Ratings based on 1,528 Verified Reviews

3.5 out of 5
80% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to NYC with transportation.

Posted 13-Jan-2018
Pros: Close to the city
Location: NYC right there
The hotel was vey clean and comfortable and there was continuos service into the city and back with reasonable fairs. The only down side was there wasn't any reasonably priced food establishments close. Excellent stay for both nights.
Comment from Hotel Management
19-Jan-2018 by Super8, Hotel Management
Hello, Thank you for your recent review, we do apologize for any inconvenience you might have had, but we are working very hard to make sure our guest are happy. Warmest Regards, Super8
1 out of 5
by A verified traveller

Someone was trying to break in my room

Posted 06-Jan-2018
My mom and I spent a night at this hotel! When we first arrived, there was a short lady (dwarf) standing in the lobby area staring at us checking in! I thought she was one of the staffs or guests (still not sure who she was)! The next day when I was going to get breakfast in the morning I saw her in the stairs watching me again! When I came back to the room around 15 mins later, my mom told me the short woman was trying to break in the room with a card. The short woman watched me going out of the room and thought there's no one in the room (while my mom was in the room), so she thought it's best time to break in the empty room! While she was trying to break in, my mom opened the door thinking it's me! When she saw my mom she was shocked and speechless. She mumbled something and almost ran away and left my mom shocked! I do not recommend anyone staying at this hotel, if you do so, please be careful!
Comment from Hotel Management
15-Jan-2018 by Super8, Hotel Management
Hello, Thank you for your review, as per your information noted, we do not allow anyone without their keys, we never had such a problem. If you had encounter this, it must be reported immediately. We would have definitely done something about it. We sincerely apologize, and would keep an eye out for anything of such matter. Sincerely, Super8
2 out of 5
by A verified traveller from Rochester, NY

Lot to be desired

Posted 05-Jan-2018
Poor location, no restaurants nearby, area felt unsafe, parking lot was very small and tight if you have a large vehicle be careful. Room was old and worn especially the bathroom needs updates.
Comment from Hotel Management
12-Jan-2018 by Super8, Hotel Management
Hello, Thank you for your recent review, we do apologize for any inconvenience and discomfort you had with your stay . Our staff works very had to make sure all off our rooms are kept well and clean. We do know that our break-fast space is small, but we do allow our guest to take it back to their rooms. We will make sure to work on all the issues you brought to our attention. Warmest Regards, North Bergen, Super8
5 out of 5
Recommended
for Everyone
by A verified traveller from Crysler, Ontario

New York City

Posted 02-Jan-2018
If you plan on visiting New York City, this is the perfect location with shuttle service.
Comment from Hotel Management
03-Jan-2018 by Super8, Hotel Management
Hello, Our staff would like to thank you for your recent review, and it was a pleasure having you here. We are pleased you had a wonderful time. We look for to welcoming you again soon. Warmest Regards, Super8
5 out of 5
Recommended
for Everyone
by A verified traveller from midlands uk

cant fault it defo go back

Posted 21-Dec-2017
the hotel his next to a sonic fast food place and a aldi aswell.a short walk up the hill your got a bit of a shopping mall type place which is ok and near that there,s a ihop and mcdonalds. 3 dollars to get the bus into the city it picks up outside the hotel.[you have to wait a bit though]just walk a bit and another shuttle bus will stop for you. if you like shopping catch the 111 bus to the jersey gardens shopping mall its about 3.5 dollars each way. buses back from the city are about every 15 mins which aint too bad
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to NYC for a great price.

Posted 20-Dec-2017
We stayed in back building on second floor. Rooms are cute, staff was very helpful, breakfast was good, shuttle to city was so convenient! My only complaint was the paper thin walls, in that building. Can't speak for the other building. Our neighbors would come in and loudly discuss taboo subjects with colorful expletives. Yikes! Hotel offered to move us, but that building is right by the road. Figured traffic would be just as loud. Everything else was great.
5 out of 5
Recommended
for Everyone
by A verified traveller from Union City

Night out

Posted 19-Dec-2017
Last minute room needed. Definitely recommending to friends
5 out of 5
Recommended
for Everyone
by A verified traveller from Montreal, QC

Very clean older hotel with shuttle to NYC-great!

Posted 11-Dec-2017
Pros: Location, cleanliness, polite and helpful staff.
Very convenient location to visit both Statue of Liberty (from NJ side) and see a show at Radio City Music Hall (NYC). Inexpensive shuttle service was a deciding factor in choosing this hotel. The hotel itself is older, but VERY clean. Staff is extremely helpful and polite.
Comment from Hotel Management
13-Dec-2017 by Super8, Hotel Management
Hello, Thank you for your recent stay. We are happy you had a wonderful stay, and we hope you would visit again. Happy holidays. Warmest regards, North Bergen, Super8
3 out of 5
Recommended
for Everyone
by A verified traveller from York Pa

Affordable option to visit NYC

Posted 11-Dec-2017
Pros: The savings and access to NYC
Cons: breakfast was very busy, and wasnt stocked
Location: NYC only a short trip..
We stayed here only so the visit to NYC was affordable, as rooms IN Times square are $400 plus. The shuttle TO NYC was GREAT. $3 dropped off right near Times Square. The shuttle BACK....not so much. We were told the shuttle runs 6a-midnight. We allowed extra time to get to the shuttle location, and when we attempted to find gate #51 as directed by the staff, at the bus terminal, at 10:30pm, we were told that the gate was CLOSED so we had to go up to ticketing and find help. There is no help on the weekends. There was no ticket booth personnel or anything. Luckily a kind officer (we came across a few that were not kind) directed where to go. When we finally reached the gate, there was not a SHUTTLE VAN like we were told to get on. It was a large tour bus, unmarked, and it was not $3. We were unsure it was correct bc it was unmarked, and there is often a language barrier. We did make it back. Make sure you get off at the top of the hill. It did snow 4 inches while we were there, so the walk back, was very slick, since it was not plowed or shoveld in any way. The rooms, were semi clean, for a super 8, the beds are very FIRM to put it nicely. The pillows were GREAT! It was nice there was no carpet. The heat was strange, ours was either on or off. When we entered our room, it was freezing, we turned the heat on, only to find out the windows were wide open, it was 30 degrees. The staff was very kind. Breakfast was PACKED but waffles were delish.
Comment from Hotel Management
13-Dec-2017 by Super8, Hotel Management
Hello, Thank you for staying with us, and we do apologize for any inconvenience, as you might have heard that their were an attack at the Port-Authority on 12-12. So there will be Gate closers for such reason. But As the Clerks mentioned to you , the buses do run until midnight. We will continue to work hard to make sure all Guest are comfortable. Warmest Regards, Super8
3 out of 5
by A verified traveller from Carthage, NY

Nothing special, but close to the city

Posted 20-Nov-2017
Pros: Closeness to the city.
Cons: Explain a little better about the shuttle. Explain how to get to rooms better!
A little hard to locate (MAPS took us on a road near it, not by it). Shuttle picks you up at the hotel but not directly back at the hotel, you are dropped off about a block away and must cross the street 3 times. Also it was not explained to us you need to tell the driver to STOP at your stop, they will just keep driving. The bus must also double as a city transport. The room was a decent size, fairly clean. Rooms are set up more like a motel in that your room opens directly outside. Our room the shucked back and forth most of the night with the wind pushing and pulling it. Overall I would say the hotel was average, but again the close proximity to the city is the selling point.
Comment from Hotel Management
25-Nov-2017 by Super8, Hotel Management
Hello, Thank you for your review , we do appreciate your feedback , we sincerely apologize if certain information was not disclosed to you in detail, but if you had the bus info on the printed sheet, it basically explains all you need to know about the buses. Our Staff do work very hard, and we will work on the statements you spoke about. Safe Journey , and Happy Thanksgiving. Warmest Regards, Super8