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Reviews of Mercure Johannesburg Bedfordview Hotel

3 out of 5
Mercure Johannesburg Bedfordview Hotel
33 Bradford Road Bedfordview, Germiston, Gauteng

Reviews

7.4

Good

Rating 10 - Excellent. 51 out of 194 reviews" "
Rating 8 - Good. 67 out of 194 reviews" "
Rating 6 - Okay. 50 out of 194 reviews" "
Rating 4 - Poor. 14 out of 194 reviews" "
Rating 2 - Terrible. 12 out of 194 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Paul

It works for a 3 star accommodation hotel. However there appears to be a fundamental Shortage of towels. Be prepared as a guest to get interrupted for dirty towels around 9am and then again about 4pm when clean towels are delivered. Very unusual as the majority of hotels I have stayed in remove dirty towels and replace them at the same time as the daily cleaning of the hotel room.
Stayed 7 nights in Mar 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Stayed 1 night in Dec 2023

10/10 Excellent

MUNYARADZI AARON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Grant

Business traveller
Liked: Cleanliness, staff & service, room comfort
Does the job
Has all the bases covered - but nothing wow. Amenities are a little dated - the TV channels were not great considering it was a Rugby World Cup match and it was not showing. The food court nearby was not great - closed a little early and the food was not great quality - even for national franchises.
Stayed 1 night in Sep 2023

10/10 Excellent

KANG LENG

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location, Eastgate shopping mall just opposite and within walking distance. The apartment was with 2 rooms, spacious.
Stayed 3 nights in Jun 2023

10/10 Excellent

Gugu

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is great and staff is friendly
Stayed 1 night in Jun 2023

10/10 Excellent

Azim

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and worth while
Stayed 4 nights in Mar 2023

4/10 Poor

teng kan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2023

6/10 Okay

quiana

Travelled with family and small children
Liked: Staff & service, amenities
The property had a generator most places the lights go out. It aslo had a restaurant with a bar which was cool. Front receptionist guy was really nice. I didn't like the bathtub was dirty the appliances was outdated and family of 5 only had 2 towels but that was resolved quickly. The bedrooms DONT HAVE AIR CONDITIONING! So overall its good for the price. The mall is walking distance right across the street. Only 13 minutes from the airport.

10/10 Excellent

Nelisiwe Thandi

Business traveller
Stayed 2 nights in Nov 2022

6/10 Okay

Deborah

Liked: Cleanliness, staff & service, amenities
Located at entrance 6 to Eastgate mall. Shopping and dining is quick and convenient if you don't have a car. Also close to Lughtsculpt if you want spa treatment for a few days. Kitchenettes are nice, rooms are clean but dated. Furniture is a bit worn but property clean, safe and perfect location.
Stayed 3 nights in Jun 2022

6/10 Okay

Duran

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice situated
Nice situated just next to the Mall. Only that I thought I would have a balcony or an outside place to chill. Has a little kitchen but no pots
Stayed 2 nights in Feb 2022

2/10 Terrible

Wellington

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I made a booking through Hotels.com and I received confirmation. When I got to the establishment they had no booking made and no rooms.
Stayed 1 night in Sep 2021

8/10 Good

Sifiso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good.amenities needs atention.towels ,glasses,cups etc
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Air conditioning unit did not work and hotel ran out of towels for the rooms
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
This hotel needs a bit of renovations, breakfast was ok but the presentation of food needs some work over & a better trained staff. Things are not always consistent with procedures. It is in a good location for my needs, however the area is becoming more dangerous & lots of litter is thrown around with broken sidewalks which deters tourists from the area. Management should be concern about this.
Stayed 5 nights in Jan 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
There were a few missteps in communications, but overall the staff was friendly but lacking in knowledgeable places to go. The hotel is in a good location, but walking distance to Bedford Center is dangerous. Taxis service was available but expensive to go short distances. I got the impression many times that they weren't interested in serving guest. The property itself was nice, but renovations are badly needed. Rooms are dark, furniture is very worn, needs updating.
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Proximty to shoping centre. The place is clean. Splendid and clean
Stayed 1 night in Nov 2019

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paixao Review
I enjoyed the place
Stayed 2 nights in Sep 2019

6/10 Okay

Dewald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL SELF NOT PROBLEM BUT THE NOISE FROM THE CLIENTS TERRIBLE. ROOM NEXT TO USE WE COULD NOT SLEEP THEY SLAM THE DOORS UNTILL AFTER 12H00 AT NIGHT. FOR THE FUTURE PLEASE TELL THE PEOPLE TO CONSIDER THE OTHER CLIENTS NEXT TO THEM AS WELL. WE TRAVEL FROM FAR UNDER DIFFICULT SITUATION AND TIRED AND JUST THE NOISE WAS TERRIBLE.
Stayed 1 night in Sep 2019

6/10 Okay

getrude

Business traveller, Travelled with family
Stayed 3 nights in Aug 2019

4/10 Poor

Barbara Baobame

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs renovation, bedding is old and torn, fridges have rusted, wood cabinets in bathroom rotten
Stayed 1 night in Jul 2019

6/10 Okay

Moe

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Pretty

Liked: Staff & service
Carpet dirty
My main criticism is about the carpet it was very dusty not pleasant smell too old and very very dusty
Stayed 1 night in May 2019

8/10 Good

shili

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, secure and close to food and mall. Friendly and helpful staff
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is amazing. Apartments are cleaned up very well daily. Staff are great, very professional, clean, and friendly. Hotel’s location is perfect and beside the East Gate Mall.
Stayed 4 nights in Feb 2019

10/10 Excellent

Gabo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice very nice staying at this place for a weekend wished I could stay forever.
Stayed 2 nights in Feb 2019

2/10 Terrible

Monrae

Disliked: Staff & service, room comfort
Worst experience ever
Worst couple nights of my life. It is now 3h30am and I cannot sleep, due to loud generators and fans next to my room. There is no ac in the bedroom, so to make matters worse, I have to open windows. There is not even a fan in the bedroom. Our TV has not worked from day one and nobody seems bothered to come and fix it, after enquiring about it several times. We had no kettle in our suite. After walking to front desk, in the rain, to ask about this, we were given a kettle with such a short power cord, that it does not reach the wall socket in the kitchen. I would not come back here if I was paid to do so.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
I likes the room. I stayed in room 216 My AC was not working accordingly as I couldnt work operate it properly as some buttons were missing.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019

6/10 Okay

Jackie

Liked: Cleanliness, staff & service, room comfort
Service was amazing. The front desk lady was brilliant. The room was clean, but for a room that should sleep 4, there was only 1 glass, 2 cups. Many of the lights did not work. We stayed in room 502. If I am ever in Johannesburg again, I will make use of the Mecure hotel as it was overall great and well situated.
Stayed 1 night in Dec 2018

4/10 Poor

Alban

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional receptionist
Didn’t get the rooms l paid for
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Tired hotel that needs some updating and renovation. Hotel staff tried to charge for room a second time despite room being prepaid.
Stayed 1 night in Nov 2018

6/10 Okay

Paty, Angola

Disliked: Cleanliness, property conditions & facilities, room comfort
Well located hotel; however it needs to be refurbished. Bathroom furniture is very old so are the carpets (I.e. very dusty)
Stayed 1 night in Sep 2018

4/10 Poor

M, Namibia

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
This hotel needs a serious upgrade and some new management to oversea the standard of the units / rooms. Linen and towels are old and in terrible condition. Tiles cracked in the bathroom, mirrors old and rusted, toilet seat completely loose and broken. We were a family of 4, staying in a 2 bedroom unit. But the kitchen was equipt with only 2 of everything. Only 1 bath towel and 1 hand towels. No bath mat. When asking for more towels we waited more than 30 min for it. We are very disappointed in the overall standard of this hotel. After complaining, the manager apologized and said he will correct the errors. Needless to say, nothing had changed. Not value for money. Will not stay at any Meecure hotel again. Sadly.
Stayed 2 nights in Jun 2018
Response from Rexy on 7 Jul 2018
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Rooms Division Manager

6/10 Okay

E, Joburg

Liked: Cleanliness, staff & service
The staff was nice but the heater in the studio was only working in the bedroom. The toilet and the salon were frozen ( especially that it is winter period). The toilet needs a maintenance
Stayed 2 nights in Jun 2018
Response from Rexy on 2 Jul 2018
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Bedfordview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, The above maintenance issues are disappointments and inexcusable service failures that have been addressed with the seriousness they deserve, thus eliminating the possibilities of reoccurrence in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Rooms Division Manager

6/10 Okay

nka, Zimbabwe

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
hotel close to mall and CBD
lovely place but room was not cleaned on first day
Stayed 1 night in May 2018
Response from Rexy on 4 Jul 2018
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Bedfordview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Rooms Division Manager

4/10 Poor

Geoffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Not as expected!
Rooms nice and big. Had to wait two hours for towels. House keeping lady very rude. Mouse in the apartment so we had to move into another apartment. Man from reception was very pleasant. Unfortunately neighbours very loud until late.
Stayed 1 night in May 2018
Response from Rexy on 4 Jul 2018
Dear Geoffrey, Thank you for taking the time to tell us about your experience at the Mercure Bedfordview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Rooms Division Manager

10/10 Excellent

Bella, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing amenities !!! My family stayed at a wonderful apartment
Stayed 1 night in Apr 2018

10/10 Excellent

Bill, Portland, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to shopping center
Nice comfortable apartment style suite. Very close to great shopping/eating places.
Stayed 1 night in Mar 2018

6/10 Okay

rahouda

Disliked: Cleanliness, property conditions & facilities
Where are the towels!!!
The dusty rooms and wait for towels creative a negative image of the hotel

8/10 Good

Bill, Forest Grove, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel across the street from great shopping.
We arrived and the desk clerk did his best to get our two rooms next to each other. Rooms are really one bedroom apartments.
Stayed 1 night in Feb 2018

8/10 Good

Helen

Liked: Staff & service
Disliked: Property conditions & facilities
Lovely staff, great location. Hotel badly needs a makeover, rooms very tired and appear dirty with lots of cockroaches in the kitchen at night, although housekeeping great. Beds clean and comfy.
Stayed 2 nights in Feb 2018

8/10 Good

Kalaivani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities
This property is pretty beat up. Needs lots of maintenance in the rooms. Not particularly hard repairs, just basic maintenance that is expected at this price level.
Stayed 2 nights in Nov 2017

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine but old hotel
Got upgrad. One person enjoyed two rooms. There are only two TV channels.
Stayed 1 night in Dec 2017

6/10 Okay

Fernando, Beira, Mozambique

Liked: Cleanliness, staff & service
Nice but old
The Hotel have all the conditions to be 4 stars: - very well situated with quick access to the airport and a big mall just in front - good space to park the car - room with a large bed and toilet with bathtube and shower - kitchnet But it have an old ambience. Mainly the bathroom needs some modernization.
Stayed 5 nights in Nov 2017