

8/10 Good

Manuel

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

D J M, Boca Raton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, decent value, clean, safe
Hotel adjacent to highway, fairly windy drive up the hill in a suburb close to al, you need and in the midst of shopping and restaurant district. Walking out! Car 3 min drive. Good security, safe parking on huge grounds. Room are enormous, all cons on site. Nice pool, friendly staff. One of the better ones in the east of Johannesburg, 10 min off the airport. Will use as base from now, good place. Conference, Golf or other event hotel, very little to do with family or as a couple.

8/10 Good

Beryl, Byron Bay, Australia

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Finishes
The basins were not properly sealed and leaked onto the floor underneath. The bath moved and was not properly fitted. Guard dogs on the property next door barked through the night.

2/10 Terrible

Jenny, Johannesburg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do yourself a favour and look elsewhere......
What a rip off......Pity I can't show you my photos versus those on the website. First appearances are everything and with the grass not cut for about two weeks my first impressions were already tainted. When I enquired why it was so tatty the porter told me it made too much noise for the guests to cut it. Moving onto our room. It was bare but for a bed in the corner and a huge headboard. Two small chairs trying to look big in the other corner with a cheap box print picture on the wall. The mirror was stuck directly to the wall with a bit of paint sticking to it. No showerheads in the shower - just plain pipes. A bath was hiding in another corner and the toilet window had construction dirt all over it. The lighting was either fluorescent or LED's which made the place about as warm and inviting as a school hostel. Having said that, you would be lucky if the light bulb actually worked. When I asked where the rooms where that were depicted on the website, I was told those were superior rooms and mine was only a Luxury Room. Heaven forbid I get a standard room! Would have to bring my own duvet, which probably not a bad ideas as the one on our bed did not go beyond the top of the mattress. Food was excellent but given the cost I should hope so. It was also less than romantic with those fluorescent lights. All round - a complete waste of money and a disappointing Valentines Day "treat".

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Nice hote, very quiet when I was there. Limited selection in the restaurant, maybe because it was quiet, but good food nonetheless.

8/10 Good

chris, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Good location for the airport and Bedfordview. Wi-fi was very patchy and has been for a while and is something that will put a lot of people off.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in the City
Flight was delayed and had to find a place not to far from the airport. St. Andrews is a gem in Joburg.

8/10 Good

travel pro, USA

Liked: Cleanliness, room comfort
Nice location
The location and grounds were nice. Renovation was going on so there was some confusion associated with that. The experience of the staff was just so-so and if improved would have helped the experience. The room was big but awkwardly furnished...they didn't hire a good interior designer if at all. Definitely not 5 star but still nice. The restaurant was nice and the staff were friendly but still need more experience to help the cause. The wifi worked fine and was fast.

6/10 Okay

GG, Melbourne, Australia

Liked: Cleanliness, room comfort
Could have been better...
Initially at check in they couldn't locate my booking. Apparently Expedia bookings are some times dropped. I had my printed receipt on me, so they had to honor it. Fortunately they had an extra room, but housekeeping had to turn it over. Was delayed about 15min as a result. Internet at this place is woeful. Very patch coverage. Room was meant to come with water, but I had to call and remind them. They didn't replace it after day 1. Breakfast was nice and the compound has a nice outlook and is secure. This hotel is meant to be five stars, but the attention do detail doesn't warrant this rating. Maybe it is an African five stars?