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Reviews of Olive Tree Hotel

Olive Tree Hotel
23 St George Street, Jerusalem

Reviews

8.2

Very good

Rating 10 - Excellent. 87 out of 218 reviews" "
Rating 8 - Good. 78 out of 218 reviews" "
Rating 6 - Okay. 25 out of 218 reviews" "
Rating 4 - Poor. 24 out of 218 reviews" "
Rating 2 - Terrible. 4 out of 218 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Douglas

Liked: Cleanliness, staff & service
The breakfast buffet gave us a good start to our days touring and the bar was good for a wind down beverage in the evenings. The hotel is walking distance from a few restaurants and is close to the Damascus Gate. The location was a convenient start to our daily touring. It could use a little updating. Overall, a good place to stay.
Stayed 6 nights in Sep 2023

8/10 Good

Christi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So it was not as nice as I thought it would be. It was clean but old looking the bed was hard and it was hot in the room. Breakfast which is free is a huge selection, food was ok. I dont think its in a easy location to get around Jerusalem without having to drive your car which is not safe to do. We got there late and stayed one night but to me it seemed to not be in a good location to get around with a bus or train.
Stayed 1 night in Sep 2023

4/10 Poor

Bassam

Travelled with partner
Liked: Staff & service
Disliked: Amenities
King bed was made of two single beds which was inconvenient.
Stayed 2 nights in Sep 2023

10/10 Excellent

robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Constructive criticism
The only thing is the lack of variety at the bar menu. A guest should be able to order from the restaurant menu if he or she wants to eat at the bar area. We had to fight to get anchovies in our pizza. Indicating no flexibility even though they have them available if you order a Caesar salad
Stayed 3 nights in Aug 2023

6/10 Okay

Mona

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

6/10 Okay

Erik

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not to friendly. Not clean.
Stayed 4 nights in Apr 2023
Response from The Management on 17 Apr 2023
Dear Erik, Thank you for writing us this review. We're sorry to read your stay wasn't as agreeable as our other guests, we'll try to better ourselves wherever possible. Best Regards

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel with a fantastic breakfast! My only gripe is that the pull out couch was not very comfortable. It would have been better to have a room with two proper beds in it. Other than that, it was good!
Stayed 1 night in Apr 2023
Response from The Management on 17 Apr 2023
Dear Matthew, Thank you for your excellent grade and wonderful review. We will take into review your suggestion and try to better ourselves wherever possible.Best regards

10/10 Excellent

Gal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Great hotel, location and service.
Stayed 1 night in Mar 2023
Response from The Management on 17 Apr 2023
Thank you very much Gal !

8/10 Good

Samar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall property was well maintained. The reception and dinning hall are great but the rooms could use a little bit of updating.
Stayed 1 night in Mar 2023
Response from The Management on 17 Apr 2023
Dear Samar, Thank you for staying with us and also for taking the time to write this review. We hope to host you again and try to better ourselves wherever possible.Best regards

10/10 Excellent

Floyd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room and common spaces were clean and well kept. The food in the restaurant was always excellent and plentiful. The staff was attentive to our needs and friendly.
Stayed 1 night in Feb 2023

10/10 Excellent

Raul

Stayed 1 night in Jan 2023

6/10 Okay

Niv

Disliked: Staff & service
Stayed 2 nights in Jan 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Thomas, Pagosa Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel to get away and enjoy the best of Jerusalem hospitality. We really like the Olive Tree and the staff.

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel for tours, not so for family travel
The hotel is very nice with a comfortable, well-equipped room and an excellent breakfast. Unfortunately, the staff at the front desk are in dire need of customer service training as i experienced some unprofessional and discourteous conduct. The location is in East Jerusalem and I don't think that it is convenient for walking to Ben Yehuda Street/Machane Yehuda or the old city. However, if you have a bus or a taxi, or you are comfortable with public transportation such as the train, it is fine.
Stayed 3 nights in Dec 2022

6/10 Okay

Kevin

Stayed 1 night in Dec 2022

8/10 Good

Bobbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast offered the vast choices that are often available in Israel, although it could be a bit hit and miss. The room was slightly tired but comfortable. The location near the Damascus Gate was unbeatable.

8/10 Good

HYEJUNG

Travelled with family
Liked: Staff & service, amenities
If this is the case, that's fine.
Stayed 4 nights in Oct 2022
Response from Mahmoud on 24 Oct 2022
Dear Hyejung, I am pleased to read that you had a nice stay with us and were happy with the service provided by our colleagues. Hope to have you back soon!

10/10 Excellent

Daniel D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful
Stayed 1 night in Oct 2022
Response from Mahmoud on 24 Oct 2022
Dear Daniel, Thank you for your visit and your good review, which we are very happy about.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shirt but sweet stay.
They gave us a beautiful spacious room on the top floor with terrace. Gorgeous hotel, easy to get to the old city.
Stayed 2 nights in Oct 2022
Response from The Management on 13 Oct 2022
Dear David, Thank you for staying with us and also for giving us this superb grade. We hope we'll have the pleasure to host you again in the future. Best regards,

8/10 Good

Edy

Stayed 1 night in Sep 2022
Response from The Management on 19 Sept 2022
Thank you Edy !Best wishes

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bar staff was excellent
Stayed 2 nights in Sep 2022
Response from The Management on 19 Sept 2022
Thank you John !Have an excellent day !

10/10 Excellent

louis

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2022
Response from The Management on 19 Sept 2022
Thank you Louis!Best Regards

8/10 Good

Lillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a bit old.
Stayed 3 nights in May 2022
Response from The Management on 19 Sept 2022
Dear Lillian, Thank you for staying with us and also for taking the time to write us this review. We're glad to see you had a good stay with us and hope to host you again in the future. Best regards,

8/10 Good

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Olive Tree for four nights and were very satisfied with the cleaning staff, the breakfast (and staff) and the location.
Stayed 4 nights in Aug 2022
Response from The Management on 19 Sept 2022
Dear Cynthia, Thank you for staying with us and also for taking the time to write us this review. We're glad to see you had a good stay with us and hope to host you again in the future. Best regards,

6/10 Okay

Hazel

Stayed 5 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

MIRIAM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable. Breakfast and diner very good. Reception's service was very kind.
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

gila

Liked: Cleanliness, staff & service, property conditions & facilities
שהות במלון
השהות במלון היתה טובה ומספקת, מעבר לכך שנאלצנו להחליף חדר, עקב שהותם של נערי תגלית במלון, ובשכנות לנו. החגיגות הליליות היו בלתי נסבלות !!! כמו-כן , רצוי שבמלון יהיו חדרים עם מקלחת רגילה ללא אמבטיה בעיקר ענין בטיחותי לאנשים מבוגרים.
Stayed 2 nights in Jul 2021

10/10 Excellent

lior

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Ruti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
אחלה של מלון
המלון במיקום מעולה (קרוב מאוד לרכבת הקלה), האוכל היה מצויין, שירות אדיב ונעים לאורך כל השהות. הדבר היחידי שהפריע היה שלא ביקשו מהאורחים להיות עם מסכה.
Stayed 1 night in Jul 2021

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel ! We stayed for one night , the service was amazing , very nice staff. The room is gorgeous , very clean and cozy. The location is very good , 10 min top to the center. There is an underground parking which made the stay more comfortable since there is a problem with parking in Jerusalem. Over all- we recommend !
Stayed 1 night in Jun 2021
Response from Yair on 5 Jul 2021
Thank you, Valeria.

10/10 Excellent

igal

Stayed 1 night in Jun 2021
Response from יאיר on 1 Jul 2021
תודה רבה.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and dinner selection was wonderful. Some of the bathroom fixtures were old and a little rusty
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

4/10 Poor

Maggie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the room i got had dirty, sticky, old carpets. i am usually barefoot in hotel rooms to avoid getting the room dirty but in this room, i needed to wear my sandals. The bedsheets ft salty and uncomfortable. Last but not least,b the breakfast buffet manager was simply disgusting. He walked around coughing near the food. DON'T STAY HERE. The front staff must be in cahoot with the taxi drivers to scam tourists if going to Bethlehem. The front staff ladies were not friendly at all.
Stayed 5 nights in Dec 2019

8/10 Good

Arno

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Nice walking distance to the Old City. Would definitely stay there again.
Stayed 4 nights in Dec 2019

6/10 Okay

Roxana

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019

2/10 Terrible

Maureen, Illinois, USA

Travelled with family
Disliked: Staff & service
The staff on the last check out today was bad! I requested a taxi before eating breakfast and he said after we eat and so after eating breakfast with my two kids we went back to asked for a taxi suddenly he said no taxi and we have a tour to catch up. So disappointed we have to run outside and look for a taxi In bad rainy condition with my two kids. Bad service!!!!!!!!!
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very professional and friendly service, with excellent room and amenities
Stayed 1 night in Dec 2019

4/10 Poor

Hugo

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

4/10 Poor

Vicky

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not great hotel but great location because it’s walking distance to a lot of attractions.
Stayed 8 nights in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Have not stayed in this hotel since 2 years, when i was happy with all the hotel conditions. This time me and my family were extremely unhappy with the room condition. Room not clean, rust on the bath tub and on the ceiling in the bath room
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the attitude and carisma from the people at the hotel really please thank you for choosing me that hotel
Stayed 6 nights in Aug 2019

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Jason

Liked: Staff & service
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

TAMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay.
This hotel is an oasis of relaxed calm and pleasant surroundings that is welcome after a day of exploring Jerusalem. The lounge is delightful and the service excellent. The Olive Tree has that special ambience that welcomes you back.
Stayed 3 nights in Feb 2019