Jesmond Dene Holidays from £755

Great staff and beautiful grounds. Lots of activities each day and resort is highly geared towards families. Rooms could use a little updating.

The front desk wasn’t really friendly

Good: Excellent vacation spot, literally right on the ocean. The hotel provides and sets up everything you need for a day on their private beach - chairs, umbrellas, towels, tables etc. Food and drink service is available on the beach as well. Beach staff was very friendly and responsive, and didn't expect tips (for non-food services). Hotel is cashless - everything is charged to your room. Room has a kitchen with plates, utensils etc. Parking is included and plentiful. Common areas were recently updated. Unknown: We didn't make use of services like massage or tennis courts. Bad: Rooms are outdated. Our room, like others', smelled musky and unpleasant. Room quality is an $80/night motel. Two spiders in it too. The beach furniture, also old and worn, are stacked right ON the beach by the hotel. VERY ugly, and hiding the view of the ocean. They could be placed on the side. The umbrellas look cheap and ugly. The first floor rooms are almost uniformly without privacy, due to how the hotel is situated - you'll either be facing the parking lot (like we did) or the beach, with people constantly walking by. If you care about privacy and want to be able to have the blinds open, you'd need a second floor room or stay elsewhere. The restaurant waiters were, with one exception, inattentive and neglectful, and there were hardly any guests there. It felt like they (except one) were bothered by us being there. Club members seem prioritized over guests. Not sure we'd return.

Hotel was great and the beachside access was amazing and it was very convenient to be close to a lot of stores and restaurants.

Great location, super nice staff and perfect room