Terrace/patio

Reviews of Grand Jersey Hotel & Spa

5 out of 5
Grand Jersey Hotel & Spa
Esplanade, St. Helier, Jersey

Reviews

9.2

Wonderful

Rating 10 - Excellent. 689 out of 1003 reviews" "
Rating 8 - Good. 247 out of 1003 reviews" "
Rating 6 - Okay. 46 out of 1003 reviews" "
Rating 4 - Poor. 12 out of 1003 reviews" "
Rating 2 - Terrible. 9 out of 1003 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela, SHREWSBURY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy corners to sit in lounge. Lovely view from Champagne lounge across the bay. Plenty of choice on menus. Food always hot & well cooked & presented. All staff are very friendly and attentive.
Stayed 4 nights in Apr 2024

8/10 Good

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Wonderful staff - friendly and efficient. Great location and good food.
Stayed 4 nights in Apr 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A superb stay from start to finish. We were greeted and made to feel at home by the professional and friendly staff. All the formalities on arrival were so smoothly done. The rooms were fantastic with views of the bay. The breakfast was excellent with staff that couldn't be more friendly. A wonderful hotel from top to bottom and we will define returning soon
Stayed 5 nights in Mar 2024
Response from Luke Eastaff - Guest Relations Manager on 1 Apr 2024
Dear MartinThank you for your 10/10 review! It is wonderful to read that you had such a positive experience with us and that you were well looked after by our amazing team. I am very happy that you enjoyed the view from your room and that breakfast was to your satisfaction. We look forward to welcoming you back in the future.Kind regards

10/10 Excellent

Robert wheatley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant and friendly staff and good food
Stayed 7 nights in Mar 2024
Response from Luke Eastaff - Guest Relations Manager on 1 Apr 2024
Dear Mr WheatleyThank you for your 10/10 review! I am glad to read that you had a brilliant time with us.Kind regards

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Luke Eastaff - Guest Relations Manager on 20 Mar 2024
Dear JanetThank you for your 10/10 review! I am very happy you had a great experience with us.Kind regards

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, rooms were nice and we thoroughly enjoyed our stay.
Stayed 2 nights in Feb 2024
Response from Luke Eastaff - Guest Relations Manager on 20 Mar 2024
Dear CraigThank you for submitting a review. It is great to know that you enjoyed your stay with us!Kind regards

10/10 Excellent

Colin

Travelled with partner
Liked: Amenities
Friendly, helpful and attentive staff, lovely room, beautiful swimming pool and excellent food. The hotel is in a super spot. We chose a deluxe room with an ocean view which was worth paying a little more for.
Stayed 4 nights in Mar 2024
Response from Luke Eastaff - Guest Relations Manager on 20 Mar 2024
Dear ColinThank you for your 10/10 review! It is truly wonderful to see that you had an amazing experience with us here at the Grand Jersey Hotel & Spa. I am glad that you were looked after so well by our amazing team and that you enjoyed all of the facilities that we have to offer, including the unparalleled views across St Aubin's Bay and Elizabeth Castle.Kind regards

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Luke Eastaff - Guest Relations Manager on 9 Mar 2024
Dear VictoriaThank you for your 10/10 review! I hope we can welcome you back in the future.Kind regards

10/10 Excellent

Rachel Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Amazing staff. Great afternoon tea and dinner. Exceeded expectations in all ways.
Stayed 4 nights in Feb 2024
Response from Ronojoy Bhattacharyya on 2 Mar 2024
Dear Ms. Elizabeth,Thank you for sharing your wonderful experience at the Grand Jersey Hotel with us! We are thrilled to hear that you had a fantastic stay and that we exceeded your expectations in every way.It's fantastic to know that you found our staff amazing and that you enjoyed both our afternoon tea and dinner offerings. Providing exceptional service and culinary experiences is our top priority, and we're delighted that we could make your stay memorable.We look forward to welcome you back for another amazing experience at the Grand Jersey Hotel. Sincerely,Ronojoy BhattacharyyaFront Office Manager

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great central location. Outstanding customer service. Wonderful views from our room. Food was very good. We will definitely be staying again.
Stayed 3 nights in Feb 2024
Response from Luke Eastaff - Guest Relations Manager on 21 Feb 2024
Dear AlexandraThank you for your 5/5 review. It is wonderful to know that you enjoyed our perfect location with the superb views across St Aubins Bay. It is also great to hear that you were well looked after by our team. Hopefully we will be able to welcome you back again in the future.Kind regards

10/10 Excellent

Lee

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely clean hotel. Staff great and welcoming. Definitely recommend spa and massages
Stayed 2 nights in Feb 2024
Response from Luke Eastaff - Guest Relations Manager on 21 Feb 2024
Dear LeeThank you for your 5/5 review. I am glad to hear that you had a wonderful experience with us here at the Grand Jersey Hotel & Spa. It is great that you were able to enjoy our Spa packages and that you were looked after well by our amazing team.Kind regards

8/10 Good

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We got a nice sea view room on the top floor. The staff were very helpful right around the hotel. It's a lovely location to look across the bay. Lovely breakfasts..... The steps to the leisure facilities might be problematic if you're les mobile ( I wondered if there was an accessible route, but in seeing my husband using a walking stick, nothing was pointed out to us. There appeared to be a turn down service..... which was only provided on one of the three nights we stayed. We didnt know it was a service available; it was just done on our second night...
Stayed 3 nights in Feb 2024
Response from Luke Eastaff - Guest Relations Manager on 21 Feb 2024
Dear RuthThank you for taking the time to write a review. I am happy to hear that you had a mostly positive experience with us here at the Grand Jersey Hotel. I am very sorry that nobody pointed out our more accessible route to the Spa area, this other entrance does still contain some steps, but not as many as the main entrance. I am also sorry that the turn down service was only completed on one evening, I am unable to offer an explanation for this but I will look into this. I am however buoyed that you enjoyed the view from the top floor and that you were looked after well by our team. Should you wish to return in the future, please reach out to me directly and I will be happy to personally handle your reservation.Kind regards

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel well situated, good facilities and reasonable price. Spa was exceptional
Stayed 3 nights in Jan 2024
Response from Luke Eastaff - Guest Relations Manager on 29 Jan 2024
Dear Gerald.Thank you for your 5/5 review. I am delighted to learn that you had a great experience with us. It is great to know that you enjoyed our favorable location, and our facilities - all at a reasonable price. I will ensure that our Spa team read you review.Kind regards

10/10 Excellent

Lynda

Stayed 1 night in Jan 2024
Response from Luke Eastaff - Guest Relations Manager on 16 Jan 2024
Dear LyndaThank you for your 10/10 review. I am thrilled to see that you had a wonderful experience.Kind regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Grand is Great!
Fantastic stay with brilliant staff. Would highly recommend.
Stayed 3 nights in Jan 2024
Response from Luke Eastaff - Guest Relations Manager on 16 Jan 2024
Dear AndrewThank you for your 10/10 review. I am very happy to read that you had a fantastic stay and you found our team to be brilliant. Kind regards,

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Wonderful traditional hotel with excellent Service. Breakfast was really good with so much choice
Stayed 3 nights in Jan 2024
Response from Luke Eastaff - Guest Relations Manager on 16 Jan 2024
Dear GaryThank you for your 10/10 review. I am delighted that you had an excellent experience with us. It is great to read that you enjoyed our Breakfast offerings and the wonderful service from our team.Kind regards

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect stay
Stayed 3 nights in Dec 2023
Response from Luke Eastaff - Guest Relations Manager on 20 Jan 2024
Thank you for your 10/10 review.

6/10 Okay

Robert

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
New year
Was there for new year 2024.draft beer goes off so had to pay double prices for bottle beer 🍺 sad really .spar was good 👍 breakfast was good 👍 hotel is showing it age sadly staff all helpful. 3 star i would say
Stayed 3 nights in Dec 2023
Response from Luke Eastaff - Guest Relations Manager on 16 Jan 2024
Dear RobertThank you for taking the time to write a review. I am sorry for the issues affecting our draught beer. Unfortunately, we experienced a delay in receiving a delivery due to the adverse weather conditions the Channel Island was facing over the festive period. I am however buoyed to read that you enjoyed our Spa facilities and our Breakfast offerings. I do hope that you will give us another chance, please feel free to contact me directly should you wish to return. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Luke Eastaff - Guest Relations Manager on 6 Jan 2024
Thank you for your 10/10 review!

8/10 Good

Angela

Stayed 5 nights in Nov 2023
Response from Luke Eastaff - Guest Relations Manager on 27 Dec 2023
Thank you for your reviews Angela

10/10 Excellent

jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with some excellent staff. Great for visiting St Hellier and shops, and easy for visiting other parts of the island.
Stayed 3 nights in Dec 2023
Response from Luke Eastaff - Guest Relations Manager on 24 Dec 2023
Dear JeanThank you for your 10/10 review! I am delighted that you had a wonderful experience with us and that you enjoyed our perfect location and service from our truly amazing team. Wishing you a very Merry Christmas and I hope we are able to welcome you back next year.Warm regards

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
This was our second stay at The Grand which has now become our 'go to' hotel when we are in Jersey.
Stayed 4 nights in Dec 2023
Response from Luke Eastaff - Guest Relations Manager on 8 Dec 2023
Dear Patricia.Thank you for your 10/10 review following your stay with us at the Grand Jersey Hotel & Spa. I am delighted that you chose to return and that you have now made us your go-to hotel in Jersey, it truly is wonderful to hear and we cant wait to welcome you back next year!Kind regards

6/10 Okay

Jonathan

Stayed 3 nights in Nov 2023
Response from Luke Eastaff - Guest Relations Manager on 24 Dec 2023
Dear JonathonThank you for your reviewKind regards

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Hotel was very good, the staff could not do enough for you, breakfast choices and staff was excellent. The spa is very good. I would recommend a stay at this hotel.
Stayed 3 nights in Nov 2023
Response from Luke Eastaff - Guest Relations Manager on 28 Nov 2023
Dear KennethThank you for your 10/10 review. I am thrilled to learn of your experience with us here at the Grand Jersey Hotel. I am so glad that you enjoyed our wonderful Breakfast selection and our Spa facilities. We share all feedback with the team and I am sure they will also be delighted to read your kind words.Kind Regards

10/10 Excellent

Elizabeth and Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved all the hotel's facilities, particularly the pool & spa, but what made this hotel head & shoulders above others we've stayed in, was the staff - Luke and Sophie especially!
Stayed 4 nights in Nov 2023
Response from Luke Eastaff - Guest Relations Manager on 14 Nov 2023
Dear Elizabeth.Thank you for your review. I am very pleased to read that you loved the Hotel's facilities and our amazing team. I have informed Chloe* of your kind words and she is thrilled to read your lovely comments. Thank you once again and I hope to be able to welcome you in the future.Kind reagrds

10/10 Excellent

Valerie Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Position and facilities offered were great for our short stay in mid October
Stayed 5 nights in Oct 2023
Response from Luke Eastaff, Guest Relations Manager on 5 Nov 2023
Dear ValerieThank you for your review! I am very happy that you enjoyed your experience with and I hope that we are able to welcome you back next year.Kind regards

8/10 Good

ALAN

Travelled with partner
Liked: Cleanliness, staff & service
VERY EXPENSIVE HOTEL FOOD AND BEVERAGE PRICES. ROOMS A BIT AMALL AND ROOM LIGHTING TERRIBLE. NEEDS IMPROVMENT IN THESE AREAS
Stayed 5 nights in Oct 2023
Response from Luke Eastaff - Guest Relations Manager on 4 Nov 2023
Dear Alan.Thank you for taking the time to write a review. We feel that the offerings in our dining outlets are competitively priced compared to comparable hotels but we will take your comments into consideration. Without knowing your reservation details I am unable to investigate which room appeared to have insufficient lighting but should you wish to speak to me directly I will be more than happy to investigate these issues further for you.Kind regards

6/10 Okay

Raymond

Liked: Staff & service
Stayed 7 nights in Oct 2023
Response from Luke Eastaff - Guest Relations Manager on 4 Nov 2023
Dear RaymondThank you for submitting a review. Should you wish to speak directly with myself I will be more than happy to listen to any comments you might like to make.Thank you

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 night break
Staff were very welcoming. Breakfast was super and the hotel is very well located for the town centre, with great views of the sea and Elizabeth castle.
Stayed 4 nights in Oct 2023
Response from Luke Eastaff - Guest Relations Manager on 25 Oct 2023
Dear ColinThank you for your 10/10 review. I am very glad to hear that you enjoyed our wonderful and vast Breakfast offerings and our convenient locations for bus services, the town center, tourist attractions and of course the unrivaled view of Elizabeth Castle in St Aubins Bay. I am also very happy to hear that you received a warm welcome.I do hope we can welcome you back again in the future.Kind regards

2/10 Terrible

Monty

Stayed 3 nights in Oct 2023
Response from Luke Eastaff - Guest Relations Manager on 14 Nov 2023
Dear Monty.I would appreciate it if you could make contact with the hotel or myself directly so we can discuss any issues that you may have occurred during your stay with us.Thank you

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel. Staff were very attentive especially Victor and Stella, and Jack on reception made my Mums birthday extra special.
Stayed 3 nights in Oct 2023
Response from Luke Eastaff - Guest Relations Manager on 21 Oct 2023
Dear SarahThank you for your 10/10 review of the Grand Jersey Hotel & Spa. It has been a pleasure to share your kind words with our team, especially Victor, Stella and Jack. Thank you for choosing us to celebrate your Mum's birthday, I do hope that she had a splendid day.I do hope that we get to welcome you back in the future.Kindest regards

8/10 Good

Eunice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 4 nights in Oct 2023
Response from Luke Eastaff - Guest Relations Manager on 21 Oct 2023
Dear Eunice,Thank you for your review. I do hope that you had a wonderful experience and we hope to welcome you back in 2024.Kind regards

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Luke Eastaff - Guest Relations Manager on 15 Oct 2023
Dear Adrian.Thank you for your 10/10 review.Kind regards

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellents
Staff and reception were top Drawer
Stayed 2 nights in Oct 2023
Response from Luke Eastaff - Guest Relations Manager on 15 Oct 2023
Dear ColinThank you for your 10/10 review.I am delighted to hear that you found our team to be top drawer and we do hope to welcome you back in the future.Warm regards

10/10 Excellent

Steven

Liked: Amenities
Great hotel. Friendly and helpful staff, excellent facilities. Lovely location
Stayed 3 nights in Oct 2023
Response from Luke Eastaff - Guest Relations Manager on 12 Oct 2023
Dear Steven.Thank you for your 10/10 review following your recent stay at the Grand Jersey Hotel & Spa. I am delighted you had a wonderful experience and enjoyed our excellent facilities and perfect location. We share all feedback with our wonderful team and I know that they will also be thrilled to read your review.Kind regards

10/10 Excellent

Lesley

Travelled with partner
Beautiful room ,very pleasant and helpful staff and excellent breakfasts . We had dinner once in the bar and it was delicious. We could not fault our stay in any way. One of the nicest hotels that we have stayed in.
Stayed 4 nights in Oct 2023
Response from Luke Eastaff - Guest Relations Manager on 10 Oct 2023
Dear Lesley I would like to thank you for your 10/10 review of the Grand Jersey Hotel & Spa. I am so happy to hear of your wonderful experience with us. We are very proud of our food outlets especially our fantastic breakfast offerings which comes very highly rated. I do hope that we have the opportunity to welcome you back in the future.Warm regards

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Luke Eastaff - Guest Relations Manager on 10 Oct 2023
Dear Laura I would like to say thank you for your 10/10 review of the Grand Jersey Hotel & Spa. I am delighted to know that you had a wonderful experience and I look forward to being able to welcome you back in the future.Warm regards

10/10 Excellent

Paula

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A wonderful hotel with exceptionally helpful and friendly staff. Amazing rooms with outstanding view of the castle from our balcony. It was great food and nothing is too much trouble. Communication before we arrived was exceptional. Luke met us and gave us a guided tour of this beautiful hotel. He went above and beyond to make my sons birthday memorable as did Cornelius who too was so helpful and attentive. Kip and Stella were exceptionally friendly and accommodating at breakfast to help meet my sons allergies as was the chef who made the most amazing vegan birthday cake and the lovely Irish manager who wanted to ensure my sons needs were met. Cannot thank everyone enough for making our stay so memorable. We will be back.
Stayed 3 nights in Sep 2023
Response from Luke Eastaff - Guest Relations Manager on 4 Oct 2023
Dear Paula.Thank you so much for your wonderful review following your experience at the Grand Jersey Hotel & Spa.I am so happy to hear that our staff went above and beyond to deliver you a truly wonderful experience. We share all feedback with all of our team and I know that they will be equally delighted to read your kind words, especially Cornelius, Kip and Stella. I also hope that your son a had a wonderful birthday to remember!

10/10 Excellent

Roy

Stayed 3 nights in Sep 2023
Response from Luke Eastaff - Guest Relations Manager on 5 Nov 2023
Dear RoyThank you for you 10/10 review of the Grand Jersey Hotel & Spa. Kind regards

10/10 Excellent

colin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent bedrooms , spacious, best beds we have ever slept in. A big plus for us in our eighties with back trouble, nice to come back to a spotless bedroom thanks to housekeeping.
Stayed 7 nights in Sep 2023
Response from Luke Eastaff - Guest Relations Manager on 27 Sept 2023
Dear Colin.Thank you for you review. I am really happy to hear of your experience with us and that you found the beds and and our housekeeping to be of a high standard.Kind regards

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
It's a great hotel. Dispite it looks sorta old but inside the room is nicely done. It's located near by the financial district and close to town center, but there weren't any restaurants around other than hotel dinning. Which is a bit of disappointment. However, if I do have a chance to go back to Jersey, I will definitely consider this hotel again.
Stayed 5 nights in Sep 2023
Response from Luke Eastaff - Guest Relations Manager on 27 Sept 2023
Dear AmeliaThank you for your review. I am glad to see that you had a wonderful time in our great hotel. Thank you also for considering using us again, should you wish to return please let me know and I will be happy to handle your reservation and point out some local restaurants within walking distance.Kind regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Luke Eastaff - Guest Relations Manager on 4 Oct 2023
Dear Paul.Thank you for you 10/10 review for the Grand Jersey Hotel & SpaKind regards

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Luke Eastaff - Guest Relations Manager on 27 Sept 2023
Dear PeterThank you very much for your review.Kind regards

8/10 Good

David John

Travelled with partner
Liked: Staff & service, property conditions & facilities
The Grand Jersey was well located to access the bus services which provide a great transport service for the whole island. It was great weather when we were there and really enjoyed the outside bar in the sunshine. The staff were really friendly and helpful. The only negatives were the shower which was really weak and 2 single beds pushed together to make a double which did not work!
Stayed 3 nights in Sep 2023
Response from Luke Eastaff - Guest Relations Manager on 12 Oct 2023
Dear David JohnThank you for writing a review. I am pleased that you had a very good overall experience with us, but I am sorry to hear about the shower and your bed situation. We did have your room marked as a twin setup, this could have been remedied quickly should we have been made aware but I do hope it did not detract too much from your visit. I am delighted to hear though that you found our hotel to be well located and convenient for you. We share all feedback with our team, and I know that they will be delighted to read your kind words about them. I do hope that we have the opportunity to welcome you back for an even better experience.Warm regards

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Luke Eastaff - Guest Relations Manager on 4 Oct 2023
Dear DavidThank you for your review of the Grand Jersey Hotel & SpaKind regards

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel. Standard of cleanliness was of a very high standard. Staff are helpful and friendly. Location is excellent. The breakfast had a variety of choices, all cooked to an excellent standard. Menu choices for meals were varied and well cooked. We stayed for one week and enjoyed our stay. Would highly recommend!
Stayed 7 nights in Sep 2023
Response from Luke Eastaff - Guest Relations Manager on 27 Sept 2023
Dear MalcomThank you so much for your review of the Grand Jersey Hotel & Spa. I am delighted to hear that you really enjoyed the food offerings, the location and our wonderful team. Thank you also for your recommendation. I do hope that we have the opportunity to welcome you back in the future.Kind regards

10/10 Excellent

DEBBIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent Hotel and fabulous views. Breakfast choice was amazing. All hotel staff were friendly and I would highly recommend this hotel.
Stayed 2 nights in Sep 2023
Response from Luke Eastaff - Guest Relations Manager on 4 Oct 2023
Dear DebbieThank you for your 10/10 review. I am delighted to hear that you had a wonderful experience with us.Kind regards

10/10 Excellent

Emma-Louise

Stayed 3 nights in Sep 2023
Response from Luke Eastaff - Guest Relations Manager on 4 Oct 2023
Dear Emma-LouiseThank you for you 10/10 review of the Grand Jersey Hotel & Spa.Kind regards

10/10 Excellent

Gloria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well positioned for St Helier. Buses pass by frequently and bus garage only 8 minutes away. Bus transport all over island extremely good. Hotel on busy main road but excellent staff & amenities. Expensive dining . Would highly recommend it. Had superb break.
Stayed 5 nights in Sep 2023
Response from Luke Eastaff - Guest Relations Manager on 27 Sept 2023
Dear Gloria.I would like to thank you for your review of the Grand Jersey Hotel. Our central location does make travelling by bus very convenient and I am glad you were able to take advantage of this. I am also happy to hear that you found the amenities and our team to be excellent. We hope to be able to welcome you back in the future.Kind regards

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and breakfast are excellent. We ended up eating dinner at the hotel restaurants 5 out of 6 nights because of the convenience. The only negative is we had to unload our taxi and carry our luggage up the stairs to the lobby.
Stayed 6 nights in Sep 2023
Response from Luke Eastaff - Guest Relations Manager on 29 Sept 2023
Dear Keith.Thank you for submitting a review. I am very happy to learn that you found our location and our food offerings excellent and convenient. I am sorry that a member of our team was unavailable to assist you with your luggage. We do aim to meet and greet every guest upon arrival, I can only assume that we were tending to other guests needs at the time. Please feel free to get in touch with myself directly if you plan to visit again and I will personally look after your reservation.