Exterior

Reviews of Residence Inn by Marriott East Rutherford Meadowlands

3 out of 5
Residence Inn by Marriott East Rutherford Meadowlands
10 Murray Hill Pkwy, East Rutherford, NJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 474 out of 787 reviews" "
Rating 8 - Good. 197 out of 787 reviews" "
Rating 6 - Okay. 62 out of 787 reviews" "
Rating 4 - Poor. 26 out of 787 reviews" "
Rating 2 - Terrible. 28 out of 787 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Minerva, Fredericksburg

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean
Stayed 1 night in Mar 2024
Response from GM on 20 Mar 2024
Dear Minerva, We are delighted to hear of the comfort you experienced at our hotel and thank you for your compliments. I'm glad you could take advantage of our clean and comfy rooms. Please visit us again on your next trip to the area. Best, Robert Fagan, GM

10/10 Excellent

christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here as a family to visit the American Dream Mall. The location and size of the rooms were great. Breakfast could use a change up. Same menu for 2 days then just changed out sausage for bacon on the 3rd day. Would of enjoyed a waffle station for the kids. Bring your own pillows!!! Nice kitchen area to cook at home with dishes just no silverware. Full size fridge/freezer. Nice pool amd hot tub. We would return here again if ever in the area.
Stayed 3 nights in Mar 2024
Response from GM on 16 Mar 2024
Dear christina, Thank you for sharing your review and recommendation. We're pleased to hear that our spacious rooms and convenient location made for an enjoyable stay. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We enjoyed having you as our guest, and we hope you'll visit us again soon. Best, Robert Fagan, GM

6/10 Okay

tramiekiya

Liked: Staff & service
It was ok. It could be better.
Stayed 3 nights in Mar 2024
Response from GM on 12 Mar 2024
Dear tramiekiya, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. We appreciate your patronage and hope to impress you on a return visit. Sincerely, Robert Fagan, GM

8/10 Good

Asia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. My family and I stay here every time we visit New Jersey.
Stayed 3 nights in Mar 2024
Response from GM on 11 Mar 2024
Dear Asia, We are grateful that you are a return guest and appreciate the opportunity to welcome you back again! Thank you for your continued support, and we look forward to seeing you soon. Best, Robert Fagan, GM

10/10 Excellent

julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not sure of the name of young man that checked us in but he was very polite and made my check in smooth and fast.
Stayed 1 night in Mar 2024
Response from GM on 10 Mar 2024
Dear julio, I'm glad our service and accommodations helped make for a nice trip. All compliments are appreciated, but it's especially kind of you to recognize the staff who do a great job taking care of all our guests. Should your travels bring you back to the area, I hope we are your first choice for lodging. Best, Robert Fagan, GM

6/10 Okay

Vera

It was oo
Stayed 2 nights in Feb 2024
Response from GM on 1 Mar 2024
Dear Vera, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. We appreciate your patronage and hope to impress you on a return visit. Sincerely, Robert Fagan, GM

6/10 Okay

Darcy

Stayed 3 nights in Feb 2024
Response from GM on 21 Mar 2024
Dear Darcy, It was our pleasure hosting you, and we appreciate your taking the time to review our hotel. We hope to see you again upon your return to the area. Sincerely, Robert Fagan, GM

10/10 Excellent

Alexandria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything as pictured. Friendly staff. Quite. Free parking & breakfast is always a plus. Convenient location to main attractions.
Stayed 2 nights in Feb 2024
Response from GM on 26 Feb 2024
Dear Alexandria, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Robert Fagan, GM

4/10 Poor

Peter

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I've stayed at dozens of Marriott properties throughout the years and this one, while acceptable, won't be on my list of properties to return to. It's greatest strength is that it's just an 8 minute drive to Medieval Times - from there things just go downhill. There were lots of little things that drove us nuts, from there only being the thinnest of blankets on the bed to the lack of a coffee machine in our suite (despite there being coffee "pads" for us to use.) The room we stayed in was fine and clean, but it also had many loud mechanical noises going on throughout the night. It was as though some sort of furnace was on the other side of a wall constantly coming on every 10 minutes or so. When we arrived (in the middle of February) the room was 75 degrees and it took a while to cool down. Also, the pool - one of the main reasons we stayed at this facility - is only open from 9:00am to 9:00pm. That means that unless you plan on hanging out in a hotel during the day, you're not going to be able to use it. And it's not like there was a life guard on duty, so I have no idea why the pool isn't left open. The heated spa next to the pool was nice, but the door to the pump room was propped open with a paint can and the noise from that room just reminded me of the noise in the bedroom. Booking another night became a nightmare in itself that I don't have the characters to write about... :(
Stayed 1 night in Feb 2024
Response from GM on 25 Feb 2024
Dear Peter, While I am pleased to hear that you found our location to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced. Sincerely, Robert Fagan GM

10/10 Excellent

Andrea

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Thea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was easy and the staff friendly. Parking was fine but seemed to be limited.
Stayed 1 night in Feb 2024
Response from GM on 18 Feb 2024
Dear Cynthina, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant visit to become your hotel of choice when in the area. We look forward to your return trip. Best, Robert Fagan GM

10/10 Excellent

Wendy, Bayonne

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to drive to places to do things and eat .
Stayed 4 nights in Jan 2024
Response from GM on 4 Feb 2024
Dear Wendy, We are thrilled to hear from you and to learn that our location was great for your trip while visiting our great city. We appreciate your kind review and hope you will think of us again should you return to East Rutherford. Best, Nimmi Kaur GM

10/10 Excellent

Markita L.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room, plenty of parking, closed to American Dream Mall
Stayed 2 nights in Jan 2024
Response from GM on 29 Jan 2024
Dear Markita L., We love seeing five stars when our guests leave a review. Thank you so much for choosing our Residence Inn by Marriott and sharing these compliments. Please consider a return visit. Best, Nimmi Kaur, GM

8/10 Good

Selin

Business traveller
Liked: Cleanliness, staff & service, amenities
Property needs a face lift
Stayed 1 night in Jan 2024
Response from GM on 28 Jan 2024
Dear Selin,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon.Best,Nimmi KaurGeneral Manager

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from GM on 3 Jan 2024
Dear Denise, On behalf of the entire team, especially our housekeeping staff, thank you for your kind words. Your comfort is our business and we are so happy you had a five-star stay at our Residence Inn. Please find a reason to come back soon! Best, Nimmi Kaur, GM

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay very clean and the staff were very polite and friendly even when they were extremely busy. Looking forward to staying here again!!
Stayed 2 nights in Dec 2023
Response from GM on 30 Dec 2023
Dear Kevin,We appreciate you sharing your kind recommendation. It's great that you enjoyed our friendly service and clean accommodations. Thank you for taking the time to review our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.Best,Nimmi KaurGeneral Manager

10/10 Excellent

Maria Alejandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel was great, clean and comfortable rooms. Good breakfast and pool/ whirlpool well maintained . We enjoyed our stay and we definitely will come back. Front desk was very polite at all times.
Stayed 2 nights in Dec 2023
Response from GM on 29 Dec 2023
Dear Maria Alejandra, It was our pleasure to host you, and your kind review humbles us. Thank you so much for choosing to spend your time in East Rutherford at our Residence Inn. Please know that we are ready and waiting to welcome you back anytime you return to the area. Best, Nimmi Kaur, GM

10/10 Excellent

Jenika

Stayed 1 night in Dec 2023

8/10 Good

Artoosh, UPLAND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is basic and just okay.
Stayed 8 nights in Dec 2023
Response from GM on 18 Dec 2023
Dear Artoosh, We appreciate you taking the time to share this review and inform other travelers of your positive experience with us. I’ve taken note of your feedback regarding breakfast and value your comments. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Nimmi Kaur General Manager

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Zulay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was in good condition
Stayed 1 night in Nov 2023
Response from GM on 16 Dec 2023
Dear Zulay,We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again.Best,Nimmi KaurGeneral Manager

10/10 Excellent

romain

Travelled with partner
.
Stayed 8 nights in Nov 2023
Response from GM on 8 Dec 2023
Dear Romain, Thank you for sharing this five-star review. We appreciate your feedback and welcome you to visit us again anytime! Best, Nimmi Kaur General Manager

6/10 Okay

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean for the most part, basic room
Dishes to use but no dish detergent, dishwasher to use with a pod for that but wasn't noticeable till last day(behind drain plug) maid knocked early while we were still sleeping, we asked her to come back & she never did. Bed was very uncomfortable and not incased in protector which is usually common in hotels anymore to help prevent bed bugs getting on the mattress.
Stayed 3 nights in Dec 2023
Response from GM on 7 Dec 2023
Dear Katie, I apologize that your experience was mediocre. I have taken note and thank you for all your valuable comments regarding your stay. We appreciate your business and hope to serve you on a return trip better. Sincerely, Nimmi Kaur General Manager

10/10 Excellent

Tara, OMAHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with great amenities room was large. Close to easy transportation to nyc
Stayed 2 nights in Nov 2023
Response from GM on 5 Dec 2023
Dear Tara, I’m so glad you enjoyed our hotel and amenities! Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Nimmi Kaur General Manager

10/10 Excellent

Thomas, Indian Orchard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Ismaine, Jewett City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The freee breakfast and coffee was very nice.
Stayed 3 nights in Nov 2023
Response from GM on 24 Nov 2023
Dear Ismaine, We're happy to hear from you! It's great to know that you enjoyed our delicious breakfast offerings. Hosting you was our pleasure and we hope you plan to visit us again the next time you travel to the area. Best, Nimmi Kaur General Manager

8/10 Good

Ritchie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Terrence

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good location, older property, needs updating.
Stayed 3 nights in Nov 2023
Response from GM on 12 Nov 2023
Dear Terrence,While I am pleased to hear that you found our location to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced.Sincerely,Nimmi KaurGeneral Manager

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 15 Nov 2023
Dear Heather, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Nimmi Kaur General Manager

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Amenities, property conditions & facilities
Nice
Stayed 1 night in Oct 2023
Response from GM on 30 Oct 2023
Dear Thomas,We are so glad that you had a nice stay. It was our pleasure hosting you, and we hope to see you again.Best,Nimmi KaurGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New York Comic Con stay
The room was really nice. The only quirk I had was seeing someone's hair on the shampoo bottle in the shower and a piece of hair on the bathroom floor. But everywhere else was extremely clean including the kitchen. I really enjoyed my stay. The front desk employee was so nice. Sorry I can't remember his name. He worked Saturday afternoon. I highly recommend this hotel.
Stayed 1 night in Oct 2023
Response from GM on 22 Oct 2023
Dear Anonymous, While it was not perfect, I am happy to see that your stay was pleasant. Thank you so much for your valuable feedback and for choosing our Residence Inn. We hope to welcome you back for a flawless experience in the future. Best, Nimmi Kaur General Manager

8/10 Good

Debra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Had some internet problems, hotel ran out of regular coffee for the room
Stayed 7 nights in Oct 2023
Response from GM on 20 Oct 2023
Dear Debra, While it wasn't without some hiccups, I am glad to see that your stay was pleasant overall. Thank you so much for taking the time to share this feedback with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Nimmi Kaur General Manager

8/10 Good

Nicholas

The location and room size.
Stayed 4 nights in Oct 2023
Response from GM on 18 Oct 2023
Dear Nicholas, It sounds like our hotel offered a perfect balance of comfort and convenience. Thank you for your positive review and for allowing us the privilege of hosting you. We hope to see you again soon. Best, Nimmi Kaur General Manager

10/10 Excellent

Kevin, Brampton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay
Stayed 1 night in Oct 2023
Response from GM on 14 Oct 2023
Dear Kevin,It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon.Best,Nimmi KaurGeneral Manager

10/10 Excellent

Trisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very clean hotel, hotel room and pool. Friendly service and quick check in. I will stay again.
Stayed 2 nights in Oct 2023
Response from GM on 13 Oct 2023
Dear Trisha, Thank you for taking the time to share this glowing review of our hotel! It is wonderful to hear that you enjoyed your experience. I will be certain to share your comments with our staff, who truly love making our guests feel welcome when they come to town. Please find a reason to visit us again soon. Best, Nimmi Kaur General Manager

8/10 Good

Samanta

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Is clean but the hotel looks old
Stayed 2 nights in Oct 2023
Response from GM on 10 Oct 2023
Dear Samanta, Clean rooms are the foundation for an excellent stay. We are so happy to hear that you were comfortable at our hotel and that you appreciated the efforts of our housekeeping team. Hosting you was our pleasure and we hope to do so again soon. Best, Nimmi Kaur General Manager

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it was nice
Stayed 1 night in Oct 2023
Response from GM on 8 Oct 2023
Dear David,Thank you for sharing this review, and we welcome you to visit us again anytime!Best,Nimmi KaurGeneral Manager

6/10 Okay

Kathleen

Travelled with family and small children
Ceiling in the main lobby was leaking, handicap buttons/doors don't work.
Stayed 1 night in Oct 2023
Response from GM on 7 Oct 2023
Dear Kathleen,Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel and hope to impress upon your return to the area.Sincerely,Nimmi KaurGeneral Manager

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious and healthy, the room and amenities were really nice as was the staff. The only complaint we had was the bath tub was slippery
Stayed 1 night in Oct 2023
Response from GM on 7 Oct 2023
Dear Heather,Thank you for taking the time to share this review. It is lovely to hear that you enjoyed your experience overall. Your feedback, including one improvement area, assists our team, who truly loves making our guests feel welcome when they come to town. Please find a reason to visit us again soon.Best,Nimmi KaurGeneral Manager

10/10 Excellent

Amanda

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best stay
it was amazing
Stayed 1 night in Sep 2023
Response from GM on 2 Oct 2023
Dear jonathan, Fantastic! We are so happy that you had a great stay and we hope to welcome you back soon. Best, Nimmi Kaur General Manager

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from GM on 27 Sept 2023
Dear Jane, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Nimmi Kaur General Manager

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

martin

Stayed 1 night in Sep 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 27 Sept 2023
Dear Melissa, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Nimmi Kaur General Manager

8/10 Good

Emily

Stayed 2 nights in Sep 2023